Customer Service is trash, and their "Suspension team" doesn't know what they're talking about, or they're just lazy and don't do the research. Ordered a part after asking them to confirm it fits. they did confirm via email. it was the wrong part, confirmed this with my local mechanic who actually called the part manufacturer to confirm even further. Trying to get the correct part shipped out / getting the old one back has been a nightmare. they have been working with me through email, but it has been several weeks at this point and little to no progress. ~ with that being said; wheels and tires are here and look good. we'll see how they roll if my part ever gets figured out. read more

I don't often write a review either but i feel compelled to in this case. I purchased a wheel and tire package. All appeared to be good. I had the tires installed, rebalanced and aligned. When i first drove there was a persistent shaking between 42 and 45 mph. I figured it was probably a poor balance or alignment job. A few months later and frustrated i took my truck to Toyota. They tested the tires and told me three of the four had excessive road pressure (not tire pressure) and there was nothing they could do to correct the problem. I contacted custom offsets and they wanted me to return the tires for inspection. What do they expect me to do with the truck in the mean time. It is not that custom offsets was bad, in fact they were responsive but there was nothing they could do. Bottom line there are some things you should buy locally. Lesson learned. read more

custom offsets did a great job for me in spite of huge back orders from their suppliers. in the end I adjusted my order and went with a different tire. I am very satisfied with the US made Mickey Thompson tire that I got versed the China made tire I had originally ordered. the tires are well balanced. and the FedEx trucking was fair...... my order seemed to drop off the radar for a few days but did resurface and made it to me. read more

Highly recommend you take your business someplace else. I had sent an initial review and it was very good review because I was very happy with the customer service. That was until I received my merchandise and realized that my order was not done correctly. Understanding that people make mistakes, I reached out to them. I requested to speak with the young lady that I previously spoke with, Myranda. This went on for a couple of weeks of back-and-forth and her telling me that she made several attempts by phone and email to contact the distributor and she was simply not able to reach the distributor to make the necessary corrections to my order. After several weeks of back and forth communication with Myranda, I took it upon myself to contact the distributor directly. I just happened to have their contact information because they had contacted me to answer some questions on the spacers that I ordered. I asked the distributor for assistance. I explained my situation; about Miranda not being able to reach them for several weeks. They had no idea of my situation and informed me that they speak with custom offset service regularly, sometimes more than once a day and they were unaware of my situation. Once I talked with the distributor, they immediately looked up my order and assured me that they would rectify the situation themselves. They allowed me to send my spacers directly back to them and they immediately corrected the problem and sent them back to me. Don't be fooled by the polite customer service on the other end of the phone. I recommend you take your business someplace else, someplace more professional and not sugarcoating it with polite phone service until there's a problem with your order and then the tables turn and they brush you off and give you the runaround for weeks. read more

You order they take your money, tell you every thing is in and getting ready to ship a day later. then 2 weeks later you check on your order and they tell you it hasn't come in yet. They lie to you has soon as they get your money. we never recommend this place. If you go to the Better Business Bureau you will find out how Crampton they really are. read more

Custom Offsets - Tires Near Me - Wrightstown, Wisconsin

Worst customer service that I've dealt with in recent memory. My order was shipped over 6 weeks later than the "guaranteed" arrival date, they didn't do anything to make that right, but I was willing to get over that. One of their people talked me into paying to have them do balance beads on the tires and wheels I bought, which I just had to spend another $240 at my local tire shop to undo after less than 1,000 miles because Custom Offsets techs don't understand how to balance a tire. I have pictures from my tire guy showing one wheel having 7 ounces of balance beads in one tire and less than 3 in the next, which was obviously throwing my truck all over the place. Needless to say my tire guy thought I had someone do these tires in their garage, he was doing his best not to scoff at "whoever I let touch my wheels." When I contacted customer service to see if they were willing to make things right, they sent me a snapshot of their fine print saying they don't back their balance beads at all and that I was outside of the 30 day window anyway so sorry about my luck. It felt like I was dealing with a Chinese company, should have stuck to my gut and stayed local. I will definitely never use them again in my lifetime, and if I were you I'd steer clear. Buy local and hope for local customer service, or really any form of customer service for that matter. 100% would never recommend spending any of your money with this company. Good luck in your search for tires! read more

