My car crapped out on the evening before Father's Day - I had an idea it was the alternator and/or a belt - I brought it into the Firestone on Wabash at around 10am on a Sunday morning, anticipating getting it back on Monday or Tuesday... A guy named Jason was my service coordinator - they already had records on my car, knew what had been done in the past, and we were aware of potential issues... My car got a discounted (coupon) inspection, the alternator was hosed and the belt damaged - and the problem with the alternator left the battery in a questionable state (though it was still under warranty...) Jason kept me posted as to the issues they uncovered, and the potential cost... My car was ready for pick-up before 1pm - new alternator, new battery, new belt, oil & filter change, tires rotated - and the price ended up slightly less than I was quoted over the phone on our last call... I've experienced good service at this facility at least two or three times in the past - once for a full tune-up, inspection, brakes and whatnot - two other times replacing tires. I will continue to use them for my service needs. read more

I am a regular Firestone customer. This location is horrific. The entire staff needs coaching on customer service. This is the closest to where I live and yet I drive to the location on North Avenue. Take your business there and you won't be treated disrespectfully. read more

Horrible horrible horrible. Decent customer service and knowledge on the products and services, thank you. On the other hand, you guys are very deceitful. It is impossible to trust lying mechanics and sales representatives. Prices are very unfair as well. Hope you guys improve. read more

Terrrible! Avoid this location. Every single time I drop my car off at this particular location (for basic maintenance) its always something left undone. I haven't been to this location due to past issues however I decided to give them another chance due to the fact that I live right around the corner. BAD MOVE!! I asked for the district manager whom is the next point of contact other than the store mananger and was told " I can not give out personal information" fine... I will call the home office and let them listen to the call so that they are aware of the shi$$y customer service this location exhibit. I have been on hold for 12 min waiting for a manager just for someone to return to alert me that the manager left for the day. WARNING...Stay away from this location: read more

Yep, I'd go here again. I had a flat and needed a new tire since my spare wouldn't do. The serviceman was polite and explained the charges in layman's terms so I wasn't confused. I waited an acceptable time for the tire to be replaced and was happy when it was all done. Check this place out if you are in need! read more

I stopped by for some help with my plates. I came and in less than 5 mins Memo helped me out and had me on my way. Thank God I stopped by, now I know where to go when I have car issues in the future! read more

Yo. Go see Brandon! Super friendly and courteous. Super knowledgeable and eager to help. I would happily ( well as happily as possible w/regards to any car repair) spend my money here again. Thanks for your help this morning! read more

Sergio was excellent and helped me through my frustrating experience with my car. He had great customer service, was professional, and I actually felt at ease talking with him over the phone. I'm going to make sure I ask for him specifically the next time I'm there. read more

One of the downsides to city living is that it's not clear what kind of help to ask for to do some of those important but relatively simple tasks one can't do by oneself. I got new license plates for my car, but I don't have the tools or the screws to change them myself. This once might have been done at one's friendly neighborhood gas station, but there are no longer service people at one's friendly neighborhood gas station to do such things I'd had great service at this Firestone store before, so I thought I'd give it a try. I had to wait a bit, but I expected to wait. Not only did they do this, but they did it at no charge to me. Thank you, Joe, and the rest of the folks at this Firestone store. read more

Terrible experience. I made my appointment for oil change on 01/18/2014. I came to the store (Store # 345100) on time that day, but after 10 minutes, they told me that they were too busy and could not change oil for me that day. Then I made another appointment on 01/24/2014 at 5pm, they said OK. On 01/24/2014, I came to Firestone ( Store # 345100) at 4:52 pm to get oil changed. After waiting about 2 hours, I could't understand what took it so long, then I ask them, did you change oil for my car, they said it is almost done. However, I waited until 7 pm. I felt terrible after wasting my more than 2 hours time over there. I very regretted I chose Firestone (Store # 345100) to have oil changed. read more

