(Original Review) The wheels would have been great, if there hadn't been a manufacturers defect. Unfortunately, we bought the wheels a couple of months before installing them, assuming they would be great. When it came time to install them 2.5 months later, we found out there was a bad manufacturer's defect in one of the wheels that could be seen with the naked eye. Also, it was severely out of balance and the wheel cap didn't fit. Customer Service was super lacking. Phone number just leads to voicemail or referral to email them. Emailed them, and they basically said "not our problem, it's been over 30 days, you have to contact the manufacturer." So, we did, and the manufacturer's representative said "it's no big deal, we will replace it, but you do have to go through Custom Offsets." Ultimately, the ONLY option they gave us was: We had to pay for another new wheel, wait for it to arrive, make an appt and pay to have the tire swapped, and pay for shipping to send it back so they could "inspect it and refund us." Long story short, they sent updated every 2-4 days for nearly a month saying "the inspection hasn't happened yet" (keep in mind, the defect was VERY apparent). Finally, we called VISA and submitted a dispute (after 6 weeks of back and forth with this terrible company). They looked over our documentation and agreed that Custom Offsets was wrong, approving the dispute amount for the one extra wheel we were forced to purchase) Ironically, the SAME DAY VISA opened the dispute, we received an email from Custom Offsets saying the inspection was "complete" and the refund was being issued. I have to believe this was NOT a coincidence. I guess you just have to get the big dogs at VISA involved before they quit playing games with you. Save yourself the time and effort and buy from someone else. (UPDATED REVIEW) After posting reviews online, a representative from Custom Offsets reached out with a sincere apology for our troubles.  He was very nice, and even offered to send out an extra wheel for future use in case it is needed.  This gesture was appreciated, but I do wish they had put more of that effort in the first stages, before having all of the troubles along the way... It would have been the difference between a 5 star review and a 2 or 3 star... We understand that things happen, but the response from the company makes all the difference. read more

Very disappointing experience with Custom Offsets. I purchased a set of Blaque Diamond BD-O102 wheels through Custom Offsets. After installation, my truck developed severe vibration at highway speeds, particularly above 65 mph. I have already spent approximately $400 out of pocket having a professional shop mount, balance, remount, and attempt to rebalance the setup. The shop has been unable to get the assemblies to balance properly. They keep requiring additional weight, and the severe vibration remains. I contacted Custom Offsets expecting them to stand behind what they sold me. Instead of accepting a return or providing a reasonable solution, I was told to go back to a shop and have the wheels/tires mounted and balanced again, meaning I would have to spend even more money trying to diagnose a product that already isn't functioning properly. My biggest issue isn't simply that there is a problem with the wheels. Products can have defects. It's how the problem has been handled after the sale. I've already spent hundreds of dollars trying to resolve it and provided an invoice showing the work performed. I don't think a customer should have to keep paying different shops over and over before a company stands behind the products it sells. At this point I'm pursuing the matter through Katapult, which financed/leased the wheels, rather than continuing to spend my own money on repeated balancing attempts. read more

Please listen to me before purchasing from Custom Offsets. I entered my vehicle information for a set of new wheels and they gave me a "guaranteed to fit with no modifications needed". Got the wheels in and purchased tires through my work and mounted them. Turns out guaranteed to fit is not the truth. The wheel would come in contact with the brake rotor. Contacted customer support and they told me since the wheels had tires mounted, they couldn't return or refund and offered no help other than you can PURCHASE spacers from us. Evidently guaranteed to fit without modification means nothing and they practice extremely shady deceptive sales practices. I will be making videos to show all receipts of everything described. Avoid this company and work with a company that backs their guarantees! read more

