After an issue occurred with my driver side window during a separate repair, I reached out to management and they offered to fix my window completely for free. read more

The waiting room is better than most, and the guy at the register is kind and helpful. I mean, he goes out of his way to be clear and sympathetic. It's refreshing. We have a lifetime rotation & alignment benefit because we bought our tires there, so I expect the bill to be small or zero. If there are unpleasant experiences when we collect the car, I will update this or post another review. read more

Friendly staff hence the 2 stars. My issue here is I feel there's corrupt activity occurring with one or more service members. This is the 3rd time after getting my tires rotated over the past 4 years that I've left with a slow leak in 1-2 tires. When I took my vehicle back all 3 times they said there was a nail in my tire. This 3rd time I refused to pay for repair or a new tire and they agreed to no charge. Time will tell if it's actually repaired or they added nails to a few other tires. I want to support this business but this is awfully suspicious and I encourage management to address this corrupt activity. Please, and you'll have happy repeat customers. Far more valuable than making a few bucks on tire repairs/replacements and losing customers. Thanks. read more

Both of the people working at the counter, were very helpful and friendly. While waiting for my car I observed the lady at the counter explaining in detail everything to the customers. And offering help to them in deciding what to do. She even offered to keep a customer car in the garage overnight. My issue was handled with value and helpful service read more

Complete clown show over here, stay away. Tire rack had shipped Firestone 4 new tires, and I had an appointment set for 9AM. I showed up 15 mins early and the tall, skinny manager was immediately combative, saying they had received any tires. He acted like I was out of my mind and told me to call Tire Rack. That is, until I showed him the paperwork proving they had received the tires a week prior. He went in the back and found them in less than 3 minutes. Why argue with me before you even actually check? At this point I sat and waited...and waited...and waited. By 11AM I had listened to a new guy over charge several customers (thankfully his manager was looking over his shoulder and kept catching the errors). After over two hours my car hadn't even moved from where I parked it. What's the point of me making an appointment if you're not even going to look at the car for several hours? The Discount Tire I typically go to has me in and out in 1.5 hours, sometimes even less! I finally called my wife to pick me up. It ended up taking over 6 hours for them to mount a set of tires! When I finally picked the car up after 3PM, there was mounting grease all over the tires (see photos). At this point I was over the entire experience. I'll give them an extra star because the manager took a few minutes to explain how to pair the TPMS sensors to my car, and when I checked tire pressure the next day, the PSI was at least in the ballpark across all 4 wheels. read more

Firestone Complete Auto Care - Auto Repair Near Me - Austin, Texas

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Done for my girlfriend's full service and run good! Recommend yes! Her car had some issue and they fixed on same day

Angie was super helpful and friendly! I got so much different information on Tesla EV tires... whether they could be patched or not. She really took the time to explain to me how they work and the options. read more

I went in for a simple fix--just needed a nail removed from my tire. When I got to the garage, I noticed they had my hood open, which was already strange. Eventually, when they got around to looking at my tire, they took it to the back and ended up breaking the tire sensor. Then they had the nerve to try and charge me $275 for the sensor they broke. I went back and forth with the so-called "manager," who insisted the sensor was already broken when I came in--even though it was working perfectly before. After they finally replaced it, they didn't even bother to program the new sensor, so I had a bunch of warning lights on my dashboard. I ended up going to Walmart, where they programmed it for free--problem solved. And to top it all off, when I asked for a paper receipt from Firestone, they said it would be emailed to me. It's been days and I still haven't received anything. This place will damage your car and then try to make you pay for it. Do yourself a favor and stay far away. It feels like their whole business model is built on getting you to come back for more issues they created. Total scam. read more

Deceptive, high priced and poor value: I bought 3 sets of tires from them. One of the sets was a high grade off road tire around $400 each. They offered me "road hazard protection/warranty" on the tires and I added. A few months after buying them one of the tires blew out. I called to make sure it was under warranty and was told I was covered. Fast forward to my car being towed to Firestone and I get a call telling me the coverage isn't full, and I will be paying just under $300 for one tire to be replaced! The tire that blew out basically still looked brand new. PSA don't buy any additional coverage on their products and I'd highly recommend not using them in general. Support a local shop (like I should have) and spend your money anywhere but there. read more