Sending a shout out to Javier Rodriquez who with out a doubt was an angel on Friday, August 19th. I work at the daycare down the street and when a class of 3 teachers and 14 2 year olds children were stranded in a horrible rain storm, he opened the doors for us and gave the jacket and work shirts off his back to help dry the kids and keep them warm. He had several customers at the time, and he never neglected a one of them. He provided service with a smile while checking up on us every chance he got. If he values his work with cars as much as he values and respects the well being of others, than I'm sure he must be the world's greatest service provider. Thank you Javier... GOOD LOOKING OUT!!! read more

I took my car in a while back and got new tires due to a hole in one of them, I leave the lot all seems good, then my front passenger side tire starts leaking, being busy it took me some time time to bring it back in but it was still under warranty. I now needed a new tire stem, and had a random nail in a tire that wasn't leaking... fine replaced, I drive off the lot, now I have a check engine light, and the tire is still leaking, as well as now the driver side front tire... so I take it back in a couple days later because of work. They tell me my rim is now bent and I have another nail in the drivers side, and say the check engine light is not something that could have happened in the shop... I take it in no light, I leave and light something doesn't add up... they tell me it will be 500+ dollars for the sensor that is now broken... I'm not paying that right now, so I get the rim taken care of and a patch on the other tire, I drive off, now I have a rattling in my air vent... again no rattle before I take it in and now there is... either the people at this location are incompetent, or they are breaking things on my car for money... read more

I have not had a choice to go to another auto care center because this place is right by my office and I have to get regular maintenance on my government car. Never (and I mean not once) have I dropped my car off and received it the same day. No matter if I call ahead, schedule an appointment... nothing. I am always told I will not be able to get my car back until the next day after having waited for 8-12 hours for an oil change. This is truly the worst Firestone I have ever been to as far as timelines. Don't go unless you have two days tops to wait on your car. read more

This location overcharge for everything! I was quoted 380 for battery replacement, paid 180 at Pep Boys..... Was quoted 456 for front brake pads/rotors, paid 350 at Jiffy Lube! Baby it should be illegal, they up there robbing people! read more

I recently took my Audi TT in to them to determine why it wouldn't start. I also needed them to check one of my back tires since I had recently had a flat and thought I had a slow leak. I always dread taking my car in for repairs since it can get expensive really quickly. So imagine my surprise when I was told they had run a diagnostic on the car and found it was the battery that I purchased there last year and they replaced it for free since it was still under warranty. So often I find you buy things that have a warranty only to find out when something goes wrong that there is always an excuse why the item doesn't qualify for replacement. Well that was clearly not the case here and I found them to be very honest and appreciated how they explained everything to me. They also inspected all of my tires for leaks, not just the one I had mentioned to them and even put air in all my tires since they were a little low. Talk about great service, thank you!!! They really helped me out and even though they were very busy they were able to accommodate me and fix the car within 2 hrs. I mean that is what I call service and I will be back the next time I experience any car trouble. I live in the South Loop so it is great to have Firestone so close to home for when you have these car emergencies. Keep up the great work and again thank you! read more

If I could select no stars I would. I am from out of town and I blew my front passenger side tie rod as I was coming into Chicago. I called knowing exactly what it was that was broken (my dad is a very useful ford master tech, and I drive a ford) And after getting the run around about whether or not I knew what tie rods needed to be placed, inner or outer or both. I then waited on the phone for 25 mins for a quote. Again after calling my dad, I knew the price of the part, no more then 30$ and the labor being no more then an hour. They quoted me at $400, my response was uhm no your out of your mind "click". I think this firestone is a bunch of crooks, and I recommend them to no one. I found a very useful and reasonably priced mechanic who helped me push my car three blocks down the road after it wouldn't go any more and it was still under $70. You can find them on s blue Island, it's a newer shop near the Mobil. read more

