Ordered online. Showed up 20 mins later. Not a single person inside. I go in, two dudes come out laughing like what can I get started. Ah the order ready 10 mins ago. They didn't even apologize. I could only imagine what they were doing. Anyhow, contacted corporate bc I had to wait 30 mins after my scheduled pickup time and not busy. No one responded or cared to be concerned. Your better off at water burger or in and out even when they have long lines. read more

Kyle- these negative reviews are why we can't have nice things. And they show a lack of some common sense among our community. I'm sure there are plenty of other fast food joints infiltrating our town you're more comfortable at. One where signs are more obvious, or HAMBURGER joints that cater to the vegetarians. This place is great, has every single thing been perfect every single time? No, but it's consistent and it's a food chain after all. We all should spend more time promoting the small businesses anyway. read more

Excellent food! Cajun fries are awesome! I'm so glad they opened here in Kyle. Definitely the place you want to eat on your cheat days! And all the toppings are FREE! ! Spent $26 for two people but worth it! read more

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This place just opened. I am thankful we have someplace other than Mexican, Chicken or Chinese. My 8 year old wanted a burger. This place does not have a kids menu at all. I got him the smallest burger they had, fries and a drink and it was over $13, which is way too much for a hamburger place. It took 25 minutes to get our order. They had a ton of people working there and the service was still slower than Christmas. I understand that this place just opened up. The service could have been much quicker. The fries were over seasoned with salt. They were hot and fresh, but too salty. My son could not finish his burger. I did try it and it was over cooked, the meat had too much filler and it was bland. I expected the quality to be much higher, especially since there were all these signs on the wall that say that they had the best burger. I am glad there is a new place in Kyle; but, I will not be back. read more

It is just about the best burger you can get in the area and while it is pricier than something like McDonald's and Wendy's - it is a far cry tastier. The fries are amazing and they are very generous in their portions. read more

WAY OVERPRICED $90 for 6 burgers,6 drinks 2large fries. Nothing what I expected. Very average cafeteria style hamburger right down to the cheap American cheese they melt on the lunchroom quality patty. Half way through meal the staff went in back and we didn't see them again. Spicy fries were heavily coated in spice almost inedible. Got sick afterwards. Won't be back. read more

Good Burgers! Something I didn't expect, was the double beef on the top four menu items. I like that. Fresh ingredients...didn't get to try the seasoned Cajun fries but will next time. Good place...will go again...if craving a good burger. A drive thru would help time wise , but maybe the quality would suffer a bit. read more

This Five Guys misses the mark. I've eaten in many Five Guys over the years and find the food to always be consistent and good....and it better be because it's without a doubt the all time highest price hamburger joint. My problem with the Kyle location is the overall cleanliness of the restaurant and more importantly the slow service after you place your order. I'm not eating in a fine French restaurant so I would think a hot dog and french fries can be prepared and ready for pickup in under 15 minutes. There were only 2 other tables occupied for my lunch time visit so no excuses I can think of. For the high cost of Five Guys this location has to get the food out faster! read more

Will never come again. New to the area so I thought I'd give it a try. Bad mistake. Way over priced and nothing exceptional about the food. Fries were half cooked and greasy and the employees weren't very friendly read more

Great tasting good every time. Just hate standing in the line to only pick up a receipt when i pay on line and order ahead and it's not ready. I would still go back read more

FIve Guys is outrageously over price with everything on the menu is worth more than everything in my closest and ill have you know I shop for designer like lil pump once said "you a dork Mc Loven". Dont get me wrong the burgers are nice but not worth my whole paycheck and I work at DELL. Every burger there is so plain and boring the only creativeness is there bacon milkshakes which although is creative, might be one of the worst things I ever tasted so bad that I felt bad for the pig that died for that shake.The fries come out so cold that if you where to drop them it would sound like ice hitting the ground and I don't know bout you guy but these should be warm like a baby in you hands. you feel? also this location is the worst next to a MODS pizza (aka basic white chick pizza) that is always crowed. I have no where to park my lambo. read more

