Got my oil changed here a few weeks ago. Asked if they topped off my fluids. They didn't. Now i can't drive my vehicle and stranded on the side of the road. Called in and spoke to three different people all unable to give any information. Marissa being the last rude one when you call into the call center. Also this locations phone line is down. Documenting everyone in case damage was done to engine from overheatin UPDATE: Got connected to customer service spoke with Latasha she was beyond excellent. Started a claim for me and got someone from the location to drive some coolant to me. After that, I drove to the take five location the manager there took amazing care as well fully topped out my coolant and my oil no charge. I will be returning here as long as those people are working. read more

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I came here to have an oil change done and all of the guys who were working were very helpful! There were a few of them that were there including Andrew, Jackson, Jarod , Julian or Ju, and Elijah. They were all working hard on my vehicle for me and got me squared away! Thank you to this Take 5 Team. read more

So one of the tires on our fairly new car, under a year old, goes very low when the temp drops. While the other 3 drop a bit this one goes down to 20 or 21 from 32-35. Same tire, so we went out to inflate it. The first gas station we LOST air, the second did nothing. So we pulled in here, not sure if they could even help but the guy we talked to was fast, said it would be no problem and said we were the 3rd or 4th to come over today about losing air at the other gas station. He was quick and fast even though they had several cars there they were working on. They also didn't charge for air and checked all the tires even when we said we only had one bad one as we didn't want to take up more of their time. But he handled all 4 tires and we were so thankful. Good to know they are here and we will have to go back for other services. read more

I always go to Take 5 for my oil change because it's usually the most convenient and some are better than others but overall a solid place to go Today I was in and out in maybe 15 or so minutes and wanted to give a shout out to Felix for helping out today, he was very professional and helpful and quick read more

The wait was reasonable staff was not personable but polite ask for just an oil change. The three stars is for dishonest salesmanship. Was told I needed a coolant flush which by there standards maybe I did. According to the manufacturers recommended schedule my coolant had plenty of life. Personally I would recommend this shop if you have time to schedule with a reputable shop or dealer. However if you need an oil change because you waited to long they are sufficient with a decent wait time. Edit after returning home I realized they never put the screw back in that hold the undercarriage cover in place. That is a rookie mistake and because of that I do not recommended this shop and give it a 1 star. read more

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Dont do it!! My son had his oil changed- pretty simple right?! NO The oil filter was not tightened to spec - geesh!! Oil all over the street in front of my house! Thankfully he doesn't park in my driveway My son's Toyota is tough but not that tough with no oil! This place is a lawsuit away from anyone who engages this business for an oil change Stay aware folks - our vehicles give us freedom to roam - this place puts that, in jeopardy read more

Take 5 Oil Change - Oil everywhere - Oil Change Stations Near Me - Austin, Texas

My wife and I came here for an emissions test and waited 45 minutes only to be told that we were in the wrong line. If only there was sign indicating this in the first lane. None of the lanes had those signs. The guy informed us the lane we were in was for oil changes but said the emissions guy might be able to help us in this lane. I heard him asking the emissions guy who replied that they can just get in line and wait. He then came around and told us to get in line again and didn't even apologize. Yeah, I think not, what a jerk. I'm not giving place my business when they employ people like him. read more

I went today because my check engine light came on in my Toyota Prius. I was fully prepared to pay for an oil change. Felix (who was helping me out) looks under the hood and tells me that I'm actually good and didn't need it. I explained that had come I prior and shows him my sticker that showed I was at or very close to mileage. When I told him my maintenance light was coming on, he said he thought he knew what was up and asked if I had reset my oil maintenance light last time, and I told him I had not because I didn't know how. . He wasn't sure eithe right away, but he took out his phone and we looked at YouTube together to figure it out. Not only was Felix, honest and helpful, but he also printed out a new sticker with a more accurate due date/mileage check, checked and aired up my tires and cleaned my windshield free of charge. Felix is awesome!! well it read more

