My fiance and I always loves going to this location! The food is always good and the customer service is wonderful!

Get your lunch on here Bicycle recycle of Springfield an awesome crew love this location for lunch read more

Firehouse Subs - We love this location for lunch - Sandwiches Near Me - Springfield, Missouri

My wife ordered a garlic bread side order. The bread was burned. I'm not a picky person, but that bread should not have been served. When she took it to the counter, the employee didn't say sorry, could I get you another one. Instead she just said " you don't want it?" Additionally, none of the customers were greeted with smiles. This was at 6pm on a Tuesday, so hopefully the day shift has heard about customer service in the restaurant business. Maybe Firehouse Subs would prefer DoorDash to dine in? read more

We needed six sandwiches quickly. Everybody gave me their order details. I ordered the meat and bread at the register. A few minutes later they called my name and gave me a bag of sandwiches. I asked when I got to give them the details of every sandwich. They looked at me like I was an idiot. They said that's not how Firehouse Sandwiches works. When you order the meat they make the sandwiches based on their set menu. I asked about food allergies or not wanting mayo? Tough luck. Total bill $85. I regret not going to the Subway across the street. read more

Love the sandwiches, super friendly staff with great customer service, always a good experience and they're quick. Thanks for taking care of your customers even if they come in 3 minutes before close, my bad. read more

Sandwich order arrived incorrect. Sandwiches sloppily made and some ingredients wilted.

The general manager is extremely rude with terrible customer service skills. She would not remake a sandwich or get me a cookie when it wasn't delivered. It was through Uber eats, but the checked by part wasn't signed. She said she wouldn't remake it because "her sales would go down" and "she's tired." I'm a server and I know bad customer service when I see it. Makes me wish I could negative tip this place, specifically that rude GM. read more

Firehouse Subs - Sticker - Sandwiches Near Me - Springfield, Missouri

Customer service is horrible. I ordered a build your own and I said I just wanted turkey and cheese on the sub. I know very plain should be simple right. When I received my sub I noticed it had all the toppings on it. I didn't make it a huge deal I walked up and said I just wanted turkey and cheese. The two girls behind the counter looked at each other and rolled their eyes. I would understand if I was rude but I was nothing but polite. When I walked a way I heard a snarky comment come out of one of the girls mouth. I am not pleased with the service. The guy behind the counter was very nice though and fixed it for me. read more

Love the subs. I don't like that I can't see what's being made! 3 different times I've asked for NO pickle wedge. But the people behind the counter are B.S. ing! If they would stop talking while making the customers order. I love this sub shop, better subs,but I may go back to the sellout subway! The store was clean. read more

Management, your team at 1130 on 10/6/2024, is absolute trash. Total joke. I literally walked in, stood at the register for a minimum of five minutes, and your team did not even acknowledge my existence. They slowly and lazily like little fat sloth, put their little gloves on and mosey over and just ignored 6 customers standing in line I walked out because there is no way I'm giving my money to a joke like this place. read more

LOVE THESE GUYS!! I came in 30 minutes before they closed and felt really bad about it, but they assured me it was fine and took my order like normal! They are so sweet and you can tell they take pride in what they do. Great management! Highly recommend!! Thank you guys! read more

Firehouse Subs - Two bitches with a bag - Sandwiches Near Me - Springfield, Missouri

We really like Firehouse a lot. Doesn't taste like the prepackaged meat you get at other chains.

Best hot subs you'll find around here Have it delivered and save time Ambiance - None - Good service

Watched employees step over this spill for over 30 minutes. Really! If you will do that, what are you doing to my sandwich. read more

Firehouse Subs - Firehouse Subs - Sandwiches Near Me - Springfield, Missouri

the sandwiches were good, much better than subway ) . even the medium sandwich seemed small and not alot of the meat for the price.

