CONCERNS ABOUT HEALTH, SAFETY and ENVIRONMENT.
My review focuses on service and environment, because I am genuinely shocked this establishment passes a health and safety inspection.
My husband and I visited on a Monday evening. First impression: somewhat busy but not overly loud. There was no seating available in the initial entrance/waiting area, and customers were standing in line along a short partition that separates the waiting area from dining booths. Customers waiting were positioned directly next to diners, with no barrier beyond a low wall.
HEALTH & SAFETY CONCERNS
Most respiratory infections--including influenza, common colds, and COVID (which is still circulating)--are spread through aerosolized droplets from uncovered coughs and sneezing. There should be a glass divider or comparable barrier between customers who are waiting and those seated immediately on the other side of that short wall (who may be eating/drinking).
As someone who had just been discharged from the hospital after a four-day stay, I chose this establishment as my first and only meal of the day. I do not want to unnecessarily inhale or ingest airborne particles from strangers standing inches away. It's concerning that this setup appears to be overlooked during health inspections, particularly during flu season. Some patrons may not understand or practice basic illness precautions, and I feel an obligation to share this concern for the sake of the community.
Our wait time itself was reasonable--under 10 minutes.
SERVICE
Our server, Matt, greeted us promptly and offered alcohol, which we declined. He was professional but not especially friendly--he did his job.
When he returned to take our order, we still had not been told where the menus were located. At that point, he pointed them out behind condiments near the wall. Once we accessed them, they were greasy and visibly dirty. He suggested a few appetizers from memory, left us to review the menu, and went to put in our order for grilled shrimp.
We were never asked if we wanted dessert. While that may seem minor, it stood out--especially given how quickly alcohol was offered at the start of service. It gave the impression that some upsells are prioritized over others.
Despite these issues, I tipped 15%, understanding service-industry wages.
CLEANLINESS
The menus were greasy and visibly dirty. If menus are not being properly cleaned between uses, there should at least be sanitizing wipes available for customers.
Wanting to disconnect from our phones, we attempted to use the tabletop trivia/payment console. It was filthy, but I sanitized it. Ironically, the trivia redirected us to a QR code and back to our phones, defeating the purpose. There were also considerable delays between games that were not attributable to phone use. If this device is not regularly disinfected or able to function reliably on its own, it should be removed--especially since it is also used for payment. Trivia costs $1.99 plus tax.
PROFANITY IN A FAMILY (?) ENVIRONMENT
This is a family establishment, yet profanity was openly used in the dining area.
A group of teenage basketball players entered. One or two leaned over the booth opposite mine and engaged in loud conversation with a waiter--apparently a friend. During this exchange, one of the players casually (and loudly) used the "f-word."
I immediately said, "HEY!" There is absolutely no reason for profanity in an environment where families and children are present. The young man quickly apologized, as did another member of the group, and I thanked them.
What stood out was that neither the waiter involved nor the manager--who appeared friendly with the group--felt it necessary to apologize or address the behavior. In fact, as we were leaving, that same group was seated at the booth the waiter had been cleaning.
Both the waiter and the manager should have intervened or acknowledged the disruption. Their silence implied acceptance.
Final Thoughts
I would not return unless sanitation, environmental safety, and managerial oversight are meaningfully improved. read more