Used to be a favorite of mine, did no longer is. They price themselves as if they've got the best of everything which they do not. I don't believe the food is as good as it was when they first opened and something seems to be lost. read more

This is a great restaurant to take your family and have some hot pot action Yessah so people out there you should try this place out up in Mililani read more

First time at five guys. Never ate at one of their mainland locations previously. Are they expensive? Hell yes they are, but what are the alternatives? Kua aina is similarly priced and so is Tedddy's. Flavor was there and burger was juicy. Topping choices are pretty good and I'd like to come back and experiment. Fries are ridiculously portioned. I'm a French fry lover and the regular size was too much for two of us to share. I'd say share a small for two people. read more

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It was 10:55am and the front door was clearly unlocked so instead of waiting until 11:00am, I poked my head inside to see if they were open already. A lady told me that they open at 11:00. No problem... I waited. When I was younger, I worked in a fast food joint so I know that sometimes those few precious minutes right before opening can be critical. When we went inside at 11:00, the register was not ready to go so we had to wait for the manager on shift to do her thing. A seemingly nice young lady took our order but when she repeated it back, it was very wrong. I chalk that up to being masked, and having to hear over the usual restaurant noise. I was correcting her but she was getting confused... perhaps I was going too fast. After a while the manager on shift came over and seemed to ask (i couldn't hear her) what was taking so long. This is when the cashier blamed me for changing the order. I get it... probably didn't want to get in trouble by her manager. Think about this though. I'm there ordering take out. People like their burgers a certain way. It is not very likely that someone picking up 5 burgers is changing their order on the fly. So that was the start of me being thoroughly annoyed. You could tell they were having a difficult time putting the order together so I thought it would be a good idea to watch. That's when I saw the manager on shift put a burger with no cheese inside what was supposed to be a plain little bacon cheeseburger. When I brought this to her attention, she said will a little irritation in her voice... "Do you even remember what you ordered?". This was obviously a jab at what happened during the ordering process since the cashier clearly blamed me for the length of time it took her to get it right. I clearly told her that I did, and that it's been the same since I entered the restaurant. She told me the order was correct. Then I saw her reopen the burger. There was no cheese in it so she took it back to the griddle to put cheese on it. There was no acknowledgment to the customer that they had made a mistake, even after the customer pointed it out and was disregarded. I can only think, based on what I experienced, that the culture of this particular workplace is toxic. People unable to be accountable for their mistakes, blaming others, talking bad about customers. I wasn't surprised to find out that this place only had a 3 star review. So why 2 stars instead of one? Well, after I got over my irritation and tasted the food, the food was actually pretty good. Not good enough for me to go there again (because I don't go places that have horrible customer service), but it was the best burger I've had in a while. The burger tasted fresh and had good flavor, the fries were okay, and the peanut butter shake was great. It's expensive for what you get though, at almost 10 bucks a burger. If you have kids and they like plain burgers, it's not really worth it. They give a lot of fries. I ordered 1 large cajun and 1 large regular and we had about half the order left after everyone was full. On our way out they tried to be friendly, but its probably more likely that we became the topic of the day shift crew banter even though at every step of the way, they were certainly wrong. It's okay though. Whatever you need to make it through a bad day in a bad work environment. They didn't see that I noticed that most of my pickles fell out of my burger when they were wrapping it up. As a result, I had only 1 pickle slice in my burger. At that point, I was too irritated to say something. It would have come out very mean and unpleasant. We just said thank you and left. I'd say that the food was 4 out of 5. Service was 0 our of 5. If you go, I hope you have a better experience and that someone else is paying for it. read more

$11 for a bacon cheese burger ! $7 for a large serving of French fries! Ok. I get it. Everything is made fresh. The price is a little ridiculous for a burger and fries. After taxes I paid $20 for one meal. The burger was good nothing special. Bring down the prices and maybe I would eat here again. read more

Went in for a burger around 6pm, but when I saw that a basic hamburger was over $10, decided to settle with just a $5 milkshake instead. Restaurant had 2 other customers, but otherwise fairly empty. Milkshake was good, no complaints here. What I'm curious about is why a hamburger costs $7.29 in L.A. but over $3 more in Hawaii. That's a 30% increase. Most other fast food restaurants in Hawaii might reflect an small increase, but 30% seems on the higher end. Seems like this place would have more customers if they brought the cost of a hamburger and cheeseburger into single digits. Maybe these staple items don't make much margin, but folks will likely buy other items that will make margin. Small soft drink cost of over $3 also above the norm. read more

