When y'all go out of business it'll be because 1. No one answers the phone 2. I walked in and had to yell into the back to get someone from the back. 3 I said no onions (allergy) and add extra chopped pickles.... Neither were listened to read more

Firehouse Subs - Sandwiches Near Me - Phoenix, Arizona

It took almost 15 minutes to make my very basic Turkey sub with only one person in front of me. Customer service was lacking, they didn't even say hello when I walked in the door and barely acknowledged me when I was standing there. When I got back to my office with my sub, it was as if whoever made the sub took the meat, pulled it up, popped in one spot on the bread, and did the same thing with the condiments, half of the sub was just bread. I had to reconstruct my own sandwich that cost $15, that's a dollar a minute to wait another five minutes to reconstruct, I feel like they owe me money. read more

amazing customer service I was surprised, the whole restaurant was a vibe good music as well and not too loud where you can't talk to people around. good bomb sandwiches read more

Service is subpar ,they act like they don't care one way or another. The soda machine is disgusting and hasn't been cleaned in ages. There is food on the floor in the dining area. If I had not Paid already, I'd leave. When you don't care, your restaurant looks like this one. Avoid at all Costs. Debating throwing the food out for a hotdog. It's probably safer as most the employees don't have hats or hairnets when preparing the food. read more

No one here has any urgency. A tremendous amount of wait time even when it's only you waiting for a sandwich. I've tried to order ahead and I still have to wait when I go in to pick it up. Waited 30 minutes for a pick up. Tall guy with glasses needs to pick his eyes up from the floor and learn to run the store. read more

The whole customer experience was awful from the moment I walked into the restaurant. No type of greeting what so ever. Environment felt very negative. The employee that took my order has no bussiness being any were near a customer service position. Zero personality. I ordered the Italian sub no mustard . Pretty simple right ? When it was time to eat , the sandwich was sogy and there was mustard on it . Looked like slop wrapped in paper. I'm not asking for anything but I for sure will never shop at any of your stores again . It's not worth the money you charge for your sandwiches. read more

Decent sandwiches, and great service from the sandwich makers! Not too bad! I ordered a 4" Tuna with a small ice tea. The bill was $7.15! The girl seemed surprised I ordered a 4" sandwich and a small drink like it wasn't big enough. She even tried to upgrade my meal to a combo with chips and cookie. Sorry honey, I am slim and petite, and don't like to overeat! LOL read more

Firehouse Subs - 4" Firehouse Sub with small ice tea - Sandwiches Near Me - Phoenix, Arizona

Excellent sandwiches (as with every firehouse I've visited) but what sets this location apart is it's outstanding customer service. I have really never been disappointed by this location! read more

Placed order online & was ready when I arrived. Friendly staff & clean location!. I would order again.

I honestly don't know how this location has 3.5 stars, people must be willing to wait forever for mediocre food. Took over 30 minutes for TWO sandwiches.. had to ask for sauce on the side multiple times. Only reason why I'm giving them two stars is because the front desk worker was really friendly and responsive, the rest of the staff are moving around like sloths lol read more

