It's been a while since we been to a Five Guys so we stopped in for lunch. Located in South Reno, in a convenient location, easy to get to and park. Inside, it feels exactly like a Five Guys should. Bright, clean, and casual. There's plenty of seating. Nothing fancy, but comfortable and straightforward, which works well for this kind of food. The staff was friendly and efficient. They moved the line along, explained options clearly, and didn't rush through the order. The food delivered what you expect from Five Guys. The burger was hot, juicy, and cooked well, with generous toppings. The fries came in a massive portion, fresh and perfectly salty. Everything tasted made to order and satisfying, especially if you are craving a solid, no nonsense burger and fries combo. Would definitely return. read more

Five Guys - Hamburger - Burgers Near Me - Reno, Nevada

Head & shoulders above other fast food burger places. Food: burgers are large and cooked well, fries are very good. Bowls available for the gluten-averse. Service is counter but quick and friendly, and ambiance is fast food but comfortable. read more

Well the place was not packed but i was nice and clean except the drink station which needed a little attention. First off i want to start by saying i love the box of peanuts available to customers. They had an advanced soda machine in which i found my favorite Sprite grape zero. My burger was delicious with all the free toppings and the grilled jalapeños were amazing for my burger. Fries? the fries were everywhere in the bag over my cup we had so many we took some home the burger never made it out the door. Best burger in town. Prices are kinda high but worth it. read more

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Should have known walking into this place , most tables were dirty , trash receptacles full and food and other debris all over the floors. Yet at least 6-7 crew members behind the counter. Who's managing this place!? Worst grilled cheese I have ever tasted. Something was off about the bread or cheese. This was my first time trying the grilled cheese. The cajun fries were very good, hot and fresh. read more

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Employees refused to provide proper customer service when they messed up an order they basically told me that I was on my own and they were not gonna be able to resolve my issue. I expect better customer service from a place where I'm spending this amount of money. I will never come back here again. The food is not worth the horrible customer service and disrespect that I got over the phone. read more

They definitely have a weird vibe; I know no other place that uses their parlor as a storage room. They claim they have great fries, but they were just average to me. Their service was not that great. Their soda machine was about to run out of syrup si the zero cherry coke did not taste right. They served us fast, that's the part I like, but the food is not that great. I went because people say that this place is better than In-N-Out, it is not. The presentation of the sandwiches was terrible, and they give you your fries in a paper cup for some reason. I don't think I'm coming back. read more

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First time at Five Guys and it did not disappoint! For a fast food chain, the quality really stands out. The burgers are huge, juicy, and packed with flavor. I loved being able to pick all my own toppings, makes it feel super personalized. The fries were a highlight for me: golden, crispy, and perfectly seasoned. Plus, the portion size is generous easily enough for two people to share. The milkshake was decent, nothing extraordinary, but still a nice treat. The atmosphere is fun and casual, and I like the boxes of peanuts you can snack on while you wait. We went during a quiet time, so we had the chance to look over the menu without feeling rushed. The staff was awesome, super friendly and helpful, and they explained everything to us since it was our first visit. My only complaint is the price it's a bit on the higher side for fast food but honestly, the quality makes it worth it. Would definitely come back! read more

Five Guys - Burgers Near Me - Reno, Nevada

Love the burgers and the fact they always give you extra fries. Everything is fresh and shakes are great. read more

Five Guys - Grabbing some quick lunch - Burgers Near Me - Reno, Nevada

Prices at Five Guys are getting higher and higher. I had been in Sacramento for an appointment and got into Reno after 7pm. Dropped into Five Guys to pick up dinner for the hubby. I knew prices here were higher than most Burger Joints but I was surprised at the price for 1 meal, $29.74! When I mentioned to the cashier their prices were getting ridiculous, he stated they were going to be adding Combo Meals to the menu. Burgers are good but expensive for fast food. Cajun Fries are the best! I had ordered a soda for the ride home but the Soda dispenser was chintzy with the syrup. Same issue a couple of months ago when I stopped in. Got my order in 15-20 minutes and took off. I get halfway home and realized they forgot the milkshake. Back to 5 Guys! I was not happy at all! The kids there are nice but need to pay closer attention to the order. read more