This is the second time I ordered from Custom Offset. I had a good experience the 1st time except shipping and tracking could use some work as it was very slow and the tracking system didn't work. The 2nd time, UGH, it was horrible! I spoke to the same sales rep I used the first time. Received my tires on a Friday and they didn't fit. I told the sales rep when ordering I had 17 in wheels/tires on my truck and he insisted these 16 in wheels/tires would work, stats told him online. Needless to say I was not happy when they didn't. Called and a female rep looked up and didn't know why he told me that, it clearly states those 16 in wheels/tires will not fit. Then the choas started!!! Took a MONTH before I got any resolution from Custom Offset. There is NO customer service line to call, everything is via email. HORRIBLE system, but I get it, cause why would customer service reps want to talk to angry customers for Custom Offset sales reps, MISTAKES. Long story short, after I had to prove my point of how they didn't fit, by putting the tire back on and showing them by taking pictures, I also narrated a video as I could see the headache this return was going to be. Custom Offset customer service advised, (via email) I then needed to wrap everything up to be picked up again, which Custom Offset customer service scheduled and I took that Friday off to be home when the freight was scheduled to show, but guess what????? NOBODY SHOWED up!!! Plus the customer service even sent me a message, the day before to REMIND me of the pick up. I was pissed that I waited around ALL DAY.... I finally found a name of the freight that I GOOGLED and called them, because you can't call anybody in customer service at Custom Offset as their Customer Service only works by email, remember. The freight company stated there was NOTHING scheduled for that day, but she was scheduling for the following Monday, and being I went through her at the freight company customer service line, that following Monday the freight company showed up! I had no communication from Custom Offset, even though I sent several emails. It's irritating that Custom Offset is quick to take your money, but EXTREMELY SLOW to return. I did get a full refund but the hoops I had to jump through was INSANE!!! I wouldn't recommend this company at all. I say buy local! I know I learned my lesson! Disappointed customer. Dave R. read more

ordered rims from these guys they had a great price but I should have seen the red flag with that anyways but laced order for some 24x12 inch rims with lug nuts was waiting patiently for my rims I get a call for a delivery I decide to go pick rims up instead I get to the place for will call and bam it's a pallet of tires not rims! I looked at the BOL they had a pic of the rims I ordered but sent tires instead! on top of that they way over charged for the said tires like double what they retail for! Disputed the charges with my bank as I was charged for one thing and recei something totally differen! bad busines!! waiting to hear back from them about this F**k up! read more

Customer service is not helpful if u have an issue. I've bought from custom offsets/ fitment industries 3 times but this last experience so far has been terrible. This is the last purchase I'll make with them. All the had to do was make the experience easier but they wasn't interested so they lost me as a customer. Hopefully this review will help someone else make their decision before using this company. read more

Quite literally the worst online retailer experience I've ever had. I wish I had seen the Yelp reviews before I placed the order and saved myself a lot of headache. Clearly I am not alone given the extensive 1 star reviews. I would advise no one to subject themselves to dealing with this incompetent business. They got the Black Friday ads in front of me at the right time but ordering from this company was a terrible mistake. 2+ months later still no delivery. Horrendous communication. Dissatisfaction of the entire process. There are too many other companies doing honest work to do business with these clowns. I hope this saves someone from making the same mistake I did! read more

I don't believe I could have had a worse experience ordering wheels and tires from this company. They sent me someone else's order. Was told repeatedly that my order was correct even after sending numerous photos of the product I received with matching paper work with someone else's information. As if I wasn't smart enough to tell the difference between what I ordered and what I had received. Gave them every opportunity to make things right. Finally gave up after 10 days of trying to convince them my order was wrong i just requested a refund. Which also was extremely difficult to get because they were still convinced I got what I paid for. Only to find out my order was delivered to someone else along with all personal information. Name address phone number email address. Huge violation of my privacy. Their "Senior customer experience specialist" was only nice to me until I refused his joke of a discount to make things right. After that he couldn't be bothered and told me to deal with the returns department. I understand mistakes happen but the level of incompetence this company had with dealing with their screw up was truly amazing. read more

