Ordered wheels with speedy shipping, came in on time in 4 days, however they sent 2 gloss black and 2 matte black wheels. Took 4-5 days to hear back from support and contact numerous times to fix this problem for a customer. Finally get a reply and there was no urgency from the company to ship immediately with speedy shipping like it was originally paid for. Wheels that were correct looked good, but poor customer service and no quality check before shipping. read more

I'd hate to do this because I have a business also, so I hate leaving negative reviews. My problem is this company doesn't give a f. About it's customers. Bought a set of wheels for my q7 with snows on them for the winter only, tires are directional. One of them was facing the wrong way so I paid to have it remounted and rebalanced. Drove for awhile and found out a misbalance in the wheels. So I went to rebalance multiple times and wheels are still shaking on highway speeds. Finally one of the shops had told me that my wheels are crooked? Like wtf they are brand new!!! Long story short, the company keeps giving me the runaround to go and ask a shop to measure how much of a "play" there is on each wheel. I tried contacting them again since no one in my area can measures that. Even though I sent them a video of the wheels wobbling around on a balancer - well that wasn't enough, they need the "run off numbers". This company has techs that are like robots - they don't listen to you. They just repeat the same shit over and over again. Makes you feel very appreciated for your business. I have 200 miles on my brand new wheels and tires. Thanks custom sh*t set! First and last time shopping here. Mike from PA read more

Custom Offsets - Tires Near Me - Wrightstown, Wisconsin

See all

DO NOT BUY ANYTHING! From this company. The customer service is beyond abysmal and I myself have been waiting almost 7 months now for tires that are backorder or to even replace them for other ones. Its been weeks since I last heard from them and what's worse they take a whole day just to answer one question via email. This has been going back and forth with them for 7 months, I have pleaded for someone to call to better resolve this situation but they refuse. At this point I feel like I have to take legal action over something so trivial like changing tires for another since they no longer have the ones I got. Horrible customer service save your self from the pain and shop somewhere else, I wish I had read these reviews. I will leave this review in every platform that I can. read more

The good and the bad Custom Offsets has a great website, easy to shop for what you want. Great selection and quality products. Ordered a complete set of wheels and tires for a F250, also ordered sensors and lug nuts. Customer Service needs some work though. Spoke with one salesman (Forgot his name) he was very nice and I received a lot information from him, but when I called back, he neither answered nor did he call back. It was challenging to get a hold of a sales person. Finally got another salesman by the name of Matt, very nice guy. Placed an order with him with the understanding that I wanted six sided spiked lug nuts. I received splined non spiked lug nuts instead. Called the following Monday and toke forever to get a hold of someone. Finally got a hold of a lady, she was nice. Told her what happened and she said she would send some new lugs out the next day. Paid extra for faster shipping and still took five days to receive the parts. When the lugs arrived there were only 24 lug nuts instead of 32. They sent a set meant for a F150 and this was after I noticed on my emailed receipt that they sold me a set for a F150. I even called back as soon as I noticed this error and spoke with the same lady and she assured me that they were sending me a box of 32. Called back the next day after receiving the lug nuts and spoke with the lady again and she verified the mistake and said that she would send me out the correct amount. Took a week to receive the lug nuts and they sent the same box of 24. This would be fine but now I will have to carry two lug nut keys in the glove box because not all sets take the same key. I could call back and get them to send me the correct part but it's just not worth the trouble. Nice people good products but they have some serious quality control issues. On top of all this Matt told me I would be receiving Gorilla lug nuts but received Vista lugs instead. Be careful doing business with this company and triple check your order before they send it out. read more

Process started out great-until they got payed. Wheels are now 6 weeks past the delivery date I was told, while talking with them about this delay I discovered they do not do the powder coating in-house, this is very important to me and I was very specific about this before I placed the order because I didn't want to deal with a second company if I had challenges with the powder coating down the road. They stated they record all of their calls, so I have asked them to review the call from my original conversation where I ask about powder coating. I have the date on my phone so it was easy for them to verify. They refuse to review the call or provide a copy of the call. Horrible experience all around. I have filed a case with the Better Business Bureau, but not much else you can do. read more

