Fantastic experience at Firestone from start to finish. Everything was easy, straightforward, and the turnaround was super quick. Huge shoutout to Richard, my service advisor, who took great care of me. The Bridgestone tires I originally wanted were no longer available, but Richard went above and beyond to price match them and get me taken care of without any hassle. What impressed me most, though, was the honesty. I went in fully expecting that I needed new brakes and was prepared to pay for them. After inspecting them, Richard let me know that my brakes were actually still in good shape and didn't need to be replaced. They easily could have made the sale and I probably wouldn't have questioned it, so that level of honesty really stood out to me. Great service, quick turnaround, fair pricing, and most importantly, a team I feel like I can actually trust. I'll definitely be coming back. Thanks again, Richard! read more

Cleared my calender and scheduled an oil change for 4/2/26. Two days later, received a text that my appointment had moved to 4/7/26...fine. During check-in on 4/7/26, frontdesk informed me that they do not stock Pennzoil, only High mileage and full synthetic oils. My scheduled $29.99 oil change has inflated to $70 (already with a $20 discount) before oil recycling and taxes; a 133% increase. Talk about "bait and switch" or "upsale". I turned around and walked out. read more

Very quality auto service and the people are so nice! I've come here multiple time for different reasons, and every time the staff are friendly and helpful. read more

I've been getting general maintenance and tires here for several years. Super nice staff - always do a good job. Highly recommended.

Crappy service, had my vehicle overnight, tires came in at 11:30am got call at 1pm telling me I need alignment, but I just had alignment done 1 month ago because we got tires at another shop. Got flat close by is why I came here. Unnecessary and the catch is if don't get alignment now they won't honor warranty on tires if ot wears ...even though tires are 75000 miles . ..basically paying total of $520... truly ripoff.. you only paying for a name if you come here.. also was told be an hr after contacted about alignment. I ce in 2 1/2 hrs.. 3:30pm I get here car is parked I think all done ..but No they took off rake and now it's going to be 45 more mins.VERY Disappointed in there customer service and there ways they snake you for more and more $$$ never again. read more

Definitely zero star if possible. As a prior seattler living in Seattle for the past ten years, you guys are pretty freaking well-known for shitty service. This time, I come back to visit my relatives. My rental car got a flat tire and Hertz asked me to send the car to you guys. How you guys handle a simple flat tire repair is just bringing my expectation to the next dimension. The Hertz representative checked and confirmed with your shop that the repair could be taken care in 30 mins. When I arrived in the shop at 10ish, your staff asked me to drop off the car coz YOU GUYS DIDN'T KNOW HOW LONG IT WOULD TAKE TO FIX A FLAT TIRE. Time flies and it's almost 6 pm now. And your staff just told me you can't fix it. So what the f did your shop keep the car for almost one whole day. A franchised tire shop took a day to fingure out they can't fix a nailed flat tire LMFAO read more

biggest scam,strongly not recommended try another shop,believe me,3appointments at Firestone,3 worst experiences read more

If you live nearby it's a solid option. Staff are friendly. They are usually pretty quick.