Wrong wheels and tires sent, kept them due to time constraints. Venom Power Terra Hunter XT tires given ARE NOT ROUND. DO NOT BUY! Company did everything but the right thing which was to send me all new tires or allow me to get what I first ordered. Balanced them 3 times at their directions only to be left with weight sticker residue all over my new wheels and to still have them shake my truck off the road. Very dissappointing. read more

My son wanted wheels from here and I placed the order. The staff kept in contact to verify my order and when they realized they didn't have an item in stock contacted me right away. Great team!! read more

I ordered rims in July, was notified that 2 rims are backordered... I wanted just cancel, they want to charge me 20% restocking fee for rims they never sent me... So we went back n forth, decided to just get rims for another car with the "credit", they said it was good to go and later in the week, told me its backordered... so I wanted to cancel, again, wants to charge me 20% restocking fee... Crooks! stay away, go to a local dealer... read more

So jake from custom offsets contacted me and is making everything good. If they had more guys like jake working there to make thing right it would be a great company. There still is one issue we're working on and if he follows through with what he's telling me I would deal with them again in the future. read more

I ordered wheels and tires for my ram 2500, all 4 Toyo Tires 35/12.5R20 are out of round and proven to be out of round following a rode force test that a local tire shop performed. Each tire is $520. The truck shakes because of this. Customer service tells me to file a warranty claim, so I do, after that they tell me to take the tires to a local Toyo dealer and have them take care of it (like it is their problem) . I take them to a Toyo dealer here in Bismarck ND, guess what they say? Since I didn't buy the tires there , they won't warranty them. Totally understandable. I tell custom off sets about it, they say "weird, most dealers are very helpful in this situation". So now I have the option of buying new tires from custom offsets and sending these ones back. Of course they won't reimburse me once the tires arrive, because why would they? I Only purchased these $2100 defective tires from them? Once they receive the old tires I send back to custom offsets then custom offsets will send them to Toyo for evaluation, which only take 5-6 weeks, how convenient. So bottom line is don't ever buy anything from this absolute rip off of a business. They have zero customer service or accountability for the product they are selling you. Go to a tire shop and have them get you what you want because they will take care of the issues on the spot while they fight with the manufacturer about warranty reimbursement. I wish I could leave a zero star review for custom offsets read more

Bought some wheels a few weeks ago for my cargo van.. got them about a week or so later to find out lug nuts were missing. Not a big deal, called them up and they sent them right out.. Went to tire shop to get them installed and started backing up and heard a scrap. The wheels were rubbing on calipers!! So I called custom wheel offset and they told me it's not there problem that once the wheels are on vehicle there's no refunds. I used their website and entered my vehicle information and those wheels were on the list that would fit my van! now I'm stuck with wheels I can't use and they aren't willing to give me a refund! This is bad business on $700 wheels. I'll never shop with ya nor recommend you cause of this issue you aren't willing to make right! read more

The worst company I have ever dealt with. Do not use this company. They do not stand behind their products and blame everyone else. My tires were deemed not round and still waiting for them to take ownership of the issue 2 months later. They told me that they would send me new tires but if the company (Toyo) tells Custom Offsets they are good then I have to pay for the the new tires I received as well. I went to PepBoys and they deemed my tires as not round. I am now in the middle of this and Custom Offsets will not help. DO NOT USE THESE PEOPLE. read more

Would give a ZERO if I could. They will tell you over and over waiting on manufacturer. When you call for an update they say waiting on manufacturer to get back to them. I got tired of waiting and called manufacturer "Cali Offroad" they answered 2 ring and stated "the wheels you are asking about are available and have been available in multiple sets in 6 of our warhouses across the Nation and have been available for quite sometime. In fact they told me they are in stock just miles from where you calling me from for pick up TODAY!! Still took CUSTOM OFFSETS more than 3 weeks after I told them to refund my funds. 4 months total...what a waste of time CUSTOM OFFSETS are!! Don't use these worthless, lying, lip service, incompetent, spineless company for ANY of your truck needs!! read more