Custom offsets I have just purchased four brand-new 17 inch Alcoa hold slot wheels for my Shevi truck three arrived on Friday evening boxes badly damaged I called customer offsets on Saturday morning for over an hour several times and they wanted to brush me off so today I rang them again yesterday I waited so today I rang them again and a guy called Jeremy answer the phone and spoke to me and said he would pass me to somebody else and then the phone goes dead, they palm you off........ read more

Custom Offsets - Tires Near Me - Wrightstown, Wisconsin

First and foremost, they tell you your shipping driver will call u 24hrs ahead so u can plan on being home, that didn't happen, had to leave work. Then I spend 3k on rims, tires and TPMS just to find out 1/4 TPMS don't work so I have to look at ! Everyday on My dash. To make matters worse they offered to give me $25 back lol. Just don't get to excited for your order u til everything is on and works. Ps there ceramic coating is a waste of money. read more

Custom Offsets - TPMS - Tires Near Me - Wrightstown, Wisconsin

Well I have read all these comments after I ordered my wheels from custom offsets. Seems like the owner is very busy responding to to all the customer complaints. Dude you are doing a lot of apologizing. The owner starts out by say " sorry for the confusion". is he serious? Dude (owner) none of these customers is confused. They have real issues with custom offsets customer service and handling the problems with their orders. My order recently came in and it was the wrong size wheels. The salesman was so desperate to get my credit card he flat out said the wheels would fit my truck. They did not. I took them to Discount Tires to mount on my truck and the technician open one of the 4 boxes and said these wheels will not fit your truck. In fact the manufacturer does not make those wheels in 17inch which is what I needed. As someone mentioned you get a lot of emails responses which can can sum up in one or two emails. This is a common delay tactic with custom offsets. We are waiting to see how they handle my refund. With all the negative comments my attorney thinks its time for the consumer protection agency steps in and investigate this company. read more

DO NOT BUY FROM THIS COMPANY COMPLETE CLOWN SHOW & UNEXPERIENCED CUST SERV REPS If I could mark this negative stars, I would We ordered rims/tires on Jun 8. 2022 and the "salesperson" Sam H ensured they would fit, THEY DIDN'T. To set up the return was like pulling teeth. I have a trail of EVERY email (over 30) from/to multiple people in an attempt to get our money back as we returned the product over 2 wks ago. (July 7, 2022) Their customer service dept is a bunch of unexperienced kids who have no urgency or background in customer service. They ONLY reply by email and if one of these kids are out of the office w the sniffles, their email reply is "You will have to wait till he/she gets back in the office & decides to reply back." I was able to provide proof of delivery the product was returned back to them, and they STILL wont issue me my money back (over $3000). The most recent email is to tell us WE wont be getting OUR MONEY BACK, cuz we didnt seperate the rims & tires, which from their return email instructions for returning the product, these details were NEVER stated. This also means they are simply only a MIDDLE MAN. I have worked w my local supplier and saved over $1000 for the same exact set up, but the CORRECT size for my vehicle. Cut the MIDDLE MAN OUT! Save money and the headache of dealing w absolute amatuers! read more

See all

I ordered from them for my 2022 silverado. My truck is stalk . No lift kit . I asked for no scrub no rub . After i paid to be shipped i called to make sure everything was going to fit without modification. Now they are telling me that i have to do major modification. Its not what i asked for . I had to pay 250.00 to cancel the order . They are a joke . Dont order from them . Worst experience on wheels ive ever had . read more

Buy local. This company does not care about customer service. Purchased wheels and tires from them. After install my truck has a hop at 50mph that wasnt there before. So I called warranty and was told to have rebalanced at local shop, so I did that. No change. Went to 5 more shops no change. Then to be told I can pay to ship them back. What a joke. Never again will I buy or recomend this company to anyone. Buy local and save yourself time and money. read more

Fantastic company to work with. Their staff spent quite awhile with me selecting products that fit, where other tire/wheel shops simply said "no." Then, once I settled on products, Custom Offsets took it and ran with it. Their communications were outstanding, through the sale process, mounting and balancing, shipping and tracking. And once received, everything bolted up without issue, no rubbing or fitment problems -- just perfect! I don't often off-road wheels and tires (I keep my trucks for years!) but when I again do, I will go first to Custom Offsets! Everyone else I tried was just a waste of time. read more

