This company appears to prioritize profit over customer satisfaction. I had two separate orders with Fitment Industries, and both experiences were frustrating. On 5/27, I ordered an NRG quick release. After about a week and a half with no updates, I called and was told it was in the process of being shipped. Around the same time, I placed a second order for a wheel and tire package totaling over $1,200. I ordered over the phone with a sales representative named Kyle. I specifically asked about wheel availability, and Kyle assured me they were in stock and could ship that same week. The wheels arrived in two separate shipments, but the NRG quick release never showed up. When I opened the wheel boxes, I immediately noticed a large lip--nearly half an inch--where the spokes meet the barrel. None of the photos on the website clearly showed this feature. When I contacted customer service, I was told that the photos contain a disclaimer and that the issue was essentially my responsibility. I wanted to exchange the wheels for a different set, assuming it would be a straightforward return since the product looked significantly different than expected. However, after speaking with Zeke, one of the managers, I was informed that I would still be responsible for a restocking fee. Over the course of several days and multiple phone calls, I received conflicting information from different employees. One employee even stated that he routinely warns customers about this issue because it happens frequently. I was also unable to get a clear answer regarding the status of the NRG quick release, so I contacted NRG directly. They immediately informed me that the part was on backorder and that Fitment Industries would need to cancel the order. This was information that should have been communicated to me from the beginning. As it stands, I'm still expected to absorb the cost associated with returning the wheels, despite the product not matching my expectations based on the website images. Between the lack of communication, conflicting information, and poor handling of both orders, I will not be purchasing from Fitment Industries or any affiliated companies again read more

Fitment Industries - Tires Near Me - Appleton, Wisconsin

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Great deal on gorgeous rims. Fast shipping. Good service. Highly recommend! Thank you. read more

Fitment Industries - New rims. Love em. - Tires Near Me - Appleton, Wisconsin

they messed up on my order as they shipped me the wrong item. then, they charged me extra $200 to get my actual order. THEY ARE CROOKS... i made a mistake of making almost $10k worth of orders for the last few yrs. WILL NEVER BUY ANYTHING FROM THIS COMPANY. I WARNED YOU PEOPLE, DONT! read more

Never have I ever delt with such a level of incompetence. First time I went through them, I purchased wheels that were labeled as in stock, buy them, get a call hours later saying they don't have them pick something else, whatever, I find different ones, buy them, they send me the wrong wheels with a completely different bolt pattern. Years later today, I give them another chance, I order wheels AND tires package through them along with accessories...they sent my package to a completely different person, and sent his to me...I can't even begin to understand how the warehouse team can manage that. Every customer support member i talked to was baffled and couldn't even make sense of the situation it was so bad. So now me and this stranger have to rely and trust that we send each other our packages undamaged or tempered with. I would not suggest them, they are the most unprofessional business I've ever delt with! A fricking Etsy solo operated business runs better then this company. read more

people be aware, they tricked me by offering 1 year warranty to make me buy rims. quality of rims were such bad didnt even last for one month. when i called and asked about warranty quietly backed up by saying warranty only for defective items but not for quality of product read more

Beware!!!!! Absolutely DISRESPECTFUL. ordered exhaust for my car. The exhaust was not coming until a 4months later but fitment did not let me know. Also while talking to the team they are VERY RUDE! They do everything in there power to tell you what you want to hear then get ypu off the phone and do absolutely nothing. I had to cancel my order threw fitment industry and they was supposed to send full refund to Katapult and never did. I called Katapult for 5 days straight on a update and they kept telling me Fitment Industies never send a cancellation or confirmation of it to them. Also every time i called fitment Industries they send me to wrong department then argue saying i picked the wrong option when it only had 2 options for me to press on the phone. Press 1 for sales and new request, Press 2 for existing orders. Very argumentative and hung up in my face several times. I never heard customer service say YUP and NOPE while talking to a customer very cocky. Even the Maneger was just awful. The worst business and purchase i had to deal with. Do not do business with them. I been on the phone since Monday with them back and forth. Today is Friday and they still have nothing but disrespect and very slow in taking care of there customers. DO NOT DO BUSINESS WITH THEM!!! read more

