I ordered a buy on get one free promotional deal through Uber Eats. They charged me 36 dollars, refused to provide me the free sandwiches. Upon calling the store, the woman on the phone refused to give her name and also claiming to be the manager said "well I'm not giving you free food." This matter is being taken to corporate office. As the so called manager refused to honor their promotional deal on Uber eats and charged me full price for 2 sandwiches. I would recommend staying away until they get the children running the store to act right and honor their promotional deals, and by the grace of God learn to show some respect. read more

No matter what you order. They put whatever they want on your sandwich. And when you call to have it corrected. The lady working told me she was putting me on hold, but I could hear her on the phone with her boss and she was belittling me and my problem. Basically told me to go fuck myself and that she was hanging up with me. Great customer service. read more

Firehouse Subs - My order - Sandwiches Near Me - Spring Hill, Florida

Tuna sub with very little tuna. Only went there because Subway is temporarily closed. Picture Online looks like a lot of tuna

Not happy at all with their food. Went a couple of times, the food is not worth the money. Went right to the frig to find something to eat afterwards. The steak sandwiches I can make a hell of a lot better at home. Not going back read more

Fresh subs made while you wait. Love the combos of the sandwiches - things I'd never think of. My fave is New York Steamer which has Corn Beef, Pastrami, and melted Provolone. What makes it best is Italian dressing. Yummy! Prices are a bit high but there are choice of sizes from small, medium and large. And let me tell you I'd choose this any day over Subway. Usually made quickly. Nice to hear a greeting from the staff and a smile. I've eaten here a few times and will be back again and again. read more

Firehouse Subs - So many sandwiches and salads to choose from. Plus you can make your own. - Sandwiches Near Me - Spring Hill, Florida

I got a really nice NY style sub ith pastrami and corned beef. I forgot the name but it was delicious. My only problem is I wanted more meat. Next time I'll get a large. Very nice clerks read more

Firehouse Subs - Sandwiches Near Me - Spring Hill, Florida

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Really good subs. I normally get the firehouse meatball which is excellent. The drive through is fast and they have always treated this customer well. read more

AMAZING. i absolutely love their meatball sandwich. they have plenty of sizes for small kids "3-6" kids 6-13 and any one older. they support local firefighters which i love because some of my family was firefighters . i love that they also have a self serve soda machine. i know it is becoming more popular in places but this is the first place with subs that has one (that i've seen). the point is i would definitely recommend this place. read more

The food was real good and hot. The restaurant was very clean and everyone was very friendly. The men's restroom was clean as well. read more

Firehouse Subs - I love the soda machine. - Sandwiches Near Me - Spring Hill, Florida

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Be prepared to wait, its a little slower than most fast food restaurant but worth the wait,Very tasty hot subs. read more

Firehouse Subs - Sandwiches Near Me - Spring Hill, Florida

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I ordered the beef & cheddar brisket, I got the beef brisket, but no cheddar :( It was ok. But I doubt I'll order it again. read more

The crew of this Firehouse consistently get orders wrong. The order takers don't listen. The sandwich makers don't pay attention. This restaurant consistently gets every order wrong that I've ever placed there I'm always coming back to the counter or driving back to the restaurant. Fool me no more I'm not a customer anymore. And if a manager is not present, then forget any kind of professionalism or good customer service. read more

Place is very consistent! My favorite "chain" subs around, that is besides Publix of course..

Awesome service and excellent food. They actually bake the bread and make everything fresh. They even come by your table to check on you good job. read more

there's only 1 girl who wears a mask properly and is polite. other employees are seriously rude and wear masks below their chin and talk the whole time they're making your sandwich. seriously gross. would never go back again read more

Fresh rolls and ingredients. The potato soup was outstanding. Friendly helpful staff. Pleasantly surprised.