Awful company. I dealt with them for 2 weeks in the past just for them to do the bare minimum that they could to get me to shut up. fast forward a couple of months I stupidly ordered another set of wheels from them and they came mounted wrong, now they are screening my calls and won't answer. Please for the love of god do not buy from them. I should have learned my lesson. read more

Spent $14,000 on a lift kit, rims, tires, etc here. One of the tires they sent me was out of round and causing bad vibration issues with my truck instantly upon instillation. This should have been checked prior to me receiving my order since they did the mounting/ balancing... the warranty claim process is a HUGE pain. More than likely will be taking any future business elsewhere. read more

Purchased a set of wheels and tires from this company. Had an issue with one tire being out of round. All documentation for warranty claim was submitted. The manager Claire, was respectful and offered a full refund for the defective tire. read more

Custom Offsets - Fuel Shok 17x10" offset -18 BFG KM3 285/70/17 - Tires Near Me - Wrightstown, Wisconsin

Tires are losing pressure rims came with the scratch on. It. Haven't dealt with any of the issues do not recommend using them.

Please read full review as i have time stamped details near the bottom. CO did issue me a full refund in the end. Ordered wheel and tire package, ceramic coating, lugnuts and tpms sensors. $4k total. When arrived me and the delivery driver found every wheel has some sort of ding, chip and discoloration. It was noted by the driver on the shippers and my shipping invoice. Guessing discoloration is from improper ceramic coating process. I immediately contacted CO when I was told it had to be through email. Here is where the process gets funny. Read many complaints now about this same habit of customer service. I email and they reply that day or next day. Asking if I want $100 and keep wheels. That is like a slap in the face. I denied the money and said lets get a new set coming so they could redeem theirselves. Next offer was to SWAP. Thats where they ceramic coat new set of wheels and ship just the wheels where I then have to take the new wheel along with the old wheels to a local shop and have the shop swap sensors and tires to the new wheels. Pack the damaged wheels into the boxes the new wheels came in and ship back. Of course they offer to keep my CC on file so if they do not get the wheels they can charge my CC. That is fine. They also will pay $35 per tire to the shop for the swap. But for me I drive a honda and the wheels are for my Yukon that wont arrive for another few weeks. That means multiple trips to and from tire shop. A huge headache. So back to the emails. I have now emailed back and forth lots of times. Each time i get same question almost. Or asked if I dont want the swap deal do i want to start return. Like YES already I asked for return multiple emails already. I get email and reply back to CO and wont get a reply till CO is about to close. I answer email immediately just to get a generic email back saying they are closed and operate from X-X. this is like their trademark. Send email at last minute of work so when I respond they are closed. I have sent so many pictures. I have cameras outside and in garage showing the whole process of the delivery. I am starting to think this is how they get people to keep the wheels or something. Let me tell you CO. A 5 minute phone call and then emailing the details where I then answer the email in agreement would make this process super fast and effective. You get your documentation and a happy customer. I hope tomorrow we can finally start the return process. Other reviews on forums and BBB have me feeling nervous like I may never get a refund or if I do will be months away. The YouTube video they email you after your purchase is nothing but bullsh!t. They claim to look wheels and tires over multiple times along the process so they ship pristine products out. Would the employees who decided to ship my order put these on their brand new car? My order was definitely given 0 sh*ts about. I will attach pictures so all can see. They are super quick to answer questions when ordering and when waiting for shipping but once it comes to damaged products it becomes a game of got your money you're not important. I was bragging about this company so much from the videos and communication in my forums and groups and now I am laughed at because I spoke too soon. Good luck future buyers. Buy local!!!! I will update once I get my refund or whatever comes from this experience. Right now each day passing anxiety gets worse. Take my review and run, seriously. 03/31/22 first email with pictures sent to CO. 04/06/22 Finally acknowledged me wanting to return wheels n tires. Waiting on their shipment of wrap, pallet and straps where I then package wheels and send email picture back to CO and wait for a reply with a pick up date. Todays emails have been the fastest I have had in one day. 2 within 1 hour. Very happy about that. Great start of the day. 04/08/22 Just got off the phone with Joey from CO. Joey was great and addressed all my concerns and is my direct contact till all issues are resolved. Joey listened to all my concerns and my extra babbling from frustration. He acknowledged, apologized and is going to move my return along. Thank you Joey for the call. Call itself made my day. 4/12/2022 Received pallet and straps from CO so I could get it ready for shipping company to pick up. 4/14/2022 Shipping company picked up wheels. I emailed pictures of tires and shipping labels. 4/15/2022 Joey issued full refund 4/16/2022 My bank account reflected the full refund. read more