So after ordering, went to look for a table and all the tables were dirty. Those that looked somewhat cleaner looked like they were wiped with a dirty rag leaving filthy residue. The sub was ok as the meatballs on the sub were overcooked like they sat too long in the heated container they must sit in all day. The girl who took my order was nice and bought our subs to our table. That's the reason they got two stars. read more

This food is a tad bit pricy but once you bite into one of these delicious subs the price no longer matters just the tasty goodness there in front of you. All of which is going toward a good cause. read more

Firehouse Subs opened near me in the last few months. I've been there at least 5 times in the last three months and I've been pleased every time. I usually have gotten the "Turkey Bacon Ranch" sub (no tomatoes... eww), and my husband raves about "The Engineer". My order each time has been correct and delicious. I love pickles on my sub sandwiches, which they don't have (only pickle spears on the side... WHEN REQUESTED). The employees are super polite and prompt, even though you have to wait for your sandwich longer than most sandwich shops, and there is no clear "to go" wait area. You have to find a dine in chair to wait in, then wait for your name to be called. The store appears very clean with lots of dine-in space. They clearly wear gloves while preparing your sandwich. They have one of those self-serve specialty touch screen beverage machines which I like. Lots of different hot sauces to pour self samples which they have labeled spicy designations, 1-10. The "Firehouse" sauce is available for purchase and sampling, and is pretty damn good! read more

Firehouse Subs - Large Turkey Bacon Ranch - Sandwiches Near Me - Springfield, Missouri

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Somewhat sad experience today as I normally like firehouse, and the sandwiches themselves were great... but since when does it take half an hour to make a couple sandwiches? The place was only about half full, with what looked like a few teenage girls working (one of which was flirting with a boy as she made our subs). Us and about 4 other families waited more than 30 minutes for them to make our lunch. We didn't even get any hint of a "sorry about your wait". We were very disappointed! read more

This sandwich spot is the best one I've tried since moving to MO! You can tell that they use fresh produce. The turkey bacon ranch was amazing, definitely recommend this place to everyone I know! read more

I left this place extremely UPSET! I MEAN PISSED OFF! I was upset they had no tip jar out for their staff! I was upset their food was so damn delicious. I was upset I was only visiting from out of town, and I had to come home knowingly that there are no Firehouse Subs in Portland, OR. I was so upset that they were super duper friendly. I visited last week on September 17th. Let's address the first issue; no tip jar for their staff. They work hard, they handle peoples food. They handled my food. I wanted to tip, and they had no jar, and said they were not allowed to have one out. I do not care if they make more than minimum wage on the hourly. If you put one out for them then at least they get an opportunity for people to tip them for their excellent service. Food service is hard, as easy as it sounds, but they have to put up with a lot of bull. I almost want to give you ONE STAR rating for that fact, but I won't because there were no issues and it deserves to be recognized for its excellence. I have family in Springfield, and when I asked where the best place to get lunch at was, they both recommended Firehouse Subs. They were, RIGHT! I was sad leaving Springfield, because I was leaving my family, and Firehouse Subs behind. I live in a place where food carts is the next big venture for food, and there are sandwich shops around that are awesome, but I think we are missing out on not having a Firehouse Subs here in Portland. Call me, I will set you up out here, wink. The staff that were out front were amazing. A young man and woman. I should have wrote their names down. The young woman was on her 8th day straight of working, and you could tell she was a little burnt, but she was still so chipper, and full of glow. I don't know how you do that voodoo that you do, but I am impressed. The young man, was super friendly as well, and was very helpful. He was more than willing to talk about the 20 different varieties of sauces that were available for everyone to try on their subs. He also broke down instructions for the soda machine and how to use it, because this thing is from the future, no doubt. With everything being said, I will change my rating to one star if they do not let their employees have a tip jar out. You have one week. Yes I am holding a rating ransom for your staff. Please show your staff some love, because they truly deserve it. For everyone else reading this review, please go to this place, eat their food. The Smokehouse Beef and Cheddar Brisket will blow your brains out the park. I ordered the Hook and Ladder, and shared halvsies with my brother. My lame cousin ordered the corned beef brisket, it was ok from what I heard. I am just so over pleased with those two that I don't want to venture on to anything else. It's probably a good thing I did come home, because I would probably get extremely obese from eating here eryday. Eryday damn day! read more