Firehouse Subs is a relatively new place here in the Valley and they offer up a tasty, toasted version of a tired old lunch staple. I was driving aimlessly south into Phoenix with a vague recollection that there was a Firehouse Subs nearby. I almost gave up when I saw the Chicago Hamburger sign, but it was only a little further along Indian School. I actually nearly drove past it, before turning into the strip mall at the last second. I found a parking space in front, and the place wasn't too crowded for one o'clock. As I said in my Tip, these folks are over the top friendly, but in good way. They greeted me warmly as I came in, asked if I had ever been here before and offered up that their #1, #4 and #5 Subs were their most popular sandwiches. Nice! I took a few moments to study the board before ordering the New York Steamer. It's a nice combination of Corned Beef, Pastrami and melted Provolone. They then asked if I wanted the usual of mustard, mayo and Italian Dressing on it? Say what? Mayo I thought? I haven't heard of mayo on a pastrami & corned beef sandwich since Woody Allen accused Diane Keaton of doing that in "Annie Hall" LOL You should know, that almost all of Firehouse's medium subs are $5.89. They advertise that for $2.00 more, you can get the large. So, a large it was and I asked them to hold the mayo & dressing. I've taken a few pictures of the inside of the restaurant and of my sandwich. It was very large, probably a foot or so long. It was also very good, but too much to finish. I wrapped the other half for home and was told later by one of my homebodies, that it was really very good. LOL. Clearly, I'll need to start marking my food in the frig. Besides what I ordered, Firehouse also has something called the "Hook & Ladder" it's a sub of Smoked Turkey & Virginia Ham with Provolone; a Firehouse Meatball; an Italian with salami, pepperoni, ham with melted provolone; a Club; a Turkey Bacon Ranch; and a Firehouse Steak & Cheese. They also have two Premium Subs on the menu: the Firehouse "Hero", with roast beef, smoked turkey breast Virginia ham and provolone; or, the Smokehouse Beef & Cheddar Brisket for $6.19 each. My large #3 NY Steamer, with mustard only, came to $7.89, plus $0.66 in taxes for Gov Brewer. BTW, I cannot wait for the State to rollback those temporary sales tax increases can you? LOL Enjoy! read more

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Good service very clean love the sandwiches and sandwiches are out in a good timely matter

While I may love your subs, I am furious with the lack of urgency by a team member. I am a diabetic. The unsweetened iced tea was mis marked and actually was sweetened. I brought it to their immediate attention and a guy came over. Acknowledged it was switched and said he would put a sign on it. It has now been 15 min and sign hasn't been made. No it is not busy. He is busy inputting something into the cash register. I am sitting here telling people about it that are also attempting to get unsweetened iced tea. While I understand mistakes happen this can be a very serious situation for a diabetic and needed immediate attention. He has now watched me tell 4 different people and still no sign 20 min later. Do better firehouse subs. read more

I'd never heard of this place until I stumbled upon it today. The "established by firefighters" sign tug at my heartstrings, so I had to stop in. It's a few days post the 10th Anniversary of 9/11, after all. Everyone who walks through the door is greated by every available employee shouting "Welcome to Firehouse!" And they did a fair job of making it look a bit like a firehouse. There was some (artificial) exposed red brick, a large rescue scene mural, numerous firefighter photos, jackets and pants, etc. It's a brightly decorated in red, white and black and even has dalmation-motif tabletops. (There's also a lone TV for those who care, but the volume was down to nothing.) Outdoor seating with umbrellas and misters is available if you're up for watching Indian School traffic drive by. The cashier was quick to educate me they toast only the buns. The meats and cheeses are steamed to 140 degrees to retain the flavor, and I'd have to agree that it did. I had the Italian (Genoa, pepperoni, salami, provolone and Italian dressing. It's served "fully involved" meaning with lettuce and tomato. It was good with the dressing a bit on the sweet side. There are numerous hot and cold subs from which to choose, as well salads, cookies and brownies. Of course the menu wouldn't be complete without their "Firehouse Chili". Be sure to check out their abundant supply of hot sauces, if you can take the heat! The place was clean and the staff friendly. While I understand they've been open just four days, the service was a little slow. There was just one customer ahead of me, yet I still had to wait several minutes. I hope once they work some minor kinks out that the speed of service increases and it'll be a nice place to grab a bite. read more

We used the online order form to order a sandwich but NONE of the customizations showed up in the order. NONE. Wheat bread ordered, white delivered, No onions order, stuff with onions delivered. Add Cucumber, None delivered. Don't Trust their ONLINE SYSTEM call the store or go to Jimmy Johns I guess. read more

