Well first off, I purchased a brand new 2018 1500 Silverado from a dealer in Chilton. I then called Custom Offsets in Appleton to have a full build done on my truck because I had heard that's what they are known for. I ended up ordering a 4 inch BDS Lift with Fox Shocks -19 Offset Drop Star Rims and made it clear I wanted the rear offsets to match the front offsets, and they claimed it was a true to size lift fit (this was not at all true). It took roughly 2 weeks to get in and another week to schedule the lift install. My dealership had delivered the truck Monday and the lift was scheduled to be installed on Wednesday and finished by Thursday due to alignment issues is what Offsets had told me.
They then called me Thursday and said that my dealership had given them the wrong information (which mind you, never happened). Needless to say, they were already behind because they hadn't called me until almost 4pm. Offsets claimed they were overnighting the new lift knuckles for Friday, but never kept in touch with me on the process or returned my calls from Thursday night to the next Tuesday afternoon. It wasn't until after my dealer had personally contacted the owner, had they finally contacted me back. And to top it off, through this whole situation they had horrible customer service and would never answer the phone.
Next, I had told them NOT to post my truck on the Internet, or put their stickers all over my truck, but yet again, they did the opposite of what I asked. Also, in their video they called it a dealer build, which it was not. Finally, when I got my truck on Thursday the offsets were different from the rear of the truck to the front when I had told them I wanted them the same. So when I had called them back and finally got a hold of them to discuss why they didn't put spacers in the rear, they said it would take 4 to 5 weeks for new spaces to come in. So after paying a very large amount of money to get a custom look for my truck, they handled the situation very poorly and ended up taking about two months to finally get everything finished, when it should have been done in no longer than three weeks.
Ultimately, I'm extremely upset with the whole process and I will not do business with Custom Offsets in the future, nor will I recommend them through word-of-mouth. read more