They will charge you a 20% cancellation fee and act like you should have known about the cancellation fee even though the info is buried on their website and not easy to find. My item was on back order and they still charged me 20% because I didnt want to wait. NEVER AGAIN! read more

Wish there was a zero star review as Custom Offsets is a horrible company to deal with. Their website may look fantastic but that's where it stops. They hide behind their FAQ page to say that it's the customers responsibility to know if the wheels or tires their websites specifies actually fit even though you select your specific vehicle during the process. The reason for this is so that they can make additional profit by charging exorbitant restocking fees for every wrong order. It's a wonderful business model as long as you don't mind screwing a number of customers along the way, after all there are many more that will follow behind them without doing the online research to look for reviews before their purchase (like me for example). I purchased a set of wheels and tires for my Mercedes and the tires were 2 inches shorter than factory (after taking months to receive them). The wheels needed hub rings and when I called the rude salesperson said (oh all aftermarket wheels need hub rings, I can sell you them for double the price of what you can buy them on Amazon for if you want). Then while working with the return department (don't expect a return call right away like they advertise, all communications take days each time) via email they put it in writing that the wheels would be just fine without the hub rings as they are almost the same size (for anyone not knowing, Mercedes don't have studs w/ nuts, they have lug studs so it's important the wheel is centered on the hub to prevent additional torsion on the lug studs). I decided to keep the wheels as I didn't want to pay their $300 restocking fee for the wheels and tires, but they still are requesting me to pay to dismount the tires, then pay a restocking fee of $175 (the tire price was only $386 for the tires at checkout) then buy new tires and pay again to mount and balance. They do not stand behind their products and they do not every try to make it right. Horrible horrible company, do not recommend, use Tire Rack or any other reputable online tire shop, do not go to Custom Offsets. read more

Very disappointed with Custom Offsets. My son ordered a set of rims and tires. The tires rode horribly . We took them to local shop to get them balanced but they said they could not balance the tires because they were out-of-round. So he tried to return the tires but Custom Offsets is just giving us the run around. This has been going on for almost a month now. If this was a local shop they would not stay in business very long. With customer service like this. I WOULD DEFINITELY NOT RECOMMEND THEM. read more

Really good service and staff. 1 wheel arrived damaged. But got replaced no problem. Never sent me my valve stems. Good turn a round on my order, received it faster than expected. read more

Stay away from this company. Buy your wheels and tires from anywhere else. The told me for 2 months my wheels and tires would be there in two weeks. They knew they didn't have them but they made up any lie they could to string me along. I choose this company because they had what I thought was a great deal on Memorial Day. 15 percent off for vets and military sounded good along with the 500 dollar gift card they advertised. Read the fine print it's a joke. Also the first military discount they gave was 30 dollars definitely not the 15 percent of 1250 set of wheels. This company is as dishonest as they come. Evan the customer service manager reached out to me and did make sure I got refund. But with that he has called , texted, and emailed me everyday for several weeks asking me to change this review. I wouldn't recommend anybody use this company. Stay away. I'm reasonably sure the reviews here on Facebook are paid for or completely fake they have 2.2 rating on several sites and I'm not sure that's even accurate. read more

Purchased a tire and wheel set and delivered in May '22. Placed on vehicle but had a bad vibration. Contacted Custom Offsets and told me to rebalance at my expense. Still had same vibration and shop pointed out that two of the wheels didn't have any weights on them, even though Custom Offsets sent a sheet pointing out what each wheel had for weight. Contacted again, sent them video of the tires being spun on the ballancer where you can see the tires moving up and down, and they tell me that I have out of round tires which I would have to dismount and ship back. The shipping cost was staggering and decided to just purchase a new set from a local shop. Still had same vibration after new set. Contacted them again and they said I had to dismount the tires and get video of just the wheels being ballanced. Showed them video of some calling for weight and others very little but clearly you can see the wheels are out of round while they spun around. Custom Offsets then tells me that the manufacturer will probably deny the claim as they said they don't see the problem. How Custom Offsets does not make this right nor tell their supplier that their product was faulty is beyond me. DO NOT BUY FROM CUSTOM OFFSETS. I should have read the reviews prior to this purchase. Would have gone elsewhere read more