I've been a Firestone customer ever since I bought my first car two decades ago, so it pains me to have to give this Firestone location a negative review despite my long history with, and confidence in, the Firestone brand. In simple terms, I just don't trust the personnel at this location. I would encourage others to be cautious when doing business here and critically consider the logic of what you are being told before agreeing to allow any work to be done on your vehicle. I took my truck in for a lifetime wheel balance service. Within a week of the service, I was still experiencing the exact same problem as before -- namely, a slight shake in the steering wheel once the truck reached highway speeds. I then took the truck back and asked them to take a look at the wheel balancing again because the problem had not been corrected. Instead of preparing the work order for a free rebalancing (as I had suggested), the salesperson prepared a work order for a $30 inspection to determine the issue, as this salesperson felt confident that the issue must not have been with the balancing and was instead something else. I pushed back on this approach and asked the salesperson to go ahead and redo the balancing and, if the problem was still not fixed, I would consider purchasing the inspection (or, frankly, go somewhere else). With some passive-aggressive reluctancy, the salesperson agreed to take my suggested approach. I picked up my vehicle later that day and the problem had been corrected. Had I taken the salesperson's advice, I would have paid for the unnecessary inspection and still experienced the same issue and may have then been sold yet another unnecessary service. read more

I checked Yelp before I came here and decided to give this place the benefit of the doubt. Well let me tell you all these other Yelp reviews are correct about this place. I have a car with 29,000 on it I recently puchased from a dealer. All my tires are in great shape. I ran over a nail and had a slow leak so I took my car here to get a patch or a plug put in where my nail once was. I get a call from Firestone telling me that can't patch the hole and I need 4 new tires. Now I am no car guru but I can tell you that tires last around 50,000 miles not 29,000. All the treads are good on my car. Plus he then informs me I sensor on my car and unless I buy new tires the sensor will not go off. I ask to speak with someone else the next guy comes on and tells me I just need one tire. I tell him I need no tires just a plug. He then informs me that maybe another firestone would plug my tire but they would not. WHAT why would one firestone be ok with plugging my tire but you will not. All in all I think these guys must work on commission and they will take you for pretty much every penny they can squeeze out of you. I ended up going to A-V tire shop. They plugged the tire no problem no mention of bad tires. Plug put in for only 15 buck! By the way firestone was going to charge me 33. Not to mention they did it on the spot in 5 min. Firestone had my car 3hrs before they even called me. read more

Talk about taking advantage when someone is in need!!! I came here since my tire pressure was reporting low. The service guy quoted me close to $45 to check/patch the tire. On top of that I was told it would take 3-4 hours before they could get to it. His reasoning was that the tire was big and had sensors. I know for a fact I have paid $10 maybe $20 at other places. I came here since it was behind my house and convenient, however I just got air filed in my tire and took my business to Goodyear at 2000 S Wabash. They took me in right away and fixed the tire for $25. I will now be going there from now on. read more

I chose this place to get 4 tirerack.com tires installed. I would NEVER come here again, not even for a washer fluid top off. The entire experience was a disaster from beginning to end. I keep a set of winter wheels and summer wheels, which I switch over when the seasons change. I bought new summer tires and needed them installed so had them shipped here from tirerack. As soon as I walked in, the problems began. I'll go through in order: 1. They initially quoted me a different price at the shop than the guaranteed tirerack price. 2. They ALSO tried to charge me based on the most expensive tire type! (The tire installation fee depends on the aspect ratio of the tire. If your tire is 235/45/17, the 45 determines the price). I do NOT have the most expensive tire type. They had my new tires in the shop AND in their computer so they should've known the size, this just seems like a shady business practice to get money out of people who don't know any better. 3. There was another issue with an alignment check which I won't even get into here because they ended up refunding that fee. Finally, I was on my way, they told me it should take about 4 hours. About 3 hours later, they called and said the car was done. I came to pick it up, paid the bill, took my keys and went to get my car. Here the real problems began. 4. THEY PUT MY OLD TIRES BACK ON MY CAR INSTEAD OF THE NEW ONES!! They literally unbolted my winter rims, put on my summer rims and called it a day. But obviously, charged me for mounting new tires!! 5. To top it all off, THEY DIDN'T EVEN CHECK THE TIRE PRESSURE!! I checked with my own gauge, all 4 tires were very low!! So basically, it took them 3 hours to swap my winter wheels for summer wheels, something I can do on my own with a hand jack in 30 minutes, and didn't even check the pressure (keep in mind, I had an appointment, this was not a walk-in). 6. Also, my car has a bolt and spacer that screws into the front disk brakes to prevent the (larger) rear tires from accidentally being mounted in the front. I provided these at the beginning, explained what they are for and where they go. These were NOT installed, AND they lost one of the spacers!! I had the mechanic go back and he found it at his workstation, but this would've been lost forever had I not discovered that it was missing. So after the screw up the first time, the front desk guy said he would make sure these bolts were installed properly the second time when they actually install my new tires. They were NOT! The next mechanic couldn't figure out what these screws were for so decided to just leave them out. 7. Finally, after waiting in the shop for 1.5 hours, my new tires were installed. They brought my car around, and the tires were covered in white gobs of lube that they use for mounting. There wasn't even an attempt made to clean this until I pointed it out in the parking lot. Tires covered in lube! Seems unsafe, no? Anyway, a complete disaster of an experience. The front desk guys were nice, but the overall incompetency of this place is unbelievable. I would advise everyone to steer clear. read more

