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    Advance Auto Parts

    3.5 (4 reviews)
    Open 7:30 am - 9:00 pm

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    Custom Offsets

    Custom Offsets

    1.5
    (117 reviews)

    (Original Review) The wheels would have been great, if…read morethere hadn't been a manufacturers defect. Unfortunately, we bought the wheels a couple of months before installing them, assuming they would be great. When it came time to install them 2.5 months later, we found out there was a bad manufacturer's defect in one of the wheels that could be seen with the naked eye. Also, it was severely out of balance and the wheel cap didn't fit. Customer Service was super lacking. Phone number just leads to voicemail or referral to email them. Emailed them, and they basically said "not our problem, it's been over 30 days, you have to contact the manufacturer." So, we did, and the manufacturer's representative said "it's no big deal, we will replace it, but you do have to go through Custom Offsets." Ultimately, the ONLY option they gave us was: We had to pay for another new wheel, wait for it to arrive, make an appt and pay to have the tire swapped, and pay for shipping to send it back so they could "inspect it and refund us." Long story short, they sent updated every 2-4 days for nearly a month saying "the inspection hasn't happened yet" (keep in mind, the defect was VERY apparent). Finally, we called VISA and submitted a dispute (after 6 weeks of back and forth with this terrible company). They looked over our documentation and agreed that Custom Offsets was wrong, approving the dispute amount for the one extra wheel we were forced to purchase) Ironically, the SAME DAY VISA opened the dispute, we received an email from Custom Offsets saying the inspection was "complete" and the refund was being issued. I have to believe this was NOT a coincidence. I guess you just have to get the big dogs at VISA involved before they quit playing games with you. Save yourself the time and effort and buy from someone else. (UPDATED REVIEW) After posting reviews online, a representative from Custom Offsets reached out with a sincere apology for our troubles.  He was very nice, and even offered to send out an extra wheel for future use in case it is needed.  This gesture was appreciated, but I do wish they had put more of that effort in the first stages, before having all of the troubles along the way... It would have been the difference between a 5 star review and a 2 or 3 star... We understand that things happen, but the response from the company makes all the difference.

    ordered rims from these guys they had a great price but I should have seen the red flag with that…read moreanyways but laced order for some 24x12 inch rims with lug nuts was waiting patiently for my rims I get a call for a delivery I decide to go pick rims up instead I get to the place for will call and bam it's a pallet of tires not rims! I looked at the BOL they had a pic of the rims I ordered but sent tires instead! on top of that they way over charged for the said tires like double what they retail for! Disputed the charges with my bank as I was charged for one thing and recei something totally differen! bad busines!! waiting to hear back from them about this F**k up!

    Fitment Industries

    Fitment Industries

    1.9
    (147 reviews)

    This company appears to prioritize profit over customer satisfaction…read more I had two separate orders with Fitment Industries, and both experiences were frustrating. On 5/27, I ordered an NRG quick release. After about a week and a half with no updates, I called and was told it was in the process of being shipped. Around the same time, I placed a second order for a wheel and tire package totaling over $1,200. I ordered over the phone with a sales representative named Kyle. I specifically asked about wheel availability, and Kyle assured me they were in stock and could ship that same week. The wheels arrived in two separate shipments, but the NRG quick release never showed up. When I opened the wheel boxes, I immediately noticed a large lip--nearly half an inch--where the spokes meet the barrel. None of the photos on the website clearly showed this feature. When I contacted customer service, I was told that the photos contain a disclaimer and that the issue was essentially my responsibility. I wanted to exchange the wheels for a different set, assuming it would be a straightforward return since the product looked significantly different than expected. However, after speaking with Zeke, one of the managers, I was informed that I would still be responsible for a restocking fee. Over the course of several days and multiple phone calls, I received conflicting information from different employees. One employee even stated that he routinely warns customers about this issue because it happens frequently. I was also unable to get a clear answer regarding the status of the NRG quick release, so I contacted NRG directly. They immediately informed me that the part was on backorder and that Fitment Industries would need to cancel the order. This was information that should have been communicated to me from the beginning. As it stands, I'm still expected to absorb the cost associated with returning the wheels, despite the product not matching my expectations based on the website images. Between the lack of communication, conflicting information, and poor handling of both orders, I will not be purchasing from Fitment Industries or any affiliated companies again

    Great deal on gorgeous rims. Fast shipping. Good service. Highly recommend! Thank you.read more

    Advance Auto Parts - autopartssupplies - Updated July 2026

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