"We don't just give out cups. " She was rude. We needed a little French fry cup because ours got dirty. She told me I could have a large drink cup for $3.59. We literally just spend $69 on 3 burgers and 3 small milkshakes. The food was good and we will be back but they should take a tip from Jamba Juice. That company knows how to appreciate it's customers. read more

Five Guys - Receipt - Burgers Near Me - Mililani, Hawaii

Terrible service, burger has no flavor whatsoever, even salt. I don't know what people like about those fries, they are one of the worst I ever had!!! In addition, they gave me my order in an oily brown paper bag, my burger is in the bottom covered with a pile of fries, ketchup bags and napkins. I asked for a little container to put my ketchup and got attitude. Not coming back and not recommending!!! read more

My parents treated us to a take-out dinner. I had a regular cheeseburger all the way and my wife had a bacon cheeseburger with mayo, ketchup, mustard, lettuce, and tomatoes. And we shared a small order of regular fries. Everything was good. I loved all the add-ons on my burger, which was very filling. The burger didn't have any stand-out qualities like the burgers we got from Square Barrels and Seven Brothers, but it's still really good. Definitely an upgrade from a traditional fast food burger joint. The fries were also really good. Not crispy, soft on the inside, but still very good. read more

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Bad service BaBad service Bad service Bad service Bad service Bad service d service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Bad service Oh and uh yea more bad service Bump these guys go somewhere else if you're reading this read more

This was my first time trying Five Guys and I was pretty excited to finally see what all the hype was about these expensive burgers. The shop is cool with lots of signs and posted great reviews about how great five guys is. Love the free peanuts, tasty and fresh. I ordered the Bacon Cheese Burger and it was cooked perfectly and tasted great. I loved the fact that you could select the toppings of your choice. You can also order as much as you want, with no additional charges. Overall great location, really good service and tasty burger. Was is worth $11 bucks? It does deserve my four stars. read more

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Five guys on the mainland was always a place that I enjoyed going for fast food burgers that weren't bottom of the line. Since moving to the island, it's changed my opinion on five guys. The fries have always been soggy the burgers cooked to an absolute crisp and for the price that you pay it's just not worth it. read more

Second time coming to this location and I am very disappointed. I believe they could have been more alert with what they were doing. I got the wrong order and I asked for a classic burger but instead got a two meat patty cheeseburger. read more

The staff working the front desk was super helpful and sweet. The salted caramel shake at first glance looked watery... but to my surprise it was thick and yummy. The burgers and hotdog reminded me of in and out burger, where you could choose your toppings, which there were a lot to choose from. The quality of meat was definitely different from fast food quality meat. The portions of fries are a lot and that Cajun fry had quite a beautiful kick. I would remind trying this place out. Be mindful the orders are made fresh, so yes it takes time to make but they are quite quick considering that factor. read more

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Definitely would come back . One of the employees name is Surin like the province in Thailand . Really was helpful and definitely had product knowledge on the menu . read more

Some swear the best burgers come from Five Guys, I'm not one of those people. The burgers are good but I've had better on island. The fries are not even in my top 5, but they do have what I believe to be the best shakes on the island. I always order a Vanilla Malt shake with bacon and caramel whenever I'm craving a shake. read more

If you're wanting a change from Teddy's and you're in the Mililani area, then Five Guys is the place to come to. For this location I am mainly focusing on the fries and milkshakes since that's what I went for. The fries come in small, med, and large. They are a bit pricey for fries BUT they are fresh and sourced from USA potatoes! They are also seasoned well so you don't need ketchup to eat these freshly cut fries! The milkshakes come in a couple different flavors. Chocolate, vanilla, strawberry Oreo cookie, malt, and more. They're all made to order. The Oreo cookie milkshake was great & hit the spot. Be sure to get your milkshake with whip cream too! Lots of parking in the lot but it can get crowded when there are new movies out at the theater, or when it's dinner time at the Town Center. read more

Disappointed by the amount of food for the price. Stick with McDonalds if you want a decent burger that doesn't look smashed and sad. Nice employees, though. read more