Have been trying to get honest answers as to why order has been delayed .Have talked to several people, who have all given different reasons. Was offered $300 for my inconvenience, yet have not received it . One threatened to have your company attorney's come for me , I say , bring them on . Am totally on the side of this and am positive my attorney would love a winning lawsuit. Still haven't received my order and am working on getting order canceled and a total refund. Your company voided any contract when order was over due with no reason. Am I'm intitled to a full refund . Not a company I'd recommend or ever use again To be very clear. All emails and phone conversations with your customer service have been saved and recorded. Not only on your end , also on my end . read more

They sent me the wrong size rim, then said i could send it back and get the correct one. Thankfully I decided to wait on my refund before placing another order. Once I had shipped back the rim they said it was ineligible for a return because the Valve stem had been installed. The Rim was the incorrect size so a tire was NEVER installed on this rim, thus the rim was still in perfect condition. They claimed it was now damaged and would have to be "Destroyed" read more

Hands down the worst ongoing customer service experience I've had in a very long time. If you can't treat each customer as if they are your only customer then you need to reevaluate your business model. Ordered a set of wheels and tires based on the websites "fitment guide". The wheels don't fit my truck, it's been a week of trying to get this resolved and the correct wheels exchanged. They only communicate via email which means you wait days for a response that may never come. Good luck calling them and actually getting someone on the phone who can help you, they just pass you along down the same old line of no help. Save yourself the time and money, go shop local where you can actually deal with a business who cares about their customers. read more

No communication, delivery company claimed tire package was delivered but never was. No one picks up customer service but every one picks up the sales phone. These people sre sketchy read more

I can't understand all the hate this company got on Yelp. I ordered a set of wheels, tires, lug nuts, and tpm sensors. They mounted everything, balanced the tires and packed them like they were going to Europe. It took approx 3 weeks for the pallet to be delivered by freight. All my wheels were in perfect shape. All you had to do was unpack your setup and install them on the truck. After following their install instructions to test fit I took it on a road test. The tires were not balanced correctly which I emailed customer service and Ethan responded back within minutes. He told me to take it and get it balanced in any local shop which I did. I sent him my invoice and within a half hour got refunded the whole amount of the balancing. I have nothing but good things so say about custom offset. read more

You can improve on your communication my package was super late I also didn't receive any help when my tire exploded off of my rim. Had them warranty but still haven't received any documentation from them saying they have received everything nor have I received any money actually spent more money to get it fixed by your wheels and tires from someone else local definitely do not recommend nor will ever recommend this company again they can't even do right by their customers. I don't wanna be one. Also heard their lug nuts are crap if you're going to buy wheels and tires if you don't listen to anything I say listen to do not buy lug nuts from Custom offset they will have to be melted off and or you will have to get new studs. read more

I ordered a full set of wheels and tires from Comstom Offsets they used a logistics company called XPO Logistics is located at 16183 McLean Rd, Mount Vernon, WA 98273, which is about 30 min away from my house. I've been going back and fourth with both XPO logistics as well as Custom Offsets concerning my order 7773624, tracking number 932607933, for over a week and cannot gain a day of delivery? I either want my order undamaged and delivered or I want a full refund. Buyer Beware, I will never due business with Custom Offsets again due to their horrible customer service, they are the ones that should be fighting for me their customer to assure that I recive my order undamaged and on time and they are not. Furthermore I'd never recommend them to anyone ever...... The above is a copy of my Wisconsin State BBB complaint, I also reported the transaction to my Credit Card company today 05/09/2025 as being a fraudulent transaction. Get this come to find out Custom Offsets used a Logistics company that dosent even deliver out to my address, how insubordination is that? Just pathetic read more

I bought a full set of rims and tires from them and put the rims on a truck a barely drive. I hit a small pothole and my back rim completely exploded. After spending 5k with this company I'd expect more of a response than "it's past the 30 days". Now I'm supposed to buy another junk rim off of them at full price? read more