Not surprised to see such a low rating. I ordered a set of wheels and "Fitment" industries sent me 3 wrong wheels and 1 right one. I didn't know I have to check the box to make sure they're right before having tires put on them, so I took them to a tire shop who also didn't check, I'm not a mechanic I'm just a nurse Who wanted nice wheels on my car and I got screwed. Once tires are mounted there's no return even if they send you the wrong size, which they did to me, again I'm just a dude, I don't know these things but now I'm out $1000 dollars and still waiting to see what they're gonna "offer" me as an exchange as I send the 3 wrong wheels back to them, hopefully I get enough back for a sticker or a t shirt or something. I even called them before I ordered them online to confirm they'll fit, but you still have to check the box even tho no one told me I'd have to do that. Thanks "fitment" industries, also the tire shop I used damaged them so it's also their fault but buyer beware check the box before you open it! 0 stars read more

After all, I got the correct color of the wheels but still had to accommodate some extra time to swap tires from wrong rims to the correct ones, which is the same as I didn't purchase any package. Not really a good experience after all. read more

Fitment Industries - Tires Near Me - Appleton, Wisconsin

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Dishonest company and bad quality. I purchased a set of Black wheels (22") and the 4 wheels start peeling after few months. Caught up with my job (as a Pilot) and finally tried to contact the vendor and them contacted the manufacture and the manufacturer denied my claim because I sent the claim 1 year and 2 days after I purchased the wheels. Even though was less than a year since the wheels got delivered. At first they start to find excuses such as using chemicals (which all the car soaps have chemicals which make no sense) and then they said was over the warranty period. (2 days!) first, very dishonest that because I did not contact them 2 days before can't claim warranty. Wheels don't peel in 2 days. Then they said peeling is not covered under warranty. What? The manufacturer responded: "We will still push it through warranty even if it was a few days after the warranty expiration date, as courtesy to our customers. However this is not something that is covered by warranty as it's not a factory defect as we previously explained" peeling is not a factory defect? Wow... Finding every single excuse to no to grant the warranty. at the end they offer me $100 towards new wheels. Seriously!?? (Slap in my face) What a joke of a company. Bottom line I have 4 expensive wheels that looks bit up and can't do anything about it. STAY AWAY FROM ANY WHEELS FROM MARQUEE WHEELS read more

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Do not buy from this place because if you don't buy there warranty they will damage your tire and their policy is no refund on any product that you didn't buy their warranty. My tires came and there was a hole in one of the tires that seemed purposefully damaged. A picture of the rim where the hole was in the packaging. read more

Fitment Industries - Tires Near Me - Appleton, Wisconsin

I forgot to post pictures with the wheels installed here we go. Fitment is flush! Love it. Thanks for such a great experience. Also, I ordered an ST-X Coilover Kit from Fi about three weeks ago I think. I received it three days ago. They looking good lol. I'm actually taking my car into the shop tomorrow to get them installed and drop my car about an inch to close that ugly wheel gap lol. Then it'll be truly flushed! Thank you guys again for another great experience. Love all the Fitment options and the tons of customers posting their vehicles on the site for others to check out and find the perfect Fitment. Also, I like the options to either pay it all, or to go through Affirm, where you can pay it in payments. They make really easy and affordable to achieve the look that you want for the car. read more

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Do not shop with "Fitment Industries". So called "Wheel experts" sold me a set of wheels they claimed would fit my car only for me to wait 4 months for them to show up and nowhere near fit. When I told them that the front wheels made contact with my calipers to the point the wheel mounting surface and my rotor were still about half an inch apart they asked for pictures which I sent only for them to then tell me my wheels were unable to be returned of exchanged because they were "fully mounted".... it is physically impossible to fully mount or even partially mount these wheels. You can see clearly in the picture I sent that 1, the wheels not mounted and not a single lug is on the wheel and 2, when the wheel contacts my caliper there is about a 20mm gap between the wheel and the mounting surface. read more

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Patrick was extremely friendly and helpful helping me out with the right size tires and offsets of my wife's wheels. This is the second set of wheels and tires I've purchased from fitment industries. I highly recommend. read more