Firestone Complete Auto Care - Completely blown out faulty tire. Like new condition. No coverage. - Auto Repair Near Me - Austin, Texas

Service was amazing. They were so helpful and really tried to make sure everything was set to go. Highly recommend this location. They were busy but very friendly and kind :) read more

Deann provided the most amazing customer service! she helped us the entire way through! She ensured we were out and on the road again today! After some small hiccups we are grateful for her guiding us through it! Our mechanic was very kind as well! read more

Thank you to Deanna for staying after 7pm to wait on me to pickup my car. Appreciate your help.

I went online and made an appoint for a state inspection. When I arrived at my appointed time, I was informers that state inspections can't be scheduled. No issue right? So Casey told me he could get me asap. He estimated it would take 30-45 mins if ai wanted to wait, so I told them to go ahead. While waiting I watched older gentleman question the time it was taking to get his state inspection done. Casey was very rude and unprofessional with the customer. When the customer started to get upset, Casey took the stance, if if you some like it you can take your keys and leave. As the customer was about to leave the assistant manager Mike stepped in and defused the situation. He called the customer and helped get the work back on track. Casey in my option is in the wrong line of business, he is abrasive and should never talk to customer the way that. I will say he was professional to me, however I did not get upset with him like the older gentleman did. Maybe retrain in the concept that customer is why they have jobs. Thanks -Sepi read more

DO NOT GO TO THIS!!! I went there today for a State Inspection was told that it would take around 1 - 1.5 hours. After 2.5 hours, it was still not done and I asked customer service to check. They said they are backup up and are trying their best and it will be done in 30 minutes. Around 3 hours a technician tells me that their "Instrument is not working on Ford". What an absolute waste for 3 hours of wait. When I asked, why wasn't I told of this when I came in, they said, they couldn't before trying although yesterday it did not work on a Ford. AVOID THIS LOCATION AT ALL COSTS! Absolutely the worst experience! read more

Got an appointment here for an alignment They couldn't provide the alignment report so I'm not sure how I'm supposed to know what was done at all. They texted me a really low res (illegible) picture instead. When asked for a new picture so I could actually see the numbers, they said the data is gone? To top it all off, it seems they signed me up for Firestone marketing emails even though I never asked for that. read more

Wonderful place! Great customer service!! I was told by Jiffy Lube that basically the entire car was doomed, nope, Firestone fixed my problem in an hour for half the price other mechanics quoted. read more

I ordered tires from Tire Rack, and chose this Firestone shop as my installer, because they were on the recommended list. They were staggered sizes, and shipped from 2 different warehouses, so they were delivered separately. Tracking showed one set delivered on 2/11, and the other on 2/14. I scheduled my installation for Saturday 2/19. When I arrived, Brandon told me that he couldn't find one of the sets of tires. These were Firestone tires. He openly blamed me for not showing up until the 19th for installation, saying that was too long after delivery. Obviously that's nonsense. They either lost my tires, or sold them out from under me. Luckily the shop had a set in the same size, so Brandon told me installation would be done in "about an hour." 2.5 hours later, the work wasn't done, and the shop hadn't provided me with any updates. I started to get a little perturbed at this point, and asked Brandon if everything was going ok with the installation. He said that it was, and that the technician doing the mount and balance was "juggling a couple different cars." As far as I can tell, mounting and balancing tires isn't the type of job you normally "juggle" with something else. I pointed out that it was now pushing 3 hours since they took my car in. Brandon told me "I said it would be done in about an hour. It's a busy Saturday. Three hours is the same as about an hour." Apparently Brandon isn't any better at math than he is customer service. Three hours is 3x longer than "an hour." He claimed it was normal for them to juggle doing a tire mount and balance with other projects. How can it be normal to make a 1 to 1.5 hour process take 3 hours, when you know the customer made an appointment in advance, and is waiting in the shop? At this point, I got the distinct impression that Brandon had put me at the bottom of their list of priorities, since I didn't buy my tires from them. This is the worst experience I've ever had getting such a basic service done to one of my cars. I reported it to Tire Rack. Hopefully Brandon gets his attitude adjusted, and his shop starts treating customers properly. read more

Juan helped with all my car needs. Also informed me of my car as well. Quick and very responsive.