See all

Horrible experience with this company, they care very little about quality customer service and making things right when they do wrong. All 4 of the rims I got had extensive damage, the set was useless to me at that point. They offered to give me $300 back which was an absolute joke. They claim that all wheels are inspected by a professional before being shipped out but it's absolutely BS. The powder coating was horrible, drips and missed spots everywhere. NEVER AGAIN WILL THEY GET MY BUSINESS, HORRIBLE THIRD PARTY VENDOR read more

Ordered a set of wheels for a Traverse, called before the wheels shipped to verify fitment and they base how/if wheels can fit by customer-submitted photos. No photos were provided of how these wheels would fit so I was told by Customer Service that they *should* fit and that if they didn't fit right, they could be returned as long as tires were never mounted on them. Never once did the Representative state that there was a ridiculous 20% restocking fee along with the buyer having to pay return shipping on the wheels. If ordering, you had better be sure ON YOUR OWN that these wheels will fit the way you want/need them to or else STAY AWAY! read more

Everything went well in order to delivery and the product however I was disappointed that the price increase over $1000 in one month for the same exact rims and tires. Who made the decision to increase $1000 in one month? Gouging is no wayywher read more

Custom Offsets cost us over $5,000 in LOSSES and still have not restored us as promised. On July 16th we placed our system matched rims on our truck. They immediately rubbed the trim, although they were matched to our specific truck. When we tried to remove them, they would not come off. They were fused to our truck. We called them and notified them and had the truck towed to a mechanic who confirmed the rims were not correct, and to remove them, it would cost around $1200. Custom Offsets was notified of the rims it inaccurately matched and sent to us. Throughout a grueling week we asked that they be responsible for the damages and after much back and forth, Custom Offsets finally agreed on July 20 it would be financially responsible. During this issue we had to rent a car to travel to work as a result of Custom Offsets inaccurate match in its systems both on web, mobile and verbally, which we also relayed. It cost us $831 for 5 days. We were told they would pay for the removal, but they asked we pay and they'd reimburse us...after a week of going back and forth. We paid $1182 out of pocket, in addition to the $831 for the car. Custom Offsets has been in receipt of the actual rims on July 27th, although Custom Offsets carrier had possession and confirmation on July 26th yet it has withheld the refund of $3,099.77 for the purchase for 6 days now without any indication of when we can expect our funds back. We have yet to be reimbursed. We have been given the run around and now we are being ignored. Now we are going to have to seek an attorney to recover all of our losses, including the outright theft of the $3k, considering they have their rims back and have kept our funds. Custom Offsets is responsible for a total of $5,113.61 in losses. Obviously I would not recommend shopping with them. I would not recommend relying on their inaccurate system to match to your vehicle. It could cost you a lot more financially and mentally in the end. I will update this review with the progress of the lawsuit, should it be necessary to move forward. read more

Never received product! 1 month after purchase and 2 weeks after expected delivery date made contact 3 times over last 2 weeks for status of order to continuously be told they're setting in warehouse but fail to ship them for unknown reason and then won't contact back with explanation or refund. read more

this place is a joke stay away from them. If you can buy wheels elsewhere, you should. I ordered a new set of Cali wheels for my Dually and two of them were damage when I received them. I called them that same day. I received the wheels and did everything. They asked me to do that day. It's been two months now and they still have not done anything. They've had the damage Wheels now for 2 1/2 weeks. They said they have to inspect them. If they would've done that in the first place, I would not be in the situation. Don't forget I've already paid for these wheels and they're not cheap. Stay away from this place because they're not even trying to make it right. I have been without a vehicle for almost 2 months and they don't care. I have a company to run and people depending on me. read more

