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    Fitment Industries

    1.9 (146 reviews)
    Closed 9:00 am - 5:30 pm

    Services - Fitment Industries

    Auto customization

    Auto electronics installation

    Fitment Industries Photos

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    Recommended Reviews - Fitment Industries

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    Reviews With Photos

    New rims. Love em.
    Eric J.

    Great deal on gorgeous rims. Fast shipping. Good service. Highly recommend! Thank you.

    After all, I got the correct color of the wheels but still had to accommodate some extra time to swap tires from wrong rims to the correct ones, which is the same as I didn't purchase any package. Not really a good experience after all.

    Rick F.

    Dishonest company and bad quality. I purchased a set of Black wheels (22") and the 4 wheels start peeling after few months. Caught up with my job (as a Pilot) and finally tried to contact the vendor and them contacted the manufacture and the manufacturer denied my claim because I sent the claim 1 year and 2 days after I purchased the wheels. Even though was less than a year since the wheels got delivered. At first they start to find excuses such as using chemicals (which all the car soaps have chemicals which make no sense) and then they said was over the warranty period. (2 days!) first, very dishonest that because I did not contact them 2 days before can't claim warranty. Wheels don't peel in 2 days. Then they said peeling is not covered under warranty. What? The manufacturer responded: "We will still push it through warranty even if it was a few days after the warranty expiration date, as courtesy to our customers. However this is not something that is covered by warranty as it's not a factory defect as we previously explained" peeling is not a factory defect? Wow... Finding every single excuse to no to grant the warranty. at the end they offer me $100 towards new wheels. Seriously!?? (Slap in my face) What a joke of a company. Bottom line I have 4 expensive wheels that looks bit up and can't do anything about it. STAY AWAY FROM ANY WHEELS FROM MARQUEE WHEELS

    Do not buy from this place because if you don't buy there warranty they will damage your tire and their policy is no refund on any product that you didn't buy their warranty. My tires came and there was a hole in one of the tires that seemed purposefully damaged. A picture of the rim where the hole was in the packaging.

    Caliper making obvious contact with wheel and the clearly visible gap that shows these wheels have never and could never be fully mounted.

    Do not shop with "Fitment Industries". So called "Wheel experts" sold me a set of wheels they claimed would fit my car only for me to wait 4 months for them to show up and nowhere near fit. When I told them that the front wheels made contact with my calipers to the point the wheel mounting surface and my rotor were still about half an inch apart they asked for pictures which I sent only for them to then tell me my wheels were unable to be returned of exchanged because they were "fully mounted".... it is physically impossible to fully mount or even partially mount these wheels. You can see clearly in the picture I sent that 1, the wheels not mounted and not a single lug is on the wheel and 2, when the wheel contacts my caliper there is about a 20mm gap between the wheel and the mounting surface.

    Patrick was extremely friendly and helpful helping me out with the right size tires and offsets of my wife's wheels. This is the second set of wheels and tires I've purchased from fitment industries. I highly recommend.

    Custom Oxford White Heart Shaped Wheels for my Bronco Sport! Love them!

    After placing my orders for Custom Wheels from Fitment, I was shocked to see all the terrible reviews and it definitely heightened my anxiety about the order and the company. I am very happy to say that I ordered my custom wheels on Oct 12 and they were delivered on Dec 10. It took a while, but they were customized in Oxford White powder coat. I checked in regularly via email or a phone call. They always got back to me within 24 or 48 hours (over the weekend). And when I was feeling exasperated by the time it was taking, they reached out to Heritage wheels (the manufacturer) directly to give me updates on where my wheels were in the process. If you see Yelp reviews and reviews here-keep in mind this is a multi-million dollar company and if every customer experience was poor they would be out of business.

    I have seriously been waiting forever to get my wheels and tires. First, they took my money and didn't even have access to the wheels I wanted. Now that I have selected a different set, it has taken nearly a month to even get them close to shipping. However, they have sat on a shipping dock for 5 days and haven't moved. I wish I had bought from someplace else. I could have ordered from the manufacture directly and gotten them a lot faster. FYI... you also may not just call and speak to a customer service agent after placing an order. You must leave a message and they will return your call at their convenience.

