This company is HORRIBLE!! I would NEVER recommend doing business here. I ordered 4 new wheels and tires, paid for speedy delivery (3-4 days) received my product 14 days later. Every single wheel was damaged as if it had curb damage or had been pinged with a hammer. I contacted the company and arranged a return. 14 days later, I am still being told I have to wait for my refund for the damage claim to be completed. 14 business days that they have had their product! I paid in advance, I returned the damaged products, and am still being told that I cannot have my money back. DO NOT DO BUSINESS HERE!! read more

I ordered my rims on 1/21/2020 from Fitment Industries and I received them on 1/22/2020. Super fast shipping and amazing customer service. Their quick response to my emails has made this whole process super easy and has they have earned a customer for life. read more

Fitment Industries - Konig Oversteer 18x9 from Fitment Industries - Tires Near Me - Appleton, Wisconsin

Terrible experience. Ordered staggered Te37v mark 2's via phone through a guy named Peter. He seemed nice and professional. He informed me he placed the order after I paid the invoice of $4000+. He advised me the order would take 10 months. 10 months later I reached out and was told via email that the vendor informed them it'll will arrive in 5 months. I patiently waited and followed up again 2 months later and was told it will arrive in nov (see attached photo). Then I followed up the month I was suppose to receive order and didn't get a reply for some time. Eventually some lady responded via emails saying that there was an error and the order never got placed wtf. After 16 months of waiting I get told the order was never placed. I wasted so much time and money because of these Incompetent thieves! Then they say we can place the order now and it should take another 8 months. Are you kidding me!? You had 16 months to check on my order and you didn't. I asked you 10 months after the order of the status and you confirmed all was good and scheduled to arrive in 5 months. Then how TF did my order not get placed!? Wouldn't you see at the 10 month mark if the order was not placed? I call BS. Asked for my money back and paid interest on a loan and got nothing for it. they basically got a free interest free loan for 17 months of $4000. I will never do business with them again. Support your local businesses. Don't fall for their YouTube videos. Thieves!!!! read more

Fitment Industries - Email telling me there was an error (when I called they said order wasn't placed) - Tires Near Me - Appleton, Wisconsin

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Cannot recommend this to anyone. All sorts of issues, wheel offsets comes incorrect, charges you to ship back and restocking fee.... everything backordered... how about maybe dont take people's orders if you cant provide the wheels...!!! read more

Ordered a package deal for wheels & tires when I received it one of the rims was cracked & I was told by 3 different tire shops that those tires don't fit their rims I tried customer service & they were no help now they won't give me back my money or even at least give me a replacement for the rim that was cracked please for the love of god DO NOT ORDER FROM HERE !!!! You will regret it read more

Fitment Industries - The crack in the rim - Tires Near Me - Appleton, Wisconsin

I ordered rims in July, was notified that 2 rims are backordered... I wanted just cancel, they want to charge me 20% restocking fee for rims they never sent me... So we went back n forth, decided to just get rims for another car with the "credit", they said it was good to go and later in the week, told me its backordered... so I wanted to cancel, again, wants to charge me 20% restocking fee... Crooks! stay away, go to a local dealer... read more

Fitment Industries - This how they will treat you... beware, rims dont fit, you will have to ship at your own cost + 30% .. thats if they take the rim back - Tires Near Me - Appleton, Wisconsin

I ordered a wheel and tire package but realized they weren't what I wanted so I tried to cancel a few hours after placing the order, days went on and I tried to confirm the cancelation after speaking with someone and he said it wasnt too late to cancel. days later I get an email saying they shipped so my order was never cancelled now I have to pay to return something I've been wanting to cancel since day one all because they wouldnt get back to me. never again read more

Look, this was my first time ever dealing with Fitment Industries and I have to say their service was top notch A1 .....the website isnt the best when it comes to finding certain drag wheels and setups for Hellcats so I decided to call. I spoke with Anthony on Saturday and we got a quote for the wheels I wanted. He said he'd update the shipping quote w/ link on Monday when the shipping department opened up. I woke up Monday and it was updated. So I called him back to try and on some drag radials. He got me situated and good to go in about 10mins tops. Will I be doing business with them again? HELL YEA! Some of the best customer service I've ever dealt with. read more

Don't buy from this company I just purchased a set of wheels and tires one of the wheels came defective also they sent me the wrong tires they won't take responsibility for it and replace them spoke with David one of the managers with ZERO customer skills bottom line they don't want to replace them horrible place spend your morning somewhere else read more

