Schedule your appt. for quick service. I live in the Heights, Firestone at the corner of Houston Ave. will literally take half a day or more for an oil change. Firestone in Rice Village will also take half a day or more for a Scheduled oil change. We decided to come out into the country and schedule a 10:00am appt, oil change. This location had our car done in under an hour, amazing. We are coming back despite the drive time and distance from home. read more

You quoted me one price and then when I went to pick up the car, it was $700 more. I was told that this was the quoted price and that all phone calls are recorded. I asked to hear the recordings. They were not able to produce the calls, I believe that they proved my side of the story. The manager reduced the price to about $1,300 still $300 more that I was quoted, twice. Yes neither call was recorded. Hmm read more

I would like to start by saying that firestone in spring tx on Holzwarth rd .has improved, by 100% with the new management and the service team, there , i asked the manager Mr Joe if he could help me with an oil change, and he said no problem we will take care,of it , while I was waiting, the mechanic told Mr Joe that I need front breaks. so Mr Joe sad Mr gonzalez you need your front breaks done , so he showed me ,and yes they were pretty bad , , so thanks to Mr Joe and his team they fixed everything I need to be safe on the road, ,I asking everyone in spring to go see Mr Joe at firestone, he's a good manager, he cares about you and your vehicle, 5 stars all the way, thank you again sir for the great service and value was excellent, read more

Had an oil leak on my car with a rare part they fixed it and it hasn't leaked since. Will definitely bring my car back in the future

Excellent customer service. Entire team was very nice. Tire leak was quickly diagnosed and a recommendation to fix was offered. Josh was very nice and explained everything... outstanding service at this Firestone. . read more

I came to this location for the first time after making an appointment using the Firestone app. Since I take a lot of road trips, I bought a lifetime alignment years ago out of state. Any Firestone location should be able to see this in their system. I had no issues whatsoever upon arriving and they were able to sucessfully locate my records. These days it seems having an appointment doesn't change the wait time at all. Different story here! They began work on schedule and even went ahead and aired my tires. No sooner had I sat down and began to prepare for a long wait, they were all done and handing me back my keys. I really appreciated the respect for my time. I've always been a fan of Firestone, but I'll definitely be back to this location if I ever need any work done. The staff who helped me was very friendly too! read more

Wow que mala experiencia me lleve hoy con Jacinto un hispano igual que yo , lleve mi carro le expliqué que pasaba y me trató mal y me dijo que me fuera que él no necesitaba código ni que le enseñara nada solo por que dije k me marcaba unos códigos y reaccionó mal mal. NO lo recomiendo este lugar mal servicio por parte de este individuo!.. pésimo engreído me corrio read more

Went here because my car overheated. They called to tell us it was ready. when came back to pick up the car the car wouldn't even start. The gentleman behind the counter was more worried about the fact that we weren't blaming them for the issue. He also had a very poor customer rapport. read more

Their people need more training.. I was given the ok that my tire doesn't have a leak. Got home and my tire pressure light came back on. I came back a few hours later only to find out that my tire has 2 big nails stuck in it and my battery needs to be replaced. What was the point of me coming in this morning and waiting over an hour? What was even done?!?! Disappointed with Firestone and I will be looking for another place to get my car serviced. I can not trust a place that does not bother to do thorough checks on my vehicle or give me the time of day. I originally gave one star but Shannon seemed really sincere and apologetic about this morning. Shannon and Michael are the only reason for the 2 extra stars. read more

Goes above and beyond. Fixed Firestone on 2920/Kuykendahl incompetence on something so simple as a punctured tire. Highly recommend Paul Rodriguez as a tech. read more

Firestone Complete Auto Care - Tires Near Me - Spring, Texas

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Went in with computer chip problems. I had to wait awhile because they were busy. But they took good care of me.

Had a landscape truck drop a bunch of medium sized rocks on the road in front of me. One got my right front tire and tore the sidewall. I called around and Firestone ended up giving me such a good deal on a great set of performance tires, that I did all four. I was in and out in less than an hour. The guys were very friendly. The shop is clean, with up to date equipment. The waiting area was clean with fresh coffee and a TV. All in all you couldn't ask for more. read more

Firestone Complete Auto Care - The shop - Tires Near Me - Spring, Texas

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I give them 2 stars at least he was honest. Check in for an oil change. 2 bays opens 2 mechanics standing by One with his hands in the pockets and in the lobby I get told not today for an oil change. I am beginning to see a pattern with firestone. read more

Great customer service, short wait time, very knowledgeable. Very clean inside and out, even has Starbucks coffee while you wait! The technicians know what they are doing and the salesman is very knowledgeable and helpful. Definitely recommend this location to anyone needing quick reliable service, they will have you in and out in no time! read more

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Got a popped trailer tire on the way to vacation and Firestone was the only company around that had our tires in stock. AND they were able to help us immediately to make sure we got back on the road as soon as possible. Super nice, helpful, and quick!! read more