Do not visit. Extremely unprofessional staff - careless, rude, slow. They begin closing a couple hours before closing time (literally) so don't expect fries or decent food at this time. We were told they were out of fries but we said it was our first time to visit and really wanted to try the fries, they reluctantly made us some fries... Seriously? When a restaurant has "burger and fries" in their name, the employees shouldn't be too lazy to make fries. OMG! $11 for an average burger, fries, and drink. The food is overrated and overpriced. The staff is sorry. read more

Everything was fresh and delicious, as always (though I've never been to a 5 guys I didn't like). However two things happened during my visit to make me want to review this restaurant. While I was ordering, my 3 year old began throwing a tantrum and had to be taken outside to walk around. Hoping to distract him, I asked for a small cup of ice cream (they sell shakes only). Before I could find out how to pay for it, the manager spoke up and told the cashier to GIVE me a full cup of ice cream. Free! How nice! When I was ready to go, I was going to throw the remaining ice cream away (long drive home), but the cashier urged me to save it for later and rushed around trying to find me the perfect lid to keep it from spilling in my car. The manager, a woman with short, blonde hair, and the cashier, a brunette with a pony tail and freckles, went above and beyond for my family. Thanks! read more

I was there for lunch yesterday, so hungry I felt like I could have eaten anything, at least until my food was in front of me! I ordered the Vegetarian sandwich, which was bell peppers, grilled onions, lettuce, tomato, and cheese. The bell peppers were raw, the onions were cold, and the American cheese slice was barely melted on the corner and still cold in the middle. The whole assembly looked like it touched the grill for a second before it was scooped up and served on stale bread. I'm not one to complain about my food. I'll eat almost anything that's in front of me, especially when I'm that hungry, but this was absolutely horrible. I was going to be late for work if I had stayed at that time, so I had to leave and come back to talk to the manager after work. When I did, I met the most wretched person ever. She reprimanded me for not addressing the issue during my lunch break, and told me "I'm not surprised you didn't like the Vegetarian sandwich, you should have ordered something with flavor"! Now, that is a direct quote! I'm not sure in what world grilled onions and bell peppers are considered bland. Maybe I should have consumed an undercooked hamburger instead? She was indignant about my report, and said that it was impossible for my food to be undercooked, she made it herself. So, perhaps she is fallible and doesn't achieve perfection 100% of the time. Or, perhaps there is some training this store manager is lacking. Either way, my complaint over undercooked food was not a personal attack, to take it as such is unprofessional. If you're the GM, please contact me. I've been in customer service my entire adult life. If one of my employees acted like this, they'd be fired. I've never written a bad review before now. I'm going to contact your corporate office as well. read more

In general, five guys is great. This location is TRASH. Last time I was hung up on while ordering and then arrived and watched the guy hand a bag of food to a lady without calling an order number or name. 20 mins past and I figure my food should have been done. Turns out he had given that lady my food. When the manager finally brought me my food she said "we can't do anything if someone takes your food"!! No apologies. Nothing. Even when I watched him hand it off. Any other restaurant calls your name or order number and waits to greet you and hand you your food. I do not mind paying $14 for one burger. But the customer service should be top notch for those prices. Everyone at this location is extremely rude and every time I call an order in they hang up before even telling me how long it's going to be or confirming my order. I will drive to San Marcos for Five guys. That's how much I HATE this location. Plus the burgers are soggy sacks of crap. Maybe it's just the bad taste the employees leave in your mouth. read more

My family and I went into Five Guys the other night to eat. No where in the place is it posted they cook with peanut oil. I just happen to see the large containers of oil sitting in the boxes... I asked before we started to order if everything was cooked in peanut oil and the girl at the counter stated yes. We left and did not oder due to my peanut allergy... Its to bad that they didn't post a sign after we stood in line for 10 minutes to find out we can't eat there... read more

Umm!! Way over priced ! 2 burgers and 1 fry and 2 larges 32 Dollar's ??? Seriously?? I read the sign and it said always well done well my burger was hella pink ! I took one bite and ran to restroom so much grease ! I can handle grease but I wow !! But Fries were amazing ! They did fix my burger but didn't eat it !! Staff was pretty nice read more