After several failed attempts to dine in the new Kapolei location at Ka Makana Ali'i (always very crowded), we decided to try this Mililani location, instead, as we were in the neighborhood, anyway. Forty-five bucks for mediocre tasting burgers-- I'll pass next time! I like that you can see the preparation of your order, the simple menu and the fact that they use 100 percent beef patties, but the flavor is seriously lacking. My family and I ordered the Little Bacon Burger w/ lettuce, tomato, grilled onions, grilled mushrooms, and ketchup; the Cheeseburger "all the way;" the Bacon Cheeseburger w/ grilled onions, grilled mushrooms, pickles, ketchup, and mustard; a large order of fries; and two drinks. So, if you didn't already know (like me, a Five Guys virgin) the difference between the little burgers and the big burgers are the number of patties you get. One patty for a little burger and two patties for a big burger. Fries are served overwhelmingly overflowing from a cup. Everthing is packed in a convenient brown paper bag for you to carry out. My little bacon burger was assembled very neatly and it didn't fall apart as I was eating it. The most prominent ingredient was the crispy bacon, not the beef. Everything else was bland (even on my husband's burger, which he ordered "all the way"). Seasoning was much needed, indeed. The bun was extra soft, though. The burger just didn't have much flavor. The fries were plentiful. So much so that we couldn't finish it all. The large is a good size for a family of four. That, too, needed a bit more salt. They were kind of on the dark side and it got cold quickly. It's thick cut, so expect a more starchy texture as you're chewing. Drinks come with free refills. Speaking of free, help yourself to some peanuts while you wait for your number to be called. It may take a while... Overall, the long wait, lack of flavor, and high costs earns this place an average score of two stars. read more

Five Guys - 100% Beef (no fillers or preservatives) - Burgers Near Me - Mililani, Hawaii

You don't need to go to the mainland to have a fun Foodie Adventure - you can drive to Mililani where the mainland has come to us on Oahu... Last year, when I first visited Los Angeles, I stayed in Carson - where's that? Yeah, I didn't know anything... There was a Five Guys within walking distance, so while my roommate was still sleeping, I snuck out to get some food. I was curious and thought that Pieology was dessert, so I skipped it and went to this burger place. I didn't know about the free peanuts and the free toppings at the time. Now that I know a bit more, I scooped up a bowl of peanuts as I waited for my order during Opening Week (end of June/early July 2016) at the brand new location in Mililani, Hawaii. .. There was a relatively short line of customers waiting to enter this branch of this mainland chain that originated in Arlington, Virginia in 1986. People in line were chatting with each other, excited to have a chance to get in! They said that during the prior days, the line wrapped around the building! Being at the beginning of the line pays off. Service was polite and efficient. Ordering seemed simple and straightforward. I got the Little Fries, Little Cheeseburger (one patty) "All The Way", and Cherry Milkshake. While I waited for my food, I ate the FREE peanuts. I tried to get my money's worth with the peanuts since the prices of Five Guys here in Hawaii are higher than the prices on the mainland! Yes! Even though our taxes are lower (4.712 %), the total for a meal still comes out more - maybe 30 percent more!!! LOCATION Town Center of Mililani - near Consolidated Theaters HOURS Every day from 11am - 10pm PARKING Plentiful and FREE ENVIRONMENT Casual, bright, and clean; Restroom available (with grab bars for safety), but no seat covers... HISTORY Parents Jerry and Janie Murrell told their children, "Start a business or go to college." FACTS Only peanut oil is used. Everything is fresh - not frozen. Example: fresh ground beef. MY SECOND VISIT After about 2 and a half months, I took that 35 minute drive from Kaneohe to Mililani again. There was no line at 3pm. I walked straight up to the counter and got a Cheeseburger "All The Way" and a small drink (self service). Before I left, I got a Cherry Bacon milkshake for dessert! SERVICE Very cheerful and helpful!! I learned that all toppings are complimentary. Items in Black are "All The Way" (grilled onions, ketchup, mustard, mayo, lettuce, tomato, grilled mushrooms, and pickles). "Everything" items include "All The Way" items plus items in Red print: Relish, Raw Onion, A1 Sauce, Hot Sauce, BBQ Sauce, Green Pepper, and Jalapeno. I also learned about the FREE bacon bits in the milk shake - the bacon bits won't fit through the straw, but are crunchy, fun, and tasty! FOOD A regular Cheeseburger ($10.39) has two patties and two cheese slices in between the patties. It was really moist and had good texture without gristle! I was glad they had forks and knives available since "All The Way" was a bit messy. The hamburger patties don't have much flavor by themselves. The foil wrapper keeps everything together better than a sheet of wax paper! I had fun with the beverage dispenser. Just push the button and select caffeinated, non-caffeinated, or fruity drinks. I tried almost every combination - including Peach Sprite, Vanilla Cherry Coke, Orange Sprite, Raspberry Coke, and Grape sparkling Vitamin Water. I also enjoyed my Cherry Bacon milkshake ($5.69)! Chewing on the small cherry bits and bacon was amusing! CONCLUSION I would return for a special occasion, but not as an everyday thing. The price and the distance for me aren't worth it. It's more convenient than going to the mainland, so I'm glad that they are giving Hawaii a chance. Maybe they are aiming for customers from the military base nearby and not the afterschool crowd. Not sure why they selected Mililani instead of the tourist areas such as Ala Moana and Waikiki - maybe the rent is lower in the 96789? In my opinion, it's a quality product for the higher price. Just take advantage of the beverage refills and peanuts! Enjoy! read more