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After saving up for some time, I decided to treat myself and purchase new rims. This was a rare splurge, but I was drawn in by the company's promise of a "guarantee to fit." Once I put them on, I found that the front wheel did not fit correctly. I contacted the company immediately, only to be met with rudeness and no assistance. They claimed that their "guarantee to fit" referred only to the lug nuts. Despite my suggestion of store credit, as I still wanted rims for my vehicle, they refused to help and recommended I resell the rims locally. I am incredibly disappointed and do not recommend doing business with this company. You will also notice multiple bad experiences with wheels not fitting on customer vehicles even though their site guarantees fit. @joey The wheels were not damaged I put them on the car and they do not fit that is all. I am still writing reviews a month later as i have $1500 paper weights sitting in my garage. your company has done nothing to resolve their fault. Update 3-24-2025 After writing reviews about my experience Fitment contacted me and we came to a resolution. If the customer service rep would have worked with me in the beginning would have been a better experience. read more

First and foremost. straight to the point. i ordered and paid my order and did not get my order from the estimated delivery. it's been 4 days have passed and still waiting for my order . customer service is very horrible. i was even told to go and pick it up if i want to! by a customer service name camille. such a very bad experienced with fitment industries. i hope no more customer will experience what i just did. i will definitely contact Better Business Bureau regarding this matter . with my experienced? fitment industries don't deserve a single star!. read more

I have my own retail company. I have been in business for over 40 years. Customer service is high on my priority list. I can say this about my purchase. Great buy! Fast shipping! Right on time! Great communication! I highly recommend this company! I am very happy I chose Fitment Industries. read more

Worst online retailer ever. Can't even bother to put the right pictures for their items. I bought lug nuts thinking they where the project kics r40s as shown in the picture on their site. Instead I get sent the R26 lugs. classic case of bait and switch. You guys got me, never again. So glad I did NOT order my wheels from this place. read more

After placing my orders for Custom Wheels from Fitment, I was shocked to see all the terrible reviews and it definitely heightened my anxiety about the order and the company. I am very happy to say that I ordered my custom wheels on Oct 12 and they were delivered on Dec 10. It took a while, but they were customized in Oxford White powder coat. I checked in regularly via email or a phone call. They always got back to me within 24 or 48 hours (over the weekend). And when I was feeling exasperated by the time it was taking, they reached out to Heritage wheels (the manufacturer) directly to give me updates on where my wheels were in the process. If you see Yelp reviews and reviews here-keep in mind this is a multi-million dollar company and if every customer experience was poor they would be out of business. read more

Fitment Industries - Custom Oxford White Heart Shaped Wheels for my Bronco Sport! Love them! - Tires Near Me - Appleton, Wisconsin

Just want to thank you all my rims are amazing vors tr4 white thank you came quick packing was amazing you guys are the best hate negative reviews I will tell anyone looking for rims tires you guys rock happy safe thanks giving to you all and thanks again read more

Overall negative experience with Fitment Industries. Though I called to confirm fitment of rim after receiving invoice I erred in not qualifying the tire size. The agent I spoke with did not review the rim/tire package suggested -- and it did not fit, despite me entering in my auto details. The system will suggest rims and tires, but not qualify the tire size for fitment if you opt for a package. Essentially, you are baited and switched to a cheap tire suggestion though it may not fit. Fully my fault for not double checking the tire size as well. When trying to rectify a long process (edited) would have surpassed two weeks to get tires and rims became even more arduous return policy. Ultimately, I could pay $240 for restock and shipping or $140 for restock and shipping if I elected to swap tires. Contacted (EDITED) , resolved with one day shipping, better quality tire and cheaper price. I should have known better. Buy local or from (EDITED) another online retailer that I had mentioned but my review was removed. read more

Bought a combo tires and wheels for my Audi S8 plus and specifically told them I needed the TPMS sensors. Where the tires and wheels came as ordered, someone at FItment felt they knew better than me whether my car was a direct or indirect TPMS system, decided by themselves that it was indirect and left the TPMS off my tires and wheel order. I am now going to need to pick up the cost of putting TPMS in my new tires and wheel combo and the hassle of going through that just because they thought they knew my car better than I did. I even called them and let them know it was direct and they said no it is not. Just got back from Audi and a direct is required. Would not work with them again not only for not sticking with the order I placed but the hassle they have caused on the backend. That is what I consider poor customer service. Erik read more