Mmmm...so happy there is a Firehouse subs in town. So happy. It's not the cheapest place to eat, but everything I've ever had has been delicious. The building is laid out backwards, in my opinion. You walk to the back to place your order, and if there is a line, you get to bump into everyone getting their drinks at that sweet ass freestyle Coke machine. Give the Firehouse cherry limeade a try--it's nothing like the cherry limeade at Sonic--this one is not super sweet or carbonated. They bring your order out to your table, so keep your eyes open (or listen if they are yelling out the order). I ordered the pulled pork sandwich, which is served on a King's Hawaiian sweet roll with coleslaw--absolutely delicious. I don't know that I will ever order anything else. The next best part of Firehouse is the hot sauce bar. There are little plastic cups on a tray next to all the bottles, so you can fill a couple up to take with you. You can also take them back to your table. I love any green hot sauce, and they have a lot to pick from. The employees are nice, walking around and clearing your table and asking if you need anything. It's decorated with a cool fireman theme, which is appropriate...the place gets a little smoky from the grill every now and then. Give them a shot if you are tired of the same old sandwich places! read more

My daughter and I were looking for a lunch spot. She suggested the Golden Arches, but I wanted a diet friendly salad. We spotted the Firehouse and decided to try something new. They had dairy free bread (a requirement for the dd, and often a deal killer for restaurant choices). She ordered the Italian sub without cheese and I got the Firehouse salad with grilled chicken. Sub was fantastic, delish! (I tried it - she was right!) The salad, however, was tasteless, slimy and the chicken was over-processed. Would have been better for me to go with the original plan, especially for the $17 we shelled out. Moral is - don't go here for the salad. Eat a sub. read more

Firehouse Subs - Less than appetizing salad - Sandwiches Near Me - Springfield, Missouri

I really love the location on E sunshine. Everyone is always respectful. However, I came in here today due to being at Cox South. The person who took my order had her arms crossed. Didn't seem to care much about her employment. Made a comment about an influx of people came in, then appeared to be talking down to a fellow co-worker for doing something wrong. Although I love firehouse subs, I doubt this location gets my business anymore. read more

What can I say other than right now this is my favorite sub shop in town. Service is always fast and friendly. I love the bbq brisket sub and yes with the mayo. Don't ask me why it tastes so good it just does. Probably my one gripe about the place is it gets so busy sometimes you have to wipe down your own table to get one not strewn with the last diner's crumbs. I also like that they have the calorie's on each main menu item. Keeps me from ordering the large everytime I visit. read more

Firehouse Subs - Sandwiches Near Me - Springfield, Missouri

Food was good. Sub tasted great. Employees were kind and engaging. Little in the pricey side for a sub and chips but I did feel better knowing it helps firemen and such (as long as that's what actually happens with those funds). Overall; great lunch!! read more

I'm not usually a sandwich fan but this place is way better than other sandwich shops. I like going because I like being able to try a different hot sauce or two each time. They also have a a house Bar-B-Q sauce that is outstanding. Reasonably priced this restaurant is a definite go to. read more

Good but pricey a large sub chips and a drink was 11.39 steak sub was good but a little tough. read more

We love Firehouse subs, they are made fresh and the ingredients are of the best quality you can taste the difference. I know some people think they are a little expensive but you get what you pay for. If your looking for a cheap sub go to Subway, if your looking for a great sub go to Firehouse and see the difference. read more

Great subs! I haven't been to Firehouse Subs since I left the DMV area almost 3 years ago; It's just as delicious as I remember!