Five Guys - Burgers Near Me - Kyle, Texas

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I love this location. The employees are very friendly. The food is always amazing. I seriously have no complaints at all. Maybe a few more scoops of those delicious fries, but I'm just being greedy because they are so amazing! read more

Ordered a cheese burger with Lettuce, Tomato, Onion, Mustard, Ketchup, Mayo. Got Lettuce, Tomato, GRILLED onion, PICKLES (hate pickles), Ketchup, Mayo (love mustard). I also got the core of the lettuce instead of leaves and because of this big hump in the middle the tomatoes all slid to one side. Being to picky? Probably, but I could have got the same exact burger made the way I wanted and exactly the same fries for exactly HALF the price at IN-N-OUT. If 5 Guys wants to charge gourmet prices they need to take the time to make gourmet burgers the way we ask for them. Won't be back! IN-N-OUT for lunch tomorrow. read more

Love the food at 5 guys, but customer service here has me going anywhere else; 90% of staff more concerned with cell phones vs actually doing the job. No bueno read more

Five guys is one of my favorites and have been to multiple locations. I will say this one is the worst of the three. The burger patty was good but the bun had been toasted ahead of time and was ice cold. It ruined the experience because the bun is already not great. Please look at a better bun it will make the burger unbelievable. The current bun is cheap. read more

Horrible, flavorless burger, bacon no flavor, counted 20 people working and my French fries still under cooked. Bacon burger, small fries, small drink 13.50 with tax, never again read more

I love 5 Guys everywhere and every time I have been. Very consistent. My preference for the beef patty is rather thin, no pink in the center, but not overcooked--and, dare I say it, with plenty of fat in the meat to make it juicy. 5 guys has all that and good veggies for the burger. I also like the fact that they have a smaller cheeseburger with bacon. We don't order fries because we hate to waste food and the portion is monstrous. Guess we could try telling them to not overflow the container on the fries. Wish they had onion rings. Recently, also this location has added shakes to the menu. They are very good. I just don't like burgers with that really thick meat patty ("golf-ball burger") that I can't get my mouth around. Suggest that the guy who downrated, or berated, 5 guys because their food makes him have to go to the bathroom read up on the internet about the gastrocolic reflex. It is normal! Food with a good amount of fat, such as steak, will do that. read more

After a bad experience and a response to a survey, I was contacted by General Manager Debbie Newell. She encouraged me to return to their restaurant and give her a chance to make amends for my previous experience. I must admit she went above and beyond to satisfy a long time customer. Thanks, Debbie! read more

They have fantastic big,thick hambugers and homemade fries.they also have great fast service,kind of hard to hear sometimes,but fast.

We went on a Sunday for lunch. One cashier for a packed house and one person having trouble keeping up with dirty tables. Hamburgers and hot dog was good tasting but a bit greasy. The fries is why there is 3 stars. Way way too much seasoning and they were soggy. My lips are burning as I type. Overall it was good. read more

Great fresh burgers. Worth the extra few bucks. I ordered 3 regular cheese burgers, 2 smaller cheese burgers and 2 large fries. The fries are awesome! I love me some real potatoes! The burgers were delicious and all the extra toppings complimented the whole thing quite nicely. Fresh, I tell you! It's almost like eating a healthy cheese burger. If there ever was such a thing? read more

Great Customer Service! It was my first visit and they were great to explain the menu to me. The Cajun Fries are SOOOO good! Great job guys!

Very good ..very expensive. .very long lines...My family went there (4) almost 60.00....Good but pricy. ..BUT..very very good...I don't think we are going back unless I hit the lottery. read more

The staff was welcoming and cheerful and happy to explain the concept. The tab for a burger, fries and a drink was a little high, but I figured it would be worth it for an upscale, well-prepared burger. I liked the idea that the toppings were grilled to add to the burger. Too bad they don't really do that. The toppings, including the "grilled onions," were raw and had no opportunity to develop any flavor. I did see them on the grill. What happened? The burger was tasteless and overcooked. The french fries were still partially raw. I noted for reference that there were no options for smaller portions, snacks or meals for children, so no option but a lot of food and a big bill, which isn't always what is needed. Not the best use of dining dollars. So, because the price skews fairly high for the area, the food needs to be great and well prepared. To pull this off, management is going to have to provide better training at the grill and get on top of quality control. read more