Ive had nothing but problems with my order but at least the customer service is decent. I wouldn't recommend this company unless your willing to spend forever talking to customer service about your messed up order. read more

I ordered with Paul. Paul called my wheel company directly while I was on hold to make sure my wheels were available. I waited two weeks for wheels and started getting information about back orders. I called Paul and emailed him multiple times with no response. I called and spoke to Marshall and was told my tires were in, but my wheels were not available. I left Then ordered new wheels which were delivered week later than I was told it would be. Then I asked to cancel. They placed the cancellation order and the warehouse pulled the order back so the cancellation never happened. I called again and was told not to cancel because my wheels were in, but they used one of my tires on another vehicle so I have to wait for it to come in. I once again cancelled and was done with them. Terrible company, I wouldn't recommend them to anyone. read more

Local tire shop found my Ridge Grapplers in a warehouse near their location. I called and they said they could get them, well place the order they take my $3500 and then proceed to text me daily up selling me on the fraudulent ceramic rim coating. Stuff costs them $100 a gallon and they charge nearly $300 to spray it on and wipe off. Any way I get a call the tires that arrived were 18" not 20" so my entire order is screwed and I missed out my tires that I could have just got locally!! Every time you call your on hold for at least 30 minutes. RUNNNNNNNN read more

Look , the way they do thing is why I went here but I decided since I just bought a 100k truck maybe not paying in full would give me a break for a bit so first time using affirm I get can be a issue and I'll be honest I'm picky but the customer service is the worst I have ever experienced no help whatsoever it took 2 days before someone finally got back to me and straightened out my issue witch was catching a mistake on my end canceling the order before they had a chance to even process it now I re ordered a different set and also paid for a ton of extras I even got to pay over the phone this time for a price adjustment now we're going on day 4 here I've paid out a ton of money and I don't even have a email confirmation on what's getting ordered just word of mouth , I've been trying to get ahold of a manager that can help me because sorry let's face it call center people suck so I see the owner or someone on here actually responds hopefully you see this and reach out and help get this all correct read more

Criminals. Do not believe the guaranteed fitment on their website it is a bold-faced lie. After spending $2400And waiting a month being talked out of the tires I wanted I now have rims and tires that I cannot use and cannot return. I have never felt more violated betrayed By a company before. I will be sure to let everyone I know and anyone I speak to in the future know where not to buy their rims and tires read more

I purchased wheels from them that they said would fit my car and the wheels did not fit. They have been stringing me along promising to take the wheels back for more than a month now. HORRIBLE customer service! read more

The entire process with Custom Offsets went very smoothly from the moment I purchased the wheels, to Brock calling me to verify everything I ordered was correct, to when I received the wheels. I had an instant issue with a small chip when the wheels arrived. I then called customer service, talked with Charlie, who was of great help. He made sure I didn't hang up the phone unless I was satisfied. In the end of the day I believe the issue came about from shipping, but Charlie and the Team at Custom Offsets made sure I was happy either way. I will now recommend Custom Offsets to any one in need of a quality setup, by a quality team who stands behind their work. read more

Whatever you do make SURE you know exactly what you want/need. Unfortunately I didn't know so I spent weeks corresponding by both phone and email asking questions, and was assure the tires/wheels I ordered would fit my truck. Like a idiot I believed the salesman was speaking the truth, I soon realized he was telling me what he thought I wanted to hear, and saying anything to "make the sale" I ordered a lift, tires, wheels....just to find out the wheels that HE TOLD me would fit with little to no rubbing actually do NOT fit at all, well they "fit" they just don't turn. When I called to ask about it i was told to have my mechanic cut parts off the truck and I'm not talking about the normal trimming I was expecting, no, I was told to cut metal parts. I was told everyone does it....maybe so but I would expect to have been told this before I placed the order, so I could decide if I wanted to cut the truck and void my warranty or if I wanted a smaller tire. Lesson learned, an expensive one, but learned there are still people/businesses who couldn't care less about the customer, their ONLY concern is sealing the sale by saying whatever it takes. read more

Tires & rims both priced hundreds over competitors, refuse to price match even with a full bundle buying all the add ons. Seems the 300$ over pricing would be negotiable when spending thousands & providing links to competitors standard pricing. read more

