If I could give this location -5 stars for customer service I would. It really shouldn't matter that all I was picking up was a frosted lemonade that I got free with points because it's about how I was treated at the drive through. I placed a mobile order, was greeted at the drive through, order confirmed and "my pleasure " as usual. Pulled around to the drive through pick up area and waited. And waited. And waited. Orders were brought out, first to those in front of me (only two) then they started bringing to those behind me. I counted. 8 orders behind me delivered and not one person even came to my car to inquire what I ordered or if there was an issue. Finally I opened my car and as a girl was walking an order out I asked if she could check and see what the problem. She said yes but you'll need to wait. When she came back I told her my name and that all I was waiting on was a frozen lemonade. She asked if I was at the right store I told her yes it was a mobile order and it was confirmed by the young man taking the orders. She left and then came back with a frozen lemonade that was half full. Seriously! She said this is the only one I have and it's for Tacia. By then I was furious, accepted Tacia's lemonade and left. No apologies. No my pleasure. Just turned around and walked away. This wasn't a busy time. It was 3 in the afternoon with only two cars ahead of me. Happy I live near my Creekwood location in Bradenton, FL where service is always spectacular. (This was the third time this week I've used this location, first using the app, while visiting friend and family, with bad but not this bad of service the previous times). Ps: had to give it a star to post but I seriously did not want to read more

Chick-fil-A - Receipt for my mobile order. - Salad Near Me - Springfield, Missouri

Great friendly staff, always clean. I just wanted to make someone aware that my Cobb salad had some lettuce that was bitter with brown spots. I tried to pick out the bad ones, but it ended up being over half my salad. I was offered another one, but was kinda grossed out. I wanted them to go check all their salads! read more

Such a great Chick-fil-A franchise!! My family and I enjoy coming here -- the place is clean, the employees are extremely courteous, kind, and attentive, and the food is on-par for the Chick-fil-A we've come to love over the years! We've visited some franchises where the employees are aloof and not pleasant at all -- these young people are awesome, and deserve a raise for all the great service they provide the Springfield community! read more

Always good, friendly and clean. Busy of course but love this place. Wish they let people sample the new drinks

Very disappointing experience with this location. I saw that they have chicken strips and saw the picture which was very enticing btw. I've ordered them and looked at the picture and comparing these strips that are in front of me, they look nothing alike! These chicken strips are half the size of what you guys commercialized, they were burnt. I thought of bringing this to a store manager's attention but Ultimately, I just decided to not ever go this CHIC FIL A ever. How disappointing. I used to live in Las Vegas, and those Chic Fil A we had there was not even close to comparable with this one. I hope your store manager could read this and do something about it. ZERO STARS read more

Me and my family had came through the drive through last night for a light dinner as we were on our way back home to oklahoma. The line was fairly long which wasn't an issue,the people on the outside tablets were doing well getting the line out quickly. When we pulled up,we were greeted by miss Elizabeth. I don't know if theres more than one Elizabeth or not but she was outside and greeted us very kindly and was so sweet as she took our order. she read it back perfectly and got it all correct and was overall great. After our order,we had gotten to the window quickly and were greeted by a very kind young man whos name I unfortunately don't remember but he was also so kind and read our order back to us and got us our food quickly while asking us how were were etc. The food and service was great and delicious,chicken was very chicken, and it was overall a great experience. I completely recommend this chick fil a and will be coming back when Me and my family are back in Springfield next. read more

Came from CA to MO to see family and wanted to see if the Chick Fil A would be as good as the one in our hometown, Stockton. We came inside to order, another family larger than us came in about 10 minutes later ordered, and got their food handed to them minutes later. After I went to the front to ask if our order would be done soon since it had been over 15 minutes. It took a minute for them to even find the order just to find out it was placed under the door dashed items. When the lady asked the young boy who must've been in charge of calling out orders what happened he said " I don't know that's not my problem". Nice to know CA has better customer service. We left while the kid was shrugging his shoulders clearly not caring. To top it off, we went to eat our fries and the huge end pieces of the potato aren't even cooked through. Seriously so disappointed. read more

Chick-fil-A - Went to eat our fries and a good chunk of them are big end pieces of the potato that aren't even cooked - Salad Near Me - Springfield, Missouri

Absolutely the worst designed parking lot I've ever been in. We had to wait 10 minutes for the people who wanted the drive-thru to get in so we could park and go inside. Really disappointed in that. The food was okay. They were really busy so it was getting churned out quickly, but the fries and nuggets were both a little overdone. Totally understandable! The service was honestly pretty bad. Like I said, they were busy, but myself and the person I was with were both bumped into by employees more than once. Also, just not very polite, especially for a Chick-Fil-A. Next time we're in Springfield, we'll probably go to a different one. read more

The service is always great, but they could pick up their game when it comes to the food.