Great experience! Shipping was fast and everything was well packed. Very happy with how everything looks however I'm disappointed in the balance beads for my wheels. They suggest in the ordering process they're great so your wheels look better without weights but shortly after receiving my order they put out a video stating they're not great or recommended. Sure enough I have some bad balance issues and need to risk having my wheels damaged having a local shop remove the beads and properly balance them. Unfortunate as now the cost benefit of having them do the wheels for me is lost. read more

Well my wheels and tires showed up 2 weeks later then they told me! After I opened I didn't get the shirt I paid for. Then once I put the wheels and tires on our vehicle I asked them to be balanced and they were all out of wack and had to pay to get them rebalanced through Less Schwa! so yeah not to happy with my order. read more

I purchased wheels that were on sale, it was the 'Vision Wheel Easter Sale' that they advertised for on their homepage. The wheels were 22% off and I added the tires (not included in the sale) The next day I decided to go with a different tire and they retracted the sale price of the wheels. I spent the entire next day arguing with customer service, particularly one exceptionally rude person named Sydney who was absolutely unwilling to look into the situation and would prefer to make me jump through hoops and prove they were having a sale. Eventually someone from their company came forward and showed that I did indeed buy them on sale and they refunded me the 22% over charge... Now the wheels arrive 4 days later then promised with no instructions or communication as to wether someone needs to be home or a delivery window. The wheels arrived scratched around the valve stems most likely from them installing the valves and a lot of visible paint defects on the face of the wheels including runs. I figure as awful as customer service was to deal with that I'd just take care of these issues myself. read more

Do not waste your time. I ordered rims and tires and what a Fiasco. 1st they try to sell you a bunch of crap along with what you just paid for. So long story short they lost both set of tires that where sent to the wrong wear house. 6 weeks lost of i will get back to you and no answer. They talk a good game that is it. read more

Have ordered from them before and was great this time I ordered a set of tires and paid the extra $200 for expedited shipping since i was kind of in a time crunch for my schedule. ordered at 5:00am on a Friday said estimated delivery date would be the following Tuesday. I know it's only an estimate so I was figuring a day two tops extra. Turns out it didn't even get loaded up till the day after the estimated delivery date and now I'm 7 days in and tracking says I have 4 more days to go so I contacted the shipping company and turns out that custom offsets didn't send it expedited. So I paid for it and didn't get it. If you have a good experience with them I'm glad for you but sounds like you might wanna check and make sure your getting what your paying for and not getting ripped off. read more

I ordered a ballistic 959 rage rim for my truck on 11-12-22 I specified that this was needed before 11-17-22 for a upcoming trip. Was assured it would ship on 11-14-22. It is now 11-16-22 and rim still has not shipped. Will have to cancel my trip which cost me more money. Contacted customer service and got the run around. They did not care. read more

i tried to purchase wheels and tires but when i received them a center cap was missing. custom offsets told me it would be on back order it's been a couple months i've called no help then i was emailed and they suggested i order a center cap from e bay because they could not get a center cap from their distributor. so i tried and just my luck it doesn't fit but i had to do that myself when i purchased it from them and now im stuck with wheels with no center cap it throws off the whole truck. i want to just send them back and get a refund. they tell me its not their fault and no bad intentions but if its not theirs who's is it? i bought them from them it's ridiculous. bad business in my opinion so im stuck with these with no cap and no idea what to do very frustrating. becareful when you order from custom offsets read more

Do not buy from custom Offsets. I called a sales rep from custom offsets, gave him the tire size and the design of the wheels from their own website. He sent me an email with a check out link, I then ordered the wheels thinking I was good. A few days later I went to the shop to install the wheels but they were rubbing on the brake calipers of my 2001 stock Toyota 4runner. I am now told that I have to wait for authorization from them to return the wheels for a refund even if I have not driven on them. Save yourself the trouble and shop somewhere else! read more

Well after waiting for a pair of tires that I ordered for over 11 weeks, which I never received because they were advertising tires that had been discontinued two years ago, they didn't want to do much to help out. I ended up ordering a different set of tires that I did get in a timely manner. I also thought that even after all the time wasted on these discontinued tires that I would've received a free sticker that was supposed to come with the first set, but sadly nope. read more