Had the little cheeseburger with fries and a drink, and it was around $16, but nothing sparked my interest with them. I say Teddy's is better read more

Five Guys - Burgers Near Me - Mililani, Hawaii

the burger was pretty good, didn't care for the fries tho... still, I prefer Teddys Burgers over this, especially because they have better fries AND they have onion rings too! read more

Over priced, very over priced... Even ted's burgers is better for that price.. Kua Aina imo is the place to go read more

Really pricey for what you get, I guess I am just spoiled by the mainland prices. I won't be returning and will just save my Five Guys craving satisfaction for the mainland. Don't really recommend this because you can get a better burger for less elsewhere. If you do decide to check it out, make sure you know that the regular size has two patties and the little is one patty. read more

Oh yea! BURGERS! You won't be disappointed coming to this Five Guys. I like to stuff my gullet with the Cheeseburger and soak it down with the milkshake. Sometimes I feel like I need a wheelchair to get out the door but listen if you wanted Whole Foods go to Kailua...friendly staff at this location too! read more

It was great to try something different for a change. As I was entering the establishment, the person who took my order he was kind of confused because I downloaded the app of the restaurant, in which I didn't know that I could use. I have to admit that when I entered the place, i was amazed by how the interior looked like. And the seating arrangements were nice and the self service drink station was like..you can create your own sodas from regular to fruity drinks. When I got my food, it was in a paper bag, which i don't mind but they should have used a french fry box so that it will be easier to eat. There was one thing i noticed. When you dine in, they don't give you a tray and I was wondering how come. As I entered the restroom, it was very unique because of the red motionless paper towels as well as how neat the restroom was. Maybe a good suggestion how about putting the trash cans nearby so people don't have to be hunting them down and not going crazy looking for them. However, i do enjoy the free toppings of your choice when eating the burger and check out the bulletin boards that they have and thank them for being loyal to the people who eat there. I hope that i will be back again soon to try the little items that they offer at this restaurant read more

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The FIRST and LAST time I will be eating five guys in Hawaii. ...My first gripe is the prices. I know most ingredients likely have to imported from the mainland so that is probably the main driver for the high prices on everything but damn your better off eating somewhere else. Second, my burger looked like it was sitting around for awhile and was very poorly put together. Lastly, the fries i ordered were cut so small i might as well have been eating popcorn kernels. If you have ever eaten at any five guys restaurant on the east coast then you will understand what I mean after eating at this knock off...Go eat at a Teddy's and save some money... read more

I should've written this review a long time ago but just kept putting it off. The first time I tried Five Guys was when visiting family in Maryland years ago. I was so happy to hear that they were opening a location here in Mililani. (We usually don't get very many good places opening out here.) I can honestly say that Five Guys is the BEST burger place that I have ever eaten at and I have tried most of them. Everyone always complains about the price but the the quality of the burgers are just as good as any restaurant. The burgers are made to order and also come with all the toppings free (Ketchup, Mustard, Mayonnaise, Onions, Grilled Mushrooms, Tomatoes and Lettuce). If you go to somewhere like Teddy's you pay for each topping you add which comes out more costly then a Five Guys Burger. The Fries are also delicious. A large fries at most fast food restaurants cost you $3 approx. The small fries here can cost $4.69 and feed at least 2-3 people. I love this place and definitely enjoy eating there. read more

Very good food and should get a hashtag on restaurant and dinner for food and drinks but not the messy peanuts on the ground we just went yesterday but the price is too expensive on foods that are ordered reduce prices please. read more

Five Guys - Price change. - Burgers Near Me - Mililani, Hawaii

Driving from Hawai'i Kai to Mililani to try Five Guys Burger was NOT worth the drive! The burgers & french fries are over priced! Very expensive! The presenation of the food was aweful! The buns were smashed because of the way the burgers were packed & stacked, the brown paper bag was gressy from the french fries 60% "dumped" into the bag. Four burgers, 3 small soft drinks, 1 malt shake & 1 large french fries cost over $60! They offer NO combo! I'd prefer Teddy's where they offer combo's, kids meals, and a varity of sizes of burgers & topping! Plus Teddy's is in Koko Marina, just a 10 minute drive from our house! At Five Guys Burger, No one sweaps the floors, peanut shells are all over the floors! Even McDonalds is 100% cleaner! The service was unsatifactory, when our was called the man giving the order did NOT repeat our order to ensure we were receiving the correct order. I had to check each burger to make sure it was made correctly! Having only 1 bathroom for men/women is poor planning! Overall I wouldn't spend the time or money to go back to Five Guys Burger! Recommendation: Go to Teddy's, the service is great, burgers are great, better selection on there menu! They are always improving there menu! Family friendly fast food with decent prices for great burgers! read more