Firestone was my savior when my plan to visit a local tire shop instead went awry. I had hoped my car's leaking tire could hold up for the less than 2-mile drive but unlike previously, when it stayed fully inflated for another local tire shop visit (albeit a stone's throw away) to fix the flat (eventually deemed irreparable), the tire completely deflated multiple times (as I kept re-inflating every so often along the way until it could not be inflated at all or at most 10 PSI, as I was concerned about overheating the tire-inflating air compressor). The tire finally gave up just when I was about 2 blocks away from Firestone, not the intended auto shop but happened to be on my cautious route on back roads. I had casually researched and arrived at the mistaken belief Firestone's tire installation fee would be more than average, while a local tire shop had excellent ratings and testaments of fair, affordable prices. Evidently the universe had something else in mind that Firestone should be my true destination. The reception area and frankly the entire service center were clean and immaculate, relaxing and comfortable with large square armchairs, a children's desk station and a tv. I was immediately greeted by Kevin, a soft-spoken and librarian-mannered (calm) service advisor, who guided me through a dire situation when I expected some miracle to magically switch out the flat with a new on the road. With his advice and reassurance, I forged ahead and managed to drive my car on a completely flat tire to the service center. Further, he was graciously accommodating to my requests without push back (though one request was declined but only after consultation with the auto techs that the other tires were well beyond their serviceable years; they're almost 19 years, though still of thick tread with low miles). Once the tire installation was completed, within 30 minutes as a walk-in, no less, of an estimated hour wait, Janai, the other service advisor, processed the transaction with such a warm and friendly manner, the dark cloud was lifted from the distress that gripped me that morning, as she wished me a genuine "safe drive." All in all, the personnel at this Firestone was a big plus in service, accommodation and attentiveness to the needs of the customer. You're guaranteed professionalism and courtesy at a minimum. As for the cost, what a pleasant surprise! Ended up the tire installation package was competitive with the likes of Pep Boys and Walmart, where Walmart might offer the lowest fees but it closed down its Renton auto center, leaving Federal Way as the closest option. Too far! I paid less than $20 for mounting, balancing and installation of the tire - less than $2 more than Pep Boys but far more conveniently located in a residential district. I had patronized one of the Firestone service centers in the past for my first car. Then I relied on dealers for my second car until I believed I was being scammed with recommendations of unnecessary repairs (second opinion by Pep Boys refuted the claim). I may have to revisit Firestone for my needs (at least with the MLK Jr Way center and the replacement of the rest of the tires). read more

I got a quote last week for $688 and today when I call before my appointment to check the price one last time before I drop my car off and the price went up. It's been hard to contact them and when I asked them to look up their other locations to see if I could get my car in sooner they told me to do it myself. I used to work at sprint if people wanted phones and needed them sooner then I could get a phone in I would help them find a location that had it, and direct them there. All together the customer service is already looking really bad. read more

I was hoping for the best when I read these reviews. But sadly, fire stone failed completely. They said our car will be ready in the afternoon. A tuneup was supposed to be done and a oul change and then they said it will be ready by the evening. We called at 5:45 to pick it up and they said it still isn't ready and we will have to try again tomorrow. Not quite sure what it's going to be like tomorrow, but please go somewhere else if you can. read more

scheduled and had a appointment confirmed only to get to the shop and they tell me they can't see my appointment. What a big waste of time go somewhere else! read more

I took my car to Firestone because I had check engine on, and after Firestone techs worked on it for straight 7 hours mostly shaking it up and down because some part that a roocky tech removed stuck in the engine compartment they returned my key with the check engine light still on after charging me around $1400 for labor and coolant replacement. And the coolant was lost spilled because the reservoir was busted from the bottom while the shook the car up and down. I complained to their hotline but all I've got was a call from Firestone sho manager to return the car to the shop and pay extra $900 if I need a fuel rail sensor they misdiagnosed replaced. A total robbery! read more

A couple years back I bought a full set of tires, and a lifetime alignment service, from them. Service over the years here had always been good, no problems. The following year I brought the car in for a tire rotation and alignment. Before heading in I happened to check the tire size numbers on the tires and discovered that one of the four tires they had sold me was the wrong size. Such a mistake should not happen. I asked them to replace the tire, which they did. They asked if I wanted an auto check (fluids, air pressure, and so on) done. I said sure, why not. When picking up the car I was told that an oil change was needed (I had had one done just one week earlier at my usual mechanic) and that my cabin air filter needed replacement (my car does not have a cabin air cleaner), and they claimed they had topped off my washer fluid and brake fluids (which they had not). Their explanation was that the mechanic did not understand English. Nevertheless he was allowed to check off items on the printout showing work which he recommended and work which he had supposedly done. This is unacceptable and de facto fraudulent. read more

I got two tires changed here. They called me saying I needed a new rim. They quoted me $700 for a new one from the dealership and said I'd also have to wait for it to get shipped. I say no thanks. I come back with a rim that's the exact size for my car and the guy laughs in my face and acts like it's completely irrational that I brought a manufactured rim. Makes a whole scene. He starts telling me they won't be able to check my alignment now. Needless to say he was wrong and they were able to install it and do a check just fine. Absolutely ridiculous service. Don't go here. And especially don't have Kevin assist you. read more