This is my first time ordering from firehouse subs and my drink and chips where forgotten as well as i asked for no mustard or onions and both where present on the sandwich. LIVID!!! read more

I normally love going there because I love the sandwiches and I love to support our firefighters, but today was a day that makes me question my return. It was super dirty and the staff were told 3 times while my husband I were present waiting for our food(which was at least 45 minutes) about a major spill on the floor that needed cleaned up. You practically walk in it and stand in it to place your order. There were at least 4 other families before us that had ordered and waited for at least 30 minutes. On top of that one of the girls that was working there had her boyfriend come in and he got served before all of us. Not a pleasant visit and not sure that I will return unless there is better service and better management. read more

The food was pretty good, however not great for the expense. Got a water and salt and vinegar chips as a side and paid $10. The food took a long time to arrive and tasted just average for a sub shop. Had service and prices been lower, than perhaps a different perspective.... read more

I'm constantly on the quest for the perfect sub. A sub so good that you go, "Awww gawd" after each and every bite. Well let me tell you firehouse has that sub. It's the Italian. I've ignored Firehouse for the longest time because I've heard their subs were over priced. Well, in all honesty they are a little high but I'm talking about $9 for a full sub vs $8 somewhere else. $1 isn't going to break the bank. Especially for a "Aww gawd" sub. For some crazy reason one time I tried their hook and ladder sub and its not even close to the Italian. I left pretty disappointed and vowed to never make that mistake again. Now typically I'd say I base a sub on the bread. Which normally is true. But in this case the sub is all about the sauce(s). You can taste the tanginess of the mustard and some kind of sweet sauce. The only drawback to Firehouse is getting out of that parking lot. Since I work about 2 miles north of this place you can't exit the parking lot and go north. No. You have to round the south end of the parking lot (by Scramblers) and then try to cross that death trap on M hwy on hopes you can get in the left hand turn lane to turn back north. It's a serious cluster. If that area isn't a major contributor to road rage I don't know what would be. If the sandwich wasn't so good I would avoid this area altogether. I see some people complaining about the service of the staff there. Get over it. Who cares? I don't care if they don't speak a word to me as long as 1. They bring me a killer Italian sub 2. They don't violate my sandwich in some manner. So in summation just get a Italian and skip all the other menu items. P.s. I took a bite out of the sub before I took the pic. Sorry. I guess I just got excited. read more

Firehouse Subs - They should call this sub "money". But they call it the Italian - Sandwiches Near Me - Springfield, Missouri

I had heard really good things about Firehouse, and the buzz that I heard about it coming to Springfield was all favorable. I finally had an opportunity to try it and it didn't disappoint. I got an Italian combo with a cookie and it totaled about $9.50. Steep price but the sub was great with great seasoning and just awesome flavor. I would recommend to all fellow sub shop connoisseurs. read more

Little pricey, but very good as always. I haven't been to this location since last summer. The vibe here has definitely changed... not in a bad way... it's just different. What happened to the manager they had last summer? He was so enthusiastic and friendly! None the less, the food was very good. As far as flavor, Firehouse blows all other sub shops in the area out of the water. Customer service is good as well. It was better last summer... but is still good! read more

I give very few 1 star reviews. Subs were decent but service and value were NOT. Treated like we were stupid because we were new and had to ask so many questions. Very clever and confusing up-selling cost us $32 for 2 adult combo meals and 2 kids meals. Didn't want to make a scene because we were with family. Last time we will visit this place. read more

The subs are amazing! Very good quality meat and nice soft bread. I love the food here. The staff is very quick to take your order and they bring your food out promptly. They even check with you while your eating to see if you need anything. It's always very clean, no paper on the floor and the bathrooms are very clean as well. read more

I really like the subs here. There are many sub shops around town but I would choose Firehouse over them. I like the friendly atmosphere and the speed at which my food arrives. Plus everything tastes great! read more

Number one firehouse subs in the country!!! Had a chance to meet owner Jason and could easily tell he is a great leader with how well maintained the store is and how eager the crew on duty is to help. As if an awesome crew and clean store wasn't enough, let me tell how delicious the subs were. Hot, fresh, sweet, spicy and catered to our individual tastes (the menu provides a perfect selection of default subs, but you're also able to add or adjust any toppings!) My gosh, no other sub shop can top the smokehouse beef and cheddar brisket! Before I left, I got to meet manager on duty Marissa who helped make our awesome experience come to life-- hope to be back here soon! Thanks for an awesome meal. read more