First off I understand that prices here will be higher than mainland locations. And second I have no problem paying more for a good burger. And third I hope this review helps their business succeed. So anyway just to begin, I have had five guys in Vegas, and I loved it. The burger was great and the fries was (imho) better than in and out's. I went to the one here and the burger was soggy, I mean it literally fell apart after the first bite. Our fries was hot but it was so oily and limp. Needless to say I was really disappointed. I hope that this is just growing pains for them, but for me to give them another chance is going to be rough. We paid $67 for four cheeseburgers, two large fries and one shake. Please fix this five guy's Mililani! read more

I bought 3 burgers, fries and a milk shake and paid over $50. The burger wasn't as tasty as a Teddy's burger but more expensive. I should of only paid $30 but I guess this company thinks they can charge Hawaii people fine dining prices for burgers I could get at Mcdonald's or Wendy's. read more

Fast service and always good food! Thank you to the friendly worker who took my phone order with such grace!

Seriously delicious OVERPRICED burgers and fries. Small burger is $6, Small Fries $4 and small soda $4. It's just not worth $14 for what you get; the fries and sodas are egregiously expensive. I've sucked it up and eaten here twice, and a few times on the mainland, but compared to what you can get at nearby Rajanee Thai or Maui Mikes I can't justify these prices. read more

Came this morning at 10am for their grand opening. I was in the middle of the line so It wasn't too bad. What really upset me was some people that were in the back somehow got in before me when again I was in line since 10am. What also pissed me off was, since today was their grand opening and there was a line that curved around towards the parking lot, you would think that they would service the customers that are physically here to eliminate wait time because again it's their grand opening, but NO. They were taking online orders and phone orders!!! My wait in line was such a waste, I should have just ordered online and came into pick up my food. Prices here are pretty expensive I spent about $45 for 3 burgers 1 order of fries and 1 shake. They have regular burgers and then little burgers the only difference is the little burgers have 1 patty and the regular sized ones have 2. Apparently what's so good about this place is the fact that they use 100% beef. To be honest I thought a $1 mcdouble was better than five guys. So when ordering you choose what type of burger so the classic hamburger, or bacon burger, or bacon and cheese burger. Then you choose if you want the regular with 2 patties or little with 1 patty. Then they have toppings that are FREE. So you can let them know what you want in the burger to customize it. They do not have meals. They sell the burgers starting from about $6- $12. For the burger only, then they have 3 sized of fries small, medium,large prices are about $4-$8, and then their shakes about $6 and you can have whatever kind of toppings that you want in them for free. I had a bacon burger with everything on it and honestly I was disappointed and unhappy. Most burger joints when you get bacon on your burger gives you strips of bacon and if I'm paying $11 I want the strips. They give you chopped up/pieces of bacon in your burger. The meat for the burger is always cooked well done which means the burger was dry. Yes DRY, I'm pretty sure it was drier than a dessert.BTW they give out free peanuts, not sure why they just do.Being that it was premiere day wait time for the food was ridiculous, and confusing. I was number 46 and they were calling numbers out randomally. They called 23, then 38, then 44 and so on, it caused confusion for me. Anyways the salted caramel shake was amazing! I legit would come back for the shake alone. The French fries was not that great they were like the hand cut fries from Jack in the box except saltier and greasier. Now to my burger, being that by the time I got my food it was 12, I sat down with excitement. Once I opened the foil my burger looked a hot mess. It was soggy! I understand the toppings made it like that but I was just sooo disappointed. The buns were soggy and all the toppings were seeping out to the side I had a hard time trying to get a grip on my burger and take a bite. After positioning my hands a certain way I take my first bite and to me again disappointment! No flavor from the burger. I had everything on it but it tasted like it needed to be seasoned. I then try the pattie alone because if it's 100% beef has to be good. The patty alone again nothing, it tasted like just meat nothing special. I feel like I could go to foodland buy some ground beef put it together cook it and boom! A patty from five guys. Anyways I was super excited because finally hawaii is getting some mainland food joints, but maybe it's better that it stayed in the mainland. I mean the prices for a burger I can go to yummys or l&l and have a plate lunch that would actually be delicious and satisfying. For sure the shakes were awesome but the burgers and fries? No thanks I'll stick to my regular fast food joints like jack in the box and mcdonalds. read more