We had lunch there today. The small cheese burgers weren't small, instead of two beef patties it comes with one. The meat was fresh and very tasty. The fries were great. I love this place. I can't wait to try their hand spun shakes. read more

I can't believe after coming almost every Friday to pickup my call in my order they thoroughly screwed my order . So frustrated too hot to go back and burn gas for your mistake bc the ticket for my order was right but apparently no one can read!:(. read more

Ordered a little cheeseburger add jalapeños and a regular sweet potato fry for pick up. What I got was a little cheese burger with cheese and jalapeños only, no veggies or condiments and regular potato fries. For $11 without a drink, I'd expect a little more attention to detail. The food itself was nothing special after coming home and adding my own vegetables. I won't be going back. read more

I've tried 3 times to like it, even ordered grilled onions, mushrooms and bbq sauce to kick it up, didn't do it. This is the most tasteless hamburger I've ever had, the buns don't even taste like bread. I asked for salt and pepper....they don't have any. Last time for me! read more

Well my first time at 5 guys & FRIES. It was 9pm Sunday August 9th, as soon as we walked in employees walked into the back away from us. A few minutes later a guy named Marcus walks out at a very slow pace, I mean snails pace. Another guy, looked like the cook, comes out to say they are out of fries. So I order my burger with no Fries. I heard really good things about the fries and really wanted to try them. My friend then didn't order 2 fries, then my other friend orders his food next and sees fries and says "aren't those fries right there" and he's like "yea". After making sure nothing was wrong with them, he had them make him some fries. After talking to another employee about the fry situation, he tells him "..I don't want to have to clean nothing" Long and short, the employees have no respect for there customers and management really needs to do something about this. I will never go back there because of my experience . I hope this review helps. Oh and the fries weren't that good, burgers were read more

Seriously who runs this place, does anyone at five guys corporate ever go out and do a little undercover shopping at their own restaurants to see what their employees are up to? i walk into this place its deserted, no customers or employees in sight, eventually one big dude slowly slumbers out from the back, with an "I hate customers" look written all over his face. my first time at five guys and he offers no help at all with the menu, i order three burgers and gets irate when i order the third, and whispers "are you kidding me" under his breath. My son heard it as well, another customer walks in behind me and places an order, another employee stumbles out the back door to cook, mr happy cashier and the cook start up an inappropriate conversation about what they did last night bad language and all, you can hear every word from every corner of the place. the meals were ok but overpriced, fries were excellent, my wife goes back the next day for fries and gets the same terrible customer service, so no it wasnt just a bad day. fuddruckers has better burgers for less and better customer service read more

Tasty, but c'mon - $13:50 for the minimum: burger, fries, small drink. And RAW sliced jalapenos?? I understand meat prices are high, but this place (and the other trendy burger shops) are charging way too much and seem to appeal to people who think paying more translates to a better burger. No longer a cheap and quick on-the-go meal, but a "burger experience" (please). I miss the good old days when burger joints were walk-up, order at the window, and eat at a picnic table. What you paid went for the food and not the high overhead of an upscale facility. This experience has convinced me to stick with home-cooked burgers from now on (the best anyway). read more

If I order a hamburger, why do they make a double? Too much of one ingredient (2x meat) makes for a disproportionate, tasteless package. Why are the fries limp when I ordered them crispy? read more

Good sized burgers and they give you a ton of fries. I highly recommend the spicy fries!

The burger was dry and tasteless, the fries were undercooked (still raw in parts) and over salted. There was so much salt on the fries it looked like it was snowing on them. The environment was hectic and loud due to all the yelling from behind the counter. I ate half of my burger and 4 of the fries before I threw it away and left. I was charged $13.18 for a burger, small fries, small drink and was unable to eat my food. In hindsight I should have asked for a refund. They are overpriced and food is poor. I give them zero stars. read more