If I can give negative I will definitely do it. I changed all my brakes there like 1 and half years ago, i haven't drive 15k mile yet, and today I did the check my rear break is gone!!!! which mean it was never changed before!!!!i really pissed off and wanna get my 470$ back. Don't ever waste your money here, they not gonna work on your car just will charge you. Thumbs down, I'm waiting to see one day Firestone close all stores. read more

I wouldn't recommend them. Use them only if.... in an emergency. Their test drives abuse the cars more than anything. My car has a dashcam and it recorded the entire event where they just ran the engine at high revs and extremely unsafely on our local city streets in the name of test drives. And that too for an alignment. read more

Not impressed. I'm sure they do fine work if they get to you, but I think there's something wrong when I make an appointment at 10am and show up at 10am and they tell me its going to be 2 hours for an oil change. I asked "What's the point of the appointment?" and he replied, "Well maybe not two hours, probably one to one and a half hours". Again, "What's the point of the appointment?" - they then begin to say "So we know you're coming, but there were a few walk ins and other appointments". I was blown away. I walked out. If I knew a walk in was going to get priority I would've shown up at 7am when they opened just to be the first person in line so I could get in and out of there. I was very disappointed and will most likely not return. read more

Brought in my car at 7 in the morning for an oil change and 2 light bulb change. Since I did not get a call by 2:00 PM, I called to see if my car was ready, but apparently they had not started working on it. An hour later, I got a call saying that the service was done, but they would like to keep my car for new tires and an alignment, which they would do for what seemed like an astronomical price, which I declined, despite the salesperson repeated appeals to fear for my safety. When I picked up my car, I was surprised that the amount due was in excess of 50 dollars the quoted total. When I asked for an explanation, I was told only one bulb was quoted, despite the fact that I had requested 2 (and brought them my own 2 bulbs). When I told him the amount seemed excessive for a simple task that is an easy DIY, the visibly annoyed technician replied I should have done it myself. There was not even an apology for his supposed oversight. The incorrect quote, lack of a written quote prior to service, the overcharge, and the upselling for 4 pricey tires (2 of my tires are 2-3 years old, and I still have some safe thread on the other 2) makes this place appear like a shady operation. On a side note, I checked tire prices afterwards, and found a better tire for a few hundred less than their quote. read more

