It's a very cute place that's pretty packed on the weekends. I've been a couple times now and always enjoy myself. The staff have been friendly and personable. There's a great, welcoming vibe. The food is generally pretty tasty too. read more

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I may die of starvation before our food arrives. Sitting here wondering if we will ever get our order! OK, update from the next day. Food ended up taking about an hour for everyone to get served after we were seated. When the food did come out, it was staggered, so much so that I was finished eating before my wife ever got served. Out of 7 people at the table, two of the orders were wrong. The "poached" eggs on the eggs benedict were nearly raw and so pretty much inedible. To his credit, the manager did come over, sincerely apologized, and comped the entire bill. Apparently there had been a meltdown in the kitchen, and a 12-top order came in right before ours. Having worked in restaurants for years, I understand that things happen. But, still, the process during said meltdown wasn't handled well. The manager should have been visiting tables, updating guests on status, refilling waters and coffees, maybe bringing by baskets of bread and that kind of thing. And while the kitchen issues weren't her fault, our waitress seemed to go into hiding rather than wanting to face us (the waitstaff did not appear to be in the weeds). So anyway, yeah, stuff happens, but there are simply too many other good brunch choices in RVA for me to recommend giving it another try. read more

Love this place! Have made it a regular spot of mine amongst the different locations. Love the design, fresh ingredients, and attention to detail they have. Food always comes out quick and correct, full of flavor. Lots of options to choose in the menEverything i've ever gotten has been amazing!! Our server, Izzy, was fantastic! She was attentive, personable, and made sure we had a great experience. read more

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Would love to have outdoor seating available on warmer days for those who want to take the extra precaution. Got the butterfly pea drink and it was eh. Wouldn't get again. The wrap was good but overpriced. Definitely a great place to stop by when hungry and don't have time to cook yourself. read more

So happen to run across this place doing a little door dashing making some extra coin on the side and to say I was disappointed is an understatement. My food was cold savorless the million dollar bacon needs a name change eggs where dry and bland. Save yourself some money and just cook your own breakfast read more

Ordered food online at 9:20am for pickup at 10:30am. Well 10:30am has came and gone and the food was just hitting the grill at 10:40am. When I placed my order I asked for NO Kiwi for my Floridian French toast and guess what I received...Kiwi!!! Why have special instructions if you are not going to follow them? Why have a pick up time if the food not gon be ready at that time? I don't understand read more

Wait time is too long and inaccurate. Checked in on the First Watch app. Told 1 hour wait. Waited 45 minutes, went and checked in...told 4 groups ahead of us. Sat in my car another 20 minutes , went back in, told there were FIVE parties ahead of us. What's up with your seating arrangement FW, ended up at the Brick House (in time for lunch). ‍ no egg for me today. I do like FW food, delicious, but FW could do a little better with service. read more

Perfect brunch place. I love that they serve breakfast and lunch from when they open till when they close. And the drinks are amazing. My favorite was the pomegranate sunrise!! Service is always spectacular. read more

The wait time is awful.... Checked in twice and still had to wait an hour. They had plenty of tables....

First time here and I understand restaurants are dealing with a lot right now which is why I left 3 stars instead of 1. A couple of issues from this mornings trip. If you're going to make people wait an EXTRA 20+ minutes on a to go order at least make sure the food is HOT. Order was supposed to be ready at 11:08. Was told by two staff members they they were working on it. About 11:30 someone comes out of the kitchen and plops my order down on the bar and walks away. No apologies for the wait. I also ordered a to go drink, and guess what, no drink. A helpful server saw I was waiting for something and grabbed it for me. Drove 10 mins home and find out everything was luke warm, with the exception of the sausage gravy which was in an insulated container. The food was not bad, but probably would've been great had it been hot. Last, you need to figure out a better system for people waiting for tables, customer to go orders and food app to go orders. It is impossible for customers waiting in line, food delivery drivers and people eating at tables to maintain any form of social distancing with their current system. Best of luck to this place. read more

First Watch - Food order, nothing was hot but the sausage gravy and didn't provide cinnamon, sugar and maple syrup as requested. Didnt get it until 11:30 - Breakfast & Brunch Near Me - Richmond, Virginia

Excellent service here. Staff were very nice and food brought out in a timely manner. The food is always so good!

