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    Advance Auto Parts

    3.5 (4 reviews)
    Closed • 7:30 am - 9:00 pm

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    Ask the Community - Advance Auto Parts

    Custom Offsets - The wheel smh looks nothing like the one on the box or that I ordered

    Custom Offsets

    (120 reviews)

    Geena reached out and was amazing. They were able to help us get the right rim and were able to…read moretake the old one. They cared about our safety and provided great support. I'm very thankful they were able to help us out!

    Very disappointing experience with Custom Offsets…read more I purchased a set of Blaque Diamond BD-O102 wheels through Custom Offsets. After installation, my truck developed severe vibration at highway speeds, particularly above 65 mph. I have already spent approximately $400 out of pocket having a professional shop mount, balance, remount, and attempt to rebalance the setup. The shop has been unable to get the assemblies to balance properly. They keep requiring additional weight, and the severe vibration remains. I contacted Custom Offsets expecting them to stand behind what they sold me. Instead of accepting a return or providing a reasonable solution, I was told to go back to a shop and have the wheels/tires mounted and balanced again, meaning I would have to spend even more money trying to diagnose a product that already isn't functioning properly. My biggest issue isn't simply that there is a problem with the wheels. Products can have defects. It's how the problem has been handled after the sale. I've already spent hundreds of dollars trying to resolve it and provided an invoice showing the work performed. I don't think a customer should have to keep paying different shops over and over before a company stands behind the products it sells. At this point I'm pursuing the matter through Katapult, which financed/leased the wheels, rather than continuing to spend my own money on repeated balancing attempts.

    Fitment Industries - Poor wrapping and shipping!

    Fitment Industries

    (153 reviews)

    Order arrived later than promised. One wheel was chipped! Not happy! So they wanted me to send…read moreback. I don't have a month to wait, so I kept my chipped wheel, which should have been noticed before shipping! It was not FedEx fault. And to owner Joey M, the ONLY solution to this would have been to NOT ship a chipped wheel..

    I wish I could leave 0 or negative stars on this review. This is the sh*ttiest company I've ever…read moreseen in 40 years. My boyfriend purchased rims from a clearly inexperienced and/or incompetent "salesperson" called Dylan. This company promises to "guide" you through the purchasing process, yet then when they tell you that the rims you are interested in will definitely fit your car. Well, lol and behold, we get the rims and they are too wide for our car and are scraping and cracking every little bump we go over. As is typical from a scummy company, they're claiming they're not responsible for their employee Dylan "guiding" us in the wrong direction. They denied a return request for a refund twice and then ONLY agreed to one after my boyfriend left them a scathing review. Then their rep Geena, who was initially nice, turned into a huge C word because she didn't like that we defended ourselves. She also basically said we'd then only get a refund if we sent her pictures, which we immediately did. Now, of course, she was lying and still won't refund. She's trying to blame our tires. Then had the gall to ask my boyfriend to take down his negative review!! Funny how we had rims from TireRack on those same tires previously and had ZERO problems. Sh*tty "guides", sh*tty employees, sh*tty customer service, sh*tty company all around. I'm sure they are going to respond to this review with lies but anyone who would like to see the evidence we have, please email me at Kmk12086@hotmail.com and I will provide it. Seriously, just go to TireRack where they have competent employees, better reviews and customer service. Just look at Fitments reviews on Yelp, 1.9 out of 5 average

    Advance Auto Parts - autopartssupplies - Updated October 2026

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