Keep in mind when you read this review that a two star review means, "Meh, I've experienced better..." and not necessarily, "I hope this place bursts into flames." Categorically speaking: Location: 5 out of 5 (for me) Since I live in the south loop, it's quite convenient for me. I imagine that I could take the car in, walk home, and come back if I wanted to. Luckily, there are a few coffee shops are bars around that can keep you entertained (Overflow Coffee is decent, as is Krolls South Loop). Customer Service: 4 out of 5 Customer service has actually never been a problem for me. There are always 2 - 3 people working in the front at the check in kiosks, and a small army of technicians in the main garage bay areas. I've not had the experience of them talking to me like I was stupid, and each time I've been greeted with courtesy and respect. Bang for the buck, small repairs: 3 out of 5 I brought the car in once for a brake lights replacement Bear in mind, these brake lights are about 2 dollars apiece, but when you throw in their labor and associated costs, it ended up being a ~16 dollar job. Maybe there's a reason for this, as perhaps they can only bill labor in .1 hour (six minute) increments. This is not necessarily an industry deviance, so I'll give them a "free pass" on this. Shop labor rate: 2 out of 5 108 is a bit high for a Firestone type facility. Consider that most locally owned shops in the neighborhood areas in this area (think Chinatown or Pilsen, also with ASE certified mechanics) charge ~85 per hour, and it's a bit of a bitter taste. I am unsure as if this location engages in what they call "matrix labor pricing." If in doubt, ask up front for them to explain the labor rate (as you should in any situation anyway) Bank for the buck, oil change/tire rotation: 4 out of 5 Oil changes are remarkably expensive these days, no matter where you go. I need two things done: oil change and tire rotation. They had a spring package going where you get the oil change, tire rotation, 22 point inspection, and a few other things for about 44 dollars. Oil change and tire rotation a la carte (even with a 10 dollar off coupon) would have come in at around 35 or 36 bucks. I opted for the spring package just in case there were something out of the ordinary that I didn't know about. They found two things, really - a need for a high mount brake light, and significant wear on the rear brake pads, necessitating new brake shoes as the parts portion of that particular job. I don't consider the printouts they give for manufacturer's recommended scheduled service as doing something exceptional. Any person with access to the internet can look up "service schedule for [insert car make model year, etc here]". The oil change/filter with tire rotation in my mind was a sunk cost because of course, I could have done all of those things myself, and maybe I could have even done it in the 1.5 hours I waited, but honestly - I probably would have spilled something/knocked over something/dropped my tools/dropped some bolts, and then I'd have to go to a shop to recycle the oil anyway. Recommended parts quote: 0 out of 5 Absolutely laughable. I'm not going to argue about the set shop rates for the things they recommended. Whatever - if they have a set time rate corresponding to a set task, and they finish earlier than expected, who cares? And if they have a set time rate and they take forever and a day because of whatever complications - it's no more skin off my back. Some of the stuff was remarkably easy - I'll probably replace my cabin air filter on my own, and the high mount brake light on my own. The part that sort of bothered me, of course - was the aforementioned rear brake shoes. MOPAR OEM shoes for my vehicle run about 45 bucks, and you can even get AC Delco Professional Durastops for 31$ off Amazon Prime. What was the quote I was given? 89.99. That's a 2x+ markup on MOPAR, and almost a 3x markup on AC Delco, who is probably the brand they use anyway! I casually asked, "What if I bring in my own brake shoes?" That question was met with a polite, but firm, "No, because we can't warranty them, and if something happens, we don't want to be liable." All probably true. But I beg of you all (other Yelpers): don't get any repair or replacement parts from these guys because if their standard markup is 2x to 3x of what you should be paying, you're spending a pretty dime. Overall: 2 out of 5 Seems like they're ok for oil changes and flat fixes, and other small tasks like changing light bulbs (if you're ok with the .10 hr labor rate increment). Maybe a bit pricey for even the smaller tasks, but the convenient location will indicate that I'll probably be back here again, for small stuff. From my personal experience, skip any recommended major service because of the exorbitantly high markups on parts. read more