Okay so in full disclosure, I did go in to grab a take out sub 15 minutes before close cause that's when I got off work and I was starving. Also I do go to this location frequently for lunch. That being said they get a 3 because generally my experience is a 4ish but this time would have been a 1. We got there and everyone was clearly pissed we came in. Two of the kids working didn't even acknowledge us. Then a third come from the back clearly irritated with every question. My bread choice apparently caused him extra irritation. Also a dumb thing I generally enjoy is the section of hot sauces for the subs. This location had like 7 of the normal 20 only 4 of which were labeled with how hot the sauce was. I know this is dumb but it's a dumb thing I look forward to. It's the little things right? Otherwise way better then Subway, though you'll get nicer reception near closing at Subway. If you want a better sandwich and friendly service try Cheba Hut. read more

I live at Firehouse Subs in the west valley. This Firehouse is not like the others. My toasted subs (Hero & Hook N Ladder) were cold and not toasted like at the other stores. Employees appeared as if they didn't want to be there. At least the store was clean! Maybe they were just having a really bad day and their equipment was not working. For me, I don't plan on coming back. Will stick to the one's on the west side of town. read more

Hadn't eaten there in a while but the subs are delicious and the people really friendly.

I've been coming here for years and owe it a good review. Service is always quick and friendly and the place is always clean. I always get the engineer sandwich (turkey, Swiss, sautéed mushrooms, lettuce, tomatoes, mayo , mustard) and always tastes fresh. Prices are good. They also have a drink machine with a variety of options, but I usually just get iced tea. Use the app or website to order online for quick pickup. read more

1/3/24 Saturday. I came in order, 3 items were missing! I tipped before service. BIG MISTAKE! Don't tip here beforehand!!!

I've never seen people move slower. It's like they all took slowmo pills with the objective to make people wait 25 minutes for a sandwich

The manager McKenzie happened to be working both times this week when I made an order through my Uber eats app and had the worst customer service I've experienced with her smiling and laughing in my face. The first time I ordered the deal Uber eats was offering of buy a sub get one free to be delivered. I ordered two and was supposed to get two free. Instead I was told after waiting over an hour and a half that someone already picked it up and I ended up having to buy dinner elsewhere after nearly 2 hours waiting. The manager assured me they checked for each pickup to confirm the correct order was picked up... Fast forward a couple days and my little ones still want subs since we didn't get to enjoy the ones we originally ordered the two days prior. I decided to give them another chance since the deal was still going on but this time I went to pickup my order myself so there should be no issues.. well GO FIGURE! I show up, walk in and am hardly even acknowledged. They quickly rushed me over to the pickup rack (in the front of the store outside of their counter space) without checking/confirming any order details and to my surprise, my order was GONE!! Again!! The lack of organization for pick up orders is a disgrace and shame on you for laughing in my face, treating me like I was the one who messed up and not owning up to your negligence of your pickup process. As if I'm the one inconveniencing you guys to simply do your job, especially after you guys are the ones that messed up my order twice in a row in a matter of days. I have never had these issues with any other firehouse I've visited from any other city but this one. I'll be calling corporate to file an official complaint on this location asap! Like the others here who warned you, if you're in this area you will be so much better off getting a fresh sandwich from sprouts. read more

Who knew Firehouse subs were so good?! I had the Italian and it was pretty delicious! Great flavors and the bread was so soft! I love their hot sauce bar! Customer service was great and the parking was easy breazy. Total fan! read more

I stopped into the Firehouse Subs on Indian School and 24 th street yesterday. It was a spur of the moment decision, but I'm so glad I stopped. I usually have a good experience at Firehouse, but my visit yesterday was perfect! Adrian was so professional and accomodating. I would drive the extra miles to go to his store just because of him. You've got a great one there at Firehouse! Take care of him. read more

Worse subs I've ever had. Disgusting, no flavor. Stale, Worse than subway, disappointing

We're the only ones in the place and we've been waiting for over 15 minutes for our sandwiches. Super weird, unfriendly vibe here. Took a good 2-4 minutes for anyone to even great us and take our order even though they were all standing right there. read more

Firehouse Subs - Sandwiches Near Me - Phoenix, Arizona

Always come here for a good toasted sub. Italian one to be exact. Place is very clean and the staff are awesome. Thanks!