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Hawaii is bringing all these mainland chains. But why they gotta put it smack in the west side? Yes I know us townies got all the good stuff already. This is the first five guys in Hawaii located in Mililani (what I call the town of getting lost, everything looks the same). My good friend Daven took me and arriving there was a long line. The line was about 15-20min wait not to long. After ordering our food, took about 10mins. Considering it was the weekend and they just opened I expected a longer wait. They have 2 entrances but made one side for the entrance with the line, I worker stands there making sure no one cuts and customers leave through other door. If you been to Five guys on the mainland, you'll know the thrill. I've been to the one in Cali and Vegas. I like to say I'm a picky eater so when they have options on toppings, I went for it. Girl at register looked at me like OMG... I'm sorry but I don't like certain things... I ordered a little cheeseburger (regular means 2 patty, little has one patty) with Ketchup, lettuce, pickles, grilled mushroom and bell peppers. Odd options I know. That's why she looked at me oddly. I also got a Peanut butter milk shake. Daven got a little bacon cheese burger, regular Cajun fries and a vanilla shake. (He paid $21.43) Price: The worst part of Hawaii... Expensive! My little cheeseburger was $7.69!! Good Lord! My shake was $5.69 (shakes are only one size) so after tax my own meal was $14.01. This is literally double of what mainland charges! OUTRAGEOUS! My cheeseburger wasn't bad, the patty wasn't hard, soft and tender. Bun was not oily, buttery. Grilled mushroom was "not" grilled it was cooked and splatted on, 3 pieces of flavorless pickles, 5 thick pieces of raw bell pepper (I like the crunch), few shreds of lettuce. Mehhhh My burger was room temperate.. not hot.... they pre-made them and waited for your toppings... No no! My cheese isn't really melted. My shake was thicker than the vanilla since it had lots of peanut butter. I liked the shake the most. We shared the Cajun fries which was soggy. We didn't finish and dumped half of it. In-n-out has their choice of fries texture in the not so secret menu. Overall what I paid for because I live in Hawaii doesn't justify what I received. Even though the Burger was alright, I wouldn't come back here. I'll stick to getting it when I go on my trips. Personally I prefer in-n-out burgers more than five guys. read more

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I really wanted to give Five Guys a better star rating and review, but I really couldn't justify it. Got take out on Sunday, around 6ish. Was able to walk right into the restaurant, no line! just a few people in front. I ordered the Little Bacon Cheeseburger, All In, minus pickles and fries. The burger tasted good, huge for a "little", the bacon is sorta overcooked, hard to bite in that big burger. The burger patty itself tasted good, but didn't taste like it was just made?, the fries was wilted and soggy, but it tasted like real potato and it had good flavor. The portion was perfect. I don't particularly like that the burger is wrapped in tin foil, it damages the bun, and for that price, I think it should be presentable. I'll give it another try, and hope to be able to give a better review and star rating. read more