I have seriously been waiting forever to get my wheels and tires. First, they took my money and didn't even have access to the wheels I wanted. Now that I have selected a different set, it has taken nearly a month to even get them close to shipping. However, they have sat on a shipping dock for 5 days and haven't moved. I wish I had bought from someplace else. I could have ordered from the manufacture directly and gotten them a lot faster. FYI... you also may not just call and speak to a customer service agent after placing an order. You must leave a message and they will return your call at their convenience. read more

Fitment Industries - Tires Near Me - Appleton, Wisconsin

it was the worst experience ive ever had with a wheel order from anyone . i have ordered many tires and wheels in the past ,this was the fist and last time i will ever deal with Fitment Industries. i placed the order over the phone ,the guy seamed to know he was talking about . but not the case . i receved my wheels and tire . thay wear wrong . the tires wear way way to big . thay put bigger tires on the front than the back ,and the back was still too big .and the offset was wrong . i still had to pay 250 buck for thear mess up . but the worst part was it took two weeks just to a return started . i could call and talk to someone but thay refused to help or allow me to speek to a manager all thay would say is you have to e mail someone that takes 24 hours to replay and all thay do is repeat what i said and ask if this is what you said . Fitment Industries is a total joke . i will never even think of makeing an order to Fitment Industries . i will tell every one about how much Fitment Industries sucks and how thay took from me . ive been working on cars for 32 years and never had suck a hard time dealing with an order of any kind read more

Ordered a set of wheels and tires for my new maverick . Jeremy there was a good help setting up the package ! Wheels where unfortunately 2 weeks late and 3 came in with damage . 2 had small nicks that I could live with last wheel had clear coat peal on face and some staining around valve stem . Also 3 of the 4 wheel where slightly out of balance . Fitment industries did pay for the rebalancing and compensated some but not enough to have wheels fixed . Ended up just having one of the 3 repaired . Overall I would not recommend them due tons read more

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Don't do it. Don't give your self the headache. I'm fixing up an older car. ordered rims and tires through the make and model section of the app. this is what they sent. and when I tried to return them. they said it'll will be $400 and you have to separate the tires and rims at your own cost. and if it doesn't pass inspection you have to pay another $400 to send them back to you. the refund policy this company has is bonkers and don't recommend using this company, they said go sell it on Facebook if your not happy plus if you post anything anywhere they try to pull the it's not OUR fault and are very condescending in the comments. . DONT RECOMMEND. + I should've read all the bad reviews before buying from this company. I hope you don't make the same mistake I did by purchasing from FI. read more

Fitment Industries - I'm sure you can see what's wrong... - Tires Near Me - Appleton, Wisconsin

This was my first time ordering a wheel package online. Did some research(not enough) thought I was buying from a reputable company. But I was wrong. BIGGEST MISTAKE EVER. 3 wheels arrived damaged. Reached out to them and they would only offer me $100 refund. Also bought a lug nut set from them as well 1 of the trims didn't fit. They pushed TPMS SENSORS since it's for 2016 car. Only to find out wheels never came with the sensors!!!! ($180 lost)!!!! I figured whatever I'll deal with repairs myself. Why am I going to reach out, waste of my time again! If you're planning on purchasing from them just beware!!! Wheels might come damaged and only offer you $100 to go fix it yourself. Never did they offer an exchange, or to send the sensors!!! read more

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Do not buy from Fitment! Website had misleading information. They have horrible customer service . Want to make a simple return and they will go back and forth with you for days. They want to charge $300 for returning unopened boxes. They are professional scammers. Horrible business. read more

Been waiting over 2 wks for wheels/tires to arrive. They sent me email June 5 that my wheels/tires arrived at there warehouse. After 2 wks. All of a sudden they can't find a missing wheel. With no promises of when they will be sent out. All I wanted was a date to when I should expect them. Stay away from this place. I only ordered from them being they are a local drive Wisconsin company. Never again! My brothers ordered wheels from them and they threw lug nuts in loose with wheels and they all got banged up. He got a discount after. My other brother ordered wheels from the. And they forgot to hold his package in Illinois. He drove all the way there to have them not be at warehouse. They refunded him some cash back for inconvenience. This place is such a shit show. read more