Soggy food , takes 45+ for sandwiches , incorrect order . This location never fails to FAIL .

Today was my first and last visit. Ordered online, was informed my Italian sub would be ready in 30 min. Walked in at the appointed time and my order hadn't even been started. It took an additional 20+ minutes while standing there. I could've ordered and eaten anywhere else for that. But, I know everyone is short-handed, so I never complained while waiting. And waiting. And waiting ... But, once home, I quickly realized it wasn't worth the wait. What's that sweet aftertaste? Checked the description--"Virginia honey ham." YUCK! Italian and Virginia are incredibly dissimilar flavor regions. And sweet ham with salami, pepperoni and Italian seasons makes NO sense. 'Bye Firehouse. At least now I know better. read more

Usually this place is on point. Consistency goes a long way. Normally you order, they bake the bread then ask what you want on it. Not this time, they were busy so felt like they were rushing anyway but didn't want to be rude and act like they don't know what they are doing. But. Got my $15 sub, never got asked what I wanted or didn't want on it. Got my sandwich, and asked and mentioned that normally I get asked what I want on it. Woman looked at me like I was dumb and crazy then awkwardly ignored me. Lol. Obviously I was not happy but no one tried to make it right. Consistent process is all I ask, cause I love the food. But I won't be eating this. read more

Meh, this location could do better. Trying not to make too much of a biased review, but I worked here over 5 years ago and I can say that the customer service is quite different, and not in a good way! Firstly, Firehouse Subs franchise is known for employees greeting customers whenever they walk in the door by saying "Welcome to Firehouse!", no matter how busy or what time of day it is, and I did not get that enthusiasm on my visit. I came about an hour before closing time so I suppose they were "too tired" to give me the same attention. Although some guests might find it weird or annoying, it's a part of what makes Firehouse Subs different from the rest. The space is annoyingly small, never liked the layout because it's awkward, and when it gets busy in there it's packed like sardines, the lines get weird, and there's no proper way to set the tables without it barely being any space between majority of them. But to make up for it I guess, they have a really cool beverage machine! Cashier was not very approachable but how else would I get my food, so I went up to her and ordered, what I thought, was not a very complicated order. I wanted provolone cheese instead of Monterey Jack on my Club on a Sub, but instead of subbing it out she charged me extra! Didn't notice til after I sat down but I wasn't gonna make a scene over 75 cents. Besides that, the sandwich is as good as I remember! All sandwiches (minus 4 of them) automatically come "fully involved" with mayo, deli mustard, lettuce, tomato, and onion. Which is nice, and also comes hot and toasted! Flavors are all there and way better than the competition. That being said, they are also more expensive than the competition, but you do get what you pay for. The thing that really got me is when the cashier started cleaning she was mopping literally around my feet! You do NOT do that! Not only is it unsafe but also very rude. I understand that you are about to close but the way it was 5 years ago we would mop in an area that a guest is NOT in and when they leave we then mop that area! The food itself is still what makes this franchise such a success, but they really need to reevaluate who they hire nowadays cause bad customer service is a major deal breaker. read more

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We have ordered from here on 3 different occasions. I would say...don't go here. Maybe another Firehouse, but not this one!! The staff is rude and unpleasant. The bread is ALWAYS soggy. Every single time. At first we thought it was because we ordered online and had it delivered, but that is not the case. Walked in and order tonight. Just as soggy. Maybe it would have been better if the staff was at least nice, but all around bad. read more