This shop is the epitome of everything people hate and fear about taking their vehicle to a major-chain auto repair shop. Why did I go here??? Because the shop was listed as an Uber inspection location, and it was the closest listed shop to me (and I live in South Shore)! I didn't go for a repair, but an inspection, and of course, it was a waste of time! I went a week ago to get through the initial inspection process, to which I made an appointment, came at that time, and they pulled the car in. After about 90 minutes, I asked how much longer, and the guy at the counter said the inspection was done already, so if I hadn't said anything, I would've been sitting there still I suppose. He then lays into a laundry list of "problems" that are super urgent and of course a king's ransom to repair. I took my ride up to a friend's shop the next day, and a majority of everything they found wrong was fabricated. I looked under the car myself with the guidance of my professional mechanic friend and he showed me that I just needed two tie rod ends, versus the Firestone quote for all 4; inner and outer! The list of urgent repairs was much larger, but somehow that list got extremely short when I took it to another shop. I fixed the problems, and took it back to Firestone for a re-inspection, because it was free, and figured they would just pass the vehicle based on the few repairs pending...but they found a bunch of NEW problems somehow!! A week later, and suddenly I need brakes, a new windshield, and 'better' tie rod ends (as well as inner tie rods). They are a waste of time and energy, and if you spend any money there, it's too much! I paid $20 for the initial inspection, and that was too much. How did I go from needing a few parts repaired one week to needing MORE stuff repaired the following, and I repaired those problems?? What a joke! You want some quality work done, I'll tell people where to go if they message me; I won't give Firestone a chance to know who does work better than them, because the truth is you can go to any local shop and get better work. Pass on by when you see them, and think about these words. -W.K read more

I had my tire repaired here today. I was hoping it would only need a patch but told the serviceman that I would buy a tire if needed. They called me a couple hours after I dropped it off and told me only a patch was needed and that the car would be ready and repaired in less than an hour. The cost was small and the repair was quick and painless. I appreciated the honesty of the folks at Firestone because I was prepared to buy a new pair of tires. Thanks a lot! I'll be back next time my car needs service. read more

I went here because the light on the dashboard said my tire pressure was low and they helped me immediately and didn't even charge me!!! Great place. read more

I came in at around noon for an oil change. I was told that the service will be complete by 3:30. I come in at 6 and was told my car was still waiting to be service. I was never notified of the delay. I had to come in here for them to tell me that my car wasn't ready. DO NOT BRING YOUR CAR HERE read more

They don't have enough space for me to express my dissatisfaction I have for this location. They try to sell you work that you don't need.. Told me I needed front brakes, back brakes & shocks I decided to get a 2nd opinion before paying that kind of money found out I didn't need none of those things. Also, making an appointment is pointless you will still be waiting over 2 hours don't matter what you getting done! They don't know how to treat a customer when dissatisfied. I've even tried calling corporate. I have a tire warranty with them but I'm so dissatisfied if I ever need my tires repaired or replaced again I will go someplace else. I wouldn't let this place change a spark plug! I wouldn't even let them change a bike chain! I wish I could rate them -100... Get it together Firestone! read more

This place is either full of incompetence or crooks, I honestly can't be sure which. I came in for a simple synthetic oil change. They were gracious enough to start, said they'd check all the other fluids, done by noon. They are literally 3 blocks from my home, so I walked home. At 11:30AM they call me to let me know that apparently my oil pan needed to be replaced as the screw had corroded and the gasket was gone...uhm, well that sucks, but what sucks is installed, he told me it'd be 500 (200 for the pan, 200 to install and I don't know, a miscellaneous 'you're a woman' charge ...) I balked...first of all, I couldn't even find a pan that was over 100 online and it's sure as shit shouldn't cost that much to install, whatever...at this point my car can't run without this fix, because it's doesn't have an oil pan or gasket to run oil to the engine...and then he tells me my front left tire needs to replaced (note: they'd replaced my other three in the last few months)... He also to me some other things that could be worked on, but honestly my car is 12 years old, it has 160,000 miles on it, I'm just trying to drive it til it dies, not keep it pristine. So all said and done with oil change, oil pan/gasket replacement, new wipers, and a new tire...640...and that's not even the best part! They either forgot or purposely left off the cap and gasket to the reservoir that holds my steering fluid (they told me the topped it off), so my power steering just two days later goes out on me driving in the city. My fiancé didn't want to take it back to those crooks, so he looked up some videos on power steering and realized a piece of the hardware was missing. He thinks it was negligence, I think they wanted me to pay for a rack/pinion overhaul that would have cost me upward $1300...ugh! He paid $200 for parts and fluid and fixed it himself. Avoid this place like the plague. They will either try to rip you off or be so careless with their work as to make your vehicle unsafe, either is inexcusable. read more