    I'm sure you can see what's wrong...

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    Juan - Thank you for your support and awesome feedback!

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    Sharon - Thanks so much for your support and feedback!

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    9 months ago

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    2 years ago

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    4 years ago

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    10 months ago

    thia company is a scam. sent me the wrong wheels an expect me to pay to send them back. avoid this place at all cost!

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    6 years ago

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    2 years ago

    Absolutely Shit company, sent me wrong tpms sensors and wont give me a refund, if i could give them 0 stars i would, do not order from them

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    Page 1 of 4

    Ask the Community - Fitment Industries

    Review Highlights - Fitment Industries

    The entire process of ordering, ceramic coating, mounting and balancing to my door step only took 2 weeks.

    Mentioned in 2 reviews

    Read more highlights

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    Custom Offsets - The wheel smh looks nothing like the one on the box or that I ordered

    Custom Offsets

    (116 reviews)

    (Original Review) The wheels would have been great, if…read morethere hadn't been a manufacturers defect. Unfortunately, we bought the wheels a couple of months before installing them, assuming they would be great. When it came time to install them 2.5 months later, we found out there was a bad manufacturer's defect in one of the wheels that could be seen with the naked eye. Also, it was severely out of balance and the wheel cap didn't fit. Customer Service was super lacking. Phone number just leads to voicemail or referral to email them. Emailed them, and they basically said "not our problem, it's been over 30 days, you have to contact the manufacturer." So, we did, and the manufacturer's representative said "it's no big deal, we will replace it, but you do have to go through Custom Offsets." Ultimately, the ONLY option they gave us was: We had to pay for another new wheel, wait for it to arrive, make an appt and pay to have the tire swapped, and pay for shipping to send it back so they could "inspect it and refund us." Long story short, they sent updated every 2-4 days for nearly a month saying "the inspection hasn't happened yet" (keep in mind, the defect was VERY apparent). Finally, we called VISA and submitted a dispute (after 6 weeks of back and forth with this terrible company). They looked over our documentation and agreed that Custom Offsets was wrong, approving the dispute amount for the one extra wheel we were forced to purchase) Ironically, the SAME DAY VISA opened the dispute, we received an email from Custom Offsets saying the inspection was "complete" and the refund was being issued. I have to believe this was NOT a coincidence. I guess you just have to get the big dogs at VISA involved before they quit playing games with you. Save yourself the time and effort and buy from someone else. (UPDATED REVIEW) After posting reviews online, a representative from Custom Offsets reached out with a sincere apology for our troubles.  He was very nice, and even offered to send out an extra wheel for future use in case it is needed.  This gesture was appreciated, but I do wish they had put more of that effort in the first stages, before having all of the troubles along the way... It would have been the difference between a 5 star review and a 2 or 3 star... We understand that things happen, but the response from the company makes all the difference.

    Hands down the worst ongoing customer service experience I've had in a very long time. If you can't…read moretreat each customer as if they are your only customer then you need to reevaluate your business model. Ordered a set of wheels and tires based on the websites "fitment guide". The wheels don't fit my truck, it's been a week of trying to get this resolved and the correct wheels exchanged. They only communicate via email which means you wait days for a response that may never come. Good luck calling them and actually getting someone on the phone who can help you, they just pass you along down the same old line of no help. Save yourself the time and money, go shop local where you can actually deal with a business who cares about their customers.