Worst online retailer I've ever dealt with. I called a week before black friday and told the sales guy I was going to wait for the deals to come out. He told me he'd give me early BF pricing, and offered me 5% off. Turns out the BF deal was 12% off. I called to see if I could get a price adjustment, i was told I'd either receive a call back or an email regarding the price. I never received either. I got an automated email saying my wheels and tires were out for delivery. I called the trucking company to see what time the driver would deliver, only to find out that my package hadn't even been picked up from the warehouse. A week later, I received an email, from the trucking company, saying the pallet was out for delivery. It wasn't, Aparently it wouldn't fit on the truck. I then got another email from the trucking company, saying the package had been delivered. More lies. I called the retailer to make sure that the wheels were going to be delivered the next day (friday). The retailer never got back to me. I called the trucking company, and was told that they didn't have a truck coming until Monday. I had to leave work, and drive four hours to pick up my order. All together, it took four weeks for my wheels to show up. Terrible customer service, do yourself a favor and buy elswhere. read more

Horrible customer service. Was told my wheels and tires would be at my door withing 2 weeks this is now going on 3 and cant even get any info about delivery times ore even where the tires are from the vendor they are getting them from. Told them that I would like to speak to a manager after 3 call and no call back from customer service and was told they had to put me on a list and I might or might not get the call back. The customer service agent told me I should cancel my order. Stay away from this place at all costs. read more

Believe me, this is for everyone who purchases from Custom Offsets! Anything you purchase, you only have 30 days to return for any flaws, damage, part failures,... anything. They are responsive to your mails but ask question after question (one mail at a time) and your 30 days are up. No matter what you return for tire or wheel failure, you pay the shipping! Cost me $76.00 to send a wheel back that was faulty and rode on my spare for 2 weeks. "Nice Warrantee!" Great website but no support so find what you want and go to your local tire shop like America's Tire as they will meet or beat price and same day support, cost you nothing and they will install everything for you. read more

Custom Offsets - 2 piece wheel weld - Tires Near Me - Wrightstown, Wisconsin

Do not buy from this company! I ordered in June and no package information for 3 months. Just auto emails state next month ETA! Then you call for update and they make you leave a message and nobody calls back. Don't waste your time! read more

I had huge issues with my wheels, they upheld their warranty after receiving all of the information and made me whole as a customer.

They get good quality stuff but at the same time they don't have good quality customer service, I've been waiting on a new wheel for weeks now because "the manufacturer" put the wrong rim in the right box, you guys should go through a company that has quality control so everything sent out would be right. The way I've been treated makes me feel as if I'm thrown on the back burner they already got the money from me now it's like who cares it will happen when it happens all I need is this last rim then I would probably never go through custom offsets again and I'll make sure to inform my off-road buddy's. read more

Custom Offsets - It's the right box but wrong rim, we learned how to play match in pre school. - Tires Near Me - Wrightstown, Wisconsin

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I purchased a rim and tire package from company including wheel locks and ceramic coating on 1/26/2023 in the total amount of $2,072.31. Expected delivery was 2/13/2023, actually delivery wasn't until 5/22/2023. I ordered the wheels early on as other business started that they didn't have these wheels in stock and because I previously ordered wheels for another personal vehicle of mine from custom offsets as well as referred friends and coworkers I used them again to purchase rims for me classic truck. My classic truck was put in the bodyshop to have a full body and paint restoration which took longer than expected. I received my wheels and left them in the original package in my basement as to not have them get dirty or damaged as to perserve them until my project was completed and ready to install my wheels. Upon opening in October of 2024 to have the paint color matched up to do airbrushing on my truck to match the wheels I noticed that the lip of that particular wheel was damaged from when the tire was mounted onto the rim. I contacted the company via email which they responded to send pics and check the other wheels as to come up with a resolution, upon opening the other wheels another wheel was damaged as well as 2 wheel weights had fallen off the other front wheel as well. This company says they have a quality control inspection, orders sent out in perfect condition, but 2 of my wheels were noticeable damaged, packaged and sent out anyway. But due to their policy they will not honor a resolution other than me trying to resell them on marketplace which would then be less value for brand new wheels that had not even been installed on my vehicle and I'd still be losing out. I spent $257.50 to have a mobile company repair the wheels and I want to be reimbursed that amount along with the $20 to have the other wheel that 2 wheel weights fell off in the packaging rebalanced as well. If they preform a so called quality inspection before shipping orders that is supposed to be sent in perfect condition my wheels should have never been packaged and sent out in this condition after spending $2,072.31 and waiting 5 months to receive me order. After spending this amount of money you would think a company would take pride in protecting your order and makikg sure that it is in perfect condition before shipping and not try to use their policy as an excuse to not be be held accountable for their mistake. I should not have to spend more money to have my order repaired after spending that amount of money for something I had already paid to have done. read more

