Back in May of this year we had a complete front and rear brake job done on our 2002 Toyota Sienna van....I was more than a little surprised at the cost, well over $1000 but we went ahead and had the work done. On Friday night, 7/19/19, we had a major failure on our front driver side brake system, loud grinding, terrible noise. We work overnights using the van as a delivery vehicle and did not finish our deliveries until 9:30 Saturday morning, the van got worse and worse the whole night through. Since I knew that Tuffy's was open until 4pm on Saturdays and since I had been driving for over 10 hours I laid down for a nap. I awoke around 12:30pm got ready and called Tuffy's around 1pm to get the van looked at because I believed it was under warranty. There was no answer when I called...I assumed they had closed (correctly) because of the storm we had that morning. Needing to get the van fixed I called around until I found a repair shop open and took it there. I was told that the caliper had failed, driving the brake pad into the rotor, basically destroying the entire brake. I was advised not to drive it. I tired Tuffy's again and got no answer even though it was still during business hours and no message that they were closed early. Because we needed the van that night we went ahead and got it repaired at our own cost. On Monday I contacted Matt at Tuffy's, explained the situation, and he reluctantly agreed to try to work with us. I told him I understood he probably couldn't cover the labor I paid but would like the price of the parts re-imbursed. He promised to get back to me later that day...he did not. I called him back on Tuesday and he again reluctantly agreed to do something. He asked that I go and pick up the parts, pay the core charge on them, and bring them back to him and he would figure something out. He called me back late Tuesday and told me he would cover the cost of the parts, $220. I asked if I could pick the check up the next morning and he said yes. Wednesday morning I arrived to pick the check up...no check and no Matt. I asked his employee at the counter to please have Matt call me...that did not happen. After lunch on Wednesday I returned again and again no Matt and no check. I again asked his employee to get a hold of Matt and have him call me, I was getting the feeling I was getting the run around. The employee refused to have Matt call me, stating I needed to call him...this angered me more than a little and I insisted that he get ahold of Matt because I was coming back at 4pm and if there was no check, there would be a problem. Matt called me shortly after and left me a voicemail. He said that he told me this morning he didn't have any checks....not sure how he told me that since he wasn't there when I was in and I had no calls from him. He then read me the riot act about getting angry with his employee, told me he had no check, only had $200 cash and I could come and get it. So I drove back there for the 3rd time that day...and when I got in he came from around the counter, angry look in his face, said he was recinding his offer because I "scared" his employee. He again said he told me this morning he had no checks (again I find that strange since he wasn't there either prior time I was in). I told him I would see him in court and he told me to get out. I feel like I was scammed on the original brake job, was definitely lied to this week and am going to file in court for the original cost of the brake job (since there is no way for me to have the warranty honored going forward since he kicked me out) and for the cost of the repair. I'd definitely tell anyone to avoid this shop at all costs read more