Five Guys - Burgers Near Me - Reno, Nevada

Five Guys is easily one of the best burger places I've ever eaten at. The burgers are on another level--fresh, juicy, and packed with flavor every single time. What really stands out is that they don't cut corners. When you order a cheeseburger, you're getting TWO patties, no questions asked. That alone says a lot about the quality and how they do things. Everything is made-to-order, hot, and consistently solid. It's real food, done right--the kind of burger that actually fills you up and has you thinking about it later. The service is just as good as the food. The staff is always friendly, welcoming, and respectful. You can tell they take pride in what they're doing, and that energy makes the whole experience better. There are other great burger spots out there that do things their own way, but when it comes to a big, flavorful, no-shortcuts kind of burger, Five Guys is hard to beat. read more

The burgers are always perfect! The fries always plentiful. The staff is always friendly with quick service. It's not a quiet restaurant but you can hold a conversation. It's a basic burger joint with stellar burgers, for fun check out their secret menu, thank me later! read more

I'm on the fence whether or not to add a star but I think I'm staying with 3 star rating. I'm holding 5 guys to a higher standard for the prices they charge for their high quality product. I've enjoyed a burger here and they are good but I'm not wowed to the point if want to shell out the money for a small but tasting burger. There Fries on the other hand had me at hello!! They are boutique potatoes and the variety of potatoes are actually listed on a chalkboard. They elevate the whole French fry experience by cooking them in peanut oil and they are just the best tasting. High quality French fry you'll ever have and at least o. Par with French "Pomne Frites" So begins my most recent experience at 5 Guys. After sipping cocktails and listening to live Irish music recently, we decided to hit 5 guys for a large order of fries to go. I ran in for what I thought would be a simple and seemless to go order. I decided to add a milkshake to the order of for my husband who had remained in the car and thought easy peasy. NOT the case. I sat and scrolled my phone while nibbling on peanuts provided for waiting customers. After way to long if a wait I start fixing my gaze on the open kitchen and the hustle taking place. Finally an employee from behind the counter get my attention and has the milkshake I. Her hand reaching out in my direction. I go and retrieve the shake and imagine my fries will appear any second d. I go back to my seat and the wait goes on, and on... and on. At done point I realize my fries aren't happening as they've now starting calling numbers well beyond my ticket. I approach the person who'd handed me tgd shake and tell her that this shake isn't even for me and it's well on its way to total meltdown and my fries still haven't appeared. She was very nice and offered to remake the shake. I actually felt bad and didn't want her to have to do that. Still thinking my fries were going to appear any second, it's been over 30 minutes at this point. They determine that my fries order somehow fell through the cracks. Now I'm just standing at the counter watching the fry guy finally get my fries in the oil. It's going in 50 minutes and I'm just in unbelief. The reason for considering a gratis star is that aside from whoever dropped the ball on my order, everyone was incredibly polite and attempted to get it right in a very kind approach. I was also very polite yet frustrated when all of a sudden a manager type approached me and slipped two $10 5 guy gift certificates into my hand with an apology. My milkshake also was remade. At that point I couldn't get to the exit fast enough! When I got to the car my husband was slack jawed and basically said WTF? Yup, not entirely sure if I'll be back anytime soon but I did appreciate the acknowledgment from management regarding my pretty poor 5 guys visit. read more

Five Guys - Two $10.00 gift cards Who want them? - Burgers Near Me - Reno, Nevada

Ooohh Lord! I been missing out, first time trying Five Guys and it was delicious! I can't believe I been missing out on this delicious burgers. They are Juicy they are big but not too big. I loved that I could customize my toppings which was very easy to do. The fries are fresh, crunchy and delicious. The milkshakes are also fantastic. I will definitely be coming back! Service was great, cashier explained all the menu after mentioning it was my first time. Ambiance was good too I love the drawings on the portion of the walls, it smelled soooooo good as soon as I stepped in. read more

Five Guys - Cheeseburger, Regular Cajun Fries, Beacon Cheeseburger and a Crème Orio Milkshake. - Burgers Near Me - Reno, Nevada

Everytime I go I order the same thing. I always ask for our fries extra crispy and aware they make them as soon as customers arrive so I'm always sure to double check that they're extra crispy when i pay for my order.. when i receive my order there not crispy anytime I get food there. I get grilled onions peppers and jalapeños on my burger they are rarely ever actually grilled , I visit this establishment a couple times a month and find it unfortunate that no matter how many times I order the same thing the attention to detail is never there. I think it should be concidering it's the only five guys in Reno and sparks. Those are the grilled peppers I asked for and that was the only pepper on there. read more

Was in Reno from out of town. Whenever we are there, we get some good food. I love the greasy hamburgers and fries. My favorite. Service was great. Good was exactly what we were craving. read more

I have never had such great customer service. I went to 5 Guys yesterday at 6395 S. McCarren Blvd in Reno Nv and I was blown away with Halie's professionalism. I received my food but unfortunately my fries were harder than I liked. The harder ones hurt my mouth. So I went to the counter and asked if I could get some softer ones. Hailey immediately apologized and made some of the most perfect fries ever. I just want to give her big kudos and want her to be recognized for good customer service. Thank you read more

Got my food wrong after having to re-say it to me multiple times. Like how can you get that wrong.