Great place, awesome sub: The New York Steamer, with Semper Fi hot sauce! More impressive is the soda fountain. You have over a hundred different combinations to choose from. Since I was in and out, not much more to this review. read more

This is my 2nd review and it is a better one-more to my liking. Wow, this is fully worth the money. Loaded with meat and customer service was fantastic. read more

I ordered a small Hook and Ladder for lunch, had no idea, nor did anyone say the sandwich was 4". I understand I ordered the small, but if I knew it was going to be 4 bites, I would have ordered a medium. The sandwich was ok at best. read more

Today was my first time in a Firehouse Subs and I was very pleasantly surprised. I would definitely go back and look forward to doing so. My sandwich was delicious and so was my brownie. My only complaint is the restroom.. I walked in and walked right back out. Being 9 months pregnant and not being able to use the restroom is a bummer. Although I know the restroom probably wasn't their fault, they probably hadn't been notified about it and hadn't had a chance to clean it up.. so, not holding it against them. read more

Alright, I've had bad service before, but never have I actually been DISRESPECTED by a store manager... Until tonight. I live down in Tampa, but my son had a football game in Spring Hill, so after the game, we all saw the newly-opened Firehouse and decided to grub down on some sandwiches. There is a Firehouse that we frequent in Tampa and the service and subs are always top-notch, so we were licking our chops as we pulled up to the store! I guess the first mistake I made was not paying close enough attention to the time. We walked in around 8:40 and placed our order at 8:45ish. The store was surprisingly busy, so there were quite a few orders in front of ours. We grabbed our chips and drinks, then sat down and waited for our order. When they called my name, I went up to the counter to retrieve our vittles, which was packed up in bags. I asked the guy, "Don't you usually serve these in baskets?" "Oh, you have to take the order to go because we're closed now," was how he replied. So I told the kid that I was from out of town and had no place to eat the sandwiches, so if I couldn't sit down and eat, I'd cancel the order and request a refund. And this is where the magic happens. The store manager, identifiable by his black shirt and name tag that read "manager," chimed in and said, "You can't have a refund because the order is already made." I told the manger, "Had I been advised at the time I placed my order, I would have simply gone somewhere that I could eat." His reply was, "That's not my problem." At this point, I was flummoxed and at a loss for words. So I went to grab the food, and he sighed heavily and said, "Go ahead and sit down to eat, but hurry it up." So I turned around, looked at his name tag and said, "You're the manager? Dave Harris?" And he said, "Yeah that's right. Do it!" As if he was daring me to file a formal complaint. As I was walking away, I heard him say to another employee, "What a jerk!" For real???? I seriously couldn't believe this guy. I mean, where the HELL did Firehouse find this assclown? Did he manage the soup nazi's joint on Seinfeld? What store manager of a newly-opened location would speak to paying customers like that... with that tone? Wow. After next week's football game, I can tell you where I'm *NOT* dropping $40 on food! Side note, as we were rapidly scarfing down our sandwiches, one of the younger employees walked by and said, "Sorry about that." He should be promoted to manager immediately. read more

I don't even want to rate my experience at all. It was terrible, the sandwich was gross and the staff is INCREDIBLY RUDE. I would not recommend this location to anyone.. the same girls are always working with the same attitudes every time, but this visit set me over the edge. I don't like Jimmy Johns, but you'll see me going there or Subway before I go back to this place. Absolutely awful experience. read more

We have eaten Firehouse Subs all over the Southeast.. This is my home store and the worst sub I have eaten at a Firehouse.. I have eaten at the Spring Hill, Fl Firehouse twice and don't expect to go again..The subs are just not up to Firehouse quality and taste.. No care is taken in the prep or presentation.. (meat in a lump in the middle)... read more

Usually I love Firehouse subs but tonight it was awful. Our steak and cheese only had meat and a little cheese, no lettuce,tomato. Or mayonnaise. My granddaughters grilled cheese had one piece of cheese and was barely grilled. Both of our tuna subs was made wrong, which I don't know how this can be when we ordered on line and listed everything we wanted on them. Only one of our seven subs was made correctly. Very disappointing, won't order from there again! I was at the Firehouse subs in Spring Hill, Florida read more

