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    Advance Auto Parts

    3.5 (4 reviews)
    Open 7:30 am - 9:00 pm

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    Custom Offsets

    Custom Offsets

    1.5
    (118 reviews)

    (Original Review) The wheels would have been great, if…read morethere hadn't been a manufacturers defect. Unfortunately, we bought the wheels a couple of months before installing them, assuming they would be great. When it came time to install them 2.5 months later, we found out there was a bad manufacturer's defect in one of the wheels that could be seen with the naked eye. Also, it was severely out of balance and the wheel cap didn't fit. Customer Service was super lacking. Phone number just leads to voicemail or referral to email them. Emailed them, and they basically said "not our problem, it's been over 30 days, you have to contact the manufacturer." So, we did, and the manufacturer's representative said "it's no big deal, we will replace it, but you do have to go through Custom Offsets." Ultimately, the ONLY option they gave us was: We had to pay for another new wheel, wait for it to arrive, make an appt and pay to have the tire swapped, and pay for shipping to send it back so they could "inspect it and refund us." Long story short, they sent updated every 2-4 days for nearly a month saying "the inspection hasn't happened yet" (keep in mind, the defect was VERY apparent). Finally, we called VISA and submitted a dispute (after 6 weeks of back and forth with this terrible company). They looked over our documentation and agreed that Custom Offsets was wrong, approving the dispute amount for the one extra wheel we were forced to purchase) Ironically, the SAME DAY VISA opened the dispute, we received an email from Custom Offsets saying the inspection was "complete" and the refund was being issued. I have to believe this was NOT a coincidence. I guess you just have to get the big dogs at VISA involved before they quit playing games with you. Save yourself the time and effort and buy from someone else. (UPDATED REVIEW) After posting reviews online, a representative from Custom Offsets reached out with a sincere apology for our troubles.  He was very nice, and even offered to send out an extra wheel for future use in case it is needed.  This gesture was appreciated, but I do wish they had put more of that effort in the first stages, before having all of the troubles along the way... It would have been the difference between a 5 star review and a 2 or 3 star... We understand that things happen, but the response from the company makes all the difference.

    This is the second time I ordered from Custom Offset. I had a good experience the 1st time except…read moreshipping and tracking could use some work as it was very slow and the tracking system didn't work. The 2nd time, UGH, it was horrible! I spoke to the same sales rep I used the first time. Received my tires on a Friday and they didn't fit. I told the sales rep when ordering I had 17 in wheels/tires on my truck and he insisted these 16 in wheels/tires would work, stats told him online. Needless to say I was not happy when they didn't. Called and a female rep looked up and didn't know why he told me that, it clearly states those 16 in wheels/tires will not fit. Then the choas started!!! Took a MONTH before I got any resolution from Custom Offset. There is NO customer service line to call, everything is via email. HORRIBLE system, but I get it, cause why would customer service reps want to talk to angry customers for Custom Offset sales reps, MISTAKES. Long story short, after I had to prove my point of how they didn't fit, by putting the tire back on and showing them by taking pictures, I also narrated a video as I could see the headache this return was going to be. Custom Offset customer service advised, (via email) I then needed to wrap everything up to be picked up again, which Custom Offset customer service scheduled and I took that Friday off to be home when the freight was scheduled to show, but guess what????? NOBODY SHOWED up!!! Plus the customer service even sent me a message, the day before to REMIND me of the pick up. I was pissed that I waited around ALL DAY.... I finally found a name of the freight that I GOOGLED and called them, because you can't call anybody in customer service at Custom Offset as their Customer Service only works by email, remember. The freight company stated there was NOTHING scheduled for that day, but she was scheduling for the following Monday, and being I went through her at the freight company customer service line, that following Monday the freight company showed up! I had no communication from Custom Offset, even though I sent several emails. It's irritating that Custom Offset is quick to take your money, but EXTREMELY SLOW to return. I did get a full refund but the hoops I had to jump through was INSANE!!! I wouldn't recommend this company at all. I say buy local! I know I learned my lesson! Disappointed customer. Dave R.

    Fitment Industries

    Fitment Industries

    1.9
    (151 reviews)

    All problems were fixed, and I received my new wheels which I'm extremely happy with thank you.read more

    I wish I could leave 0 or negative stars on this review. This is the sh*ttiest company I've ever…read moreseen in 40 years. My boyfriend purchased rims from a clearly inexperienced and/or incompetent "salesperson" called Dylan. This company promises to "guide" you through the purchasing process, yet then when they tell you that the rims you are interested in will definitely fit your car. Well, lol and behold, we get the rims and they are too wide for our car and are scraping and cracking every little bump we go over. As is typical from a scummy company, they're claiming they're not responsible for their employee Dylan "guiding" us in the wrong direction. They denied a return request for a refund twice and then ONLY agreed to one after my boyfriend left them a scathing review. Then their rep Geena, who was initially nice, turned into a huge C word because she didn't like that we defended ourselves. She also basically said we'd then only get a refund if we sent her pictures, which we immediately did. Now, of course, she was lying and still won't refund. She's trying to blame our tires. Then had the gall to ask my boyfriend to take down his negative review!! Funny how we had rims from TireRack on those same tires previously and had ZERO problems. Sh*tty "guides", sh*tty employees, sh*tty customer service, sh*tty company all around. I'm sure they are going to respond to this review with lies but anyone who would like to see the evidence we have, please email me at Kmk12086@hotmail.com and I will provide it. Seriously, just go to TireRack where they have competent employees, better reviews and customer service. Just look at Fitments reviews on Yelp, 1.9 out of 5 average

    Advance Auto Parts - autopartssupplies - Updated August 2026

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