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Visited the site a few times. Saved my vehicle information and finally selected a set of wheels that fit my vehicle and ordered. 10 days later, the wheels arrived and surprise, the hub bore of the wheel did not fit on my vehicle hubs. After multiple calls and emails, it took about 10 days for them to initiate a return. I immediately shipped the wheels back (yesterday) and now I'm having a hard time getting answers about when the correct wheels will be shipped. Poor communication, no sense of customer service, and a general attitude that this is my problem and not theirs. Hopefully commenting here (as many others have done) will encourage them to embrace customer service and build a better business. read more

They have a large selection, but be prepared for a 4-6 week delivery time and the delivery driver trying to charge you a $50 liftgate fee. The wheels came on a pallet, once I opened them the first two had deep scratches on the rim. The tires have been on for two weeks; two have leaks from the valve stems, and a few of the balancing weights have fallen off. It's a large selection, but they will need to do a better job mounting and shipping. Go to a local place if you have the chance. read more

Custom Offsets - wheel scratched, top spoke and bottom. - Tires Near Me - Wrightstown, Wisconsin

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Anyone reading this please take my word and save yourself from the nightmare of this company. To start their customer service is the absolute worst. Once they get your money they hold you hostage. Every other week there is an issue and they add another 8-10 days. Do yourself the favor and purchase local to save yourself a massive headache. read more

worst experience buying tires in my life. this company doesn't stand behind what they sell. and when you receive 4 bad tires but only warrantys 2 and say used the other 1000 worth of tires for spares. just a bunch of excuses and I just want to warn people not to buy from them. read more

Custom Offsets Review I really don't know where to start with this, i was completely played by Custom Offsets, i got scammed bad! Each person i talk to their gives me a different answer and story. They don't care about their customers. I always had to leave a message and wait for them to call me back which doesn't which really pushes the edge of when they say they will call back by. Also even tho with the holiday, i ordered a set of 4 wheels and a suspension lift kit. The lift kit arrived within a week or less of ordering (December 6th) and the wheels were listed as in stock. Well that became apparent to be false. The 6th was a monday. My order rep told me even tho it had a long projection since it was just wheels and ceramic coat that it should, for no reason, take longer the 10days or so to arrive to my house. Then it was the 9th and i got no updates on the wheels heading to or being done at the ceramic shop so i called customer service. At first the guy said that it hasnt arrived yet from their other where house (didnt tell me where that was) but then said "oh wait i see it, yeh it just arrived today a little after noon give or take" and then went on to talk about it should get to the ceramic shop today and if not tomorrow(10th) or monday the 12th and might take a day to cure before shipment. I said ok and call ended. I then called on tuesday the 13th to see an update with my wheels and the lady i spoke to said they havent arrived there at all, i then told her about my 12/9 call and she miraculously found the order and said yes its here but still not sent to ceramic. Couldnt give me an eta on that or whats going on, but said it should be there by the next day. So i called later in the day the next day (14th), had to wait again for them to call me back and when they did they gave me the same exact thing i got the day before...order wasnt there yet then they found it then it wasnt at ceramic yet. And no one was willing to go and find out WTF was going on with my order. Its a simple order. Not hard to complete! I could have gone elsewhere that was a little cheaper and got my order by the 12th and taken it to a local ceramic shop myself but even tho he cut off my questions and calls short, i still tried to help out with my sales rep because they live off of commission. So then became the 16th, they must surely have it ready to ship by now...but noooooo, when i called they gave me the same shit at the last calls and told me the shipping label was made but because it hasnt gone out so they will change it to express shipping to try and help with the speed time. But that didnt work cause it was picked up on the 20th!! And was still Ground shipping!!! So now i wont get em until after Christmas. Update while writing this: my wheels arrived and were completely damaged. Chunks of the rim chipped, scratches everywhere, 3 out of the 4 had no packing. Boxes were already beaten up. The 4th wheel had minute packing that obviously didn't do anything. And they never return my calls anymore. Even last week, well before their Christmas break. Left messages. Logged my place in the call back. Their voice machine says average wait time was 1hr. Never got a call back and its been a week now. If i could give -5 stars i would. The total handling physically and technologically of my order was worst then a SF homeless mans shit bucket. And since i haven't gotten a response yet there may have to be some other action for my refund. read more