Needs to change the name of the company to it might fitment industries. BY FAR the worst company to do business with. It cost me over $600.00 to order and return wheels and tires that didn't fit. I went to their website and looked up and ordered wheels and tires for a 2011 Camaro SS . And in two places on their fitment guide I had to specify that I had a 2011 Camaro SS with the big Brembo brakes. And of course they said that they would fit. Well guess what... they didn't, Ok no big deal the wheels or tires never hit the ground so I will just return them and get the proper wheels that would fit without using spacers. WRONG...they want to charge me 20% restock and reship fee of $629.00. SO now I have no wheels or tires and I'm out $629.00. I tried to dispute the fee's with them and I was told in so many words that it's not their fault that their guide was wrong and I should have verified on my own that the wheels would fit. Well how the F**K am I supposed to do that without the wheel? I tried to explain this to their return dept. here is our e-mail chain. Understood and as you agreed to that policy in our terms and conditions that fitment was the responsibility of you as the customer when placing this order. Can you confirm where it was stated that our guide said these would fit without any issues, as our website does not confirm fitment but provides a guide for what should fit based on what others have run If you have any questions or concerns let us know? Thanks, On Mon, May 17, 2021 at 5:03 PM CDT, David Martin ecocraft@outlook.com wrote: No I didn't expect any fitment issues because in YOUR fitment guide I had to specify that I had the "big brake Brimbo brakes" in two different places also had to verify that year , make and model of car. And again YOUR GUIDE said they would fit. Get Outlook for Android On Mon, May 17, 2021 at 4:57 PM CDT, Fitment Industries wheels@fitmentindustries.com wrote: Hello, Per our facts and policies page " Fitment is the responsibility of the Customer, don't know? PLEASE ask." I do not see any prior contact regarding a fitment concern when ordering the wheels, as mentioned previously there would be fees to apply for this return. if you have any questions or concerns let us know. Thanks, On Mon, May 17, 2021 at 4:48 PM CDT, David Martin I should not have to pay a restocking or reshipping fee because they were ordered from your guide said they were fit they did not. So there ya go in a nutshell I lost over $600 trying to do business whit fitment industries. read more

ohhh I see I'm not the only person these punk kids screwed over...not only did they send me tires for a suv they only sent me 3 of the four center caps! After weeks and weeks of the hassle of returning the tires and getting my refund I'm still having to "BUY" one even though I already paid for 4! And why should they care...they got my $3500 and done...nice! Next read more

I cannot even comment on the quality of the product, as my wheels and tires are now 21 days late, with no firm delivery date yet given. As others have stated in similar reviews, their website and staff are misleading people to believe that they actually have wheels in stock, when in fact they are drop shipping from the mfg. My original delivery date was May 9th, and the salesman told me that they would likely arrive sooner. It is now May 31st and after spending more that a week sitting on the shippers dock in IL, they are somewhere between IL and my house. I also paid an expediting fee of $100 to speed this order up. I have asked for that to be returned, but have received no response. after this experience, along with a similar one from Tire Rack, I will never buy tires or wheels online again. I will be going to local stores only. **Update 6/6/22 - I have yet to be contacted by Fitments "management team" or the shipper. Tracking shows that my tires have been at the local terminal since 6/2, and I have yet to be contacted to setup a delivery. read more

Worst customer service out there!!!! Our 17 year old son purchased tires and rims with accessories only to revive 3 tires!!!!! Still waiting 3 weeks later and they can't seem to give us a ligit tracking number wven thought they "SAID" the tire and rim were returned and they shipped it back out to him 3 weeks ago but no proof of shipment can be given. It is sad when a 17 worked hard for the 1048.00 to go get tires and rims only to be disappointed to see the 3 tires and rims sitting in the garage rotting!!!!!! Horrible customer service everyone says the same thing but produces NO results!!!' Needless to say we are disputing the charge and are over them!!!! read more

Fitment Industries - Sad only to receive 3 rims and tires to just sit in a garage collecting dust!!!! - Tires Near Me - Appleton, Wisconsin

Ordered 4 wheels and tires, 2 showed up, other 2 are "lost". Now I'm stuck with 2 wheels I can't use and no reply about a refund from the shipping company or FI... read more