Five Guys - Little bacon cheeseburger all in minus pickles - Burgers Near Me - Mililani, Hawaii

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OREO MILKSHAKE: 10/10 BACON CHEESEBURGER: 8/10 The taste of it was delicious and the bacon was crispy, but I found it hard to eat when it was falling apart half-way through. CAJUN FRIES: 8/10 Like what other reviews say, the fries are not crispy, but it was still enjoyable. I prefer them over the regular ones. PEANUTS (FREE): cool/10 SERVICE: 10/10 I give them credit. Those guys work hard! Oh and don't make the mistake of not checking your receipt and matching the numbers on the burgers. I thought nothing of it at first and ended up eating my boyfriend's burger, the bacon cheeseburger, and he ate my little bacon cheeseburger. Whoops! read more

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Aye yah, it was my first time going to 5 guys but the bf swore by it because he tried it in the mainland. So we go there and online order and I get a tiny heart attack... for 2 small fries, 1 small burger, 1 regular burger and a milkshake it came out to a whopping $37 not exactly my idea of a good time for a burger place but I could justify If the food was good. They want you to call them and they'll bring out your food to the car and they quote a time it should be done- well we called a couple minutes after it was done but we waited 15 more minutes before it was brought out... mm okay, but then the girl was kinda rude she just thrust the bags through the window and left. The bags had visible oil soaking through and we look and it's an absolute mess in there, like someone just tossed the fries in with the cup plus my milkshake was really melted (maybe that's how they serve it I guess?) but anyway we went in to ask for another shake because it was sloshy. And the girl behind the counter had a real attitude about it, she took the shake and threw it pretty hard into the trash can and re made it and just tossed it onto the counter and walked away without saying anything. I mean the food was okay but I couldn't justify another 30 for a lunch run there I'd be better off at Teddy's or McDonald's :/ read more

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Yay! Our first Five Guys on the island!! What's the verdict?? 5 Stars for 5 Guys? Unfortunately, not yet. I was so looking forward to telling my friends and co-workers about how GREAT this burger place is and how closely it compares to the mainland. I'll have to put that on hold for now. What sets Five Guys apart from other popular hamburger chains should be enough reason for foodies to make the drive out to Mililani, right? Hand-formed ground beef burger patties (never frozen), cooked in pure peanut oil, abundance of toppings, Idaho potatoes, and box loads of complimentary peanuts. Sound good? Yes! But does it taste good? Is it worth the 14+ miles drive? Does the hype live up to what you've always known or imagined? My meal alone was $15.17 for a Little Cheeseburger, Regular drink, and Little Fries. Value-based pricing, so I think it's fair to scrutinize its operations. My Little Cheeseburger was topped off with cheese, lettuce, tomato, jalepeno peppers (sliced), mayo, & mustard. It came wrapped in foil and bagged with a cup of Little Fries. The cheese was still cold and firm, not melted, the beef patty wasn't as juicy and flavorful as I remembered (not enough salt & pepper?), and the bun was too dense for my liking. The veggies on the other hand were perfection. Chilled and super crunchy. I especially liked that the jalapeños are still the fresh cut type and super duper crunchy. However, was this the reason why the hamburger patty did not melt the cheese? The toppings were too cold it brought the overall temperature of the patty down? Or, is it true they cook patties in advance and not to order to keep the wait time down? Hmmm. The fries? The cool thing is Five Guys will indicate where the potatoes are from. On this day, they were brought to you by Stecklein Farms from Riverton, ID. I like fresh cut fries and because they use peanut oil to fry em up, I thought they were good! We sat inside, around the corner near the restroom and kitchen door. In that area, there was definitely a lot of movement between people passing through and trash bin traffic from the kitchen, overflowing with rubbish. Wish they had a back door for taking out trash. The table was wiped wet, but not wiped dry. Eww. Arms all wet. Napkins stuck. I had to wipe it down. Also, don't be alarmed with the empty peanut shells on the floor. This is usual. Btw, before you place your order, scoop up some peanuts into a small tray and enjoy. They're dry roasted and lightly salted. Very good! Ya know, I'd be willing to oversee the mediocre burger if everything else was outstanding. But, I can't justify the price right now. I'd rather take my family to a full service sit down restaurant at Ala Moana. Even the guy calling out numbers could have been more animated the way I'm used to seeing in SoCal. It's the little things that count, too! I'd be willing to return in a few months to update my review. I'll add Five Guys to my itinerary when in route to North Shore. read more