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You can get good prices on rims and tires but if they mess up your order you have to keep reaching out to them over and over. They like emailing you back minutes before closing time . I believe if you paid for something and they messed up they should do everything they can to fix the problems in a timely manner . I will spend the little extra money I saved somewhere else to save me the headache and the run around you get. If you have a problem you can't get ahold of customer service case they already got your money . But sales will answer everytime time cause there wanting your money. If you have money to burn and don't mind trying to get order fixed then thisis the place for you. Good luck on parts orders read more

They screwed up my order, and I get two spacers for free, and I had to pay for the other two spacers!!! What a JOKE!!!! We did the right thing, used their website and their specs, I Even spoke with the sales person who wrote up my order told him I was looking for a positive +9 or +12 offset, but I was told by a (professional) it will not work, and I am better off with a 0 offset!, Well got my rims, and tires yesterday 8/10/22. This morning 8/11/22 8am I loaded my rims and tires in back of my truck and took them to get installed, but it looks like the back of the rim was right up against my Break calibers and wheels will NOT turn! So this morning at 8am central time. I had to call them at 3pm, and the person I spoke with he claimed he was a manager, so they screwed up my order and the only thing they can do is give me two spacers and I have to pay for the other two ? Wow!!! scumbags!!!! From all the people I have spoken with, from Manager to a few sales people found that they had 0 Knowledge about rims and tires. Spoke with Dylan from customoffsets is the biggest (D€€K) Very, Very unprofessional I have ever dealt with!!! Will never buy crap from them and also will till others not to, but if they do, cross your fingers, and Good Luck!!!! They SUCK!!! The least that they should've done is paid in full for spacers since they are the ones that, FUP!!!! If you do not know anything about rims and tires you shouldn't be selling them!!! Will not recommend them!!! read more

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Quick and fast shipping, with great prices. We bought their "house brand" of wheels, Anthem Off Road, to go on our 2015 GMC Canyon. GM decided that with the canyon/Colorado, they would change the bolt pattern. So finding wheels that fit is hard. Going with their house brand, Custom Offsets pulled blanks and custom drilled them to fit the vehicle. That part was awesome. The not so great, but somewhat overlookable: CustomOffsets does NOT catalog the correct backspacing for our truck, or they didn't check the back spacing on the wheels. The result was wheels that made direct contact with the front brake calipers. We ordered a -25 offset to get a good bulldog stance. We had initially installed spacer/adapters to throw a sent of GM wheels (6x139.7), however the addition of the spacers (1 1/2") caused the Electric Power Steering to constantly read bump steer and autocorrect, resulting in a shaking steering wheel at all speeds. So, we ordered the wheels from custom offsets to get rid of spacers, get the stance we wanted, and eliminate the steering issues created. In the end, we still have to run a spacer on the wheel. We have a 12mm spacer. This creates an entire new issue: factory lugs. They aren't long enough to even engage a lug nut with the spacer because the last half inch of the stud has not threads. So, the search began for wheel studs. The only option for a replacement stud is Dorman 610-530. The MUST have 1/2" cut off of them or they will be too long. Additionally, installing them on the front will require the total removal of each hun bearing. Their length is just too long to maneuver into place. Once installed, and wheels on the truck, using the factory open ended lug nuts, we torqued them down to 144ft lbs, and the studs came flush with the open side of the lug nuts, offering full engagement. Once it's all installed, there is some trimming to be done under the cab immediately behind the front wheels involving the punch weld underneath the factory front mud deflector. The addition of the spacers also causes the front wheels to make contact with the bumper, so the bumper has to be trimmed to avoid contact. So. For anyone working with a GMC Canyon, or Chevrolet Colorado, these are some things to keep in mind. read more

