The old we can't do a wheel alignment because Of a supposedly worn part oh !…read more And that will be $47 Bucks. UMmmm Excuse me how's that again ? How about informing the wheel alignment customers that if critically specific parts related to alignment are badly worn OR safety compromised there -- (may be \ can be \ will be) a $47 inspection fee . Not specifically those words of course but something to inform the consumer of an impending possible charge NOT oh we can't do the alignment 1 or more parts are bad and that will be $47 please. And it's the same inspection they or any Mechanic will do before every alignment anyway but if they don't align you pay $47 Bucks for the information. And by the way I installed the 2 parts in question about 4 -6 Months ago! Both MOOG Brand Parts. It was my very intelligent wife that took the Vehicle in and knew parts were fine. It happens my friends they all try this BS with alignments most specifically. Make them prove it Watch the "Dry Park Test"- Wheel Shake Test , Pry Bar Test, ! MAKE THEM PROVE IT!. Signed: 25 Years as a Vehicle & High Speed Machinery Engineer & Retired N.Y.C & Miami Dade County Private Investigator.

I absolutely would recommend this place to everyone. I was in town for training and needed tires…read more After pricing a few other shops and shopping around I found Matthews was the best price and value. The customer service I experienced from Dan and Travis was top notch. All my needs were met at a price that was agreed upon before the sale. When you want Fast, and Reliable service this is the place to go.

Waited over 2 hours...technically still waiting ..for 2 tires to be changed ...it's not busy..at…read moreall ..deals aren't that great... Won't come back!

Used Treads is the best place for tires and breaks, ect. I have been going to Rick and his staff…read morefor many years. They are so awesome, they are honest and go over the vehicle with a fine tooth comb. They tell you if they see anything that may cause any issues, and are not pushy like most places in town. The best thing are the prices, very reasonable for this area. I tell everyone to try them. Rick and his staff are so fantastic, do yourself a favor and try USED TREADS!!!!! Best in the fox valley!!!

Let me start off by saying, I am a 69 year old, fairly independent widow…read more I ended up stranded with a flat tire at the Kwik Trip in Winchester, WI, 90 miles from home. After calling AAA who outsource to a towing company (my 2015 Caravan does not have a spare, just a temporary repair kit) that was too busy to tow me, my Daughter-in-law from Mequon arrived. She removed the tire and we drove around the north side of Appleton, and stopped at 4 different places---no one had the time to fix my tire. Rays Tires is across the street from Fleet Farm so we walked in and the guys took care of us!!! Service beyond expectations!!! Chivalry is not dead. I can't say enough about the personal care they offered. I only wish I lived closer so I could always rely on them for Auto care!!!

21 year customer but not one to place a review because "that's where we've always gone"…read more We've trusted Rays for tire replacements, alignments, and other work. Two examples of "major issue becomes minor" lead to the 5 star rating. 1. We received 2 quotes for a major amount of engine work and then break work from an official dealership location within eyeshot/walking distance after routine checkups. Ray's Tire provided a 2nd opinion helping us understand what was truly occurring, what was required and other options. $4k in savings between dealership and reality. 18 months later the vehicle in question is running fine despite "impending doom" from said dealership. 2. Our van developed a horrible squealing sound, trouble breaking, turning and driving..nearly overnight. A hickory nut had lodged between parts of the break assembly. Rays removed the offending tree nut and didn't exaggerate any cost at all. Many places...without names...in Appleton..would charge steeply for the simply action taken, and quote 1-2k in unneeded charges just for your trouble. Ray's Tire is truthful, accurate, provides value and quality work.

Eric customer oriented a pleasure to work with I have had two occasions when I needed their help…read morewith my tires and they diagnose the problem and said no repair was necessary

I requested to have my rear brakes replaced. I didn't ask for a $45 brake inspection. I already…read moreknew what was wrong. Also the technician left a bungee cord hanging under my truck. Probably used the hang the brake caliper during the repair. Kinda makes me lose confidence and wonder what else was forgotten.

This is a well run business and provides excellent customer service and value for both the regular…read moreand the unplanned visits. I recently referred a friend to get some new tires and leak repairs completed. Andrew and Kevin are great to work with.

Kevin and Andrew are very knowledgeable and helpful every time I am in there. From oil change to…read moreengine problems they always get things taken care of for us on time and at a competitive cost. I feel the genuinely appreciate our business. Always highly recommend them when asked by friends about who we take our cars to for maintenance and repairs.

A couple of weeks back, I was leaving for out of town due to a family illness and when getting gas…read morebefore the trip, I was having issues with getting the car started. Knowing I couldn't get on the road with a potential issue like this, I was going to go to my local dealer. Instead, I went to Matthews on College Avenue hoping they could get me in to find out the problem. Not only did they work me in right away, they discovered I needed a new battery, did the service and I was on my way to my trip in a little over an hour. The staff was super accommodating and I am very thankful they were kind enough to take me without an appointment as a walk-in.

Just had a head gasket replaced on my car at a different shop. Brought it in here to get 2 front…read moretires, but declined an alignment after the tire install at Matthews due to needing new control arms and an alignment at my main mechanic. After I got two tires put on my wheel was angled off center and my traction control light came on, which I assumed was from not getting an alignment from Matthews. When I brought it to my other mechanic for control arms, they immediately said that the outer tie rod was bent and it looked like it was jacked up on it accidentally. All of these repairs were within 2 weeks. When brought to Matthews, they advised that their "most senior tech" said that they weren't even working in that area and couldn't have done the damage. Their damage cost me an extra $450 for the tire rod replacement. Been going to Matthews for over 15 years, I'll never go here again.

All employees were courteous and efficient and exhibited great communication. Location was clean…read moreand easy to access.

I went in expecting a need for a new starter. After their diagnostics found everything was…read morefunctioning as it should, oil change was enough! I really appreciate honest service. Been here before and I will be back.

Best place in the valley to have your car fixed. I won't take my vehicles anywhere else.read more

I'll start off by saying I'm a very picky dude, but I would trust these guys with any vehicle I…read moreever own. They are very fair, honest, and their pricing is actually very competitive. They had my tires mounted and balanced in less than an hour, and their pricing was the best around town!