Firehouse Subs - Sandwiches Near Me - Phoenix, Arizona

I won't be returning to Firehouse. I have been very patient but am tired of waiting for an additional 15 mins when I place an order in the app. This last visit was the final straw. After placing my order through the app and getting confirmation that it would be ready at 6:25PM, I arrived at that time only to find they had not even started the order. There was no one working on the sandwich line and only 1 customer sitting at a table eating when I walked in. A guy came up to the register from the back and I proceeded to wait for him to finish a phone call before I was acknowledged at all. When I told him I was there for a pick up order, he grabbed a ticket (which had obviously been ignored) and told me it'd be 5 mins. They hadn't even started on the sub. It was a simple Turkey too. So the sub I ordered at 6:10 was finally handed to me at 6:40 (not in 5 mins, more like 15). This is a consistent issue with Firehouse so I will be finding a new sandwich shop that actually cares about service. read more

We've ordered several times over the last year, mostly with delivery. Order is always right and sandwiches are good! Did a pickup a few weeks ago, and employees were friendly, too. Won't hesitate to go back! read more

Worst service ever, I was given the wrong sandwich it seemed like the person taking the order didn't give a crap as far as what I wanted, took forever to get the wrong sandwich, the employees making them look like they don't want to be there and the guy at the register was not helpful at all, I had a bad experience beforw but wanted to give them another chanc however nothing has changed, terrible service, never again. read more

Firehouse Serves up good subs and salads. First, I have to say the service at Firehouse Subs is great! The staff welcomes you when you walk through the door. On my first visit to Firehouse Subs (some time ago). Upon arriving we were met by an employee handing out menus. My co-worker and I were asked if it was our first visit to Firehouse Subs and we said yes. The emoloyee went over the menu and recommended we try the smokehouse beef and cheddar brisket. The sub was delicious. After leaving we couldn't stop talking about how good the sub was. In fact we went right back to firehouse subs a few days later. So if your hungry for a good sub at a great price, head over to firehouse. read more

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I simply don't understand some of these reviews below. People are knocking the place because they steam their meat instead roasting/braising it? C'mon. So you can't handle something different or what? So for this review, I'm comparing it to Subway and Quiznos. First off, Subway and Quiznos build the sub right there in front of you. At Firehouse, this is not so much the case - you order at the register and then the workers prepare it. For this reason, your sub will take slightly longer to make than either of those places and this is mainly because of how they cook the meat. Now to the complainers saying that the meat is soggy or whatever, I've never had this experience. And, besides that, not all subs are cooked the same at Firehouse. Maybe before discarding the place, try more of the menu? That is just me though! I've tried many of the subs - Firehouse Meatball, New York Steamer, Italian, Club on a Sub, and the Smokehouse Beef & Cheddar Brisket. My favorites, in order, are Italian, Steamer, and Beef & Cheddar. On a slightly odd note, the Italian makes *great* leftovers if you can't finish it. Nobody really seems to have mentioned this... but the soda machine is freaking awesome. I don't know how many flavors it has, but it is pretty much the craziest thing you will ever see. It has a touch screen where you scroll through and select your flavor. And when I say select your flavor I mean if you want a Lemonade.... do you want it to be lemonade, raspberry lemonade, lime lemonade, or strawberry lemonade. It is nearly the same for every beverage selection you make. I definitely prefer Firehouse over Subway or Quiznos. Sure, they may be a little more pricey, but I still like it. I will have to check out Jimmy John's, which everyone seems to rave about to see what all the fuss is about and round out my review for all 4 places. read more

Ah, Firehouse...I forgot how good you were. I'd not visited you since I lived in Charlotte. This location is on Indian School near the Sprout's -- I stopped here for take-out one night after grocery shopping when I didn't want to cook when I got home. The employees were helpful and there's plenty of seating. Every sub I've had here is good. Skip Subway and come here. read more

Fantastic as always!! Ordered it for a buddy and myself and it was his first time having Firehouse!! Used to have one across the street in Atlanta and patroned it all the time. Super consistent in any I have dine at and this is no exception. Great job!! read more

Great location with an amazing staff. It's always clean and the preparation time is always quick especially for how busy it is. Makes sense because the subs are always on point! read more