Custom Offsets - Dorman Stud (left, cut), factory stud (right, unaltered) - Tires Near Me - Wrightstown, Wisconsin

My Kryptonite A-arms that took 10 weeks to arrive, oh and they charged me but the way on day one. Two different-sized arms that don't fit, they don't return phone calls, and they take days to return an email. DO NOT BUY FROM them as they have ZERO customer service. I could not get them to refund my money after a week of waiting I filed a claim with mu credit card company. Worst online buying experience EVER! read more

For all prospective customers, to start my review off in a positive way this company has a wonderful website you can use as a catalog to find a wide variety of wheels and tires. From that point on do an internet search for LITERALLY any other vendor that sells the products you are looking for and go there! To call this operation's Customer Service abysmal is being kind. In my interactions with this company both pre-purchase and post-delivery I have never felt less valued by a company I have done business with. They are well staffed with an army of "e-mail agents" that will respond to your request for technical information in only 24-36 hours! She will offer her acknowledgment that you are having a problem but is in no way equipped to answer technical questions of ANY kind. Oh, they also have a "technical service" phone number you can call for assistance when you REALLY need it. All you need to do is call, sit on hold for 5 minutes then hit "*" to receive a prompt call back. Next step, call your employer and let them know you need the next 3 days off so you can wait for that lightning quick return call in as few as 48 hours, because why would ANYONE requesting technical help need assistance outside of bankers hours on a weekday or at any point on a weekend?!? Oh, make sure you keep your old wheels and tires AND the set you just received OFF your vehicle, because when the tech does finally return your call he is going to need some very specific photographs that NONE of the 2 dozen you took last week when you were trying to install your new investment are going to be quite the right angle or precisely what he needs so that he can hang up, consult his resources and hopefully one day when the return policy is about to expire he might call you back...once, while you're at work and completely unable to drop what you're doing and strip all 4 corners down to the rotors again. If you miss that call you must be another satisfied customer right?!? PLEASE, PLEASE do your research before engaging with this company! They have an extensive YouTube presence which (I believe) explains the massive disparity in the Google reviews and literally any 3rd party review site like this one. Save yourself the headache and frustration and order the product you want from a local tire shop. In my opinion, this company has no business marketing to anyone outside spitting distance of their location in Wisconsin. They simply don't have the resources to handle technical service for customers they either cannot or choose not to engage with. Overall, I am very happy with my wheels and tires that I could have purchased literally anywhere else. I will never do business with this company again. read more

I have waited a long time now for these wheels. Came damaged, ceramic was still wet, 46 ounces of wheel weights on one rim. Customer service reached out and several days later, they still have no resolution. It's pretty simple. You sent me used wheels, with wet ceramic coating, and 46 wheel weights. Replace them. Simple as that right? Wrong. Awful customer service, no one responds within any reasonable amount of time. Check out these pictures. Next time you go to spend a load of money, do yourself a favor and look elsewhere. No one has been of any help. If they make it right , I'll take all of my posts down. Until that day, I'll keep them going. I have nothing but time. read more

