1. Offsets Garage

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Appleton, WI

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Offsets Garage

2.0 (4 reviews)
Open • 9:00 am - 5:00 pm

Services - Offsets Garage

Auto electronics installation

Tire balancing

Tire installation

Offsets Garage Photos

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8 years ago

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9 years ago

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TrailBuilt Off-Road

TrailBuilt Off-Road

(5 reviews)

I recently purchased a set of 4 35" tires & 15" wheels for a Jeep Wrangler TJ from TrailBuilt…read more Cons: Three issues. (1) TrailBuilt had only "open" lug nuts. And the word "open" was not in cart offering. They did show a small pic of open lug nuts. But it didn't show exposed bolts and I didn't notice they were open and didn't notice "open" in the invoice -- guess that's my bad. But why only the option for open? Who does that these days? Receiving only open lug nuts meant that I either had to install with those or wait until I got closed lugs and send the open ones back. I had to get the Jeep into the shop so I had to use those. Now there is duplicated effort to replace them. (2) I wish TrailBuilt had a features comparison like TireRack. I had to go to TireRack to compare reviews to decide which tires to go with. (3) There was a glitch with the cart, apparently after a website revision, and I had a duplicated order because one of their emails said an order did not go through when it had. When I called I was able to talk to a live person with minimal waiting who said their system had already caught the duplicated order and they corrected it. Pros: Everything else was pretty good. They have a great website for making a selection including a limited but growing gallery of similar vehicles with selected wheels/tires so you can see what they might look like installed. They seemed to have a better selection for my Jeep TJ than TireRack, whom I used last time for home delivery. Those pros are huge. Prices were also competitive. They were great about keeping me in the loop with order tracking to my home except that the tires came earlier by a number of days (almost a week) than estimated. That could be a great thing. But, they shipping company called unexpectedly and said they had to deliver "tomorrow", which didn't work well with the plans I had made around the estimated day. They could not delay to the estimated date and I had no other option. I went with TrailBuilt after shopping around because they had the $178 option for ceramic coating of the polished aluminum wheels. That should minimize the need for aluminum polish for a couple years, according to some reviews I read. There was some need to wipe away excess on the wheels. I don't know the ceramic coating process. Maybe it is just as good to apply yourself with a kit. IDK.

Outstanding company and customer service! They are super helpful and polite. I will definitely…read morerecommend their business.

Fitment Industries - Poor wrapping and shipping!

Fitment Industries

(154 reviews)

Order arrived later than promised. One wheel was chipped! Not happy! So they wanted me to send…read moreback. I don't have a month to wait, so I kept my chipped wheel, which should have been noticed before shipping! It was not FedEx fault. And to owner Joey M, the ONLY solution to this would have been to NOT ship a chipped wheel..

I wish I could leave 0 or negative stars on this review. This is the sh*ttiest company I've ever…read moreseen in 40 years. My boyfriend purchased rims from a clearly inexperienced and/or incompetent "salesperson" called Dylan. This company promises to "guide" you through the purchasing process, yet then when they tell you that the rims you are interested in will definitely fit your car. Well, lol and behold, we get the rims and they are too wide for our car and are scraping and cracking every little bump we go over. As is typical from a scummy company, they're claiming they're not responsible for their employee Dylan "guiding" us in the wrong direction. They denied a return request for a refund twice and then ONLY agreed to one after my boyfriend left them a scathing review. Then their rep Geena, who was initially nice, turned into a huge C word because she didn't like that we defended ourselves. She also basically said we'd then only get a refund if we sent her pictures, which we immediately did. Now, of course, she was lying and still won't refund. She's trying to blame our tires. Then had the gall to ask my boyfriend to take down his negative review!! Funny how we had rims from TireRack on those same tires previously and had ZERO problems. Sh*tty "guides", sh*tty employees, sh*tty customer service, sh*tty company all around. I'm sure they are going to respond to this review with lies but anyone who would like to see the evidence we have, please email me at Kmk12086@hotmail.com and I will provide it. Seriously, just go to TireRack where they have competent employees, better reviews and customer service. Just look at Fitments reviews on Yelp, 1.9 out of 5 average

Custom Offsets - The wheel smh looks nothing like the one on the box or that I ordered

Custom Offsets

(121 reviews)

After communicating with Joey M (owner), he put me in touch with Geena their Senior Customer…read moreService Specialist. She was awesome! Great attitude and very helpful. Got my wheel shipped to me asap and was extremely helpful. If she was my first experience with this company, would have been 5-star review. Because I had to deal with Zeke and the other reps and fight and argue to get any support, that's why the negative review. In the end, they did right.