I'll keep this simple. Facts: wheels delivered after prolonged wait and excuses. Wheel weights fell off 2 of the wheels during unpacking. The paid for TPMS/TPWS and does not work, even after all procedures attempted dash lights are always on. Wheel caps were not delivered. Wheel lug nuts were not delivered. Had to buy caps and lug nuts separately elsewhere, at my additional expense, in order to use the wheels. Overall a really awful buying experience. Regardless of the repeated apologies and excuses, I can not recommend this business to anyone. read more

So I purchased wheel/tire package on 11/17/2021 like many here, my wheels came damaged and paint was flaking off as well. Wheels took some time to get here but no issues there "covid" right! first issue is you have to email them for customer service, there is no live chat or phone call to Customer Service. So I wait on their response a day later for them to tell me take pictures so we can start the "return process" So I do and another day goes by and we discuss about possibly getting another set of wheels but i wasn't going to get the same Avant Garde M359 again since they have an issue with their wheel coatings. While in discussion about returning the wheels, I was sent a link to the wheels they had in stock but nothing interested me or the color I wanted. They had pretty slim pickings last November not sure now. I didn't want to take another chance on getting damaged wheels or having to wait a day for customer service. It is now 1/12/2022 so I decided to get a refund and not do business here anymore. They need to do a better quality check before sending the wheels out to customers. Unless you live close to these guys do yourself a favor and avoid the headache and work with a local shop instead, this way you can always go back in person if there are any issues or concerns that come up rather than emailing them and waiting a day to hear back. Nothing like a solid handshake that makes you feel good you spent that money. Pardon my grammar. read more

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Be careful buying from FI. I read the negative reviews and reddit comments, but a friend had no issues with FI so I went ahead and purchased a wheel and tire package from them 2 and a 1/2 weeks ago. I received an order confirmation and processing email but no email about shipment confirmation. Even after I noticed the status bar change to "shipped". From my initial order, they quoted me with an estimated delivery of 2 weeks. The day my package is supposed to arrive, I email them about the non-existent "shipped" email and the fact that I have never received a tracking number. They promptly emailed me back saying they accidentally shipped my $2,300 order to the wrong customer! They told me they are going to try and contact the wrong customer and if they don't hear back from them come Monday, they will remake my order. So am I supposed to receive used and or opened wheels? Anyway, Monday arrives and they email me back saying they have received no response and are now waiting until the next day. At this point I have reached out to Tire Rack and made my entire package again for roughly $89 cheaper AND they include the lug nuts for free, AND they will get them to me in 4 days! I am now in the works of cancelling my order all together with FI unless they can match the price of Tire Rack or provide me with some compensation for wasting 3-4 weeks of my time. There must be better accountability for mistakes like this. read more

After buying wheels, tires, and tpms sensors for a 2020 Honda accord. The wheels fit perfectly, but I'm having tpms issues. So I contact them. Madison was very nice but then goes on to tell me this: "Good afternoon Jason, I see, completely understood! Thank you so much for doing so and further explaining. We program the TPMS to a specific YMM that jives with the ID1000, not your vehicle (since it is not equipped). We only program the TPMS as a 2015 Ford F-150 because the ID1000 is pre programmed to pick up the frequency. You should have been able to just plug in the ID1000 and be good to go however they can have syncing issues occasionally. We're currently working with our team to get to the bottom of this to avoid things like this in the future! Have you taken them to a shop to have them manually sync everything? If not, we would highly recommend doing so before we take any further steps. Don't hesitate to ask any other questions you might have, we're more than happy to help. Best regards, Madison So now basically I have to go to a shop and pay to either have the right tpms sensors installed or have these programmed to my vehicle. You would think as big as a company Fitment industry and custom offsets and whatever companies they have that they could figure this out before taking your money and saying oh go spend more money to fix our mistakes. read more

Purchased what I thought was a set of Morimoto fog lights, turned out it was just the brackets. Purchased the correct item and requested to return the brackets. Waiting almost a month now for Fitment to get approval for the return. Next time I will purchase direct from Morimoto. read more