Ordered Gram Lights 57DR over the phone with Izack on April 25th. I said I needed an in stock set, and he confirmed they were in stock. I asked why the website was showing backorder, he puts me on hold and returns to say he double checked and they were in stock, and I would get them Thursday or Friday. So I place the order then and there and my card is charged. Fast forward to Friday, I ask support why tracking hasn't updated and support tells me that they're actually a 3 month lead time. Wait what?! Izack said on the phone he confirmed they were in stock! Okay fine, small inventory issue; I was given the option for a refund or swap with another model. I chose refund, and now they're pushing me around saying they can't refund me yet. Strongly considering charge back at this time. Izack is not answering my calls. Search up this company in any Subaru or BMW forums/subreddit and you'll see people with the same experience as me. Promised in stock wheels where they'll charge you and put you on backorder. Buyer beware. read more

By far the WORSTTTTT company to ever do business with. PAID 4K over 2 months ago and promised it would take 2 weeks. Here it has been two months later and we keep getting the run around and told lie after lie after lie. Do NOT do business with these people they are shady and the people answering the phones have no CLUE what's going on but feed you some stories on why its taking forever and every story is completely different from what the last person said. I highly recommend take your business somewhere else where the companies employees will have the same stories and not tell you a different one each time you call. read more

Writing an update to my previous review. Joey was kind enough to reach out to me and helped assist me with my order. Shortly after he reached out, my wheels shipped, and were here in a reasonable amount of time. Unfortunately when unboxing the wheels, they sent the wrong Hub Centric Rings. Joey without hesitation sent me the correct pair free of charge, and I was able to get the wheels on the car. They look STUNNING, and the Fitment is incredible. Even though I had some troubles, I'll most definitely use them for future wheel/suspension related work. read more

Fitment Industries - Tires Near Me - Appleton, Wisconsin

Got a tire and rim package 10/21. January- 1 tire split, February another tire split. It is like they are cracking splitting almost like dry rot. Because I did not save the tire , which who would I had them replaced at Discount tire, they would not file a warranty or give me a refund. I did have pictures. The tires did not last 4 months and they do not stand behind their product and kept giving me the run around about discount in the future...um no I just put out $900 to get tires that wont crack and split and leave me stranded. STAY AWAY read more

Fitment Industries - Tires Near Me - Appleton, Wisconsin

I ordered wheels for my SL400 Mercedes. 19x 8.5 for front and 19x9.5 rear. Live in Houston, hit a pothole so here we are. They shipped 18s. I immediately called and the woman on the phone was rude and hung up on me. I have called back and still have had no response. I will be calling and disputing charges with my credit card company. Terrible customer service. When you have to leave a message and no one wants to take responsibility for mistakes that are made. Buyer beware read more

I recently ordered a Wheel and Tire package and it has been a horrible experience. First the Tires were mounted backwards with the outside stamp on the inside. Then they were missing the lugnuts, center caps and center rings. Their customer service is awful and takes forever to get through. Once they shipped the lug nuts I had the wheels installed and though they looked great the tires were very loud so much so I will have to buy a new set and they would not warranty them. To top it all off it appears that the TPMS sensors were not properly programmed so they don't connect to the car. I would not recommend buying anything from them. read more

Derrick S helped me place a phone order today for a set of new wheels for my WRX. All I can say is that this guy was amazing. Super quick call, double checked fitment before placing the order, and reminded me to add the needed lug nuts to the order so I didn't have any issues on install day. The phone tree was the longest part of the order and even that wasn't bad at all. 5/5 read more

So this is edited, because Jake from Fitment called and apologized for some confusion over a cancelation I requested after placing an order over the Xmas holiday - needless to say he's restored my faith in this company and its values. He not only made it right, but offered to help personally when I'm ready to order again. And I will. So thank you, Jake, for acknowledging my concern and confusion, and making it right! read more

Thank you Izack Alvarado for the help and the quick response time. You made it's super simple for me to order my rim!! Will come back a 3 time read more

Fitment's site identified the incorrect replacement size for my OEM struts. Three weeks and six emails later I not only don't have the correct struts, but I can't even get someone on their support team to even understand what the problem is with what was sent to me. Poor information on their website. Terrible customer service. No accountability. read more

recieved my first set of 4 wheels with 2 of them damaged with what looked like damages from before packing and delivering. All the weights were not placed correctly and had to be moved which in the end caused me to get the rebalanced myself which defeated the whole process of ordering them as a set. over finally got replacements after almost a month of receiving my first set. read more