I previously purchased alignment for life through this firestone and hadn't had a problem until today! When I left, I had a new softball sized dent in my drivers side back door, and they not only charged me full price for my services $98, they did not apologize ONCE, and the manager was a complete jerk. He said that they 'deal with this type of thing everyday.' And I said then clearly things need to change because I'm mad that I'm leaving here with a dented door and paying full price. His response was 'it doesn't happen everyday it's an exaggeration for dramatics effect. It happens probably every other day or weekly.' I did not receive a discount, nor did I receive a simple apology. I definitely recommend that you DO NOT GET FIRESTONE SERVICES. read more

Firestone Complete Auto Care - Tires Near Me - Seattle, Washington

Don't go here or you'll be sorry. When they put tires back on some lug nuts were loose. Some were so tight I broke my 1/2" drive Craftsman ratchet trying to get them loose. My dad was a heavy duty Caterpillar mechanic for 40 years. I've never heard of breaking a 1/2" drive Craftsman ratchet. They are thieving liars from beginning to end and don't know what they are doing. When you bring your car back for them to fix the stuff they break--they act like they never worked on your car before. read more

Bad service, they made me come back two times for fix my tire. First time, they rotated my tires instead as new tire replacement require. Great! After I found out they didn't replacement new tire which I already paid for it. I go back there and talk to them. Finally I got my tire replaced it. I won't recommend this place read more

No...just no. This location is a mess. Here's why: Poor communication. Despite calling for an appointment, you're going to get the run around when it comes to timing and length of your service. Low Trust. They were meant to do a check of a lot of items. I was surprised by the paperwork they gave me about the condition of my car. After asking a few questions, it was clear they made a mistake. Had to keep waiting why the person helping me up front had to go back and talk to the auto tech. She did it in a way that was totally unprofessional and not collegial. The whole situation got worse when they tried to convince me my a/c didn't work, but really the tech didn't know how to use my climate control. YIKES. Just save yourself time and go somewhere else. Heard these are franchises, so can't speak to all of Firestone...just this one. Sad. read more

I wish I can give this place a ZERO star. Worst customer service I've had in a while. Took my car in with small damages. They gave me an estimate and had me wait for 3 weeks to get it fixed, once they were able to see my car for repairs, they said "we don't know how long it will take - maybe 3 days, maybe 2 weeks" after calling and spending hours trying to figure out how long I will be without a car, their GM just said "we can't help you, come pick up your car". DO NOT take your car into Service King. read more

Driving through Seattle and found a screw in my tire. Called various Les Schwab stores throughout Seattle and they all had a two hour wait. Decided to call Firestone and they had the same wait but gave me an option to remove my tire and leave it there with them until they could get it fixed. In the meantime they would put on my spare, so we could enjoy rest of our day in Seattle. Zachary was the salesman there that helped us out and he was very helpful. Also, very nice of him to give us that option. He went way out of his way. Thank you so much Zachary. read more

I dropped my overheated car off at 7pm on a holiday while they were closed and they called me at 10am the next day with a solution to the problem. Turns out it was a $25 fix and I could have picked my car up within an hour! They didn't try to sell me on any other services and they called and gave me updates periodically throughout the day. My car is a 2002 Audi and people questioned me not taking to the dealership BUT this place was 100x better than any Audi dealership in the area in terms of price, service time, and professionalism! Whether you have a Ford, Honda, or Audi, this is the place for you! read more

I needed a new tire and left my car over night. I called in at 7am and Richard had it done for me by 9am because I was trying to leave early for a camping trip. The service here is excellent! read more