The waitress was sweet and the chocolate chip pancake was pretty good. The Farmers Hash bowl I got had hardly any eggs or bacon. The avacado that was on the bowl was brown and honestly just gross. The grits were dry and tasted like mashed potatoes. And the holiday juice they had tasted like cheap grape juice with a cinnamon stick. It all tasted and looked like they just had what they got left over from other meals and put it all together. Absolutely awful. And when we walked in the hostess sat us at the tiniest table possible with little to no room right next to the noisy kitchen so I couldn't hear a thing. read more

If you need to force yourself to read a book that you've been meaning to read and you want a couple hours of wait time, this place is perfect. If you think the waiting times at Cheesecake Factory aren't long enough, this place will not disappoint. If you are doing intermittent fasting, look no further. If chunks of brown avocado on toast with eggs sounds great for 11 bucks, go for their breakfast. If you have too much money on your hands, get the million dollar bacon. They will free you. Make sure to get on the online waiting list if you want to waste a little bit of time beforehand. It won't reduce your wait time, so no worries there. read more

They have great food, but there was terrible, terrible service. I came with a group from school and we had a large party, so we had the proper decency to call ahead. They then went and refused her call and told her to go to the website, which said she had to call to make a large reservation, so she did and they put down her name. My friend then called to check in 20 minutes before to make sure they were ready, and she could not check in until she arrived, so we waited and when we all arrived we checked in and they said it would be a 20-30 minute wait. The restaurant manager then thought it would be best to put our party in two separate spaces and split us up. When my group arrived at our table, there ended up being a similar sized table open when we sat down, so we politely asked for our other half of the group to be put at the table and the manager and the waiter said we would be able to move them next to us. No manager or waiter went to get our other half of the group and another group ended up sitting at the table. The manager also never came to apologize or compensate for the issue, so our group was separated and no one came to help us or help us figure this out the problem when we clearly prepared this restaurant for a big party. This restaurant has great food, but a terrible system, and impolite and unhelpful service. read more

This was my first time coming to First Watch and I was admittedly very skeptical of the perceived quality. I am however glad to admit that I was wrong. While the person who served us was a bit unfriendly and short with us, the food itself was great. I had the biscuits and turkey gravy with eggs and potatoes and it reminded me of many a home cooked breakfast from my childhood. Everything came out hot and the gravy had the perfect amount of spice. My sunny side ups were great and the potatoes were fantastically seasoned. I've gone from dreading the idea of trying First Watch to anticipating my next visit. read more

I've been looking for a new brunch place to try and I'm so happy I found First Watch! My server recommend me the Farm stand Breakfast Tacos and a Kale Tonic juice. Food was nice and hot when I got it and the wait staff was all very friendly. Will absolutely be returning. read more

After having tried the other First Watch located in Short Pump, my girlfriend and I decided to give this location a try as it's closer to our house. While the wait is usually, and expectantly, very long, the check-in feature on their app and the restaurant themselves make the wait not that painful. The biggest take away from our first time at this location was how helpful and accommodating the management is. While fixing the pancakes for our meal one was apparently dropped and management stepped in to not only tell us that it happened, but also to comp our meal for the trouble and added wait. We previously frequented a local chain "diner" for brunch, but after today I believe we'll make First Watch our main choice. read more

Worst. Experience. Ever. Amazingly poor service. LONg long wait for cold cold food. Lame excuses from waiter and manager who didn't appear fazed in the least. read more

The staff here is amazing! Every time I eat here the food is always delicious! My favorite breakfast place in Richmond

The food is amazing and staff is always helpful and courteous! Love that there are non pork options and so many healthy and fresh choices! This is my favorite Richmond location by far! Fast and friendly service! read more

1st visit my eggs were way overcooked. 2nd visit the restaurant wasn't busy at all but the food still took almost 25 mins. I had asked for no cheese and it came out with cheese in it. It took another 15 minutes to get my food remade. This location is NOT worth it, go to short pump!! read more

My family and I went to first watch and we were so pleased with our experience. The manager, I think his name was Jeremy was on top of the issue that existed. We love first watch. I am so glad there is still customer service. Thank you! read more

I honestly had a fantastic time at first watch, I went this morning for brunch and the service and food was fantastic and I will be going back! read more

Heard such amazing things about this place, went in on Sunday and man did it not disappoint! I have never had something so fresh and healthy. All the descriptions of the menu items make your mouth water. I had the pleasure of speaking with the General Manager Jeremy, he wanted to ensure our experience was one of the best which is hard to say for most restaurants these days. He genuinely takes pride in feedback but there was nothing negative we could say! I will definitely be back and hopefully with a group of friends! read more

I've eaten at first watch for years since they came to the tidewater area before coming to Richmond recently so I was so excited to go to this location near my new house. I'm aware of how first watch can be so busy so I downloaded the app got on the waiting list and waited 40 minutes to head to the restaurant and check in like it tells you to. Once my party and I arrived the hostess said "oh well that doesn't matter other people have come in you'll have to wait another 35-40 minutes to be seated" It was a party of two. I explained to her we checked in on the app and got in line 40 minutes ago and she said she understood it just didn't matter. What is the point of having an online line system if you aren't going to use it? I want to support local business in my neighborhood but this frustrated me so bad I don't think I'll go back. I haven't had this issue ever in Newport News or the other first watch locations so I was pretty surprised at the ok but I don't care attitude and frustrated at the lack of concern that we'd have to wait almost two hours for a table yet if we hadn't used their online system we could've been seated in 30-40 minutes. read more