DISHONEST and I will never visit this location again. On a Friday, this shop performed 4 services: car care package (basically a multipoint inspection), tire rotation, coolant exchange, and state inspection. They called later that day and reported that the car failed the state inspection because tire tread was too low (less than 2/32"). I declined the immediate tire replacement they offered so I could shop around. The car care package included a battery test, which passed. Over the weekend, I consulted written notes regarding defects on each wheel and realized the tires had not been rotated. I measured the tread depth myself at 3/32" and 4/32". On Monday, I had a different shop inspect the tread depth, and they also measured 3 or 4. I returned to this Firestone to hold them accountable for completing the rotation. They did so, but they also called to recommend a car care package (the same service they performed 3 days before) and a battery replacement (suddenly failing, even though it tested fine on Friday). The last straw was when they suggested new tires as a preventive maintenance step because they were "currently measuring at 5/32-6/32" of tread depth." The way I see it, they basically lied about tread depth on Friday to coerce me into buying new tires, and they recommended services I didn't need. Absolutely dishonest. read more

Horrible service and the rudest customer service I have ever encountered. I went with my daughter to help her get the correct battery in her vehicle after she started having problems with the one they put in. Two other places told us it was the wrong battery. They refused to replace it and said it was correct in their system. Please do not waste any money here because they will not help you. We left extremely frustrated that they couldn't just be honest about their mistake and had to pay to get the correct battery somewhere else! They are liars and thieves. read more

My family has used Firestone almost exclusively for everything from tires to oil changes and everything automotive in between. When the Firestone I'd driven across town for years to patronize disappointed me a couple times, I decided to try this one. Long story short, after planning my week off around appointments, and telling them when scheduling that I would have to wait for my car, I was told that they couldn't accommodate my SCHEDULED APPOINTMENTS, once a couple hours before and the other as I was en route, so I missed a window of opportunity in getting my repairs done while off work. Needless to say, I won't try again with this shop again. read more

Attention!!! Fraudsters work! I brought my car for inspection, so they also took payment for changing the cabin air filter in my Prius, slipped me a dirty filter, as it was my filter and I ended up paying $ 56 for changing the filter, at the moment when the filter itself costs $ 7 only and even a child can make a replacement. I did not know this at that time, but I decided to check the guys from Firestone Complete Auto Care. At the end of the day they will charge you several times more, plus they lie to you that you have problems with this or that item in the car. DO NOT USE THEIR SERVICES! read more

Avoid at all costs!! Extremely bad service and try to upsell a lot. I was the first one to walk in for the state inspection at 8am. At 8.45 they failed the inspection saying wipers need to be replaced. and new wipers would cost $56!! Also they recommended new tires (I had new tires put in just 4 months back) Since I had already spent so much time, I reluctantly agreed for the wipers. However even after 40 mins the wipers were still not installed. They kept saying 10 more mins even though I had clearly told them I had a kids Dr appointment to get to. How long does it take to install new wipers? After being there for almost 1.5 hrs I had enough and asked for my keys back which took another 5 mins since the mgr was busy smoking in the back. TLDR failed state inspection due to wipers and ruined my morning. Avoid Firestone and especially this location. read more

when i called early morning, i spoke to brandon on the phone. he was super helpful and told me he could get me in that day for a state inspection. i came in within a half an hour and was met by the loveliest dan at the counter. he was very sweet and got me set up. i did have to wait quite some time for them to finish up the inspection and i also had a back tail light out and needed windshield wipers replaced. full transparency: i waited around three hours for it, but the workers there were nice and they were slammed with cars. they also fixed everything i needed to to get my inspection passed on site! read more

