I will only take my BMW to this business for service. They are professional and offer greet value…read morefor on their services.

I was quoted $400 for an alignment. Been in the car business for 25 years that's way too expensive…read more This is what you should actually pay for an alignment at a Mercedes dealership.

A few years ago I brought my Camaro to a couple different shops and would pay a ton of money just…read moreto have the problems come right back. Went to greulichs at the recommendation of a neighbor and not only did they get my car running smooth again, but they did it for about half the price the other shops were charging me. Always meant to leave a review but never did. Recently my mother in law had a terrible experience at another shop so we told her to go to greulichs. After hearing from her how they just went above and beyond for her I knew I had to leave a review finally. Finding good honest mechanics can be challenging but thankfully this greulichs in Cave Creek is a place with honest mechanics that know what they are doing!

We had our control arm replaced three years ago at this location. It started making noise again so…read morewe took it in today and guess what... we need it replaced again. This is an older vehicle that does not get much wear and tear. They stated that it's a new company now and they do not honor any work past the two years since they took over. Extremely disappointing because this shouldn't fail that quickly. The part typically lasts 7-10 years and up to 100,000 miles. We won't be using this place again and want to warn anyone who has warranty work that needs to be done to get it done asap before your time is up.

Horrible experience two weeks in a row…read more Ordered the wrong parts and I waited 7 plus hours today on a 8:00 am appt. Mike the sales front office guy helped but the rest of the experience was aweful. Not going back after using them for over 10 years

Went in for a $49 oil change. Ended up being $129 after filter, and all the other fees...oh and…read moretold my I needed almost $3k worth of work done. Used to like going here but all of the great employees have left. There is a whole new crew and I think it's time to find a new place.

I saw their sign that said we sell tires. I was in need of a spare tire so checked this place out…read more Staff were very welcoming and nice. Unfortunately they only dealt with regular tires and not spare tires. Staff did give me a referral and that was helpful. Shared parking lot.

My wife took her car in for an oil change at The Cave Creek location. It was a great…read moreexperience no drama, no unnecessary up selling. We will be back when I don't have time to work on my cars.

Fixed my flat in great time. The staff and owner most courteous…read more Every service I needed was done professionally and quickly!

I trusted Big O Tires as automotive professionals because I do not have a mechanical background and…read morerelied on their expertise to keep my vehicle safe. Instead, over the course of three months, my vehicle was severely disabled by a team unable to perform the level of work they undertook--and those errors were later protected by another team under the same franchise rather than corrected. This matter is now under a formal Better Business Bureau complaint: BBB Case ID #: 24357302 (Filed 01/06/2026) Locations & Management Involved Big O Tires - Cave Creek 5355 E Carefree Hwy, Building C Cave Creek, AZ 85331 Store Manager: Kris Maxie Big O Tires - Phoenix 21029 N Cave Creek Rd Phoenix, AZ 85024 Store Manager: Jeff Hunter General Manager (both locations): Blade Bush Regional Manager: Mike Sharpe Serious Safety, Repair, and Oversight Failures As a woman in my 60s doing the best I can without a mechanical background, I trusted Big O Tires to act competently and ethically. Instead, I experienced repeated misrepresentation of repairs, dismissal of safety concerns, and pressure to accept incomplete or incorrect work. I am deeply concerned this conduct may affect other customers. Documented issues include: * Wrong transmission fluid was used; this was not acknowledged when a new transmission was presented as "necessary," omitting the true cause * Transmission replacement forced me into an extended rental car * Vehicle shudders violently when AC is on, making it feel unsafe * AC compressor was under warranty, yet I was charged for a new one * Compressor replacement was double-billed and immediately followed by severe shaking * Work was performed involving airbag systems * I was later told Big O does not handle airbags due to lack of certification * I was also told airbag work had been performed by a non-certified technician * Warning lights were repeatedly dismissed and later tied to airbags not functioning * Steering components were left unsafe, including screws not replaced and later described as hazardous * Vehicle returned with missing or unsecured hardware, including an engine protection plate left hanging * Horn and cruise control failures were not properly repaired * Multiple return visits were required due to errors from work performed the prior day; many visits were not documented * An incorrect belt was installed, causing the vehicle to break down and require towing * When I requested safety issues be resolved, I was instead offered an oil change * At the Cave Creek location, the manager was frequently not on site, and vehicles appeared to be worked on without direct supervision * I was told management knew errors were occurring but could be fixed--yet they were not * All warning lights remain on * Although verbally stated to be "safe," this is my only transportation and I have lost all trust. I am taking my life on the freeway in a vehicle ablaze with warning lights I was told to "monitor." Lack of Corporate Response * I contacted the Big O consumer complaint line on 11/23 * No one from corporate or regional management contacted me * I was given a $700 check for non-certified airbag work, which felt less like a resolution and more like being told to go away--while my vehicle remained unsafe Financial Impact Between transmission replacement, repeated repairs, towing, rental car costs, and related expenses, the financial impact exceeds $18,000, yet the vehicle remains unresolved and unsafe. Final Statement I trusted this company because I am not a mechanic and relied on their professional expertise. Instead, my car was compromised by work beyond the team's capabilities, and those failures were protected rather than corrected. This is not professionalism. This is not accountability. This is not acceptable. Shame on you!