Second time I had this issue, waited 10 min wait to be greeted in parking lot. Two bays have cars one is open. Finally greeted told to pull in second bay. They open hood and then I wait 21 mins before finally I ask for hood to be closed so I can leave. No one ever talked to me once in bay to let me know that three employees would be working on one van and that there was extended wait for every other car.I left after over 30 min wait and no oil change. Currently at another place and truck already getting oil change. Been going to take 5 for a while but this location I am done with. read more

Take 5 Oil Change - No idea how much longer so I left. No apologies or anything for the wait. - Oil Change Stations Near Me - Austin, Texas

I hope they forgive me if I don't get their names right.. but I needed to leave a review. Louis & Carter were so kind and helpful while getting my oil changed. I came in the night before and they were busy so Louis told me if I was able to make it back before 7 he'd get me in. It was important to me because I had a long trip to my family's today. They were very professional and shared some laughs so early in the morning Now do I wish it was a bit cheaper? Yes haha but the service was top tier, thank you guys! read more

I went to this location for a routine oil change. During the visit, I was advised that it was time for a coolant flush, so I agreed to have that service performed as well. Shortly afterward, I developed a coolant leak. My independent mechanic diagnosed a cracked bleed screw and documented the issue. I submitted photos, invoices, and supporting information through the claims process and spent several weeks following up after the claim was initially denied and then reopened. What I found especially frustrating was that during the claim process I was told that this location does not perform coolant flushes, despite the fact that I have a receipt from this location showing that I was charged for and received a coolant flush service there. Ultimately, the claim was denied and I was responsible for the repair costs myself. What disappointed me most was not the repair bill, but the lack of accountability and the amount of time required to pursue the issue. I understand that claims can be disputed, but after providing documentation, invoices, photos, and following the process, I was left without a resolution. I would encourage customers go elsewhere or keep detailed records of any services performed and to seek a second opinion if they experience issues afterward. read more

Waited in line for 1.5hrs...2 cars in front of me and 1 was in the bay already when I showed up. These guys move like they are working in a retirement home. Took 30 min to get my oil changed. Entire experience was very lengthy (2hours). Took way too long! Also, they stripped a bolt since the last time I brought it here and were going to let me leave with 3/4 bolts holding my skid plate up! They also had to be reminded to reset the service light. Will not be coming back here. read more

If I could give zero stars I would they had 5 clueless "mechanics" giving my car a simple oil change and to replace the air filters they had trouble finding them when they finally found them and said it was fine they were filthy. Now I'm starting to have trouble car trouble that I didn't have before and they also damaged my car. read more

$275 oil change for a diesel and didn't tell em price till too late. Very nice people working here but holy cow is it over priced and didn't tell me price till after already draining my oil very scummy sad the dealership could do it for cheaper read more

Take 5 Oil Change - Oil Change Stations Near Me - Austin, Texas

They need to hire more people and TJ and Louis need a raise because they are CARRYING this shop. Since the pandemic the wait has been slower and there's been a couple flaky staff people that obviously didn't stay. That said, I will try to keep going here bc Louis is awesome -- did courtesy tire pressure help when cold weather hit, is always happy to answer questions -- and this location is super close to my house. read more

The manager (also the inspector) waved me in. I waited over an hour. Then one of the employees came out to tell me that the inspector was going to be out for lunch for 40min. I left. It would've taken no more than two minutes to let me know that I would be waiting a while, and I could've rearrange my schedule to accommodate instead I wasted my time read more

Took our truck in for an oil change, only 43k miles on it, 3 days later, engine completely seized up. Filter put on incorrectly, all oil drained out. Two separate certified mechanics have verified and we cannot get the area manger to return a phone call. Claim was made the same day, no one has reached out. It's been almost 2 weeks and we cannot get anyone to help us or return a phone call. Forcing us to write a demand letter and hire an attorney now. DO NOT USE THIS PLACE!! BUYER BEWARE! (Ford Ranger 2020, 43k miles) read more

if you want to ge scammed como to this place; service supper rude and ripped off They tell you the oil change is $118.00 plus tax and then they tried to sell me all kind of extra service; when you say not then they get mad and over charge you for everything and treat you like shit and tell you to get out of here. Now I need to claim american express for what they over charged, read more

