We hadn't tried this Steak 'n Shake for quite awhile. What a pleasant surprise! Ordering on the kiosk was easy, but an employee, Benjamin, was there if needed. He introduced himself, was friendly and professional. The price was very reasonable. Food was fresh and plentiful. We'll be back! read more

This place sux now. Horrible room temperature fries. And the beans? What a joke Don't eat gere read more

Food was horrible. Burgers paper thin and super salty! Waited 20 min in line 3 people ahead of us.

Terrible, after asking for a single steak burger with everything on it I got attitude from the guy on the speaker and in the drive through Instead I received 1 patty thrown on a bun with 0 toppings and fries all over the bag read more

I said hey lets try Steak 'n Shake. It's been a while. The place was clean, and the people were nice. French fries and onion rings were good Burgers were obnoxiously thin Buns were small Both burgers were made incorrectly (missing ingredients) They have a system that makes you scan a bar code to enable the drink dispenser. I sat down and started eating, then got up to get my drink. It would not work. Turns out that I missed the timer from when I made the purchase to when I got the drink. So they had to issue me another bar code. Who ever devised this drink system missed the mark completely. Unless your customers are drinking 500 kegs of soda each sitting, I doubt that is a wise area of profit concern considering the cost to the restaurant. With so many extremely better choices, like Culver's, I won't be going back read more

Good food and very good service. The place was clean. I would go again. Milkshakes are so good.

You've changed S & S but you had to. No more coupons but the menu is the same I see you still use a glass for indoor dining milkshakes. I had my good old Triple. You haven't lost your good ways. Only change is ordering from a kiosk. Keep up the great work. read more

been using this location for four years and never had an issue. Tonight we ordered the original double steak burger with cheese times three and they were subpar and not the usual burgers. The buns were different. The taste was different. It was just blah. And the fries were totally different. Not the usual stick fries they have but mushy fatter ones. I don't know what's going on, but they need to put the burgers back the quality ones we used to get. read more

Last week was a nightmare. You need new people at the outside serve window. They were rude and gave wrong order. And then not offering to replace it with the right order when receipt showing wrong order. On top of that THEY dropped money on ground that couldnt be picked up in drive thru. Then they asked for more money. Not good representation your STEAK AND SHAKE. PEOPLE BE WARNED. read more

Food was good and price was fair. Employees were helpful and we received our food fast. Very clean. It was my first Steak n Shake and I would go back. Price was a little cheaper than Five guys. read more

Food was ok fries were old and NO SALT Service was fast Didn't go inside so can not speak on the ambiance read more

Just got home with my order to find missing items. I tried calling the phone only for this phone call to be repeated cancelled. Rings twice and disconnects. I'm not driving all the way back after getting home. Talk about seriously poor service. I can't even get thru to advise them of what happened. Needless to say they did not come thru and totally missed the mark. I can't even believe I was charged for this whole meal and got half !!!! read more

Steak ’n Shake - My order that was not complete when I got home no fries and wrong shake ! - Fast Food Near Me - Spring Hill, Florida

This location used to have wait staff. They are moving with the times with a kiosk you order at, and quick self serve dining. Milkshakes are given out by their staff in glass glasses. We had to wait abit for our food, but food was awesome. The manager on duty was really ontop of his game. He was so kind and friendly. It made us feel like we were at home. Also, food is cheaper than McDonald's, and the quality is much better too. You can see them cook fresh burgers and their fries. I'll be back when I'm in the area! read more

Okay, to start Food was good, Manager was kind. Now, as for why I complain. This establishment built its brand on having servers, well, they are gone. They are replaced with Kiosks. If we keep doing this after the COVID bs you find they do this only for profits. So, now they are profiting off us even more. Okay , and for the jobs they are eliminating, I guess you wonder how that will work. What is this Make America Robots. No personal touch. read more

Steak ’n Shake - NO SERVERS JUST KIOSKS - Fast Food Near Me - Spring Hill, Florida

Not the traditional Steak&Shake we all once enjoyed. No more waitresses, no more smiles. You have to order at a kiosk and sit down after getting your own drinks and condiments. Then they call you to pick up your order at the counter. No more patty melts. I tried something else but not near the same. Had a chili mac, and it was simply cold. Inside, the restaurant seemed stark and empty of excitement. read more

The food is always fresh and the manager is always helpful and catering to customers. A go to hangout spot for me and my friends. And whenever I'm out shopping my go to for a quick bite to eat. Make sure to sign up for the rewards program!! read more