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$60 bucks for 3 burgers, fries, 2 drinks, and a shake?!? Oh man... I had to triple check my receipt. Living in Hawaii is already expensive, why did they have to raise the prices so high? But okay, I wanted to check out the hype on this place. I was in awe at how quickly we got through a long line. Seeing all these peanuts on the floor made me wonder what was going on inside since we were waiting outside in a pretty long line. Ordered our food and had noticed all of the burgers sitting on the counter just waiting for sides to be added in. (Our burgers were not hot/warm) Tried to get ketchup while waiting for our food, but it was totally empty. The soda machine is upgraded and I love the feature of being able to get any drinks and refills on our own. One thing I did noticed being that this place is new, they should have had a greeter or someone who helps customers with seeing if they have any questions about the menu. It's Hawaii, customer service should be top notch! Waited about 10-15 minutes for our food which was pretty quick being that they were really busy. Got to sit down outside and literally my family demolished their burgers... The shake, hands down is awesome. I got the Oreo shake and it is 100% the same as what you can get at jack in the box... Still it's awesome yet you can get it cheaper there. Wish this place also gave out wet napkins being that it's messy food that we are earring... Also the bathroom is not easy to get to being that there is only one restroom. The free peanuts are a nice touch tho :) Overall, the prices are over priced... Everything is Ala cart and to get a full meal would be about $22.00. That matches the prices of Hawaii, yet doesn't match the prices of our paychecks here :/. You could literally get 2 plate lunches for that price. This may be the first... Maybe the last... But I won't be coming back soon due to prices. read more

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The guy at the counter was very rude. Straight up said "what do you want." With no warmth or anything. Then the price is crazy. $17 for a burger and fries (This does NOT include a drink). Then the burger was overdone. No juciness or anything. McDonald's couldve done a better job. The fries were also WAY too salty. Also they give way too many fries for a small. Terrible experience all around. Do not waste your money here. It's not worth it. read more

First time here and I gotta say it's NOT bad! Okay their prices are super high but if you take a look at that burger it maybe worth it for you. Though heads up there is no combo meals here, everything is ala-cart. So you will have to buy your burger or hotdog, fries, and drink or milkshake separately. Their fries are to die for and their burgers are so big that they put Burger King to shame! You can also order any burger and put a ton of stuff inside (like mushrooms and grilled onions) for FREE! Today was their grand opening in Mililani so expect to wait in line. It took me about an hour or so. But the wait is worth it! read more

Five Guys - Peanuts and no be scared to drop the casings where you stand! - Burgers Near Me - Mililani, Hawaii

Location/Parking: They are located across from the Consolidated Theater in Mililani. There are tons of parking at this shopping center. Food: The Little Bacon Cheese Burger is not a little burger. It is the size of a normal burger with one size patty. The regular Bacon Cheese Burger is huge and has two patties. I love that you can customize the burger. My burger had everything with BBQ sauce. "Everything" is lettuce, tomato, grilled mushroom, grilled onions, ketchup, mayo and mustard. My burger tasted awesome! It tasted exactly the same like in the mainland. We also ordered a regular size Cajun fries. A regular size fries is a lot for 2 people. My husband and I would have been okay with the smaller size fries. I tried the shake for the first time and it's a soft serve mixed with Oreo pieces. It was a thick shake and it was delicious. The soft drinks are customizable. You can add vanilla or cherry flavor into your soft drinks. Price: The Little Bacon Cheese Burger cost $9 and the Bacon Cheese Burger cost $11. The shake cost $5. It's definitely higher in price compared to the mainland. Service: Great service! The staff are smiling, full of energy, polite and helpful. Wait Times: We waited in line for 20 minutes which wasn't too bad at all at 1pm on a Sunday. The shake took 5 minutes to order and less than 10 minutes to get the food. Overall, we will be back again for our burger fix. read more

