I didn't want to do this because Taps is the closest liquor establishment to my house (Mililani Mauka) but the other night was too much. Now I'll be forced to drive out of Mililani to find a decent place to get a drink.
It seems like most of the negative reviews I've read relating to Taps has to do with customer service or lack thereof.
Well ... that is what I'll be primarily focusing on.
First off, let me say that I've been going to Taps since they first opened in Mauka. No ... I'm not an alcoholic. LoL I barely drink but at least once or twice a month, my GF and I will go to Taps to cruise and talk story. I thought it was awesome driving for less than 5 minutes to get to my neighborhood watering hole for some pupus and a craft beer but ... looks like those days are gone.
The other night, my GF and I get to Taps. We get carded at the door and told to seat ourselves. Fine, not a big deal. I prefer choosing my own table anyway. Once we sit down, I look around and see only one waiter in the entire place. Whatever ... times are hard. Who knows. Maybe he's a really efficient waiter.
Anyway, we scan the QR code and check out the menu for whatever reason (we always order pretty much the same thing every time). Once we decided on what kind of pupus we were getting and which craft beer we were gonna try, I try to make contact with the waiter.
Now keep in mind that by this point, we had already been sitting there for roughly 10 minutes. During that entire 10 minutes, the server hasn't so much as greeted us, asked us if we wanted water, or even told us "I'll be with you in a few minutes". I know for a fact that HE SAW US when we sat down so he KNEW that we were there.
(As a reference point, there were about (6) other groups seated throughout Taps. About (2) of them were cashing out.)
So ... this clown walks back and forth, back and forth literally 5 feet away from us without ever saying a word. At this point, I'm trying to make eye contact with him to throw the hint that we needed help and wanted to place our order but ... nothing.
This goes on for another 10 minutes. When I look around for the lady that carded us, she was sitting by the door playing with her phone. I'm guessing her only function was to card customers. She apparently wasn't going to be any help.
By this point, I stand up and walk over to the bar to get us a couple of beers. Well, that didn't work out too well either. I stood there for a few minutes while the bartender chit chatted with an old drunk guy that was cashing out. After a few minutes, it didn't seem like she was going to help me so I walk back to our table. As I'm sitting down, I noticed the "waiter" look at me then quickly look down at his phone. I ask my GF "Is it me or does it seem like this guy is purposely ignoring us?"
I even asked her if she thought that I was being impatient and/or unreasonable simply because she's normally way more patient than I am. She was actually pretty annoyed too at that point. We were tripping out.
To make a long story short, the waiter walks back and forth a few more times without so much as looking at us. We basically wasted another 10 minutes just sitting there waiting to be helped. I cannot even explain how pissed I was.
Each time I looked at this "waiter" (as he walked by), the more I wanted to throat punch him. Just in case he reads my review, it was you, the waiter wearing a baseball cap, glasses, with dreadlocks going down the back of your neck.
When we finally walked out, the lady who carded us didn't even notice. She was probably too engrossed in her IG or Facebook account to care. As I drove off, I thought about it and realized that over the years, all of the really nice waiters/waitresses/bartenders that I enjoyed interacting with were all gone. Every single time we go there, I don't recognize any of the wait staff. There is always a new waiter/waitress helping us.
I never really gave it much thought because like I said, I rarely go out and drink but after what I experienced the other night, it seems like the turnover at Taps must be pretty high.
Whatever the case, I'm done with Taps. DONE!! That dreadlocked server did it for me. I would rather drive the 20 minutes into town than to give my money/business to these clowns.
For what's it's worth, I've noticed that the rating for Taps on Yelp has been steadily declining over the years.
At least now I know why .. read more