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This is a buyer-beware post. If you don't care about customer support or warranty support, then don't both reading, but if you do feel this is important, then buyer beware. I purchased a set of rims for my SUV. I went to my local shop and had a fitment done and found I need to get rings for my rotors so I would not have vibration once they were installed. My shop installed the rims and immediately, I noticed the front vibrating at about 55 mph and above and could feel it severely in the steering wheel. I was concerned and brought it back to my shop. They rebalanced my tires and the issue persisted. My personal mechanic said that the vibration was indicative of the wheels, so that is why I had my other shop rebalance the tires. I had another shop rebalance and the issue persisted. We began the troubleshooting and the original shop moved the front tires to the back - crossing them and the backs to the front. The vibration moved from the steering wheel to the front seats. My guys said that this was definitely a rim issue. The tires were original factory tires and did not have a vibration on the original rims. I proceeded to have an alignment done and the results of alignment were negligible. My guys checked and rechecked my car and all parties said it was the rims. I provided all possible info to Custom Offsets -pics and shop reports...and Custom Offsets wants more. I've spent more than $200 to do rebalancing, alignments, etc. They do not support the customer, nor do they fight for their customers in such a ridiculous instance that should be a no-brainer to fix. read more

No support response when they sent me a damaged wheel. I even have video of unpacking and followed their process. Sales cant help or chooses not to help and those are the only people you can reach by phone.I am pissed purchsed new truck and wanted to get new wheels. Waiting and waiting. Lost a customer for life here. read more

Just bought a 2024 gmc 2500 at4 diesel and wanted to lift it and upgrade the wheels and tires immediately so I start looking online to buy everything from one place . Usually I buy all my lift kits from accessory partners in Arizona bc I use fts kits most of the time. Decided to order everything from custom offsets for convenience so I verified inventory with cognito for their 12" lift kit and it was In stock and would ship in 2 days. So next I call custom offsets to double check prior to spending $14,000 on lift, rims and tires and the sales guy assured me everything was in stock bc I needed it by July 14th n it was July 3rd. He said if I placed the order immediately I could have it all so I pay $14,000. a week goes by and my order for the rims and tires say back ordered so I call. Customer service says if I want to cancel my order there's a $250 restocking fee which is crazy but there's nothing to restock if it's on back order . I decided to upgrade from a 26" wheel to 28" wheel bc they were supposedly in stock . Now they need another 14-21 business days to get rims and tires that are in stock , then they have to mount n balance them then ship them out. In the meantime nobody knows where my lift kit is or when its coming in. i should have just ordered everything directly from the manufacturer n paid someone to mount n balance the tires bc that's all there really doing. And every time you email someone it takes 2 days for a response that just another person telling u what u want to hear read more

Custom Offsets - Tires Near Me - Wrightstown, Wisconsin

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I love the new wheels and tires on my truck! My only issue was the fitment. My front wheels didn't fit properly over the hub & bearing assembly which I didn't realize was a thing. My wheel then fell off while driving. This broke my entire hub assembly and bearings, as well as my alignment. Through YouTube videos I learned how to replace all of this myself, as well as routtering my wheels out to fit flush. The spiked lugs I ordered also didn't fit my truck though I put in the specific specs. Once I got the wheels on it's been a dream come true!! read more

Custom Offsets - Tires Near Me - Wrightstown, Wisconsin

Absolutely the worst customer service In the business. issues from the start with fitment advice. phone calls pre but. emails before they had the product. finally got the product which didn't fit. mounted and balance poorly with one wheel having the sticker from a weight but no weights. they don't care even with pictures. after 1 month emailing they tried to help. this is where the worst representative ever got involved. two weeks later wheels didn't ship because they didn't do the inspection until they mounted everything. a week later still no wheels and no update. patient was two months trying to get a fix. they don't care about you. they sell so many wheels and tires you are minute and they write you off quickly. it's a drop in their bucket. read more

Custom Offsets - Tires Near Me - Wrightstown, Wisconsin

Terrible customer service, the wheels showed up two weeks late and cost me a trip. They would not answer phone calls after i had placed my order, i had to use *67 to get them to answer. When I finally got ahold them they promised me the wheels would show up two days later. Another week goes by and when the wheels finally show up they are scratched and have the wrong colored lug nuts with them. I have been trying to get ahold of the company about this problem for a week with nobody picking up the phone. The people you talk to with this company sound just like your typical sleezy used car salesman. I will never buy from them again and will make sure nobody I know does either. read more