I still want my KG1 Dropkick KT004-L to be made and shipped when it's complete. I want to make sure…read morethat's clear, in case I piss off someone over at Custom Offset and they cancel my already 9 week old order and I end up waiting longer than the extended 12-14 more weeks after charging me an additional $100 on top of the $801.15 I paid. I ordered 3 KG1 on August 12th from SD Wheels. I settled on ordering the 4th wheel from Custom Offsets because the price was good and it was stated a 4 to 6 week production timeline but wait times could vary. I was ok with that. I ordered and paid for the wheel knowing this in advance, no sweat because I'm waiting for other custom fitted and painted items so waiting 4 to 6 weeks for the wheel was fine, I'm pretty patiebt. I received several emails from Custom Offsets reminding me of the backorder wheel and the emails stated that is could take as long as 12+ weeks. Well I already purchased the wheel, thought my order was already in que. I still have to wait until December for the other custom items to be finished and shipped, so no big deal. Fast forward to yesterday 10/20/26. I received an email from Custom Offsets. It's already been almost 10 weeks since I paid for and placed my order for the wheel. The email stated: "I am reaching out regarding your order for the 22x12 Polished Wheel KG1 Forged Dropkick KT004 6x135 -44. Because this specific wheel is a special order factory build, it requires a 12-14 week lead time and has an additional $100.00 special order fee. If you would like to proceed with this timeline and the additional fee, please let me know and I will send over a payment link." Well of course I want to, I can't be driving around with 3 wheels and an unmatched 4th wheel now can I? So what botheres me is almost 10 weeks later they want an additional $100, on top of the $800 I already paid with an additional 12-14 week lead time. Kinda strange this wasn't disclosed 10 weeks ago when I purchased the wheel. I have been waiting patiently and haven't directly contacted Custom Offsets since I placed my order. I called Custom Offsets and asked one of the salesmen a couple of questions. He was very nice and tried to help me but there was only so much he could say because he said he didn't have the same information customer service did and I should call them in the morning. Nice guy and helped as much as he could. He said he didn't quite understand why the additional $100 was added on so long after the original order and wasn't sure if the wheel was in production yet. I called customer service and asked what the issue was. In the mean time I received an email with a payment link for the $100. I went ahead and paid the $100 that was tacked onto my order 10 weeks later. I've already waited 10 weeks and I don't want to extend an additional 12 weeks on top of the additional 12 weeks I was told of yesterday. The gentelman I spoke with at customer service said yes that's the time line, "yes it's $100 extra and," not in these exact words, "that's how we handle things and too bad if you don't like it." He offered no help, no alternatives and was very dismissive. So I called KG1 and spoke to a very nice gentelman there as well. He informed me, and I'm paraphrasing, that it would seem that Custom Offsets didn't actually place the original order, and the extra $100 was on them and not KG1. Two of the gentelman I spoke with surprised with the what happened and the gentelman from Custom Offsets customer service was very dismissive and didn't seem to care. I know it's only $100 but it's the manner it was handled, especially since two different people said it probably never got ordered in the first place. I'm almost 10 weeks in, so I really want to keep the process moving forward but I have to admit it's very disappointing. Order #8123001 The only thing I'm guilty of is being patient. No SEMA for me this year. I put this review on Google a week and a half or two ago and haven't gotten any response yet. However, others have add reviews, that were good reviews, yet they received a response. Hmmm interesting. Double check that your Wheels get ordered when they say they were ordered. I'm not asking for anything free. Just maybe some understanding, explanation with some empathy, maybe someone who cares? I was serious when I said no SEMA for me this year. Yes, I'm still waiting on several other manufacturers for custom made and powder coated and painted parts that won't be ready for me to install until December and January, so I already had the patience. It's how it was handled. I followed up with all my manufacturers to make sure everything was ordered after I placed my order. None of them came back to mt 9 weeks after placing my order making my pay an extra fee then ordered the parts, after I had already waited 9 weeks under the impression they were already taking care of me. Guess I'm just too little of a customer to bother with.

Offsets Garage - autocustomization - Updated November 2026

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