6/23 update 2 months after: Jake the Customer Service Manager reached out to me and made no excuses which I really appreciated it. He owned it, arranged for return and advanced the refund as soon as tracking started. Also extended another offer if my order from another place didn't pan out. Turns out, that other company didn't come through due to constant delays so I accepted Jake's offer on one condition, he supervise my order personally and they were confirmed in stock. Long story short, his responses were prompt, he followed my order, made sure it was done and out. Asides from a hiccup on my side, which he assisted me with despite that, this time went smoother. He was the redeemer. So I change or add this updated review. Thank you Jake. I appreciated the accountability and efforts to make this right. I get many thumbs up for the car and wheels. Feedback if I may: get the techs in more training for more advanced mounting techniques to decrease the chance of mounting damage and encourage them to be more involved/outspoken in the quality assurance process. (keep the smaller profile black weights for dark rims and silver ones for the lighter color rims) - those details will help with wowing the consumers. read more

I was very happy with my purchase from FI. I know everyone has given this place flack since things aren't like they were in the good ol' days before the pandemic, and they've been missing a key amount of people since they've moved on (not going to name names because if you've been around since then you know who I'm talking about) but I was pretty content with what I bought. The customer service was great, they got my order out in a timely manner, and it seemed packaged well with little to no damage. I can't wait to install what I bought :) read more

thia company is a scam. sent me the wrong wheels an expect me to pay to send them back. avoid this place at all cost!

I bought wheels through the online store with the help of a sales rep. Tires were installed and I had nothing but issues balancing. Checked alignment, changed lugs, everything I could think of. Low and behold the rims were defective, so I tried contacting fitment for a return. Management has given me nothing but trouble, and I am still fighting with them to get my money back. Do not purchase from them under any circumstances. Go somewhere local instead, these places are a scam. read more

After months of careful research for the right wheels, I came upon some very informative Youtube videos from Fitment Industries. The videos were full of useful and educational content. Everything you need to know about wheel fitment was available on their channel. The website was user friendly and listed an endless number wheels and tires to choose from. For me, carefully choosing such an investment for me is a painstaking process. Making an internet purchase is a very daunting ordeal and you must be ready for the pitfalls because you can't touch, see, feel, or even smell the products you plan to purchase like you can in a physical store. The Youtube videos helped to allay most of my fears of an internet purchase if this magnitude, albeit not my first internet wheel purchase. If you do your research, have knowledge of what you are purchasing and purchasing from, you should be OK. In this case, purchasing from fitmentindustries.com was a good experience, despite limitations brought on because of COVID. The wheels I initially wanted were backordered. Daily visits to the website and numerous calls to FI about the status of my order were met with enthusiasm by the FI staff. Further searches on the site enabled me to find an even better set of wheels at the same price. The change was less painful than I thought it would be and I was on my way to getting my wheels. Three weeks later, my wheels and tires were on the way. Other than the less than user friendly way to pay for your wheels, I have no complaints. A solid purchase experience for a solid set of wheels and tires. read more

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This place is the worst place I have ever purchased rims from. I purchased 4 rims for my 2013 Chevrolet Caprice. I put in all the information for my car, selected rims from what supposedly fit. Before purchasing I also called and talked to a salesman on the phone whom assured me they would fit. They don't work. The front wheels rub the fender when turning. I had one tire put on one rim to check the fit. Because it was installed on the rim they refused a refund on that rim. They are also mame mount the rim again because I didn't take pictures. I'm my opinion they are assuming no responsibility for their own "lack of knowledge" and selling me something that doesn't work. Michael B. King read more

not sure if I'll ever use fitment industries again for my automotive needs I've been ordering wheels and fitment industry for quite a few years through different avenues never had a problem and if I did, it was corrected as soon as possible. Fitment industry has made a horrible mistake by using roadrunner as a shipper, the shipper has contacted me and threatened me for money, not to deliver the wheels unless money was paid to do a liftgate delivery again fitment industry has made a horrible mistake by using roadrunner as a company. Please consider when you hear the name roadrunner that you do not use them. Thank you. !!!! read more