2nd time her with the big blonde waitress..not once has she ever come over to see if everything was ok. How can your food be cold and overcooked. Why is it that this waitress cant even ask if everything is ok...twice now. My husband is done eating and mine is just sitting waiting to be asked if everything is ok ?? What the hell is wrong with her read more

It's Steak and Shake, usually known for good food and decent service. I opted for the weekly special $4 double Steakburger and small classic shake, add fries $1...which I did. Girlfriend chose the mushroom Steakburger and was happy with her choice. My double Steakburger was really good, shoestring fries meh I'm not a big fan of them but these were good. Overall our lunch bill came to just over $11. Put a total of 13.41 on my Steak-n-Shake app (remaining balance from when Charleston, SC had a restaurant) and out the door within 40 minutes to continue Christmas Eve shopping. Not sure what's going on with the franchise but I've seen three stores closed in the past several weeks, two in FL and one in SC. This was a staple and treat for my kids growing up, hopefully they'll be around a little while longer. read more

The Steak and Shakes that I've gone to so far are heartbreaking I ordered a side-by-side banana chocolate malt milkshake and they told me they don't have malt that they discontinued it. And they no longer do side by side milkshakes. So I had asked the gentleman if they do a mix it doesn't have to be side by side upon request and my customer service was shattered when he told me no for the first time in a long time customer service doesn't matter you can go f*** yourself is what I've got from it he told me that he cannot make me a mixed milkshake . Even a simple request like this is heartbreaking because it's so easy to do in a country of freedom it makes you question everything . read more

I had a terrible experience from delivering from Steak 'n Shake. There was a condiment cap in my burger. HOW DISGUSTING! Steak 'n Shake is terrible don't ever order from there. I would rate them 0 stars because that's what they deserve. Never going back there. read more

Steak ’n Shake - Triple steak burger - Fast Food Near Me - Spring Hill, Florida

This was my first time ever trying Steak n Shake and they gave me a PLAIN burger when I ordered the Original Double burger with EVERYTHING on it. Food was cold and soggy. Never ever again. Yikes. read more

Steak ’n Shake - Cold plain burger - Fast Food Near Me - Spring Hill, Florida

Good food, Ben was a great help and had great customer service! We appreciate his help.

Worst change I have seen in a restaurant. This is not about food but self service kiosks and no consideration for allergies. They have removed all salads and most of anything that is not burgers. I have not received the food so I have no reviews of it. But will will not return to this steak and shake again. read more

(Spring Hill) Overall a great experience. Food is inexpensive and tastes pretty good, and the customer service is amazing. I've revisited multiple times because of the manager, Ben -- he's funny and helpful and always a pleasure to be around, he clearly works very hard to ensure everyone who walks in is served correctly. read more

Most impersonal fast food restaurant I've ever been to no counter people just a machine to take your order and money.

Just tried the NEW gourmet burger.... wow what a big disappointment. You would think if your in the burger business... you could get this right..not. Save your money... The bun was thicker than the burger. They have this backwards. Try again! Burger was over cooked... Can't wait until Culver's opens in HWY 50. read more

Spring Hill Florida Steak n Shake has an excellent busy busy worker!! Your employee Ben B was awesome as we had 6 in our party. Was new to the kiosk and mobile ordering but all was managed, as they were so swamped but Ben B was definitely running his tail off, making sure all was happy!!! Thank you Ben B!!! read more

I used to like Steak n Shake when I lived here 10+ years ago. It tasted like pretty legitimate diner fare. But I'm having it again for the first time in years, and the quality reminds me of a Wendy's. The burger was not juicy, the bread was airy and tasteless, and it was pretty much a floppy mess of burger. The Oreo Shake was also WAY too sweet (milkshakes and Oreos are inherently very sweet, but for some reason this was still sweeter than any Oreo Shake I've ever had). It was overkill for me. Maybe it's the brand of ice cream they were using, I'm not sure. Overall disappointed and wouldn't recommend. read more

The place is dirty. The lights over the tables haven't been touched in a year. The a/c return vents are filthy as are the vents. The food is ok and pricing is cheap however just can't go there anymore read more

Milkshakes- AMAZING Burgers- Decent Hot Dogs - Delicious French Fries - DISGUSTING. Every time I get a Wisconsin butter steak burger, the burger is delicious but I almost never expect nice hot and fresh French fries. I already know I'll get cold fries. The only time ive ever gotten fresh fries was when I had to complain and ask for new ones. But the milkshakes are really good! I always get the Nutella shake especially at 3am when I crave them to the most bad habit. But everything is good besides the fries ! read more