Firestone is one of the worse shop I went to ethical speaking seriously. Most companies today will create product that does last longer so that people can keep buying and buying. In the car business car repair shop will when you go to them they will repair your issue and create some issue in your car that was existing to make it and that is what they have been doing. They will fix your car and create other issue in your car so you can keep on going to their shop...If you need repar don't go to firestone go to small repair shop and start learning a bit about cars... read more

I want to give this place a review but I really in good conscience cannot. I came in for an oil change and inspection and while I understand that there is a shortage on workers everywhere, they were not transparent whatsoever on the amount of time it would take. I even made sure to schedule an appointment in advance. Even after all of this, it took 3 hours and 15 minutes to get my car done. I asked several times how long the process would take so that I could get a ride if necessary and could not even be told that. My problem is not with how much time it was going to take, but the fact that they couldn't give me an answer on how long it would take so I could planning accordingly. The sad part is that I came here last year and the service was great but that was not the case this time. The only good thing that I can say is that after the oil change my car ran a bit smoother. read more

Been doing business with this Firestone location since it opened - 10+ years. Service has been perfect with every manager until Brandon. Called in today for five new tires on a company truck, with a Firestone corporate account, and was met with the most unprofessional service adviser (Marcus) ever. Didn't listen to a word I said, repeated the wrong tire model and size multiple times, wouldn't order the tires until I brought the company vehicle in for service, and hung-up on me twice lying about a dropped call. Will never do business with any Firestone location again. All my company business will be through Discount Tire and Goodyear from here on out. read more

Terrible customer service they don't have any courtesy to customers had a lifetime warranty on my alignment and the warranty is as long is the same owner. No respect they refused to do the service just because we changed a new part on one side a bearing seriously and plus they give you an attitude.. read more

This location has the worst customer service by far, they are understaffed and lack customer service. I always have to drive an extra 5 miles to go to a different location. I was hoping for a different outcome today, but as usual they disappointed me again. read more

Just had my windshield wipers replaced by them two weeks ago. I have driven my car 2-3 times since then and drove within my neighborhood. While I was on the freeway, my windshield wipers broke in half while it was raining. I came to Firestone today to request a refund for having to come all the way back here and for the fact that the wipers they gave me were defective which caused me a significant amount of stress. Two of the employees could not help with a discount, did not apologize at all for the defective problem or me having to come all the way back here again which shouldn't have been the case if their product had been "new" and worked correctly in the first place. They did replace the wipers which is the least they could have done without getting reported to the Better Business Bureau. I am very disappointed with the poor customer service. My coworker even took the quote they gave me for my car to her mechanic and it was also significantly cheaper. Not only are the prices here inflated, but no customer service. Lastly, they recommended we replace the spark plugs, do engine tune up and other items we just had done a few months ago. This place is a SCAM. No ethics or customer service. Will not be back again will not refer to my friends/family/coworkers. 0 stars. read more

don't do it... I scheduled an appointment for a Saturday to took my SVT raptor serviced. I knew exactly what it needed; tires, and break pads. I even requested a full inspection for good measure. missed expectation: i delivered the truck on Saturday 12pm and was orginally it should be done by 4pm. after some back and forth and tire selection I was asked to come back on Monday so they could complete the full service, including new tires. I did one better I decided to leave the truck with them the entire weekend so they could hit it first thing Monda.... fast forward to Monday afternoon. I called at 5PM and was told they would get started on it now and they were pulling it into the shop and it would be done by 6pm( I remind them they had the truck for nearly three days at this point)... i decided drive to the shop, I arrived at 6pm, and guess what the truck was still sitting in the parkIng lot exactly where I left it on Saturday. Final result: Not only was the truck not done ; they didn't do anything I asked for ( except new tires). this truck needed break pads in A bad way.... Completely worn down... instead of replacing the pads the put the old ones back on and sent me packing. That's not all; these guys charged me for shit I didn't ask for ( like $56 for roadside assistance) --- imwas so ready to get the hell away from this place I didn't even care. Sorry this branch doesn't know how to Manage its shop capacity nor does it do the right thing for clients. imagine if it were faulty break calipers or something more serious....not being able to stop a 6,000 truck will kill somebody... read more