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Ordered over the phone. Person over the phone was totally confusing me while I was ordering! She was correcting me as I was ordering. Don't know what the burgers are called. If I order a double or single cheeseburger, give me what I request without telling me what you call them!! When I got there to pick up, the person that took my order wasn't there. Not sure if she is the same rude supervisor we encountered before. Paid $61 for 4 burgers and fries. Won't be doing this again. When your life is stressful, these things shouldn't be stressing you out. And thanks for all the MSG! I had a terrible headache afterwards! read more

Finally tried Five Guys! I've been wanting to try this place since the boyfriend raved about it 2 years ago when he went to Vegas! When I heard it was coming here I was sooo excited!!! Of course, I read the reviews and saw the high prices but the boyfriend said I had to try at least once. We finally got to go today! There wasn't a long line when we arrived at around 2pm. There were maybe 5 parties in front of us. But there were TONS of people waiting for their food. Despite the ton of people waiting, we got seats right away! I guess everyone was getting their food to go. We got our drinks right away (a large fountain drink & a coffee Oreo milkshake). At $5+ for a milkshake, I'd pass. I loved that you can customize your mix in's but the milkshake itself wasn't that thick and there wasn't much Oreo in it. 25 minutes later, our number was called! Finally! The little burger was pretty big! My burger had around 3 strips of bacon but they forgot to put bacon in my boyfriend's! He went back and they gave him 4-5 strips! The bacon was my favorite part of the meal. It was sooo crispy! The boyfriend said its because it's deep fried! OMG! Genius! The rest of the burger was okay. I got bbq sauce and the boyfriend got A1 sauce and both our burgers had little-no sauce. Since we got sauce we didn't get mayo, ketchup or mustard. It really lacked flavor. It just so happened we ran into a friend in the seating area and got a table next to him. He, on the other hand got ketchup in his burger and he had wayyyy too much!! I guess it depends who makes it? Also, FYI, the jalapeños here aren't like the ones you get at the movies with your nachos. It's straight up raw jalapeños... Who eats raw jalapeños!? My boyfriend tossed them out. We found out after through another friend, you actually need to ask them to grill the jalapeños.. How were we supposed to know that?! On to the fries. The fry potions are huge! But they were wayyyy too salty and soggy for my taste... :( I like crispy fries and I only got a couple crispy ones. The boyfriend on the other hand loves salty and added salt & pepper to his ketchup for extra flavor. Overall, I'm glad I tried it but eh...don't think I'll be spending $35 for 2 people anytime soon. read more

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Five guys was one of my high school hot spots on the mainland. Eager to taste a blast from the past, my husband and I dined here after Christmas shopping. Value: Wow - I don't remember the price being so high. We each got a meal consisting of a burger all the way, small fry and small drink. Our total was $38, for a burger place where you aren't getting served at I feel that is a bit high. I couldn't imagine bringing a family here and dropping $70 on burgers. It's crazy to me. Service: There wasn't much interaction to really rate the service. Burger: Burger was good! You could tell the quality of the meat was good, and the toppings were fresh. I opted for the lettuce bun which was a bit messy and in hind site what's a few extra calories after eating fast food I should have gotten the traditional bun. Fries: I was most dissatisfied with the fries. They were soggy and Luke warm at best. Our favorite part of five guys usually is the fries and I was a bit disappointed. read more

$55 for a meal for my small family and they wouldnt give us cups for water. Shame on you!