    Offsets Garage

    Offsets Garage

    (4 reviews)

    Custom Offsets Review…read more I really don't know where to start with this, i was completely played by Custom Offsets, i got scammed bad! Each person i talk to their gives me a different answer and story. They don't care about their customers. I always had to leave a message and wait for them to call me back which doesn't which really pushes the edge of when they say they will call back by. Also even tho with the holiday, i ordered a set of 4 wheels and a suspension lift kit. The lift kit arrived within a week or less of ordering (December 6th) and the wheels were listed as in stock. Well that became apparent to be false. The 6th was a monday. My order rep told me even tho it had a long projection since it was just wheels and ceramic coat that it should, for no reason, take longer the 10days or so to arrive to my house. Then it was the 9th and i got no updates on the wheels heading to or being done at the ceramic shop so i called customer service. At first the guy said that it hasnt arrived yet from their other where house (didnt tell me where that was) but then said "oh wait i see it, yeh it just arrived today a little after noon give or take" and then went on to talk about it should get to the ceramic shop today and if not tomorrow(10th) or monday the 12th and might take a day to cure before shipment. I said ok and call ended. I then called on tuesday the 13th to see an update with my wheels and the lady i spoke to said they havent arrived there at all, i then told her about my 12/9 call and she miraculously found the order and said yes its here but still not sent to ceramic. Couldnt give me an eta on that or whats going on, but said it should be there by the next day. So i called later in the day the next day (14th), had to wait again for them to call me back and when they did they gave me the same exact thing i got the day before...order wasnt there yet then they found it then it wasnt at ceramic yet. And no one was willing to go and find out WTF was going on with my order. Its a simple order. Not hard to complete! I could have gone elsewhere that was a little cheaper and got my order by the 12th and taken it to a local ceramic shop myself but even tho he cut off my questions and calls short, i still tried to help out with my sales rep because they live off of commission. So then became the 16th, they must surely have it ready to ship by now...but noooooo, when i called they gave me the same shit at the last calls and told me the shipping label was made but because it hasnt gone out so they will change it to express shipping to try and help with the speed time. But that didnt work cause it was picked up on the 20th!! And was still Ground shipping!!! So now i wont get em until after Christmas. Update while writing this: my wheels arrived and were completely damaged. Chunks of the rim chipped, scratches everywhere, 3 out of the 4 had no packing. Boxes were already beaten up. The 4th wheel had minute packing that obviously didn't do anything. And they never return my calls anymore. Even last week, well before their Christmas break. Left messages. Logged my place in the call back. Their voice machine says average wait time was 1hr. Never got a call back and its been a week now. If i could give -5 stars i would. The total handling physically and technologically of my order was worst then a SF homeless mans shit bucket. And since i haven't gotten a response yet there may have to be other action for my refund.

    Well first off, I purchased a brand new 2018 1500 Silverado from a dealer in Chilton. I then called…read moreCustom Offsets in Appleton to have a full build done on my truck because I had heard that's what they are known for. I ended up ordering a 4 inch BDS Lift with Fox Shocks -19 Offset Drop Star Rims and made it clear I wanted the rear offsets to match the front offsets, and they claimed it was a true to size lift fit (this was not at all true). It took roughly 2 weeks to get in and another week to schedule the lift install. My dealership had delivered the truck Monday and the lift was scheduled to be installed on Wednesday and finished by Thursday due to alignment issues is what Offsets had told me. They then called me Thursday and said that my dealership had given them the wrong information (which mind you, never happened). Needless to say, they were already behind because they hadn't called me until almost 4pm. Offsets claimed they were overnighting the new lift knuckles for Friday, but never kept in touch with me on the process or returned my calls from Thursday night to the next Tuesday afternoon. It wasn't until after my dealer had personally contacted the owner, had they finally contacted me back. And to top it off, through this whole situation they had horrible customer service and would never answer the phone. Next, I had told them NOT to post my truck on the Internet, or put their stickers all over my truck, but yet again, they did the opposite of what I asked. Also, in their video they called it a dealer build, which it was not. Finally, when I got my truck on Thursday the offsets were different from the rear of the truck to the front when I had told them I wanted them the same. So when I had called them back and finally got a hold of them to discuss why they didn't put spacers in the rear, they said it would take 4 to 5 weeks for new spaces to come in. So after paying a very large amount of money to get a custom look for my truck, they handled the situation very poorly and ended up taking about two months to finally get everything finished, when it should have been done in no longer than three weeks. Ultimately, I'm extremely upset with the whole process and I will not do business with Custom Offsets in the future, nor will I recommend them through word-of-mouth.

    Fitment Industries - tires - Updated May 2026

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