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Whatever you do don't order a shake which your food. They always forget to make the shakes until they are reminded to do so or your food is already coming out. read more

I don't like the taste of the burgers, and everything is so expensive! Burger + Fries + Drink = 10 + 5 + 4 + tax. $20 for a bad burger... :/

Waited over 40 minutes for cold fries and my burger wasn't right. COVID makes it tough but this place is just trash

Not too bad of a wait today. Parking was found within minutes. I waited about 15 minutes in line and another 15 minutes to get my food. The first time I've been to 5 Guys was at Eugene, OR and hubby really liked it so we braved it today. People need to chill and stop hating on everything that comes to Hawaii. Plus, their burgers here was actually pretty good. And if you've eaten at Teddys or Counter or Kua Aina, don't complain that the prices for a burger here is overpriced. Especially since it's not made out of frozen patties. The reason why some people didn't like their burgers is they probably didn't put the right toppings and sauces. All the toppings you want for free doesn't actually mean to put everything on it. Want a cheap burger? Go Mcdonalds. If you want a Gourmet Burger? Go make your own to your liking. No it's not In N Out because In N Out patties are skinnier. Customer service was great despite the endless line. The shakes was small but delicious and filling. And ya betcha I had some AYCE peanuts. Sorry for the mini rant in my review. Small kind irraz. Hey! Real people. Real reviews. I'm real and this is my real review ;) read more

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I'm a fan of Five Guys and this location didn't disappoint. It was a long wait, but while I was waiting I saw every employee going above and beyond their normal duties. One girl was really on top of cleaning, while another guy was really taking care of any mess the other customers left behind. I appreciated that. read more

I was very disappointed. They squished all the juices out of the burger w/ a flat tool and then flattened it more w/ a spatula. Do not do that!!! High priced for what you get read more

Yay! Finally! Stood in line on opening day, 1 hour 45 min but was soooo worth it! Love the juicy burgers and all toppings are free! It's about $3-4 more than the mainland. But that's way cheaper than airfare! Mahalo to the crew who were working hard and still managed to be happy, friendly and having fun! Awesome job guys! read more

WAY too pricey. No other restaurant on island that can be found on the mainland has a mark up this high. Talk about taking advantage of customers...... read more

The food is really good but its too expensive! I was expecting fries and a drink with my burger but noooo you have to pay it SEPARATELY! Burger 11, fries 7 plus a drink 3 but i guess i cant complain so much about it, it was tasty. read more

Prices definitely do not match the quality of the food, the burgers are easily comparable to any other normal fast food place such as McDonald's , jack in the box or Burger King. But if you really like a lot of toppings then this may be a good burger place for you. The only thing that I might buy there is the Cajun style fries only because that's not something too common in other fast food restaurants nearby. The service is pretty decent and lines are rarely ever long anymore but this place is just not for me. read more

Overpriced, soggy Burgers and fries.. Don't waste your time and $. In N out burger blows you away. Should of went to burgerking..first and last time. But I gotta say the workers were very nice. read more

Great lunch stop! Good burgers and totally customizeable. It has a cute cork board for kids to put up pictures they color while they wait. The staff came around asking how we were doing and if anyone needed anything. A different staff member came out and gave water cups too. The grill staff was fun and worked like a great team having fun loving their job. They were drumming to the music and such while cooking! Clean bathroom, which is nice. The only gripe I have is that the counter for ketchup was kinda sticky and slimy... read more

Well WTF I know it's Hawaii but god damn, 12$ for a single patty burger? Hahahahahahhahahahah this place will be shut down real soon there is no way it will stay open with those prices , this is ridiculous , such a fraud , 12$ for a burger? 8$ for fries? Lol seriously ? What dumb bitch would actually pay that? I waited inline for 20 min so for 28.53$ for a small meal is insane !!!!! Good luck read more