SAVE YOUR MONEY !!! Picture this: It's a Monday afternoon. The restaurant (and I use that term very loosely) is devoid of customers except for one couple and their child sitting at the far corner. Two girls behind the counter complaining to each other non-stop about their boyfriends, a concert and how they were sold a bag of low-grade marijuana. Neither my wife or I had been here since the place opened 2-years ago but we constantly heard that they were the best for burgers and fries so we gave them a try since there was no waiting line. I ordered a bacon cheeseburger with NO lettuce or tomato and a medium order of fries and my wife ordered an Oreo shake. A whopping 35-minutes later (and we were STILL the only customers!) one of the girls finally plopped our order down on the counter and said: "Hey, here's your order." PRICE: $ 24.26! To say that I was disappointed would be a gross understatement. Shake: $5.69 and was extremely liquid from sitting in the back for some time. Burger: $11.79(!!!) and had both lettuce and tomato that was specifically ordered without. The burger was cool to the touch, extremely overcooked/dried out, and the pitiful half-slice of cheese was not even slightly melted due to the cold burger meat. I had to ask (and wait) for ketchup and mustard. I searched for the bacon and discovered a one-half slice of mostly raw bacon hidden under the lettuce. Fries: $5.69(!!!) for a greasy, mushy, cold, half-cup of fries! I even pulled one of the fries apart in the photo I took so that you could see the grease oozing out of it. When I took the order back up to the counter, the two girls were still grousing about how bad their weed had been and when I had the unmitigated gall to interrupt them to politely explain that my fries were cold and mushy and tasted of old grease, the girl closest to me behind the register sarcastically told me the guy that was supposed to change the fryer oil didn't do it and it wasn't her job to do his job and that all of the fries were like that, not just mine! Seriously??? Folks, I have reviewed many places for Yelp and I generally try a place 3 times before reviewing it to get a good overall perception of the place. I will not be doing that here because the customer service is worse than non-existent and the food quality is extremely overpriced junk. I don't care how hungry you are, go elsewhere because this place is an extremely overpriced pit where good food goes to die. read more

Five Guys - Burger overcooked and cold. Cheese not even melted. Came with lettuce and tomato even though I told them twice I not to include it. - Burgers Near Me - Mililani, Hawaii

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Great service, however yesterday, march 14 around 4 pm I ate a little cheeseburger and that's it and I got food poisoning. Not sure if it's due to not cooking the burger fully or where the meat has been prior, but I hadn't eaten anything all day before that so it was without a doubt due to five guys. Food poisoning sucks so much and so does this location for giving it to me. Do not recommend ): read more

Went with my wife when we were in the area, both feeling burger hungry. Went right when they opened so it wasn't like there was any rush or they were in the weeds. Ordered 2 bacon cheeseburgers, 1 regular fries, and a chocolate milkshake. Well, the milkshake was excellent......but let's go through the whole experience. The people that worked there were extremely nice and polite, so that's 2 positives, hence, the 2 stars. The meal was over 45 dollars, WOW!, that hurt but we are thinking this must be delicious. Wrong, the burger was extremely bland and nothing special at all. Considering it had fresh jalapeños on it I would guess without them it might have been dead even with eating a piece of paper. The fries were so greasy they nearly fell through the bag, and those free peanuts.......so stale a elephant would have stomped you out if you tried to feed them to it. Anyway, I highly recommend finding a tasty burger elsewhere, this place not only disappoints the tastebuds your wallet will be highly offended too! read more

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Man oh man! Finally! Five Freakin' Guys Burgers in Hawaii!!! 1.5 hours wait and it was worth every bite, every chew, every swallow. I love you guys. Order the grill cheese sandwich and put everything in it like a burger, you know patty and all. That nice little crunch on the top and bottom of the buns is simply amazing! read more

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Standing in line for 10 min no one has even welcomed or acknowledged me or the person in front of me that was here way before I was. The workers working the food line moving very slow, there are several patrons still waiting for their food. I'm disappointed no one has acknowledged us waiting or even taken our order. read more

Meh. I had a burger that was acceptable and soggy fries. I called in the order and was there before it was ready, so no excuse for the fries. Wouldn't go out of my way to eat there. read more

It's good. Not bad. Not great. Good. I'd give it a 3.5 stars. I mean, eight dollars for a little cheeseburger is pretty crazy. I like my burgers medium rare, so not being offered the option is kind of a bummer. The burger is meaty and moist, but it's not exactly flavorful. The sesame seed bun is slightly sweet and very soft--the kind that smooshes when you take a bite. Our fries were were limp and soggy, but I did appreciate the few crispy potato skin pieces that fell to the bottom. The best thing about it is that add-ons don't cost extra. Cajun fries and regular fries cost the same. Shake flavors and toppings don't cost extra either. If you like plain burgers though, you're better off going basically anywhere else because the base price is pretty hefty. I'd give it another go sometime, sure. read more