I called and asked if they have the ability to install a fuel pump or ignition coil or the like. I said my truck isn't starting and I don't know why they said they can get most parts within two hours and I could get it installed in a day. I said I wanted to make sure as I need to have it towed there on my dime and that I thought they only did tires. There was a snow storm and a holiday and I was happy they were open. They said tires only is a common misconception I joked saying that I guess it's in the name of the business. "Firestone COMPLETE Auto Care" They said just bring it by and we'll get it fixed. When I got there I found out this location at the moment didn't have anyone on staff to diagnose my truck. I was upset because I just paid $160 tow to get it there. They said if they could figure it out they'd tow it to another Firestone fir me free of charge. Unfortunately or fortunately I'm not sure my Truck turned over and started up. They couldn't replicate my original problem. Strange as it was and also unsettling that I don't know why I couldn't start my truck for the past three days. I went to pick it up and there's a 5 inch scratch on my back door. They told me what ever happens on there lot is not covered. They said it was parked there all day. Even though It was test driven and looked over two separate times that day. I said that scratch is absolutely new it wasn't there before. It looks like someone scratched it then swiped it to see if they in fact scratched it. So I still don't know why I couldn't start my truck for three days and that's not at all on them although I wish I would have asked on my phone call if they did diagnostic work as I made a huge assumption that complete auto care meant exactly that. They were helpful and honest. But I'm still so pissed about this damn scratch and how it was in their possession and now I got a scratch that they seem isn't their problem. Well now you have this one star rating which is your problem mainly because I had a shitty weekend and my nice guy just ran out but also because my truck was in your possession and I think someone there knows they scratched my truck. read more

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Tires were low and pulled in to Firestone and Zachary blessed me and filled all my tires. Very respectful. Appreciate the blessings.

Came in early with no appointment for an alignment and Sherman (my service advisor) got me in and out quickly and easily. This is my most trusted firestone and would only have my vehicles aligned here. (I have 5 cars with lifetime alignments through them) my 4runners tracking straight and ready for adventure! read more

Firestone Complete Auto Care - Beef special - Tires Near Me - Seattle, Washington

Sherman (service associate) was super friendly, professional, and quick. He knew exactly what was going on, took the necessary steps to resolve it, and got us back out the door shortly after. I am always a bit suspicious about these type of places but it feels nice to get good customer service. Car expenses are pricey, if you think you are getting ripped off then you should probably have called around to price check before walking into a place without an estimate of what that work will cost. Good work Rainer Firestone, I'm pleased with your work. Thx! I will return and recommend you guys! read more

Firestone Complete Auto Care - Inside Rainer Firestone - Tires Near Me - Seattle, Washington

I can't comment on the quality of their work, but I CAN say that their customer service is very poor and frustrating. My boyfriend called to see if they had any availability for an oil change and the man on the phone asked when he could drop the car off, and my boyfriend told him 20 min. The man on the phone hung up on him with no response. I called right after and the same man answered the phone, and asked if I could be on hold. I told him yes, and 15 min WAITING, He finally picked up and told me there was no time for an oil change and that he was planning on leaving. I understand if there's no availability but I do not understand why I had to wait 15 min on the phone to be told that. Complete waste of time on my end and on his. read more

They wasted the whole day with my car only to tell me the parts store was closed. Time I would have gone somewhere else and get my car fixed. They actually told me to get a rental so that they hold on to my car. Poor service. read more

This place is a scam..up sells every time and ridiculous wait times for simple services. Don't get go here people.

Brought my car in to have the TPMS sensors replaced in my brand new wheels - Jonathan Lennox was the service manager. Chose this place since they are a Tire Rack recommended installer. They stripped and broke multiple bolts holding on the center caps. Then they tried to blame Tire Rack for "gluing in" the center cap bolts. Finally, refused to fix the problem saying the "ran out of time " to deal with the situation. I left the place with 1 wheel cap completely off the vehicle due to stripped bolts and another wheel with half a sheared bolt stuck in it. Jonathan said that he would follow-up later, but there was no apology and/or actual plan to make it right. This place should be avoided at ALL COSTS! read more

Do not bring your car here! I have a 2nd vehicle that is pretty old. It did not pass emission test! :-( I was hoping to hold on to the wheels for kids at least a couple more years. At 10am I advised Jerry I had a ceiling limit of repairs for this car of $300.00, I showed him my test results he said he'd understood. Now the State of Washington has a rule, that in order to get a waiver (so you can get your tabs) you must spend at least $150.00 in repairs or research in order to qualify. At 3pm, I receive a call that $900+ was due!!! I nearly flipped! I said I was coming to get my car. When I go to get my car they said the cheapest REPAIR they could do was $500+. Bottom line was I paid their diagnostic fee of $116. + and got NOTHING! I lost every penny! Ripped off! I want my money back! read more

