The food is terrible and expensive. I haven't eaten at Jack in the Box for years, but my niece wanted a Jibbi that was included with the Double Chicken Supreme Munchie Meal. After ordering it on the app, we picked it up at the drive through window. The meal came in a large shopping-like bag that was taped closed. When we got home, the crappy food was intact, but no Jibbi. My niece was sad and disappointed. I called the restaurant and they said that they were out of the Jibbi and wouldn't take back the meal or refund the order. This is absolutely unacceptable since the item is listed as part of the meal on the app and the restaurant did not advise us of it not being available when the meal was picked up. Are they really out of the item or are the employees keeping the item for their own personal use? I will never, never, never dine at this zero star establishment again. read more

Why is it that lately, you can't dine in or even enter the dining room to order your food? Is there a shortage of staff? If so, maybe you should put a sign on both doors stating that the dining room is closed. There's a huge line of cars at the drive-thru because of this. And, yes, we get the whole "we don't make it until you order it," but geez. In a line of cars and spending 20 minutes in a drive-through. read more

I'm rating last night's experience, around 11:00pm at Mililani drive thru. The person (woman) who took our order was very rude asking for coupon number yelling very loud. She sounded frustrated and irritated (maybe stressed). I responded "hold on" loud for her to hear me as there was long line of cars making it hard to hear. The woman yelled offensively back saying "you don't have to yell" that there's just two of them working, taking orders and prepping food". That is no excuse to yell rudely at/to customers. I believe her name is Pinkie, as I had stopped today to ask to speak to the manager to discuss what had taken place. I was told there's no manager available and that the only one manager works at night, that her name is Pinkie. I had ask if Pinkie is the manager who worked last night, the front counter cashier confirmed Pinkie is the manager who works at night and wrote her name down. With such disgusting experience , I can't help but wonder if the food being ordered is even safe to eat. As a result, I won't be ordering from that branch, as long as the same "manager" works there. read more

The service is usually not friendly, but is always so slow, and almost every time our order is wrong. It's frustrating to wait over 20 minutes for your order, no thank you or apology, and then have to go back because you're missing what you paid for. read more

On 12/22/2025 between 12:00 AM - 1:00 AM I went to the drive thru and ordered 1 supreme croissant. I received the wrong order. I got 1 hamburger with 2 beef patties. Please make sure to give the customer the correct order. Merry Christmas! read more

Terrible! Won't let people in because dining is closed even tho it's 1:30 pm in the day!!! But yet have some people eating and ordering inside but the lady said as she came out dining is closed because they are understaffed they closed as they got in ... geez man the line is so long . No signs or anything and they don't answer their phone! If the lady never came out I wouldn't have known . 2 other people were even standing outside trying to get in. read more

58.87 for 2 meals a French toast, onion rings and saucy wings. And the spicy crispy sandwich was over cooked and burnt. My husband couldn't even eat it. Wait time to order and get the food is ridiculous. We're always one to give the benefit of the doubt but crap this was a horrible experience. Sons food was cold, husbands food was burnt and the bill was expensive asf. We see why they're always given 1-2 star reviews though. We won't be back. read more

1 medium sized meal and a side literally cost $24. Why? Food was okay, but probably only be back for a drink.

They are more worried about fulfilling the drive thru customers than taking orders from the customer in the store. 10 of were standing in line being ignored. Only when I complained the manager who was responsiblefor letting it happen, they began to take our orders. read more

Had a rush due to tsunami warnings. Over hour and a half wait, while they prioritize the drive-thru with 2 min wait. Some BS. And the AC not working, hot af in there. Should've gotten a refund and went to drive-thru read more

Do not go through the drive-through when the app isn't working on your phone. Because I did and the worker who says she's the manager says that their app has nothing to do with Jack-in-the-Box and that the problem is my phone, not jack in the box problem.. ??? go figure. I thought it was Jack-in-the-Box app because my phone was up-to-date Anna brand new iPhone I sent Jack-in-the-Box a message regarding my service that I received from their manager in the evening in a timely manner using the receipt that the manager reluctantly gave me because I had to ask for my receipt and I've yet to receive a response from Jack-in-the-Box. This leads to me to believe that the owner and or Management of Jack in the box, Mililani allows its staff to treat their customers anyway they want to and to tell the customers that the customer is wrong and they are always right because apparently and this is not the first time. I informed the manager that evening that a particular manager was able to working the same shift was able to resolve my issue, but she basically told me it was not her problem. It was not Jack-in-the-Box problem. It was my problem.! I guess that's a representation of Jack-in-the-Box's Management style that they encourage! I give Jack-in-the-Box Mililani a big fat zero on Service especially during that managers shift and she knows who she is!!! As I send I did each out online (to the address one info on the receipt and no one has ever responded so I have no problem sharing my experience with Mililani's staff and management style or lack thereof! read more

Very friendly workers and the food was hot and delicious. I just this location mililani the ambience is very nice .