Five Guys - From left to right: Little Cheeseburger with everything on it, Regular Fries, and a Bacon Cheeseburger with everything on it. - Burgers Near Me - Mililani, Hawaii

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Grabbed a burger and of course the famous Cajun fries. Everything was fresh and hot. Super tasty and made with fresh ingredients. read more

Help Me Understand This Place Sometimes I feel like Im so late to the party. Seen these places but never bothered to check it out until a few months ago. So I walk in and have no idea what to get, go up to the counter, no hi, no hello. I stare at the menu for a bit hoping the clerk gets the hint im kinda new, but she dont even ask if I need help. Sad, I settle for a safe choice and get hambruger fries and a shake. They ask what I want with it, I reply lettuce tomato. I have a seat and wait about 15 minutes. I get my shake and have a little taste, It doesnt stand out as anything special, I think Ive had similar from Jack In The Box. My order is ready and I go pick it up, the guy who was cooking my burger hands me my meal but gives me kind of an awkward look. So I begin to think somethings wrong. I take a bite at some of the fries, not bad, and I like the peanut flavor to it, just I wish they were a bit crispier. Take a bite out of the burger and Im a little confused. First off no flavor, like unseasoned. Who serves unseasoned burgers come on, (maybe some people allergice to salt and pepper? Maybe watching sodium intake or blood pressure??) Idk, I just think it should at least be standard for a burger to be slightly seasoned with at least a little salt. Is this suppose to be what makes this place unique? Anyways the burger overall tasted like something out of a high school cafeteria. For the price I paid i dont think it was worth it. Later on I read that the main thing about this place is free toppings, so thats what I was suppose to emphasize order and maybe thats why the cook looked at me kinda weird. I guess if the draw is free toppings and you got somebody only getting lettuce tomato, youd be confused too. But they should have kinda been a little more obvoius about it or helped me understand it more when i ordered. Is it my fault for not asking or their fault for not doing a better job selling? Hmm, maybe Ill be back, maybe not. I can smell seasoned burgers calling me elsewhere for now tho. EDIT: just saw people get free peanuts here?? Anyone wanna guess if I got any? read more

I ordered take out today. 2/4 orders were incorrect. We ordered the bacon cheeseburger. It did NOT have bacon. We paid extra to have it with my bacon. We ordered 2 cheeseburger all the way with jalapeño only one had jalapeño. The last order was large fries. Portion was very generous. read more

2 stars, only for good service. I love a good burger and Five guys have good reviews so we've finally decided to give this place a try. Like mentioned, cashier was friendly, patient and helpful and the guys in the "kitchen" are attentive, I had to go back in for something and one of the guys asked what I needed right away. We ordered Little(means 1 patty) bacon cheeseburger (and yes, definitely little and not worth $10), reg fries for $6+ (generous amount of fries we thought), and large fountain soda -$3.70+ (30cents more from reg, why not, and free refill). Definitely not going back. Teddy's is much better if you wanna spend over $20 for fats food, even Jack in the box would be better. We just don't get how their fries doesn't taste like french fries that we know. McD's fries is way better! We had to have ketchup to eat them. You should be able to enjoy fries without dipping in a ketchup, and yes, a lot of the pieces were burnt and NOT CRISPY AT ALL! Idk if that's how they should be at this place, but definitely not how I wanna spend $7 for fries. Chik fi a, we're coming! read more

Five Guys - Burnt and soft fries. - Burgers Near Me - Mililani, Hawaii

I've always wanted to try the Five Guys. I like how there are so many choices to choose from and you get to have as many toppings as you want! I had the Bacon Burger with pickles, grilled mushrooms, ketchup, and relish. It was pretty good. Kind of pricey. The fries were delicious. Nice and salty. THE PEANUTS!! I love how they have boxes and boxes of peanuts where you can scoop up as much as you want. Might go again. read more

With all the toppings added for free, this is a great burger. Also very very generous with the fries