We've always gotten our tires here and while I agree this isn't the best place to take your car as far as a regular mechanic, for tires, they can't be beat. I've found they are always willing to work with you on their current specials and sales to make sure you get a good deal on tires. We even phone-shopped around and it was easily at or below any other pricing (including Costco) available. Add to that the ease of them just fixing your tires anytime they need it, as well as offering things like a lifetime alignment and DING DING DING, that's a real bargain, folks. I've found the employees here to be great, although it's not totally consistent, I've been coming here for 10 years, and I'd say that 90% of the time, it's excellent. TIRES! DO IT! read more

I started going to the Westlake Firestone because it was half a mile from my home, I stopped because of the Bro-mentality and general douchieness of this location. Here is the MLK version; these guys are all super nice, very helpful, and you don't feel like you're going to get screwed over because you're a woman. When I called, Sherman saved me 20$ on my oil change by suggesting I print out a coupon. Who does that? Sherman did. I drive 6 miles out of the way because I really like these guys. Thank you MLK Firestone! read more

Ugh, if I could cut this down to zero stars, I would. I went and got, not one, but TWO second opinions on the brake job that Firestone did. One was the dealer that I bought the car from and the other is from an independent shop. Both agreed that the materials used by Firestone are of deplorable quality, and thus still exhibit symptoms of worn out brakes. To Firestone's credit, both the other shops said that there's nothing wrong with the brakes and that they are good to go. It just sucks to know that perfectly good brakes squeak and squeal every time I tap them. read more

Always friendly and accommodating staff. They upsell higher quality products for a reason but will be honest about all of your options. If you're a poopoo head about cars, they will even make recommendations about other shops that offer the right service you're looking for. Perhaps other branches may get the short stick in reviews but the MLK joint is a solid operation with competent techs. Feeling cranky this morning? The front staff's smiling, laughing banter will wipe that cantankerous frown off your face. Want a calm experience at the repair shop? Come early when they open and bring a book. The pleasant wait is like a mini vacation from your morning commute, while you're pacified with the knowledge that you're actually following that maintenance schedule on your car like you've always told yourself you're going to do. And the people watching, let me tell you. 98118 is one of the most diverse zip codes in the nation (represent) and it's always a fun social experiment to spend an hour and a half here. Hell, this morning, a Rolls Royce employee came in with a thick British accent right after some guy brought in their 90s Integra for servicing. The MLK Firestone is the great equalizer. All are welcome. You think you're coming in for a tire rotation and oil replacement (10% off this morning) but you really stay to find your place amongst the human spectrum. In a nutshell, straight shooting dudes that keep your car running and don't take up too much of your time. read more

Had a good experience here, I would recommend this locations over all other ones in the area, helpful bunch, and actually do the job they're supposed to. Although I'm not going back to Firestone(bad experience at several other locations) I don't have anything bad to say about these guys in particular. read more

I live in SE Florida, my 22 year old daughter is in grad school in Seattle. Her brakes were grinding and it was clear she need service on her old Hyundai. Kevin and Michael were so kind, understanding, and fair in getting her fixed up I was very relieved. It is hard to find service, particularly auto service where you don't feel like you're getting ripped off, these guys were great. They diagnosed the brakes but also found a couple light bulbs out etc and took care of it all at a fair price and patiently explaining things to my daughter. I think they have helped her several times with a flat tire etc so I can't say enough good things. Highly recommend! read more

Don't go to Firestone on MLK unless you are in a bind! Went in for a simple oil change for my infiniti G35 which I got quoted for $25 over the phone. When it was time for my bill, it ended up being $50. And they were going to charge me for a courtesy check. Wtf! It gets worst... Hours later, I get a call that they did a courtesy check anyway and I had all these issues with my relatively new car. $300 for a headlight, 200 for a battery. Which all together was $777 total for recommended services. Don't go here, they are upsellers. Go to pepboys on 4th instead, which are my go to guys. FIRESTONE "F" for being con artists and sleezy! read more

I've been in for awhile now for various oil changes and miscellaneous things. The service staff does a good job. When the manager is there, Sherman, he is friendly, professional and composed. The waiting area is decent, could be kept tidy and clean more often. The restroom is clean. If you're waiting, you can walk down south to the Asian strip mall complex for food and drinks. read more