The burgers are very good! Been to one in LA and yes, probably one of the most consistent, good burgers that I've ever eaten. Definitely a top 5 burgers on my burger joint list. BUT..... Perhaps it's because it's their inaugural franchise launch in Hawaii but THOSE PRICES ARE RIDICULOUS. 2 adults, 2 kids and a toddler (2 adult burgers, 3 kid burgers, 2 shakes, 3 drinks, 2 fries) came out to ALMOST $90. I certainly hope that these prices get chopped down or they'll NEVER survive here and with 10 restaurants opening across the state and the second one in construction already? I get that the cost of Hawaii is high but Five Guys is, at it's very simplest form: a BURGER JOINT. A step above fast food......nowhere NEAR gourmet. They CANNOT be charging gourmet prices for a burger joint. Change that $$ sign above to $$$. It's gonna cost you A LOT to eat here. It's already DOUBLED from what they charge on the mainland. I can imagine paying $60 for this but $90? Even their drinks were double the price. Why?! The ONLY reason why I can see this again, is because they're capitalizing on their inaugural opening in the state. Because they opened a little while ago too, the place is PACKED and there's A LOT of peanut shells on the ground. But that's forgivable. We lucked out in getting tables. Would I eat here again? Absolutely. If the prices don't come down CONSIDERABLY, we'll maybe come back next year (maybe at another location). It'll be one of our family's "let's go to an expensive place to eat" meals. Food is the same as the mainland.....JUST EXPENSIVE. read more

Five guys is expensive, but good. A different flavor than Teddy's. Their fresh cut french fries are awesome and they always give extra bag fries. Parking is a plus (as in there is more parking than Teddy's in Wahiawa) but it's usually busy since Five Guys is located in the Mililani Town Center by the movie theater. The staff is always friendly and the establishment is clean. Shakes are delicious, but of course, for about the same price, you get a larger portion from Teddy's. Sometimes the wait can be long, but they do have online ordering, which had been a huge time saver. It's really eater's taste bud preference if you like or don't like this place, comparing to Teddy's. read more

The quality of the food is okay at best. Definitely not worth the prices at all! My suggestion is make your own or go to Teddys or Kua aina and support local businesses that aren't price gouging you. The only reason I'm giving 3 stars is because I like the idea of new businesses in Hawaii. I think this business needs to lower their prices for sure! $32 for 2 burgers, small fries and one shake is too much for fast food! Be better off eating at chilis where you can sit down and relax and not wait in a ridiculous line. read more

I was forewarned about the prices before I went here. OK so I live on a rock and I don't know if the prices are Hawaii prices only or across the board at all Five Guys stores. You know how you see those commercials on TV for national chains and it's one price on tv but translation to Hawaii add $5? So a burger here, the regular size one cost $10.39 with cheese. No wonder people are shocked at the prices, because this is supposed to be a fast food place right? And when we think fast food we think Burger King and McDonald's. OK so I do think the taste is a slice above those chains. And I really like the fact that you can choose a lot of different toppings for free. I ended up getting the sautéed onions and mushrooms, barbecue sauce, mayonnaise, lettuce and tomato. I could've had everything at no extra charge. That's a definite plus because other places might start off less but if you add on extra items the price keeps climbing. The french fries were OK. I liked the fact that the skin was still on and there was a big sign saying where the potatoes had come from! That was cool. But I like my french fries crisp and firm and these were limp. It was also interesting that there were bags and bags of peanuts for patrons to help themselves to as they were waiting. Free appetizers! Funny! My order was taken quickly and it took about 10 minutes to get my burger and fries. So at least they're making it to order which is always nice. Would I come back? Maybe if I was in the area but otherwise no....3.5 for overall taste, price ($11.50 for my little burger and little French fries) and ambience. ( I think Whattaburger is similar--and cheaper. I recall paying under $7 for a large burger, fries and drink. But hey maybe those were mainland prices and not Hawaii). read more

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Went today for the grand opening around 4:30pm. We got two drinks, three burgers and fries for three of us for $35. We waited an hour from the time we got in line to the time we got our food. Not bad for a grand opening on time. Staff was friendly and efficient and it was as yummy as on the mainland. Well done crew and owners! read more

Was in the area and decided that I wanted a burger for lunch. It was my first time. I got the regular bacon cheeseburger with all the toppings and fries. The burger wasn't anything amazing. I was expecting something fancier and tastier especially for the price. But it was like something we could make at home, tastewise; just a plain burger thrown in with bacon and ketchup and mayo, no signature sauce or anything. Also the fries were very very salty. I could not finish it because there was waaaaay too much salt. I've never had fries come out with that much salt before. Overall I give this place 2 stars. read more