Their online fitment guide was WAY off base and gave me wheels that made the rubber hit my upper control arm, and not just a little touch, I mean the tire was indented and you couldn't rotate them with your hands. I literally pulled forward and back in my driveway when I installed them to see how bad it was. A matter of feet! And they would not exchange or refund the wheels "because I drove on them", didn't hurt them, didn't even hurt the tires! I'm out a ton of money because of this dirt bag business! Because they have a terrible IT department who have no idea what the factory guidelines are for your car. Expensive lesson for me: I should have researched more but I chose to trust them! Hope it doesn't happen to you. Furthermore it takes forever to get your wheels and tires. I went to Performance Tire Plus for my replacements and they shipped the next day (the wheels I got from the new company had an +18 offset and the guys at Custom Offsets told me this manufacturer doesn't make anything less than a +35 in a 20" wheel?!). My Performance Tire Plus order arrived literally within 3 days! Way better than the 6 weeks with these idiots. And yes after losing hundreds of dollars to these idiots because they can't even build an accurate website I'm going to help everyone I can through every resource I have for as long as it takes to keep them from making the mistake of using this company! Oh and bonus? They sold me "custom" spacers for hundreds of dollars that I've never recieved and they won't refund either. Funny part is I can't use the spacers even if they did show up because I would have to add bigger wheel studs and negate my 10 year warranty. I found all that out within a week but when I tried to cancel yet another mistake with this company they basically said that it sucks to be me because I didn't cancel within 72 hours. Don't make the mistake of trusting this dirt bag company. They will rip you off without remorse! They also lie and say they have 5 stars out of 2,293 ratings? read more

Custom Offsets - Fake ratings they made up - Tires Near Me - Wrightstown, Wisconsin

See all

Terrible company to deal with. Facebook reviews Is fake. No updates from them, had to keep calling to find out status of order because they said website was having issues. I paid for fast shipping and didn't happen. I had to call in to get a refund. Shipping company left my order on the truck for 4 days before unloading it. When finally delivered the pallet was destroyed and my wheels were all over the truck because it wasn't strapped down. I went to 2 tire shops and the Chevy dealer to find out 2 of the TPMS sensors are bad and won't pair. Still waiting on response from Custom Offsets. Will end up costing me more than I saved. Not worth the hassle. read more

Does this company ever ship products that people pay for and order? I had a lot of faith in this company.... Looks like this company is so busy on social media that they don't care if you place an order. read more

I purchased 4 chrome wheels from Custom Offsets & last week I noticed the wheels looked like they were peeling/flaking or pitted-something of the sorts. The wheels have been on my truck just slightly over 2 months. It has barely been drove, mainly just sits because I drive a car daily for better gas mileage purposes. When the truck has been driven, it has been dry. I take very good care of my truck, wheels, etc. with regular cleanings. I contacted Custom Offsets immediately after noticing this defect, sent in pictures & got a reply back that road hazard is not covered under manufacturer warranty. I understand that-what I don't understand is how in less than three months there would be this kind of damage and they will not stand behind their product/sales. I will never buy anything from this company again & I recommend to the public to stay away and buyers be aware. You spend a ton of money for products that obviously can't even last 2-3 months which is outrageous and horrible customer service. read more

Website looks good but still waiting for Rims and Tires that were in stock to be delivered .That was over a month ago..Custom Offsets was 2 weeks behind their timeline before they shipped which is not the end of the world,but they use a shipping company called The Custom Company which has horrible reviews and Custom Offsets knows about this..They shipped my rims two weeks late now the Custom Company's tracking order doesn't work they shipped my rims past my location to SF Bay Area and now they have been sitting in a warehouse 40 miles from me because that warehouse doesn't deliver to my area and they won't give me an address to just go pick them up..Now no matter who I call the rims are just sitting there 40 miles from my house because no one can figure out how to get them 40 miles down the freeway ..Contacted custom offsets and was basically hung out to dry and told to handle it with the shipping company..Thats a 5500$ order I've been chasing now for over a month..Save your money and find rims and tires locally ..my fault for not looking up the reviews on both of these businesses first cause I would have never gave them my money,look at the other reviews they say a mouthful. read more