Definitely don't recommend coming here. We've come here twice now, both of which we never got any service. The first time, we were told they were out of fully synthetic oil for my husband's car. No biggie I guess, we shrugged it off, went somewhere else. A month or so later, we try this location again for my car. We pull up, the gentleman comes out, is super nice, brings water to us, asks us to pop the hood (we were not in a bay, just in the driveway). As we do that, a female staff member comes over, and we very clearly heard her say she would not take anyone else in a really short way with attitude. This was at 4:30pm, they close at 5pm. We understand wanting to close on time, but when you only take 5 minutes to change oil.... We had hoped it wouldn't take long. They seemed to argue behind our popped hood with one another for a bit. The gentleman finally came back and told us they were out of fully synthetic oil... seems like they use that as an excuse to not serve people at this point. We definitely won't go back. We genuinely felt bad about coming so close to closing time, but we hoped it would be okay since they claim speedy changes. But the female had a super bad attitude coming up to our car and saying she wouldn't take anyone else. She never even addressed us, just said that, argued with the male staff member, and walked off. Left that poor guy to lie to us about not having oil. Super weird, won't be back! read more

Everything went great Louis was amazing very kind and humorous and had his best interest in the customer! Definitely will be visiting again!! read more

Your service manager, Louis, misled me to put it politely. I had told the first person that I spoke with there that I had a coupon. This was the 25%!off coupon that was on your website and which was texted to me. They pushed me into getting the $82.99 oil change instead of the less expensive one. I was to get $20.75 off for this. Then I was offered $10 off for changing my wiper blades with the more expensive set for $31.99 each (I was quoted $26.99 when I called your main #). We changed my in-cabin filter and he said he would discount the $49.99 charge. I asked to have my tires set to 35 lbs. They did the passenger side but not the driver's side so that I was driving with 30-32 on driver's side and 37 on the right. When it came time to pay he just asked for my card and when I asked to see the statement first he show it to me from a distance. When I said I couldn't read it he said he'd give me printout afterwards. The printout only showed a $21 discount and no other reductions that were promised. He said that he couldn't void it and made more excuses. On my copy it said that they cleaned the windshield, which they did not. I also am septic Al that the other things that were to have been checked were either. read more

Oil changes are a hassle, right? You have to make an appointment, and then you have to sit around, sometimes for hours, while the technicians change your oil. Then you have to spend time saying no to everything on the extensive list of things they say you "need" to get fixed. Getting an oil change, frankly, is not a good experience. Take 5 is different. For starters, you don't make an appointment. You simply drive up and get in line. The nice folks that work there will come ask you what you're getting done during your visit. They'll bring you a cold bottle of water. You stay in your car and wait for your turn. When it's your turn, you drive into the garage. They'll give you another bottle of water, if you want, and use their system to make sure they have the correct filter and oil for your car. Then they change the filter and fill up the oil, all while you wait in the car. It takes 15 minutes, usually. And then you pay and drive out. You're done. Take 5 is a little pricier than other places offering oil changes. But frankly, I'll pay that little bit extra just for the convenience of not having to wait for hours. The staff is kind and helpful, too. read more

Louis was absolutely incredible with answering all of my questions and changed my oil in a timely manner. 10/10 customer service and I will be recommending this location to my friends and family. read more

My husband called to ask about an oil change price. They offered a $25 coupon which made it reasonable. Come time to pay, they decided to go ahead and change his filter without confirming or showing it to him, adding an extra service and charge he didn't agree to. Communicating with your clients is important. No trust in your service or billing practices and won't return with either of our vehicles. read more