Horrible experience. I ordered a wheel and tire package through them, they were both in stock. I got a text and email THREE WEEKS in a row all saying "expect your package at your door in 6-12 business days. At checkout the shipping said 2-3 weeks. Well 5 weeks later still hadn't received my package, so I called and they nervously threw out a bunch of bull crap about my wheels getting lost and placed with another order and multiple different excuses. I will from now on order any off my wheel, tires, or lift needs through the shop that does the labor as they got my lift in 2 months quicker than custom offsets could and they could've got my wheels and tires within 2 days instead of almost 2 months!!! read more

I will never order anything from them again. The shipping process was repeatedly delayed over and over again. I didn't get my wheels for two months due to the fact that they say "in stock" on their website when they really aren't. I ordered a wheel and tire combo and from the order 2 out of 5 items were missing. No wonder their customer service department is so responsive. It's due to the fact that more times then not they botch the orders. They couldn't even remember to put the lug nuts (32 of them) and the tpms sensors in my order but they definitely didn't forget the "complimentary" company sticker to be promoted for a job half done. read more

Company is fine to do business with, advise you pay the extra shipping for FedEx freight. Leaving 4 stars because they used a subpar LTL freight company to ship my last order from them, had to track it down myself and took 4 days to do so, turns out it had just been sitting on some freight dock in my city so I went and picked my order up myself. Moral of the story, pay the 179 for FedEx freight service. read more

they said a tire ( general atx 33 / 12.5/20 114s load E ) would work on my year of truck ... every tire company around says the load rating isnt good enough to be safe on my truck its a 114s on a 2011 f350 .. on the door it calls for a 123 from the factory . when asked them they played stupid then said if i purchased the wrong tire i could send them back but i pay the freight for shipping plus a 30 % restocking fee .. this isnt the first issue ive had with them i should have went with my gut feeling . all i did was listen to their recommendation . this is what they do for a living so i figured they should at least know. please stay away from these guys they act as if they are the best well they are the worse buyer beware !!! read more

I've been waiting for 3 weeks now for my wheels to even ship! They won't give me updated tracking information. Keep saying "we will get in touch with the manufacturer" I've asked for the manufactures contact information myself because I will be happy to contact them. 3 weeks shipping is insane! read more

Ordered a set of American Force wheels in August. Was told 2-10 week build time. Saw no update after 10 weeks. So i started calling. Called 3 times, as recently as yesterday. Each time being told another 2 to 4 weeks. Been waiting over 14 weeks. Being wheels were built to order, order cant be canceled ( understood). Asked about swapping out wheels for a set of American Force wheels listed on there website as in stock, even agreeing to pay the difference for a more expensive wheel. Said they cant do it. Asked if wheels are built to order, Why does their website say they stock certain model American Force wheels. Checked website again. Still saying 8-10 week build time for a polished wheel as of (11/19/20) Asked why there add is misleading. Was told its an error and needs to corrected. They offered a partial refund for inconvenience. Partial refund was $100 on a $2400 set of wheels. Again misleading. I know covid is slowing things down. But not one update/email from C/O. Ive had to call them every time. Even spoke to Jose in Customer Service who said he would have a representative call me back. Never did. Very helpful in the beginning until they get your money. Didnt plan canceling my order. Just want what i payed for in the time frame i was told. Sent in claim to CC company with proof of dates and build times from their website. Research other reviews before buying. Im not the only one read more

I've never been treated this way before by any company I've ever ordered from.I'm and 18 year old kid that has worked my ass off to get these and 4 phone calls later , dozens of emails later about a month and a half of waiting time later , and nobody knows where my wheels are they haven't even shipped yet.I've been promised days my rims will arrive by your representatives and they haven't.And after all of this inconvenience and hassle I've had to go through all I've gotten is a shipping refund and empty promises.I will be making sure to let everyone I know in the truck modifying community to never order from your company.I'll also make sure that all the shops my dad knows in this line of work will never have a wholesale account with you guys.This is ridiculous and hundreds of dollars later months later , phone calls later, and emails later , I don't have the thing that I put time in effort to get.And nobody at the company can get me my rims I will make sure to right a bad review on every site I can. read more