Quick to sell products & communicate throughout , after receiving product, they don't fit my car and after countless calls and reaching out , not one call back or text , just an ai telling me to leave a voicemail, but when they wanted the money for the product they would text and email me right through, poor company and honestly i am over them and would never recommend anyone to this place , built on deception's thats what they are , them and there so callled specialists. The rim didnt even fit after all that talk and now i am stuck with it because they already got money and do the care read more

Ordered a tire/wheel package that arrived with damage to the hub area - exactly as others had shown. Wheels and tires had to go through two additional wheel balances and I still couldn't get the shake out. Separate shop confirmed one tire was out of round, two other tires needed to be remounted and rebalanced. because I was out of the 60 day period, my only option to fix this through Fitment was to dismount the tires and send them back to the manufacturer which would have cost me $$$ in shipping. I then asked about a discount on new tires, but they stated the tires came directly from the manufacturer and they couldn't guarantee that these were A1 quality new tires! If a Tire/Wheel company doesn't know if it's selling first or second quality tires, I would recommend purchasing from a local tire/wheel shop. Here's what Fitment did right: - Super helpful and knowledgeable customer service on front end - Good prices - Refunded me the cost of a wheel for the damage to my order - Offered discount for a replacement set of tires - Good YouTube/social videos Here's what Fitment did wrong: - Sent me damaged wheels that had paint chipping around hubs - not new - Provided tires that required re-balancing twice - Return process that costs you $$$ compared to locally purchased tires - Warranty/return team that only communicates via email once a day, so it may be several days before your problem gets addressed - Warranty team is not knowledgeable about what quality (first or second) of tire they are selling through the manufacturer. Wouldn't go through the trouble of confirming for me. Tires then went on backorder during the email only communication process Here's what Fitment needs: - Figure out what quality of product you're selling - you should know if it's A1 quality. Not going to tie this back to my tire balancing issue, but it is concerning - Better quality control where they mount/balance wheels - looks like several of us received damaged/chipped wheels - Ability to troubleshoot ability with local tire places - Ability to handle warranty at regional or local shops - Warranty customer service agents that can take phone calls not just emails read more

If we could give no stars, we would. Horrible customer service. Waiting months for a refund from a defective tire. Blaming the manufacturer. Told us since the manufacturer isn't cooperating, we would just need to wait for our refund. It's been 4+ months, 40+ emails and refund taking far too long. We will never order from them again. read more

Big thank you to Aaron Benson for helping me choose the perfect pair of wheels for my vehicle. I was clueless on the wheel and tire measurements and Aaron walked me through everything step by step, making sure I understood the information. Since I have air suspension, and didn't want to change out my factory tires, I thought the process of finding the perfect wheel with a gloss white finish was going to be nearly impossible. Within 15 minutes I was able to identify the product I wanted, asked him if it would fit with no rubbing along the fenders or cause any complications with my suspension, and we were done! Will definitely shop with Fitment Industries for future projects to come. read more

So I paid over $1400 for a tire wheels package. Half a year goes by so I request a cancellation because I don't want to wait a whole year for my build. They stole money from me when i cancelled. Money that they did ZERO to earn. They should of told me my choice was not in stock before i paid. Not everyone has money to F off so you guys are a disgrace to the car world and customer service. I hope some serious bad shit happens to your scam of a business. Curious how much you scumbags make on F'ing ppl out of cash! Side note : they offered me a much higher priced package I couldn't afford before they stole my money! Losers I take huge pride exposing rip-offs like your establishment. Discount tire took care of me 100% better than you lot. Even gave me a discount to try to absorb my stolen money. I say stolen because they needed my money to restock wheels that weren't even in stock DUH !!! read more