Came in here and asked him if they could install a tire that I had already. It cost me only $17 and they delivered the best customer service possible I really appreciate all the help. Thank you read more

The man at the front desk was very personable. He was friendly and helped us immediately with what we needed. We dropped off the car which worked good for us since it was going to take awhile. read more

Came to this place because of the great reviews. Told us there would be a wait. That it would take 30 to 45 before they could start on it. We said no problem, went to Lowe's next door and spent an hour and a half there. Come back and they hadn't started yet. Gave all sorts of excuses and one of the guys walks out and puts the vehicle in a bay. And it sat there with no one working on it. Got fed up and asked for the keys. This is not the way to treat a new customer coming in for their top of the line service. Not even their low end oil change. They had our phone number. What would it have cost them to call and say, look, some emergency came up, would you mind waiting? Almost two hours later and it was still just a shrug of his shoulders as an excuse. I'm quick to give praise where it's due, but I will complain if bad service or lack of service is received. Reposting on other sites. 3/5. Responded to the email provided. read more

2 hours and $50 to install 2 little light bulbs. Poor communication, they had to order in the parts and never told me. Literally only 2 people working the counter. read more

Fantastic service! Had a nail in my tire and Jeff and his staff took care of everything. I saw several other people there with similar problems and he took care of everyone. I definitely recommend this Firestone. We have had cars fixed there before. I won't be going anywhere else! read more

Came here to do a alignment guy / manager asked if my car was low I said a little right away with out looking at my car he said it can't be done when 3 of my friends had came here and had alignment done and are lower than me. So I asked what if I take my bumper off again he said no then u will have to take ur side skirts off too. When he hasn't even seen my car yet. Worst customer service ever. read more

Always courteous and prompt service for anything related to tires and steering and suspension. Just had to replace a front bearing and they noticed and replaced a broken headlight bulb Worth the drive from the Woodlands for these issues. I follow Jeff the manager where ever he goes in Firestone because I trust his judgement read more

Quoted me 300 something dollars for my brakes and never did any work the five hours my car sat there. They then called and told me all these things are wrong with my car and asked to charge me 800$ for repairs when I just wanted my brakes fixed. Also not to mention one of the techs there cut off my girlfriend when we were turning in to drop the car off and she missed the turn and almost rear ended him. Firestone's a load of crap. I'll go somewhere else. read more

Should have worn my dress and lipstick so I could look pretty before I got screwed by this tire shop. $140 is the cheapest tire they had for a car. I was told this after they pulled the nail out of the tire. Thanks for nothing! read more

Took my car to get my timing belts fixed. After being "done" i move my steering wheel and hear a pop. 15 minutes later, mechanic gives me keys and says "all done". Later that night, car overheated. Turns out they fixed any belts except my timing belts, fucked up my water pump and had my car leaking coolant. I can take it back so they can check it and fix it, only with the condition i pay them another 3-400 fucking $$. Fuck this place. read more

I am a loyal firestone customer. Being new to the Houston area I decided to try this location. I was going in for routine maintenance, oil change and alignment. The service was fast and reasonably priced as expected with firestone. However, shortly before our car was done the man behind the counter called us over and said that our battery was dead. He showed us a little piece of paper from a battery meter that showed our battery was not holding a charge. I was skeptical because I was not having any issues. I declined the battery swap and immediately went to autozone to have my battery tested. The man at autozone connected the meter right in front of me and showed me there was absolutely nothing wrong with my battery. I am not sure why they were trying to sell me a new battery. It's extra money that I just don't have to spend right now. read more

This place and their shop in humble is pitiful. I bring my car for a wheel alignment and ALWAYS have to go back to have it redone because it's not being done right the first time. I once had to get a computer printout from Goodyear showing that my alignment wasn't done right after having to go back and forth with one of their mechanics. Now here it is again, after I asked them to test drive it and them claiming they've test drove it, I'm getting the same problem I had when I went in there. If I could give them zero stars I would!!!!!!!! read more

I've had an intermittent "check engine" light for nearly 12 months. Four auto repair shops have taken my money and absolutely failed to find the problem. Another symptom presented itself over the weekend and the technician at Firestone diagnosed the issue. He could have charged for new parts but let me know that cleaning the faulty component was all that was required. I will bring all my business here from now on. This is a shop where good service and honesty actually mean something. I would recommend Firestone on Holzwarth Rd to anyone. read more

I sent my son's car to this establishment after a recommendation from mechanics I trust. I spoke with the manager on Saturday and expressed in no uncertain terms that I needed the rear brakes done. If the drums were garbage, replace them. I had already looked at the rear brakes myself and knew what to expect as far as repairs. When my son dropped the car off, I expected the rear brakes to be done. That's it. I did not expect my day to be wasted by a company which obviously thrives on jacking up the customer for every penny they can find. The car was 100 miles past it's last oil change, I'm not there for that. The tires are 6 months old, I'm not there for that. The air filter was replaced at the last oil change and appeared new other than the mechanic's dirty fingerprints on it. The front brakes had also been done about 6 months ago. On Saturday, the manager gave me a rough estimate of $400. I was prepared for that. I did not expect a $2800 estimate on Sunday for doing work on things I had not requested and did not want. If you're not willing to do exactly what needs to be done to keep the car safe and on the road, don't josh people into thinking otherwise. They didn't get my business. The estimate on the rear brakes alone was almost $700. That's bovine scatology. Uneducated people fall for this type of scam all the time and it's really a shame. Take your vehicle anywhere except this place. If rear drums and shoes cost you more than about 400 bucks, you're being ripped off. read more