The food is pretty good. It's all frozen like every other food place but at least they use seasonings. A bit pricey and there's nothing but kids working there so it's not a regular place I would go, but it beats subway. read more

This was my first Firehouse Subs experience. The sub I ordered was really, really small, and I had ordered the medium. It tasted great, but given the size of it I felt the price was a bit much. The place was very clean, though. read more

Yesterday (9-2-16) was my 2nd visit...exactly the same as the first...wonderful. Their prices are slightly higher than Subway, but the amount of meat you get is at least doubled, if not tripled. The quality of their sandwiches are beyond reproach. Every order has been perfect. The staff friendly & professional. The restaurant completely clean. I love the fact that you can dine inside or out. I love that they have mushrooms (Subway doesn't), but the charge of .75 cents is a little ridiculous. Family of four, 3 combos & one just a sandwich-$40. At about $10 per person-that's a little pricey for a sandwich & chips. But, honestly, that is the only thing I can find that could use some attention. I really enjoy Subway, but when I'd like to take the sandwich up a notch, Firehouse is it. read more

Subs are good. The service is terrible unless the place is dead empty. All high schoolers working there and they freak out if it gets the slightest bit busy. Do not recommend during dinner hours. Took us 35 minutes to get a club sub and a turkey sub with cheese. Ridiculous. read more

Pretty good subs. Did notice another guest arguing over pricing. subs were a bit better at another of the locations. The combo meals include a large fountain drink a pickle and your choice of bagged chips. read more

Ordered online, and I arrived at the window about 5 minutes early. One girl just looked at me through the drive thru window and told another girl to go to the window. Then she proceeded to just stand there while the other girl did her bidding. I was told that they had not even started on the order. I said ok, and left. The place was empty, and no one was doing anything. it would have taken longer than 5 minutes to get my order ready. Its nothing but a bunch of High School kids working there that have no professional ethics about them. Wont be going back. Not complaining about the time, just about how the situation was handled. read more

I've heard the subs at this location were the best (from a friend) so I had been dying to try Firehouse for months. I got a meatball sub and it wasn't the best I've had. In fact I won't go back for another sub as I was very disappointed on the taste. I ate the meatballs as I paid for them but left the rest of the sub. It took a lot to finish the meatballs as I just didn't care for the taste, ...but like I said, I paid for them. Perhaps it's great for other's tastes but for mine, I'd prefer almost anyone's subs than these. I left without expressing my opinion to the staff. read more

Awesome Subs!!!! Love the Hook & Ladder, Italian, and BEST Meatball sub around. read more

Been here twice now and both times it was excellent! Fast friendly service and a clean environment . Becoming my favorite sub shop in spring hill. You can't go wrong with the cheese steak sandwich !!! read more

It's s good sub but could be better. I would like to see fresh baked bread and I would like to see fresh cut meat in front of me. I don't know if they bake their own bread. When I take a sandwich to go by the time you take it home it is soggy. Eat in preferred. Soda pop machine is the best wish I had one at home lol. read more

My husband and I love eating here! They have the best sandwiches in town; a bit pricey but the food is great! I also believe that their sandwiches are better than Subways everytime!! read more

Not very good,the bread was at least a day old like it had been held in a plastic bag over night(I used to be a bread man so I know).my wife and I both had the runs the next day.This place i'm sad to say will not make it. read more

I ate there for the first time on 6/21 in the afternoon. My sub was good, not great, and definitely overpriced. Service was fairly quick but the young ladies behind the counter seemed young and immature. I doubt I'll be back. read more

Great value for your money and great hot sandwiches. We go every Sunday after church with family and friends and the staff is always great. Service is great, clean restaurant ,friendly service and the lemon cookies are so worth it. Best deal in town read more

WOW, what a great place for lunch or dinner! The managment team and workers were all great - the service and subs are always top-notch - my co-workers, friends and family are all thrilled that firehouse sub's open close by! read more