Very dishonest on the time their service will take, even if you make an appointment & stress you have to fit a service into a specific time window. Treats fleet vehicles like third class citizens. read more

I would give no stars if I could. Worst experience I've ever had. They forgot to set my mileage after oil change...went back in and manager wanted me to make an appointment after I already called and they told me just to bring it in. So I have to be inconvenienced due to their error. I called corporate and they directed me to the wrong location. Manager didn't give a crap because it wasn't his store. Worst customer service ever. They will never get my business again. read more

DON'T DO IT! They will bait and switch you on the time. I walked in and was told 1 hour on a tire repair. I asked if that was a good number or optimistic. I was promised it was good number. He had "open bays". He was "all caught up". He "didn't mind doing it himself if he had to". They sound earnest. The seem personable and nice. They aren't. Almost 2 hours later I am leaving with, you guessed it, no tire repair. In fact, my truck never moved and now there are people ahead of me that he "can't just bypass". I just watched someone right before me get the exact same speech after the exact same issue. Brandon kept telling him that he "couldn't bypass the people in front of him" all while studiously ignoring the guy trying to tell him that the issue isn't bypassing anyone, it's quoting BS times. Brandon was an A-hole to the guy. During my time in the waiting area, I listened to at least an half dozen phone calls with the same theme - your car will not be ready when we promised it would be. Not off by a little; off by a lot. I see no way these are all honest mistakes. -Especially looking at the other reviews here on yelp. So, bottom line: Dishonest or Stupid. read more

Made 9 am appt for an oil change. Service ticket created at 9:08. Service desk told me "about an hour". Currently 11:15 and not close to even being completed. A SIMPLE OIL CHANGE.. worst run Firestone I have ever been to read more

Staff here was talking about how they lost a customer's car key and found it DAYS later in the parking lot next to the car. They were lucky the car was not stolen. They began talking about this key story after trying to figure out whose key they had left on the counter because they didn't tag it properly. Will no longer be visiting this disorganized location. iPhone cables were also missing from my car after my oil change, and now I'll need to spend $40 more dollars to replace those. read more

We moved from California to Texas a week back. We needed our auto registration done here in Texas and we used Firestone for our car inspection. I was new to this process and Brandon helped me understand what needs to be done for car registration other than inspection. He was very helpful and my car inspection was also done in 40min from my arrival. I would definitely recommend Firestone Complete Auto Care. Thank you for your service! read more

Don't make a appointment, will NOT save you time. Today I had an 8am appointment for an oil change and rotation. I showed up at 730 and didn't walk out till almost 10am. 2 1/2 hours is ridiculous. Also my vehicle smelled like cigarette smoke afterwards read more

Seriously, who else would stay late to help me (my teenager son) with a flat tire? He got there right at closing!! These people are amazing. I called and said we had a tire leak and he said they would wait for us. It's Sunday and you know everyone is ready to go home! I Thank you so much! I will forever buy my tires from you!!! read more

If I can give 0 star I would definitely do so. Made an appointment for 1/12/2021 at 9am (because I was not sure if it was a flat tire or just needed some air so I made it anyways just to be safe). Got there at 9am and they told me it is leaking somewhere so they needed me to drop it off and get it check up. I was told by Kenny (very rude guy) that it will take a couple hours and they will give me a call when it's done and due to covid, I am not allowed to wait in the store (which I totally understand). I waited EIGHT hours and no one had call me, so I called them around 5 o'clock and no response, so then I had my friend dropped me off at the location so I can ask them in person, the lady that helped me said she can not find any of my information on file which I was like what? She mentioned something about power went off so they lost the information therefore they could not find my name but she somehow knows that I needed a tire replacement?? EIGHT hours was wasted and nothing was done, if I didn't go in to check on my car in person, who knows what is going to happen??? Very irresponsible and unprofessional and Kenny is just very rude and not helpful at all. I have been a loyal customer to this location for about 3 years, oil change, service check up and even bought total of 8 tires from this location but after today, NO THANK YOU! I WILL NEVER GO BACK HERE AGAIN. read more