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    Custom Offsets

    1.6 (116 reviews)
    Open 8:30 am - 6:00 pm
    Updated 2 months ago

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    2 piece wheel weld
    Scott C.

    Believe me, this is for everyone who purchases from Custom Offsets! Anything you purchase, you only have 30 days to return for any flaws, damage, part failures,... anything. They are responsive to your mails but ask question after question (one mail at a time) and your 30 days are up. No matter what you return for tire or wheel failure, you pay the shipping! Cost me $76.00 to send a wheel back that was faulty and rode on my spare for 2 weeks. "Nice Warrantee!" Great website but no support so find what you want and go to your local tire shop like America's Tire as they will meet or beat price and same day support, cost you nothing and they will install everything for you.

    2nd damaged front wheel that was shipped as well

    I purchased a rim and tire package from company including wheel locks and ceramic coating on 1/26/2023 in the total amount of $2,072.31. Expected delivery was 2/13/2023, actually delivery wasn't until 5/22/2023. I ordered the wheels early on as other business started that they didn't have these wheels in stock and because I previously ordered wheels for another personal vehicle of mine from custom offsets as well as referred friends and coworkers I used them again to purchase rims for me classic truck. My classic truck was put in the bodyshop to have a full body and paint restoration which took longer than expected. I received my wheels and left them in the original package in my basement as to not have them get dirty or damaged as to perserve them until my project was completed and ready to install my wheels. Upon opening in October of 2024 to have the paint color matched up to do airbrushing on my truck to match the wheels I noticed that the lip of that particular wheel was damaged from when the tire was mounted onto the rim. I contacted the company via email which they responded to send pics and check the other wheels as to come up with a resolution, upon opening the other wheels another wheel was damaged as well as 2 wheel weights had fallen off the other front wheel as well. This company says they have a quality control inspection, orders sent out in perfect condition, but 2 of my wheels were noticeable damaged, packaged and sent out anyway. But due to their policy they will not honor a resolution other than me trying to resell them on marketplace which would then be less value for brand new wheels that had not even been installed on my vehicle and I'd still be losing out. I spent $257.50 to have a mobile company repair the wheels and I want to be reimbursed that amount along with the $20 to have the other wheel that 2 wheel weights fell off in the packaging rebalanced as well. If they preform a so called quality inspection before shipping orders that is supposed to be sent in perfect condition my wheels should have never been packaged and sent out in this condition after spending $2,072.31 and waiting 5 months to receive me order. After spending this amount of money you would think a company would take pride in protecting your order and makikg sure that it is in perfect condition before shipping and not try to use their policy as an excuse to not be be held accountable for their mistake. I should not have to spend more money to have my order repaired after spending that amount of money for something I had already paid to have done.

    It's the right box but wrong rim, we learned how to play match in pre school.
    Marquis M.

    They get good quality stuff but at the same time they don't have good quality customer service, I've been waiting on a new wheel for weeks now because "the manufacturer" put the wrong rim in the right box, you guys should go through a company that has quality control so everything sent out would be right. The way I've been treated makes me feel as if I'm thrown on the back burner they already got the money from me now it's like who cares it will happen when it happens all I need is this last rim then I would probably never go through custom offsets again and I'll make sure to inform my off-road buddy's.

    wheel scratched, top spoke and bottom.

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    Thank you Justin! We appreciate your feedback.

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    Page 3 of 3

    Ask the Community - Custom Offsets

    Review Highlights - Custom Offsets

    Their communications were outstanding, through the sale process, mounting and balancing, shipping and tracking.

    Mentioned in 14 reviews

    Read more highlights

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    Fitment Industries

    Fitment Industries

    (2 reviews)

    Nick A was a great help throughout purchased and finance option can't wait to get another set of…read morewheels and tires with these guys

    HORRIBLE CUSTOMER SERVICE! I placed an order for new tires at 4am. After realizing they were not…read morethe correct tires, I immediately submitted a cancellation just a few short hours later (4 ) via email because they do not list a telephone number. Not long after, I receive a voicemail and email from Dylan, a customer service rep. I immediately call back to complete the cancellation. After explaining the situation he asks to "Place the order on hold" assuring me that it would not ship. This would give me a chance to speak with my husband and determine the correct tires. He also says he will follow up with a telephone call the next morning. Here's the problem, he did not call nor email the following morning and now I know why.. I contacted him again via email later that day with the correct tires to order. I receive an email back stating " unfortunately the tires shipped and are on their way. Have a great day" as if that were my only option. I respond to him stating that was unacceptable, that I would decline the delivery and would be disputing the charges if I did not hear from a manager that day. I then get a response back from a different rep telling me that I will have to accept the delivery and ship them back at which time they could process a refund once received. Additionally, that I should not dispute the charges or I will have to wait longer for a refund. I then call in and speak to another rep who tells me unfortunately the order was not cancelled in time! Total crock of ****! I have yet to hear from a manager. I will definitely not be accepting a delivery for a product with less than half the quality of what I need nor have to deal with the hassle of returning them!

    Auto Select Green Bay East

    Auto Select Green Bay East

    (32 reviews)

    On a long road trip up to Door county for the fourth when the AC in the car unexpectedly stopped…read moreworking. Given the fact that it was 90's outside and we still had a several more hours of driving over the weekend, we decided to look up a place in Green Bay to see if they could take a look. Auto Select popped up on Yelp and we called. Even though all appointments for that afternoon were booked, they agreed to take a look for us. We got there an hour or so later, left the vehicle, and walked across the street to Dunkin Donuts to wait. About 15-20 minutes later, through the window at our table, we saw one of the mechanics not run but actually SPRINT to the car and pull it up to the garage for service. This place was not lying about their exceptional service. They kept us in the loop via phone about the areas of the car they were inspecting and what the associated costs would be. Ultimately we ended up having to replace the compressor, which was a bummer as it was not cheap, but the price they quoted was fair and we were happy they had the part on hand. All in all, only took 2-3 hours and we were back on our way. AC is working again and we were happy to be kept cool the entire holiday weekend. Thanks Auto-Select! Side note: If you need a place to wait, would recommend Wise Fools Pub down the road. $2 beer on happy hour! Can't beat that price!

    Don't recommend took my truck in and they left 3 out of the 6 lug nuts on one wheel lose wont be…read moregoing back that's for sure

    Custom Offsets - tires - Updated May 2026

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