Best strawberry shake ever! Their chicken nuggets are great but fyi they do have a sign on their door right now stating that their chicken does contain dairy products at this time si if that's an issue for you be aware. It's a bit tricky getting to this location due to the service road they are off of and their parking is limited so I parked in the Red Robin lot next door. read more

Just had a really good and nutritious lunch with family and friend. The service was awesome. I think they set the bar for friendly service. Also, no woke political stuff that other companies are pushing onto customers. read more

Regular customer for 3 years. My teen went in to the morning service for a mobile order and she was met by ugly spirited mean girls when we incurred an app miscommunication. I went to the location after they gossiped within ear shot of my kid. The higher up Dan insured a "stern talking to" but my kid is permanently damaged. I went to address the situation and the girl laughed in my face until I asked for a manager. EVERY employee who indulged in the mistreatment of my child STILL works there...INCLUDING manager and girl I talked to on the phone before I actually came to the establishment. She retrieved Dan then went and ate with her family. She NEVER cared about my child treatment regardless of how much money we had spent with this SPECIFIC establishment. I would suggest NOT the morning shift for professionalism at this location. read more

Just like every time I go to chick-fil-a, it is always busy. We stopped in for lunch and glad we went for food instead of drive thru. The food is sub par and more expensive. They haven't really changed anything about their food. The lemonade is always the best part. I would have gotten a salad but I didn't want to spend almost $10. I would rather go to another restaurant. read more

What's not to love? Fabulous service, great chicken, awesome sauce. We had breakfast for the first time - sausage, egg and cheese on a buttery biscuit. Who knew breakfast was so great at a restaurant known for its chicken! I love their chicken but their breakfast with sausage was great too. The combo came with crunchy hash rounds and I opted for the iced vanilla coffee - so flavorful. Best vanilla coffee I've had. We got a free chicken minis - they were fun and a tasty bite of their famous chicken. Chicken for breakfast? Loved it too. read more

I'm not one to complain but every time I order fries from this Chick-fil-A they come half full. read more

Chick-fil-A - I'm not one to complain or leave a bad reviews. I order a large fry and every time it is less than half full from this Chick-fil-A - Salad Near Me - Springfield, Missouri

See all

Super busy super nice super clean as always. Everything is always outstanding at Chick-fil-A. read more

See all

Great service, friendly staff and clean facility! Our food was perfection. Only note, the fry fill is truly a 'thing'. When picking up carry out one fry was 1/2 full. I inquired and was given an additional small fry. Correction made without question. read more

Customer service is always amazing. Employees are always very friendly and kind. Food is always fresh. My orders here are never wrong unlike other fast food restaurants. Mac and cheese is a hit with the kids! read more

Loved the food as always, but this guy didn't say 'my pleasure' after I thanked him.

If I could give them more than 5 stars I would! We were pulling our camper and could not go through the drive thru. You couldn't go inside due to COVID precautions so I called to see how we could place our order as we had to park next door to accommodate our camper. They told us they would walk over and take our order then bring it back to us! What awesome customer service!!! Way to go! read more

Where should I start? The terrible service? The excessive use of curse words in which my 6 year old son heard? All contributed by one person Weston Cline!! Manager wasn't present the day I was there, I demanded a response or acton immediately!! read more

Horrible horrible rude staff especially the blond doing mobile orders will never return to this location again y'all need to hire better staff read more

The very best chicken sandwich there is!! The Chick-fil-A sauce is a must try for dipping both the fries and the sandwich. Also, I really enjoyed the chocolate shake, seemed to be made of real ice cream and not whatever else everyone else uses. The atmosphere was busy, and no surprise when factoring the flavor, well priced food. Additionally, the service was on point, extremely friendly, and very fast! All of which leads to this joint being a staple. P.S. tried the southwest salad, daaaaangggg that was great! Use the dressing they suggest! read more

So today I pulled up to the c fil and I got in the busy drive threw and after 10000 seconds ( 2 hours and like 33 minutes) because it was so busy then when it was my turn the like 100 year old lady said " what can I get you sweet pea" like this old lady has no clue who I am and she still had the audacity to call me that and then I ordered my food and waited like 1000 seconds ( 16 minutes and 43 seconds) and then NO ONE SAID MY PLEASURE TO ME and then I got my food and went to go sit in the parking lot and eat my food and then I opened my chicken sandwich that I said no pickles for they put on 200 PICKLES I counted there were 200 and then I took them off and ate my tangy sandwich that tased like pickles then I looked in my drink AND ED SHEERAN WAS FLOATING AROUND IN THERE so then I took Ed Sheeran out and we ate food together oh and also there was dirt and also I saw them slam it on the floor and stomp on it read more