Went to Firestone to get my brakes fixed. They told me I needed new calipers, brake rotors and brake pads and it would cost 750 bucks (of course along with the 400 dollars of additional extra BS they wanted to give me). I didn't believe them, so I took my car to Car X on Grand Ave, and they said the caliper just had to be adjusted a bit, and replaced my brake pads and rotors for 350 bucks. Go here if you want to get ripped off! read more

Just called to see how long getting brakes fixed would take. The estimate was between 15 mins to 7 hours. Thanks. I'll try somewhere else. read more

Horrible service! Do not go here. They took my car to replace a tire that cost me $584. They proceeded to replace the wrong tire and I had to take it back to have it corrected. Dealt with a different person almost every time I called or was there and there was zero apologies for the major screw up. They also took way longer to fix the tire on both occasions then they told me. Two hours was more like four the first time and 6.5 the second time. And the second time we had to reach out because there was no call to let us know it was ready. Then they proceeded to tell us that the car was never dropped off. Dropped it off at 8 am and this contact was around 1 pm. They were still working on it when I arrived at 2:30. Stay away. read more

I was taking my father to the hospital today for an important doctor appointment and discovered that I had a flat tire. I took the tire off the car and rolled it into this location and asked if they could repair the leaky stem In time for me to make the appointment which was at Loyola in Maywood in one hour. I was impressed with the professionalism of your staff and I thank you for helping me out on such short notice. Greg H. read more

I went there today to get a new battery and also to check my tires, they said I had a nail in my tire that was too close to my firewall and I would need to spend $150 on a new tire. I tell them don't bother take it to another place that fix the same tire for $10...Firestone on Wabash cannot be trusted! read more

Friendly, professional, and efficient. I've always had a good experience here and no trouble at all getting in at the last minute. Plus they recently extended their hours until 10pm and the parking lot is big! read more

Really love this place. Honda was trying to empty out my bank account and my sister told me to come to this location and since then they have been taking care of my car. They make great recommendations and get your car out in a timely fashion. read more

I live right behind this place and ever since it was rebuilt last year I have taken my car here for its periodic oil changes. There are a two reasons why I am giving them five stars. As far as that goes, they always have the car back to me by the promised time and are friendly. My car runs on full sythetic which means I do not need to change the oil every 3,000 miles, more like 5,000 or 6,0000. Once when I brought my car in for the oil they called to tell me the previous technician had mistakenly written the wrong mileage for my car on the sticker and to come back and get it because I had a few more thousand miles to go! That alone is awesome, what car place tells you to NOT do something that they could have easily done and taken my money for? The second incident was just this week when my check engine light appeared on the dash. I brought it over to them to of course find out it would be a few hundred dollars worth of work, get the car back and the light comes on again. When they looked at it again they realized they had missed something the first time. To be fair they only charged me for the parts, NO LABOR because they felt that it should have been noticed initially, Thank you Steve! These guys are honest and efficient and I will bring my car to them for everything. read more

I was nervous about bringing my car here because of reading some negative reviews, but my experience was great and I felt the need to share. My low tire pressure light was on for a week or two and even though I filled up all the tires, the light would not go off. I took it in assuming I had a nail or slow leak in one of the tires. I live right around the corner and dropped off the car at 7am on a Tuesday. The technician called me by 7:45am saying that all my tires were just low in air and that I could come get it. No charge for their help and they were super nice about it, even though I felt like an idiot. I can't speak for a major service or repair, but I was very happy with the way I was treated. I think the problem with this place is just that they get busy - so if you can go early or at an off time and be a little flexible, these guys are great! read more