The burgers are delicious, kind of like the old style. You choose everything thing you want on them. The fries are also delish! They are quick and friendly, and usually greet you when you enter. Free peanuts while you wait. And they keep everything clean. read more

Service was great in my order was very accurate. I probably would've gave him five stars except for my burger came out kind of quick and so I don't think it was really made to order. I have to see just that the staff is all super nice and I really like that. read more

Pretty good just expensive. I do like their fries too but great customer service and a good environment

Ordered online to go and found out when I got home there wasn't any meat or cheese in my bacon cheeseburger just bacon and the toppings.

This used to be my daughter's favorite fast food hamburger place. Too bad she did not join me on this visit, but more peanuts for me. Five Guys, named after the father and 4 sons; 2 years later Jerry had a fifth son, LOL. Quality/Quantity - Made fresh to order, juicy and messy. Got the Little Hamburger today as a snack. Well the Little Hamburger is not that little. :) And then, I added a few trays of peanuts which made it a full meal. :) Atmosphere - Love the decor, very consistent in the company. Decor also acts as extra storage space, potatoes, oil, peanuts, etc. GREAT idea. Multi-use. I also like all the articles and history posted throughout the business. Decor also extends to the bathrooms. Plenty of parking. Open 7 days a week from 11am to 10pm. Plenty of indoor seating. Service - Good, made fresh to order. Team is friendly, all working very hard. Cashiers call out the order and the chefs in the back repeat it back to them; am I in a Gordon Ramsey restaurant??? Price - $7.50 Owner Comment - Congrats on your success since 1986 with 1674+ locations. Congrats to the founding Murrell Family. I still remember that you sold out the US franchise territory almost overnight. read more

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OMG they really need one closer to me in Sparks!! . So very juicy every single time!! I don't go as often as I'd like, but I've been going since they opened up and there's no bad staff!! It doesn't matter who's helping you, they are smiles and helpful friendly faces!! They are eager and promptly serving you the freshest burger around!! Thank you very very much for another spectacular visit!!! read more

First thing I have to say, is the free peanuts are back! The second thing is, the price of the burgers have gone up about 2 1/2 dollars! So my cheeseburger cost a whopping $10.09 :( on the bonus side, I asked for extra tomatoes, extra mushrooms extra pretty much everything and there's no up charge. Another thing is the new styles of having your burger either in a lettuce wrap, or in a bowl. Today I chose to have a bowl. It's kind of like a hamburger salad. You do have to cut up the stuff yourself, but yeah cheeseburger salad lol. What I ordered: Cheeseburger in a bowl. Extra tomatoes, extra lettuce, extra mushrooms, Normal amount of grilled onions lol. It is really nice to be able to shell and eat some peanuts in the shell while waiting for my order. All of the Covid crap, unavailable so I just stopped coming here for a couple years. Skyler was the cashier/order guy and he was a little flippant ? I was trying to determine what the difference was between a lettuce for a burger and a burger and a bowl. I didn't know if they made it an actual salad or what. I guess you ask a silly question, you get so many looks and so he answers... After I explained that I had no familiarity, he started to be in a little bit nicer. At $10.09 for a double cheeseburger, I'm not sure how often I will come back. They still have the best fries around, and they still pack extra in the bag as they send you on your way. read more

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First time at Five Guys!!! Great Bacon Cheeseburger and Fries!!! I ate inside Filthy!!! nobody has clean one table since I've been eating and every table but one was filthy Dirty!! Floors nasty!! But like I said food was great but if the front of the store is filthy! What's behind the scenes look like??? read more

Greeted by all staff in back, Sean at the register treated me with courtesy and patience. A++++++ employee. Thanks friend read more

Five Guys - Crushed the cheeseburgers. Nice and hot fresh fries Cheeseburger Cheeseburger Cheeseburger - Burgers Near Me - Reno, Nevada

Good burger. Okay value. Notes for the uninitiated: - Get the smallest fry and they will still load it up - The Normal burger is a double patty - Unlimited free toppings on the burger Milkshakes are very good and seem to be made with real ice cream, however they are like 6-7$. Just keep that in mind if you are in the mood for a shake. Overall a pretty good place to go for a chain restaurant. read more