Holy moly! I thought leaving a bad review would give management some insight on their short coming but apparently management doesn't care. Corporate here we come: I can let human error go, no one is perfect so when my tacos didn't have lettuce - ok. When my chicken sandwich tasted like cardboard from being over cooked- it happens. When. My fried food tasted like they haven't changed the oil in months ... eh. When my tacos didn't come with cheese.. human error. No one is perfect but when a customer asks for cheese fries and you have the ability to make it. Why say no??? You have the cheese sauce ( for the tiny tacos). You have the curly fries. But you cannot make it ???? You have failed as a business. You don't care about your customers and obviously the quality of the food. The management team has failed. Do better. read more

I went to pick up an online order and waited PATIENTLY inside. Lady worker told me to let them know I'm waiting for my order next time because they can't put it in the pick up area due to other customers saying their food is warm. What do you think I'm waiting around for. Customer to acknowledge you first? A simple 'thank you for waiting have a good night' would've been the proper thing to say. read more

DO NOT WASTE YOUR MONEY! Extremely disappointed with my visit. First, they charged me for large fries that I did not order. I drove away and then had to come back because I had seen an extra charge on my receipt. When I went back, the lady was rude, and turned to her coworker and started speaking in Filipino and said "Oh my god" after I had told her I needed to refund the extra charge. They were speaking their own language and making comments about me.Extremely rude and horrible customer service. When I opened my Bacon & Swiss Buttery Jack, there was barely any sauce or bacon. read more

Jack in the Box - Fast Food Near Me - Mililani, Hawaii

1. Dining room area doors locked with no sign on the door 2. Slow ass drive thru line 3. Crap food...hash brown tasted like straight burnt burger grease, had to throw away 4. This location sucks. read more

Jack in the Box - Nasty ass hash brown - Fast Food Near Me - Mililani, Hawaii

Customer service sucks, they take a long time to make orders their not efficient, they care more about drive through orders than dine in customers, the word fast food is not the case here. Would like a meeting with the district manager cause this is not the only Jack in the box like this, but it's hard because the district manager never answers his phone. He should get fired too. All these Jack in the box the customer service sucks, Waianae, Mililani, Wahiawa, waipio, the only 2 that I experienced to be okay is kapolei, and kunia. Rest sucks hate to be critical I just say what i see. read more

Ordered on the Jack in the Box App. Restaurant dining room is closed and "locked" with a plastic trash bag at 7:30 PM on a Friday night, am told by a "boy" not in a uniform that there is NOT enough employees and there is NO manager! This is the 2 time that this has happen and 2 other customers that also ordered online left as well. the drive thru had over 12 cars in line. Unless you are desperate for Jack in the Box, I would NOT ever patronize this restaurant. read more

Jack in the Box - Fast Food Near Me - Mililani, Hawaii

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Walked in to order, saw an employee drop tacos and picked it up off the floor and put it back in the serving area. Avoid this place at all costs. Filthy, did not complete my order. read more

I know the pic looks like I ate this sandwich but this is what I got when I opened the package. I don't want a refund or a new order. Just wanted to share the craziness at this location. I purchased this breakfast Jack on Saturday morning about 9:30 am on Saturday 11/09 at Mililani Branch. If this is suppose to be a joke, I hope the person(s) are disciplined. read more

Jack in the Box - Fast Food Near Me - Mililani, Hawaii

It's been so long since I've eaten jack in the box and ITS ALWAYS GOING TO BE THE SAME REASON WHY I QUIT COMING HERE. I had a loooong day at work and I wanted something fast because we were already in the location + the heavy rain was a buzz kill. I didn't wanna walk to the shopping center all wet. BUT BESIDES THE POINT, I ordered the sriracha burger meal and I come home to half a** food. Stale cold fries... who know how long those fries were sitting. The bun of my burger was so chewy, not enough sauce ( considering that it is a "sriracha" burger after all ), in conclusion the food was not fresh whatsoever. EVERYTHING I HAD WAS DRY AND COLD. Please fix the problem, we pay for the food you serve. Imagine you spending $20 for food not to eat. It's money wasted obviously. read more

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Quit accepting take-out orders if you're out of stock. The customer gets charged a service fee to cancel it because you neglect to mention you're out of something until the driver gets there. read more

Our experience was terrible. We wanted to dine in and was totally ignored by the workers. We waited at the register to place our order, but no one acknowledged us. Never going back to that Jack in the box. Hopefully, Management does something about the poor service. read more

I have read the reviews since JitB moved to this location, and have wondered why so many at the start a few years ago were so bad. In the past, at the location by Mililani Shopping Center (across from Foodland), I've always had good service and the order was never botched or mistaken. When I read the early reviews of the relocated spot at Town Center of Mililani, it made me wonder if I should ever have anything at the closest location again. In March 2021, I had a strong craving for their Spicy Chicken Sandwich (which is the original to me... it was the first I remember where I grew up, and I was hooked on it for so long... along with their curly fries), so I took a chance and went. Everything went just as I ordered, and I started using their receipt surveys for the BOGOF offer with Jumbo Jacks and ordering a large curly fries each time (I wait to do the survey 3 days after the purchase, and then I use the offer before it expires so I have this about twice a month... wish it was like McDonalds and the offer was good for one month after you did the survey). So far, every order has been exactly what I expected. I'm not expecting much from the burger patty, and the lettuce, tomato, and onions have always been crisp and fresh. A bit of ketchup and mayonnaise has always been nice. The curly fries are sometimes slightly browned, but they are crispy and tasty to the very last one and I would rather have that than undercooked ones. I don't remember the name of the people at the drive thru except for the past two... which were Lovely and Gabriel. Both were clear with what was required of me (I verified the receipts with both), and friendly as well as helpful in offering options for ketchup with the curly fries. I look forward to my next visit in about two weeks. :) read more

