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    Firestone Complete Auto Care

    2.9 (129 reviews)
    Open 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Firestone Complete Auto Care Photos

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    Everett T.

    Complete clown show over here, stay away. Tire rack had shipped Firestone 4 new tires, and I had an appointment set for 9AM. I showed up 15 mins early and the tall, skinny manager was immediately combative, saying they had received any tires. He acted like I was out of my mind and told me to call Tire Rack. That is, until I showed him the paperwork proving they had received the tires a week prior. He went in the back and found them in less than 3 minutes. Why argue with me before you even actually check? At this point I sat and waited...and waited...and waited. By 11AM I had listened to a new guy over charge several customers (thankfully his manager was looking over his shoulder and kept catching the errors). After over two hours my car hadn't even moved from where I parked it. What's the point of me making an appointment if you're not even going to look at the car for several hours? The Discount Tire I typically go to has me in and out in 1.5 hours, sometimes even less! I finally called my wife to pick me up. It ended up taking over 6 hours for them to mount a set of tires! When I finally picked the car up after 3PM, there was mounting grease all over the tires (see photos). At this point I was over the entire experience. I'll give them an extra star because the manager took a few minutes to explain how to pair the TPMS sensors to my car, and when I checked tire pressure the next day, the PSI was at least in the ballpark across all 4 wheels.

    Completely blown out faulty tire. Like new condition. No coverage.

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    9 years ago

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    Bridgestone S.

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    Page 4 of 4

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    The waiting room is better than most, and the guy at the register is kind and helpful.

    Mentioned in 4 reviews

    Read more highlights

    Express Oil Change & Tire Engineers

    Express Oil Change & Tire Engineers

    (277 reviews)

    This is one of the best most honest car places that exists. I've been coming here for about 6 years…read morenow and they have always been incredibly friendly and actually listen to what you tell them. They don't overcharge or take advantage of you and you can trust that they will be honest. They fixed my headlight when the wire was the problem and not the bulb and didn't charge me anything. They also helped me find a quick fix to the piece of my car that was hanging down from hitting a small possum. Cant recommend these guys enough. True honest professionals. Wish I could give more than 5 stars!

    I wanted to share some feedback regarding my visit to your Cedar Park location on Whitestone…read moreearlier today, before 9 AM. When I arrived, it took a noticeable amount of time before anyone came out to direct me to a bay. Once I was finally told where to go, two customers who arrived after me were moved ahead of me for their oil changes. I understand that things happen and that the location stays busy, especially in a growing area. However, no one offered an explanation or even a simple acknowledgment of the mix‑up. After more than 10 years of bringing all our vehicles to this location, it was disappointing to feel that my time and business weren't valued. My expectations for this type of service are reasonable, but when it becomes clear that my time isn't respected, that's when I have to make a change. I ultimately drove away without getting the service done. I'm sharing this feedback because I try to support local businesses, and I hope it helps improve the experience for future customers.

    Oil Changers & Repair

    Oil Changers & Repair

    (180 reviews)

    So I came in to have a heater hose replaced for a 98 Chevy Tahoe, the last place quoted me 1300 for…read morethe replacement and labor just for a hose... but here my experience was way different, they were transparent took care of the car, were prompt and very informative. My mechanics name was "EL" he was amazing. Honestly I can't stress enough how awesome he was, he also ended up replacing 8 spark plugs and wires along with the heater hose that was puking antifreeze, and the price was about 1k. More things taken care of and fixed for $300 less. Honestly take your chevys to El he is the best mechanic and fixed all of this the day of and I was out the door. Superb service!

    I've had multiple issues with this service center mishandling my wife's car account, and this will…read morebe the last time I come here for an oil change. We were promised two free oil changes due to prior customer service mistakes -- approved in writing by Greg. When I came in, the staff (who are all new in the last 6,000 miles) acted like they had no idea and told me I had to "explain myself" before they would honor it. That's absurd. The paperwork clearly states I was approved for two free oil changes for customer satisfaction reasons. Instead of honoring it, I was told if I couldn't provide an explanation they would keep me there until I paid. That's intimidation, not customer service. It's unacceptable and exactly why I won't be returning. Them not having proper documentation is not and should NEVER be made the customers problem.

    Firestone Complete Auto Care - autorepair - Updated May 2026

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