Went to Take 5 for a simple inspection. Waited almost 10 minutes for them to finish the car in front of me. The whole time the person doing the inspection was walking around doing other stuff and was wasting time inspecting other things on the car. Then I drive in, I tell them I just want an inspection. they pop the hood then start poking around, they pull the dip stick out and start "checking" things. I remind them I just want an inspection and not to waste time on other things. Then the guy starts arguing with me. He tells me it's required and I remind him in Travis county it's an emissions only county. Then goes to tell me he's required to check the "electronics" of the car. I tell him to stop with sales bs, just do the inspection and he continues to argue with me. I tell him he's wasting time then he tells me he's waiting on me and he was doing the extra inspection because of that. Then he goes to convince me it's his companies policy. so in the matter of a few sentences he said he was doing it because of the state, then because he was waiting on them then said it was the requirement of his company. so which lie was it? if a customer ask for just an inspection, do just an inspection. and if you feel a need to do other stuff because that's the companies best practice to boost sales then fine but the movement the customer says stop, you should stop and not argue with lies trying to justify what you're doing. then on top of that, I call their customer service. get put on hold then hung up on, twice, never getting ahold of anyone at corporate. read more

Waited an hour before getting serviced. There were only two mechanics so that I understand the wait. I got an oil change. But after that, my skid plate fell off a few days later. The screws were not put on tightly. It started scraping the ground while on the highway so I pulled over and managed to get home slowly. I'm gonna have to get it fixed but another review mentioned how this happened to them. I'd avoid this place! read more

They take walk-ins (really drive-ins) and are always fast. Plus, they re-filled the air in my tires. It beats scheduling an appointment with other places and waiting 2.5 hours. read more

They added a charge for an extra oil filter and are refusing to refund the erroneous charge. I have been trying to get a refund for about a month now, but their customer service is non-responsive. read more

DO NOT GO HERE. I've tried to use this place twice, and both times it's been the worst experience I've ever had. At this most recent experience, I waited in line for more than 15 minutes. Their claim that they're a take-five oil change is a lie. You'll always be waiting more than five minutes. Then I finally get into the dock, and they tell me I need to go to a different dock for inspections. Even though there are NO signs about not being able to be in this line for inspections. They purposely lie and hide this so that you'll feel pressured to do an oil change. He tells me that if I go around, he'll get me into the appropriate dock immediately even though I see a car has already entered the dock he's telling me to go to. I say no I'm not gonna go around just to wait another 30 minutes. He says no I'm gonna tell that car to pull out since you were here first. So I drive around the side of the building again where it's very hard to be able to back out. Only for him to come tell me you can wait till this car is done. He lied to me to get me to drive around back in the hopes that I wouldn't be able to back out and I'd have to wait again. I said no I'm leaving and I backed out even though it was very difficult. They're liars and cheats. read more

This location: 13781 Research Blvd, Austin, TX 78750. If you're going for an oil change, be aware they only offer Full Synthetic Mobil 1 oil changes for 10W-30, starting at $119 for 5 quarts, plus $13+ for each additional quart. They don't list any conventional or lower-cost options. I found this out after waiting 25 minutes in line. read more

The employees here are always, fast, reliable and professional. One of the nice perks is they greet you with a cold bottle of water. I'm always in and out very quickly and the techs keep you updated on everything they are doing. read more

Came in for an oil change on a Monday around lunch. It took a total of about 20-30 minutes. They gave us cold water bottles immediately upon arrival. They were friendly and quick. We were able to use an online coupon and get a $25 discount. They cleaned the windshield and checked the tires. Comparable prices to other places! We'll be back! read more

Please don't go to this location!!!! Warning. 13781 N Us Highway 183 Service Rd Austin, TX 78750 United States As a woman, these group of guys creeped me out after I found out that the time that I went, they messed with my vehicle after I refused their other services. Originally, I only went there go get an oil change. Normally they offer other services while you wait there. I declined all, the guy who was speaking to me was very pushy and had an attitude every time I said, No thank you, I just need an oil change". That was the first red flag, I honestly should have left right there as soon as that guy was giving me an attitude for refusing to get the other services, but I didn't. I stayed and waited for them to "finish" the oil change. Shot story long; the following day I saw that my vehicle was leaking oil. I saw several spots of oil everywhere I parked. I had a gut feeling that something was wrong, due to the large amount of oil I found everywhere I parked. I even parked in clean areas to check to see if it was me the one with the problem and that I was not parking in areas where other vehicles had already left an oil spill. But it was my vehicle. I then drove to another company and told them I needed an oil change. I never told them I had already change the oil with Top 5. The guy then tells me that I had a leak and he was going to check to see where it was coming from. He the. Tells me that the screw from the bottom that they remove to change the oil was not secure properly and that I lost a big amount of oil. They clean the mess, add new oil and secure everything. Again, please don't go to this location!!! I am taking action against them. This could have damage my vehicle or left me stranded. read more