So I want to start off the review by acknowledging I did initially make a mistake. I ordered a wheel and tire package on Thursday, December 22nd, and accidentally added the wrong sized tire. Within 30 seconds of placing the order, i realized i made a mistake and filled out a request to change my order to the correct sized tire. I then realized that their customer service team was on break for the holidays. The next morning (12 hours later) i immediately called fitment industries sales team and explained the situation, and the representative was happy to help. I paid over the phone for the correct sized tires and was told he reached out to the shop to let them know to switch the tires. Fast forward a week, the wheels are on my doorstep with the incorrect tires. I contact customer service immediately and they let me know they made a mistake on their end. Their solution was to have me sign a promissory note and to send me the correct tires, and I was to go to a local shop to have the tires switched, and to send the incorrect tires back. However, it has now been a week and no shop can removed the tires because of how stretched they are. I am not even sure how fitment industries was able to stretch these tires this much. I am scrambling to find a shop that can help me. All in all, i am well aware i made a mistake initially, but feel that i took more than enough appropriate measures to correct the situation. I don't think they should be having their shop run or take orders with their customer service team on holiday for over 5 days, and i believe their website should be organized better to not initially recommend stretched tire fitment. I appreciate the customer service reps trying to help, but this whole situation has been a nightmare to say the least, and I am sad to say I am incredibly disappointed with the whole process. Update: I finally found a shop that would swap the tires on the rims for me after visiting 4 places. They called me to let me know that two of the rims had significant scratches inside the barrel of the rims. Definitely disappointed overall with the situation, so unfortunately i cannot recommend Fitment Industries under any circumstance. read more

I honestly didn't expect my orders to arrive as soon as they did. My coilovers came in less than two weeks and the FI team has been in contact with me throughout the entire process! read more

I'm very disappointed with my experience with Fitment Industries. I ordered a full set of new wheels and tires through them and I was initially impressed with the catalog of wheels, even though it seemed like everything was out of stock no matter what I looked at. I finally managed to find a set and ordered them. I waited over FIVE WEEKS to receive my order and when I got it half of the order was missing! I wasn't sent center caps for the wheels nor did I receive the wheel cleaning kit I added on! And the absolute worst part is I was sent wheels drilled with the INCORRECT BOLT PATTERN..... Then there was the hassle of actually going through customer service and going through the gauntlet just to get them shipped back. Took a week just to get sent a shipping label... I ended up getting fleeced out of $800 because due to their return policy. I was hit with paying for shipping, a 20% restock fee, and the ceramic coating on the wheels was nonrefundable. Do yourself a favor and buy your wheels from another site or straight from the manufacturer instead of dealing with Fitment Industries. read more

Buyer beware! Charged me for ceramic coating and did not do it. Fought about the service after I spent over $4000. Basically calling me a liar. Customer service is bad. read more

All i can say is the customer service was great, Inventory Managment help me get the right fitment to my door just in time before even Halloween. What they claim is actually what they deliver. A++ service to fitmant Industries for helping getting my rims areiving to my door. Much love from the 808 Hi states cheehoo read more

Spend $4000 with this company and they can't even get your order right. Got wheels and they forgot the bolts. Unless you wanna babysit ur order cause of incompetent employees better find a different company. Managers gonna comment here and not do shit either read more

Overall, they have good customer service, Just make sure you do your research and don't rely on them to know if your tires gonna fit. Also if you do screw up and have to return below is what you have to pay lol. Not even worth it to return. Please note that you will be responsible for original shipping fees, re shipping fees, and a possible 20-30% restocking fee on the items returned. read more

These guys are all over the place. I placed an order on Christmas Day on wheels that they claimed to have in stock. Decided to check on Monday to see where the order was and it says BACKORDERED. They did not send me an email until much later in the day AFTER I sent them an email first asking them what's up? I asked about 2 other wheels since they said they can change my order if they have them in stock. Guess what? They didn't have any of the wheels in stock yet their website showed a ship date of mid Jan. I told them to cancel my order. Fast forward to today, I get an email stating they found a set of wheels that I originally ordered. I am already frustrated with their lack of knowing their distributor's inventory and told them to cancel it 4 more times to 3 different reps because it seems like they are so unorganized you have 3+ people reaching out to you. The person who claims they are cancelling the order keeps saying "manufacturer" when infact they mean to say distributor. Do not buy wheels from these guys without making 10000% sure that it's actually in stock! Unfortunately, if they do not refund me in the next few days, 100%, I will have to get legal involved because a business who operates this way should not be in business. read more

i ordered a set of lowering springs that was described as lowering vehicle no lower then 1 inch in the rear and 1 inch in the front, had them installed and the back lowered almost 2 inches. I emailed fitment industries and without no hesitation they stated that no refund or returns do to the fact that i had them installed. HOW WOULD A PERSON KNOW THAT THE SPRINGS WERE INCORRECT IF NOT INSTALLED? So basically its like they told me to kick rocks. DONT PURCHASE LOWERING SPRINGS FROM THIS COMPANY. I DONT KNOW ABOUT WHEELS BUT SPRINGS IS NOT A BUSINESS FOR THEM... read more

I got what I ordered. Delivery was fast and efficient. I'm a happy camper.