Five Guys - Look at all those fries. - Burgers Near Me - Reno, Nevada

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OMG. This place is great. It isnt cheap, but the burgers and fries are amazing. Made to order with soo many choices. I think there is something like 200k+ combinations. I ordered a regular bacon cheeseburger with the works, no mushrooms and the smallest fry size. The burger was perfect, and NO, you dont need to order a double cheeseburger, a single is like the size of double quarter pounder. The cheese was melted and gooey, and everything was just right! Its a mess to eat, but the bun doesnt get as soggy as other places. The fries. Jesus Christo. The smallest order is like a McDonalds large size. If you order the large fries, its like an entire brown paper lunch bag full. Im not kidding. Its enough fries for 4-5 people. And they are delicious and fresh. Highly recommend this place. read more

Five Guys - Bacon cheeseburger and smallest fries. There is at least the same amount of fries in the brown bag as seen in the photo. - Burgers Near Me - Reno, Nevada

When I originally tried this place I was extremely underwhelmed at first. This was more than a few years ago. I'd have to say this go around, it was much much better! I literally watched a YouTube video on how to order my burger and they weren't wrong LOL I will be coming bacc needless to say read more

Burgers are amazing, only place left in reno with this kind of consistency in service, time, and price!

I had a Five Guys right around the corner from my house in the bay area, so I got spoiled on it. And I haven't actually eaten it since I moved to Reno, that's like 10 years, and you know what? I am so glad that that space happened, because I got to discover it again. How could I forget the juiciest, tastiest, yummiest hamburger I've ever eaten? Along with the best fries out there, better than In and Out. Oh my God my lunch was so good. I wanted to be a hog and just go order it all over again and just eat like an eating contest. DOUBLE WOW. And they have like 1 billion things you can throw on your burger. I'm sorry for the absence, I will never forget you again Five Guys. read more

Upon arrival. I was greeted and acknowledged by all workers in the back. The cashier was friendly and kind. Tables, floors, counters, were very clean. Excellent work management team by realizing the importance of customer service. I have visited a few times throughout the month and every day was consistent. If it's your first time going to 5 guys, don't be discouraged if you're bad at ordering or undecided. The burgers are customizable and offer a variety of condiments and toppings that are listed out on the menu before making your order. Overall the food was amazing. Try the Cajun fries. You will thank me later. read more

If I could give you 3.5 I totally would, because this is a big tasty burger that packs a lot of flavor. That said, I can't give more because I still feel the value proposition is a little out of alignment with Five Guys. First things first, a "Burger" here has two patties. The "little burger" has one. I didn't see any mention of this on the menu (May have overlooked) and figured it was the size of the patty, not the number. One would've been more than enough for me. Patties are large, hand formed, and griddled nicely on the flat top to order. They land on a soft seeded bun, and they offer a lot of free toppings, like grilled onions, fresh jalapeños and grilled mushrooms. The problem is, the patties are big and juicy, and once you start stacking on the toppings, the bottom bun can't stand up to it. I ordered a large fry, around $6, and it was enough to share with one hungry adult. The fries here are great. Fresh cut and when ordered extra crispy, they're near perfect. I wanted to order a shake, but they only offer one size and it's around $6. Most shops would call what they serve a small, so I had to pass. All told, a "bacon cheeseburger" is almost $10, add a large fry $6 split between two, and you're at a $13 fast casual burger. Most of our great local burger spots come in about the same or less. read more

If you just want a burger that is made your way, with a hand made meat patty and yummy cheese, fries, a soda or shake...this is the place to try! I like that you can see them cooking your patty of meat, putting together your burger and frying your fresh French fries! They have a spicy burger, and a burger with just about anything that goes with a burger on the menu. Their fries are tasty, the burgers are fresh, juicy and cooked the way you like it! They have a wide array of soft drinks to choose from. They also have shakes! You can sit inside and eat, or take out, I think they have delivery, but I've never used that service. The workers are knowledgeable, kind and work hard. The restaurant is always busy and has a happy atmosphere! Thanks for a yummy burger and fries! read more

On a Sunday afternoon I was in the mood for a good juicy burger, and being that I live in South Reno I felt like staying on this side of town. So after contemplating where to go, I decided on a whim to try Five Guys, since I haven't eaten here since it first opened in Reno way back when. I ordered a bacon cheeseburger with grilled onions/mushroom, and Cajun fries. For the price of the burger I was surprised at the lack and options of toppings. And this now chain burger shop (this is pricey) also has the option for tips when paying, which a whole other subject. The burger itself was good, but wish it was a bit more gooey and loaded with toppings. It seems a little sad and didn't fill my craving. The fries were awesome but wish I had opted for the plain salt fries, since the Cajun seasoning was really salty. So after a huge gap between visits, I can see why I never felt the need to come back. There's just too many amazing locally owned burger spots that beat Five Guys, and their burgers are ok. read more