If you are in this area and need an oil change, come here! When I arrived, I only waited a few minutes before a nice man came out and guided me in to a work bay.  I discussed my options with him and another employee about the need for the change (I still had a 600 miles to go) and determined it was the right time (I was going on a long road trip, so that pushed the scales!). They were both very friendly. My oil change was done very quickly (to my perception). I was not pressured into some additional service or product. I needed an oil change, so that's what I got. Truly great service here! read more

Worst oil change of my life. Save yourself from this experience & go to Jiffy Lube. 1. I got reprimanded for turning my wheel too much pulling into the garage? 2. He offered me the 3 most expensive oils & I had to ask about the more affordable options. 3. I asked if they would check my tire pressure & refill the windshield wiper fluid; guess what didn't happen. 4. He tried to upsell me an air filter then later the car review on the receipt said the filter quality was good. read more

Denied service by one the employees because "they're were closing" but the hours listed on a Sunday are 5pm closing time. I was there at 3:45 pm. If this isn't negligent, idk what it is. read more

Just got my oil changed there today and everyone was so nice that I just had to write a review immediately! Louis came to my car when we got in line and gave us a water bottle - I remember him from last time (my first time) because he was so nice and he was just as nice this time too - Logan did my oil change and did not try to sell me anything I did not need and even ran inside and brought my son out a juice box. (offered him fruit snacks too) Their customer service is above and beyond! And to not have to get my son out of the car for this was a big plus as well. We will definitely be back! read more

Take 5 Oil Change - Oil Change Stations Near Me - Austin, Texas

Multiple horrible experiences with take 5. First they charge way too much to change oil. Second went in the other day, and they said come back another day. I came back the following day wanted for an hour with only two people on the floor to service multiple cars. After I long wait, they say sorry we don't have the right oil filter will take a week to arrive. TAKE 5 OIL CHNAGE FOREVER LOST A CUSTOMER. TAKE YOUR MONEY AND TIME TO ANOTHER BUSINESS THAT OFFERS AN OIL CHANGE !!!! read more

Want to get an oil change. Sat in line for 20 minutes and then was told the fifty dollar oil change was not available. The guy that put me in line was the same one that was going to check me out. He acted as if he did not know that he was out of that level of oil change and actually asked me what I wanted. Then immediately told me it was not available and offered me an oil change that was $35 more. I had a coupon for $15 off premium oil change, they could only offer $10 off. They did not let me use it. It felt like an intentional effort to force me into buying a product. I said it was bullshit to him. He slammed my hood and told me to leave. I did. Not going back there ever. I have been to other locations and have never had this Experience happen before. Poor business practice for sure. read more

I visited this location today and was greeted by Ollis. He promptly guided me into the bay. He and Lewis (or Louis) went immediately to work on my SUV. They did a thorough job in inspecting the vehicle and recommended that the cabin filter be changed. They tag teamed it as it was difficult to get that filter out. I wasn't going to change it as the vehicle has low miles on it and I thought it was just an up sell, however, once they showed it to me it was beyond crystal clear that it needed to be changed. They offered me a very good value on the price to change it. They did all of the services requested and triple checked that everything was perfect. My engine takes 6 quarts and to get it to full was a bit more than 6 and they got it spot on. This was my first time at this location. Ollis and Lewis (or Louis) were credible, data driven, factual, and I highly recommend their service! I will be back and will seek out these two (2) team members as they worked well together and had a very good approach in their service. read more