Have had good service for 5 years. They are friendly and have helped me with documentation. I…read morewould recommend their service.

Very poor experience here I would say . The communication was so bad and lacking of that we started…read moreto think they were driving our car around for fun or something . Like days would go by of nothing after they previously told us it would be done in a day or 2, it went on for a while and my car was in the shop for like over a month. Another thing, when we brought my car In, for a starter issue , they then say that my timing belt is bad and that they want to replace that and quoted me like $600. Well the thing is is that I got my timing belt replaced with the same people like nine months ago and a timing belt last for a long, long time much longer than one year . so I told them my timing belt was fixed here so that shouldn't be broken this early, Would you guys switch it out at no cost ?and they say yeah it's in our warranty for two years so we will switch that out , but and then when they try to find proof of me getting a timing belt, they said that they had no history of my car being there which flat out pissed me off because I remember talking to Will the exact same guy 11 months ago or so and magically he doesn't remember me or my car I get that they have a lot of cars but it totally seemed like they just didn't wanna find proof of me being there so they had to charge me again for the timing belt. so then I pulled up credit card receipt of me paying them for the timing belt , and I sent it to them , magically , then they said oh we found you guys in our system. Sorry about that ! Seemed super sus , in the end my car seemed fixed and everything was fine but the way that it literally took like a month and a half to get my car back was insane. They never said sorry or anything and they would say oh it'll be done next weekend next week I would come if we wanna get a phone call. We had to call them so the communication was really really awful and asked made us never wanna go back there. Like I understand stuff takes a while but maybe put in some effort to send a text letting us know

I've only been here twice but both times were top notch. Service, communication were great…read more Didn't pressure on the upsale of belts etc. No idea why all the bad reviews. I'm headed back today!

Quoted $102 for synthetic oil change! $59 at local competitors across the street!. With a shortage…read moreof real estate for businesses in the area, we could have used a KFC, Popeyes or IN n Out! No oil change should be near $100!

I can't say enough about Scottsdale Car Care/Speed. Carl and Chris took care of me from the minute…read moreI walked in the door. I had a special project in mind and they help guide me and acquire parts needed to achieve. There was a bit of fabrication needed, and they did FANTASTIC. It looks like an OEM part. I couldn't be happier. They nailed the timeline, even on custom work, and that is impressive all on it's own. I will take all of my projects here moving forward!

I don't give five stars often, but Carl and his crew did a fantastic job on a 1979 El Camino I…read morepurchased out of Chicagoland recently! The Chevy needed some major suspension work and was found to have a few other drivetrain-oriented things that I would have not discovered until they were a major issue and I was on the phone with AAA. My "new" classic now rides and drives like the cruiser I wanted. SCC's pricing was fair and they really went the extra mile dogging down the parts needed for a Chevy out of the late '70's. GREAT work Carl! Fair warning: Next stop...adding some horse power. To be continued.

Amazing, Braxton saved the day! I sent the request, he called me immediately and was out within…read morethe hour. The service and pricing was fantastic. I would highly recommend. Very professional.

Great service! Braxton came out quickly on our schedule and replaced the headlights on our Audi A3…read moreconvertible (my wife's baby). Replacing the headlights on an Audi is no easy feat (the entire front bumper had to be removed), but Braxton made it look easy and was in and out in no time and even saved us money by doing a detailed diagnosis and only replacing the parts that were bad. We will definitely be using him again! Thank you, Braxton!

Always have good experiences. My first experience was with Alex a long time ago and he was amazing…read more Each person after that has been so kind. Thank you Alex for paving the way.

One of the worst experiences we've had at Discount, unfortunately…read more Came in around noon to have our tire fixed as it had a nail in it and they said it would be about an hour and 45 min. No worries... except over 2 hours later we see them pull the truck into a bay and the guy starts taking off the wrong tire. My husband goes and catches him... they finally, at least 1/2 hour later start putting the fixed tire on and do not torque the first one he took off! When my husband went to get into his truck, which has light grey cloth seats... it was COVERED in dirt and Grease... not sure if it will come out. Ridiculous One good thing was one of the guys apologizing to us for it taking so long which we did appreciate.