Steak N Shake was a staple for me as a child and coming back always brings up happy memories. My mom worked at this very same location over 20 years ago and I still enjoy coming in. the staff is friendly the store is clean. biggest plus at this location is Ben. not sure what position he is but he's always greeting everyone, cleaning up constantly and is just plain ol friendly! Thank you Steak 'n Shake and thank you Ben! read more

This place really does deserve more stars than it is currently rating. We had to wait on a table, so obviously it doesn't suck. It's Steak N Shake, not a gourmet restaurant. Where can you go and get a burger, fries, soda with a side of chili for 4 bucks??? Certainly not Mickey D's, geez, I'm lucky to pull out of there without spending quadruple that. The milkshakes here are better than most fast food places too. Service is always good, we've never had an issue. So much traffic coming in as I sit here, a lot of noisy kids here today, but they are just happy and on a sugar/carb high. Done for now, my Frisco Melt just arrived! read more

SPRING HILL, Fla. - Steak 'n Shake is famous for its steak burgers and hand-dipped milk shakes, but one location had to stop serving all that famous food for 24 hours last week. In a special Dirty Dining report, we uncovered that on June 14, inspectors shut down Steak 'n Shake at 4305 Commercial Way in Spring Hill after seeing live roaches on the cook's line, under the grill, near the warm holding drawers and at the drive-thru area. Other serious violations found include black/green mold-like substance on and around the soda dispensing nozzles and old food debris and grease on the grill, cooks line, hood filters, under shelving at the drive thru area, at the ice cream station, on the syrup jugs, candy containers, soda machine, front counter, and more grease accumulated on the kitchen floor and under the cooking and kitchen equipment on the cook's line and at the waiter's station. And just four months ago, inspectors discovered Chili not properly cooled and at a dangerous temperature in the freezer. And in the cooler, the state found shredded cheese at 47 degrees and cut tomatoes at 47 degrees when all cold food should be 41 degrees Fahrenheit or below. On February 22, inspectors also documented other violations: the dish-machine not sanitizing dishes properly and required Steak 'n Shake to begin manually washing dishes until it was fixed. They saw a cook failing to wash his hands and repeat issues of food debris/dust/grease/soil residue on the reach-in cooler/refrigerator, walk-in cooler and walk-in freezer shelves, break room, ice cream station, drive-thru area, on the kitchen floor and under cooking equipment. ABC Action News anchor Wendy Ryan spoke to Steak 'n Shake's manager, Erin but he had no comment and told her to call the corporate office. Ryan left several messages for Jim Flannigan, the Senior Vice President of Marketing but he never returned her calls. read more

Service has gone totally downhill. Got seated, finally, by the manager, then waited. Turns out no one was assigned to that table as a waiter. Finally flagged down the manager, who had a waiter come to the table. We ordered the burger and shake special, only to be told that they were NOT making shakes! Enjoyed a quick supper at Gator's. read more

Management needs to step up... this was the third time. We get to the restaurant wait 20 minutes to be seated, after beeing seated. after 20 minutes of waiting for acknowledgement and watching people be sat and order that came after us we left. It is incomprehensible to me that that happens on more than one occasion! If this was not a corporate place but a private institution i can't see how it wouldn't shut down! read more

Really good food, loved my waiter! A nice boy with glasses paid close attention to us and was very sweet to my family. Will be going back there for milkshakes and burgers (: read more

Great flavor and a good value. The burgers are on the smaller side, but it just gives you more room for a shake. Although our waitress (Amber) was great, they definitely need more help here. Tables were left dirty all around us and customers were having to wait awhile just to be seated. Update... we've been back a couple more times & are done going in! Trying to even get acknowledged is ridiculous. While the food is good, we will only be doing drive through until they can get adequate staff that are trained in customer service. read more

What a disappointing, 2nd time I order take out and the toppings was a lover the burgués wrap , I said no mustard and it was mustard all over the bun, 30 minutes waiting to order and everybody was outside smoking cigarettes and making jokes. The 2 times I went it was the same problem and I call to speak to the manager and the "manager" never took the phone they put me on hold and no body came back to the phone to at least said something, not even a star , The proprietor should fired everyone and hired new people who really wanna work , I am a kitchen manager and I've been in the industry for more then 10 years and this is not right. read more

Steak 'n Shake Rocks..I can't wait until they reopen I am going through Steak'n Shake withdrawl.

Steak n shake is absolutely delicious. However, I have never been to a restaurant that had good service. I go there to always guess what will be wrong this time. However, aside from that, the food is usually always good, regardless of the misinterpretation of the order. They are famous for burgers and milkshakes and do not disappoint. read more