I never write reviews about a company, but I feel this needs to be addressed or shared. Take it for what it's worth. If you want to waste PTO, and more money after receiving your order then order with this company. Otherwise, do not purchase from them. Purchase locally. I ordered a set of wheels. lug nuts, TPMS sensors, and tires from them on the same day. I was told it will be combined as a wheel & tire combo, and that I would receive it mounted & balanced. Well, not the case. A day or so after placing my order, I noticed that it was broken up into three packages. One package was the wheels and TPMS sensors, second was lug nuts, third was tires. I called to make sure that is not how I will be receiving them. I was assured that is just how it broke down in their system and I will receive them mounted and balanced. Found it odd the person I spoke to didn't find that wrong at all and check anyway. So, a couple days passed, and I notice that the wheels shipped? Huh? Call again. This time was "that wasn't supposed to ship like that". Yup. That's why I called the first time. Now I'm going to have to pay out of pocket for the mount and balance. The young lady I spoke to said that I should be reimbursed completely for the install due to the inconvenience. I agreed and asked if she would notate speaking to me. This is where I lost the first day of PTO to receive the wheels. The day I received the wheels I saw that there was no TPMS sensors. Not looking good now for this company. I call the next day to find out it was sent with the lug nuts. I received them the very next day and the lug nuts were packed LOOSELY with TPMS sensors that were also packed LOOSELY. Now for the wheels. According to the shipping company, I was to receive the wheels the following Tuesday. There is the 2nd PTO day I had to use. They did not deliver. BTW customer service with that company, and their tracker is completely useless (as you will see in other reviews). Delivery rescheduled for the following Thursday. Yep. Another time to take PTO. Think it's over? Nope. I take all the items to the local tire shop to get it all installed the following Saturday. Turns out two of the lug nuts were wrong. Great. I can't call CO because they are closed on the weekends. The following Sunday ALL TPMS SENSORS go out. I went back to the tire shop Monday (running late to work) to see if they can scan/relearn the sensors. Nothing. Called CO AGAIN! Told them about the sensors and lug nuts, and that I will send the receipt for the install (over$300). I mentioned I am going back on Wednesday to get new sensors replaced as CO wanted me to go back and ask the tire shop to write a letter saying the sensors are faulty. After the BS I have dealt with so far? No. I went back Wednesday and got new sensors installed. Wow. Magic. They work. Which BTW was ANOTHER $300 + TO GET IT DONE!!!!!! They send me a message saying the will reimburse not even half of the first install. Now I don't even think it's worth the hassle to send in the PROOF (like I'm going to lie about sensors, instead of saying I never received the wheels or tires, seriously) of the second install with WORKING TPMS sensors. Take my advice for what it's worth. I should have read up on reviews prior to making an order. Please read my review over if you have to. ORDER LOCALLY!!!!!!! read more

I ordered almost 10k in parts on January 31st 2023. It's now May 9th 2023 and I am still getting the runaround. Everything that I ordered except the wheels was supposed to be delivered 3 days after I placed my order. After waiting months I finally receive what's supposed to be my order and the rear lift blocks for my Icon 4.5 lift kit for my 2007 Dodge 2500 does not fit. I was instructed by Icon to remove the flat plate that's welded to the axle. I explained why this is incorrect in a video and they told me to go through the company I ordered the lift from for questions. Went back to custom offsets and received no help. After 3 months of bs I asked for my money back. Custom offsets sends me a pallet with one box, two pieces of flat foam, and a packing envelope to ship my order back. Keep in mind that I had to be home to receive this package, and that's another day away from work for me. I ordered 5 wheels and tires, exhaust tip, stage 4 icon lift, and some merchandise. This does not fit on one pallet. So they waist more of my time forcing me to send pics of what I explained to them that I had for packing material, and now I wait some more. I highly recommend thinking twice before ordering from this company. read more

Very poor communication with customer service. We were sent wheels that did not fit our car even after talking to two sales agents. We took the car with the wheels to Tire Kingdom who have done this work before and they could not get the wheels on. We had to pay Tire Kingdom for labor so we are out that money too. We have been trying to send these back for a refund but so far, going on 4 days now, no response with a return authorization number. We can only communicate with customer service through email and they never respond back. Our next step may be to stop payment on our debit card. Buyers beware! read more