Jack in the Box - Fast Food Near Me - Mililani, Hawaii

Just ordered some tacos and it was the best tacos I've ever had they all looked just like in the commercials. Hot, crunchy, and full with all the ingredients. Whoever made those tacos thank you for taking pride in your work! read more

It's before noon, need to grab a bite feed the fam and get ready for work. Drive thru stacked at least 10 cars into parking lot and cross traffic. Jump out of line to do counter order carry out. I stand in line almost 10 min snd get my order in at exactly noon. Fast food! Not even close almost 30 minutes later, after watching my drinks sit for 20 minutes. Food sit for a hood 20 minutes , I get my order filled and called to the counter at 12:27 . Incredibly slowwww service for fast food! Under staffed? Possibly? But that's poor planning on their part! Order was wrong, no time to wait another 20 mins to get it corrected! Definitely half a star if I could today! read more

This is one of the worst Jack in the box on television island. So slow. Put online order and had to wait 45 minutes in line. Food was okay but really, they call this fast food. I don't think so. Hate coming here, service needs to improve and hire more workers. read more

Good , nice people good . They work hard and good . Working at a fast food is not easy. But they try to give the best service good food and be friendly while doing it read more

This Jack in the Box has really bad service - depending who the manager is. Some times there will be a 30+ min wait and other times it will be 8 minutes. The staff is nice, but the service is just so slow sometimes. The food itself is decent, and it's one of the only places to get curly fries in Mililani. I get either the tiny tacos or ultimate breakfast burger, and a side of curly fries. The restaurant inside is nice, but If you are in the main part of Town Center it is hard to access. You need to walk across the entire parking lot if you don't have a car - inconvenient for me. Overall this Jack in the Box gets a tow stars from me. read more

Everytime I visit this location, they seem to ALWAYS take forever to place orders and keep the drive thru line moving. It'll take about 20+ minutes in the drive thru line. Kind of defeats the purpose of "fast food." I was craving for their croissant and macadamia nut iced coffee . Arrived there at 8:30am, the drive thru line is super long and doesn't seem to be moving. I ended up going to the Waipio location, at least they were quicker than this location. If you're craving Jack in the box but don't wanna stay in the drive thru line for 20+ minutes, you're better off doing the extra drive to Wahiawā or Waipio. read more

My latest visit to my neighborhood "Jack In The Box" was a nightmare!! The employee at the front register was obviously in a bad mood! She was snappy, dismissive, and argumentative! She also raised her voice unnecessarily in an expression of anger! She literally treated me like I was wrong by coming inside instead of the drive thru. I stood at the register in her line of site for minutes before she even attempted to take my order. She made it clear that her priority was the drive thru even though I was the only person inside the restaurant!! This is totally unacceptable, so I kindly asked for my money back which upset her even more!! She really should not be at the front register with obvious anger issues!! She declined to refund my money, so I asked for a manager. At this time another employee stated that no manager was in the store to process my refund. She was literally lying!! Because of my persistence to get a refund, the 2nd employee, who was obviously the manager, opened the register and returned my money!! I tried to upload a copy of my receipt... but unsuccessfully. This occurred on 4/15/2022 @6:04pm at Mililani towncenter Jack's....employee named Maria... order#483 Ridiculous service on all levels!! No one deserves to be treated that way especially when unprovoked!! I won't be getting takeout there anytime soon... but two bad apples don't represent the entire establishment!! read more

This location is a joke do not come here. If you think waiting in their drive thru line was long and painful the wait in the dining room/ cashier is by far the best circus show I have seen. There were no cashier available to take your order. The dining room area is taped off with yellow tape. The workers there are so lazy. The Grubhub driver waited 30 mins for his order, I waited about 10 mins and gave up. There is an adequate amount of workers running the front and the manager didn't even give a crap with what was going on. I have submitted my concern to the corporate office in Oklahoma. She seemed very apologetic and wanted to send free combo coupons to make up for bad service. Customer service has really declined over the years prior to Covid and yesterday experience was not good. I give 0 stars. read more

It was late at night and I ordered 4 boxes of Late night Munchie Meals. It was great service. All boys were working and they made everything fresh. Great customer service, it was worth it. The price is very reasonable for only 8 dollars plus tax. Thank you for the great service. It was awesome. Keep up the good work Boys. read more

Jack in the Box - Delicious Fresh mix of French Fry's and Curly Fry's. I got the Chicken n Tater Munchie Meal. It also comes with two tacos. Plus a drink. - Fast Food Near Me - Mililani, Hawaii

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