My family and I have been going to this location for years and we are all Russian. We have never felt mistreated because of our ethnicity or our accents. Everyone has been courteous. I think the price estimates have been high every once in a while and we've chosen to either make the repairs here or other places but I think that's an across the board way of estimating for everyone perhapd due to what they charge for labor and not just for people of other countries and ethnicities. read more

2nd time here. Both times excellent service. In and out in 30 minutes. Jeff gave me the VIP treatment. Actual price came in well below quote after applying some discounts. Highly recommend read more

I will discourage anyone from coming here for service. The sales rep I dealt with, Jesse I believe is his name as that is what the top of my receipt says, was above and beyond the worst service rep I've dealt with. After scheduling my appointment online for a wheel alignment, showing up 30 mins early, being quoted a 2 hour time to completion, I said I would be back in 2.5 hours and Jesse said great. I showed up 4.5 hours later and my car hadn't been started yet. Jesse responds with "well did someone call you and tell you it was ready?" When I said no, but you told me it would be done by 2:00pm when I said I was returning and it's now 2 hours after that, he literally snapped back at me with "I said it MIGHT be done at 2:00pm." No, Jesse, that is not what you said. And you also never said someone would call when it's finished. Perhaps you should have called me when it was NOT going to be finished by the time we agreed I would return. The then started on my car and it was done in 30 minutes! Why did that take 5 hours now, in total, to complete? I made an appointment for a reason and was quoted a time of completion. Unsurprisingly, when I asked him about some of the data on the printout of the specs of my car, Jesse had not the slightest clue how to answer my questions. Needless to say I will never return to this location, or possibly any other Firestone location, based on this experience. read more

I walked into the store at 6pm after receiving poor service from Poop Boys. Rod greeted me as soon as I walked in even though he was busy with another customer. He was polite and explained everything I needed to have done. He was able to find additional savings for me as well. I wasnt going to purchase all the services I did, however, after a great explanation, I received a new set of tires instead of just the 2. I will always take my vehicles to this location! Kudos! read more

Came by after work, not long before closing, to replace a flat on one of my tires. The gentleman behind the counter was extremely knowledgeable and helpful, and made the process pain-free from start to finish; despite the thunderstorms. They were the only store nearby to carry my specific tires, but I'd go back regardless. read more

The first time I visited this location I was forced to go because it was a Sunday and I needed my car fixed ASAP. However, the second time I was quoted one price over the phone and when I showed up the price had risen $200! Apparently, the diagnostic price isn't removed after you agree to over $550 worth of work on your vehicle. The guy didn't say this over the phone. I've spent close to $1000 at this location and will NEVER go back. Pretty ridiculous.. read more

This Firestone us to be one of the best one in Town till today when the Manager name Shane declined a wheel alignment job. His Excuse was the car is low. But he did not even look at the vehicles height if its possible to be aligned .. Bad for business . read more

It took a few visits before the crack in my car's condenser was found, and that's not too big of a deal. These mechanics, every single one, went above and beyond with their service, explanations, complimentary services and other service reminders. My car was kept clean. Everything was on time and not a shock when it came to charges. I now consider THE place to bring my car. read more

I have been in here for everything I have needed for over a year. They are always polite and efficient. I have family and background in the car parts industry and every time I call with pricing, they are always the best. They are privately (family) owned, and they can fluctuate their prices. I'm so happy with them and will continue using them. read more

I called on Wednesday spoke to Chaz. He gave me prices for three different choices of tires mounted/balanced and tax out the door. Chaz was friendly, answered all my questions quickly and negotiated the price with me over the phone. I showed up on Saturday, he still had my quote with the price we agreed to on the phone. I left and went to lunch, Chaz called me an hour and a half later saying my car was done. When I picked up the car, the work was done, with the parts I chose and the final price was the price quoted on the phone. There was no bait and switch, no mid-work upsell, Just honest work. This type of service should just be expected but unfortunately many competing businesses engage in practices that make the customer question the honesty of the company and can fall victim to unnecessary up-charges. Not here. I highly recommend this store and Chaz and will come back when I need tires and alignment again. read more

Brought my dually in for an oil change because I'm tired of the service I get from the dealership. The man who I spoke to on the phone was friendly and helpful. The technicians I spoke to at the store were friendly and helpful. They changed my oil and recommended I keep an eye on a couple other things, no upselling or pressure at all. Glad I went there, will definitely go back again. read more