Like most Chick-fil-A's the employees were very friendly! The restaurant was clean and we got our food very fast. We got exactly what we ordered and it was fresh. Would definitely visit this location again! read more

So, you sell Tervis tumblers for refills, but you won't let me PAY for you to fill mine? Seriously? We always try to save waste by using our own cups, news flash Chick-fil-A, styrofoam is bad for the environment! So, this location will ONLY refill their "official" ($25 rip off!) Chick-fil-A Tervis...not yours! So disappointed. read more

Friendly and courteous crew who always make my day with their encouraging comments. My favorites: Chick-fil-A Chicken biscuit, Sweet Iced Tea, Market Salad. Soak up the atmosphere and let this store lift your spirits. Love the food and atmosphere! read more

Chick-fil-A - Salad Near Me - Springfield, Missouri

slowest Chick-fil-A in America. put our mobile order in at 2:15 and pulling out of the drive through at 2:55 (not even a busy meal-rush time). Food was thrown in the bag and smashed down. very disappointing read more

I have been wanting Chick-fil-A so while we were in Springfield we stopped in. The crew that was working are the most courteous, welcoming, helpful bunch of people I have ever come across not only a fast food restaurant but better then restaurants like Applebee's, Olive Garden... name it. Workers walking around asking customers if they need refills, taking their trays so it is out of the customers way. The person I believe he is the manager sat with an old military veteran and talked to him about his service(being a vet I know how much that meant to the older gentlemen) I really can't say enough great stuff about this location. Kudos chick fila, you guys really overdid yourselves and I hope your location flourishes for you and all of your workers!!!! Keep up the amazing work! read more

This is my go to place for chicken sandwiches. The classic number 1 with waffle fries. Don't forget the chick-fil-a sauce for dipping your sandwich and fries in. The Good Solid good chicken sandwiches. The Bad Crazy packed especially on free kids nights. The Ugly Polictics.. not touching that! read more

Like the last reviewer stated; this is as good as it gets for Fast Food! Unbelievable service and lots of extras - and great tasting chicken, fries, and lemonade! Try their chocolate chunk cookies - you'll never want a different kind of chocolate chip cookie again! As to the person who wrote that they act holier than thou - I'm betting it is something they read but didn't actually experience. I know the president and he was stating his personal opinion about marriage. For the record - he never said anything negative about the gay community. He merely stated that he believes in the traditional marriage. He was not speaking on behalf of CFA which treats all customers with the same respect. read more

Sierra was amazing she was super friendly and made my experience wonderful! She was working November 4th around 8pm! She definitely deserves a raise! read more

We got combos for a family of six to go. We had Spicy Chicken Deluxe, Chicken Deluxe, 12 piece Grilled Chicken Nuggets, the Macaroni side, Waffle Fries, and Lemonade. It was all fresh, taste good, and staff was nice. read more

Normally this restaurant does a decent job if they are slow, but if there is ANY volume the quality takes a nose dive. If there is a line, save your money and go to one of the dozen other restaurants that are within a 3 block radius. read more

Chick-fil-A - What you can expect if this Chick-fil-a is even remotely busy. Save your money if there is a line. - Salad Near Me - Springfield, Missouri

Always love some grilled nuggets and fries! We will always stand with Chick-fil-A! Fast food has never been perfected until they came along.

I am a huge fan of the chicken soup. I find it to be my favorite Fast Fixn Chicken of all.

Got there at 10:30 this morning. 2 lines lined up clear around building but still took less than 10 minutes to get friendly service and good food. They make a rush look easy while the competition struggles. read more

We visited during COVID times, and I have to say that this location had a VERY smooth operation going. We had a mobile order pickup, and were greeted by several smiling and pleasant employees who directed us to where we needed to go during the busy lunch hour to get our order. The food was brought out promptly and our order was correct, hot and delicious. Will definitely stop here again next time we pass through Springfield. read more

It is Chik-Fil-a what else to add. I like the spicy original which is no longer on the menu but just ask for it and they will still make it for you. read more

Free ice dream for kids on Thursdays. Excellent service. Play place for kids. read more

Chick-fil-A - Salad Near Me - Springfield, Missouri