We dropped in because my brother another eaten here before. He got the double and one of their $10 hotdogs. And he loved every minute of it. It was a magnificent burger. You can't really go wrong with the five guys. He had a vanilla shake and love that too. I ordered a junior burger and my friend ordered a burger too we literally shared a large fry between the three of us. Great place read more

Five guys: pretty much the same experience at every restaurant; so consistency is definitely an important facet of their business model, which would explain why they keep growing as a chain nationwide. Easy ordering and good service. Burgers are cooked to order, so not quick, but that's great considering it's YOUR burger getting cooked on the grill. The stores all look the same, stacked boxes of peanuts, potatoes and oil along with the white and red ceramic tile. You definitely know you're in 5 guys based on the decor and you the sounds coming from the kitchen. $18 for a burger isn't bad for a great but you do get free peanuts. Minus one star for not being a great value. read more

We eat here a couple times a week but that is over! Today we were given the fries you see in the picture and told it was a medium even after asking about it. It's bad enough the place has gotten out of control expensive but this is crazy! We won't be going back anymore. read more

Five Guys - This is what they say is a medium fry - Burgers Near Me - Reno, Nevada

I grew up on the West Coast in San Diego and as you've probably guessed, I'm a die hard In-N-Out fan. The only burger I've ever known and cared for was the the "Animal Style" Cheeseburger (a regular cheeseburger with grilled onions and pickles added). It was the burger that saw me through my childhood, through my ups and downs and would be the burger that would always have my heart. During my two short years of living in New Jersey, I learned of the East Coast's go-to burger, Five Guys. One day, I longed for an In-N-Out burger there were none to be found. I was excited to find a temporary fix while away from San Diego so I went out and tried Five Guy's popular burgers. I was blown away by this burger. It was substantial, it was huge, it was loaded and it was beyond fresh. I didn't know that I would ever crave another burger than In-N-Out, but that was not the case. Five guys is the only other burger I will dream about and crave because it's so good that it makes that kind of impression. You can get crazy with customization or just leave it to them and "go all the way" with their set award winning combination of toppings- Mayo, lettuce, pickles, tomatoes, grilled mushrooms, ketchup, grilled onions, mustard. Other topping options include: onions, fried onions, jalapeno peppers, green peppers, A-1 sauce, Bar-B-Q sauce and hot sauce. I could only imagine and dream about the other undiscovered award winning combinations out there. I'm glad I have a lot of time to explore. I thought wow, this burger is great, but then I hear from family & friends, "Wait, there's more!" Yes, their sides of Cajun fries and milkshakes were equally as satisfying. Great portion and great flavor, Cajun fries always hits the spot (with just the perfect amount of spice). I love that they fry them in peanut oil and that they're always super fresh. Though after sitting in a bag, you can see some oil seep through but that's why I like to share them with my family, so as to cut down on the fat. If the fries weren't enough, they even serve milkshakes, that are without a doubt, super refreshing, true to their flavor, without preservatives and super delicious. During my visits throughout the year, I always went directly for the burgers, but one day I saw their hot dogs on the menu and felt it was time to try them out. Not only does Five Guys have award winning hamburgers, but yes, award winning hot dogs as well. I had the plain hot dog with "all the way" toppings and I couldn't stop saying "Yum!" with each bite. The dog was seasoned perfectly, not too salty (as lots of dogs are for me) and with no preserved taste at all. I would encourage for everyone to try their hot dogs. Service is very efficient at Five Guys. They have a nice energy between their team, communicating and talking to one another to ensure the best experience possible. I love that they are fast with food prep and hand off with confidence and a smile. Five guys, along with In-N-Out, will always be among my top favorite burgers. They're both different, but both so good so I can't choose a number one. Last thing to note is that they have complimentary peanuts (self-serve). Say What!? As if the burgers, fries, and milkshakes weren't enough. I know... ***You can order online without having to make an account. Milkshakes are made upon arrival. Skip the link and go straight to pick up and inform them of your online order. Super convenient. read more

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I came in today 8-15-24 at 5:15 . I just wanted to say the best staff I've seen in a long time! Super friendly and kind! Food was great ! Happiness is contagious! I wanted to leave this review for them as a huge thanks ! Overall great place to eat. read more