Hook and ladder sandwich is my favorite deli sandwich hands down. The staff is always friendly at the ofallon location. Keep it up guys!

Orders are wrong. multiple instances of missing ingredients and skimping on meat portions. side items do not match what is ordered.

Empty store. 20 minutes for a sandwich.store is filthy. Employees bickering and complaining and not working. 5/21/26

Extra long wait. No orders ahead of us and 17 minutes to get a pair of sandwiches. We're there every week and this was an inexplicable miss. read more

We went to firehouse at 7:20pm(they close at 9pm). The person taking orders appeared disgruntled and it took 25 minutes to get 2 sandwiches because the other employees were performing closing duties. We felt it was pretty early in the evening for the staff to be frustrated about customers coming in. We got a chicken bacon ranch with ranch on the side and a meatball sub. Neither sandwich had pickles despite the staff member specially asking if we wanted pickles and the reply was "yes". The food was good but the staff behavior was not what we would expect. read more

Firehouse Subs - Sandwiches Near Me - O Fallon, Missouri

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First timers! When we came in the gentlemen saying "Welcome to firehouse sounded very annoyed". Nicole we expressed we wanted to do the free birthday sub we received via email. Nicole would not help us stated this was app or online only. I asked her to help with online as I wasn't seeing the option. Nicole refused. I showed her the email that it said in store as well. Nicole still refused. We ordered a Turkey bacon ranch, drink and chips and total was $10. Pretty steep since we only got a small. The sand which was smaller then my hand. read more

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The smokehouse beef on garlic bread is absolute perfection--juicy, smoky, and packed with flavor! Pickup was lightning fast, making this Firehouse visit a 5-star experience. read more

Firehouse is known for its excellent subs but its chili shouldn't be overlooked. Mostly meaty (it has a few beans) it's loaded with flavor and mild pepper heat. Another plus: this restaurant is typically clean despite an open dining room and being very busy at peak periods. Friendly staff, too. read more

The subs here are of the quality and flavor I have come to expect from Firehouse Subs. Very delicious sandwiches are made and served here. The service by the staff was prompt, efficient, and professional. The establishment was clean and neat. I look forward to eating here again. read more

Straight up great sandwiches. Made to order and done quick. The staff were friendly and the dining area was clean and orderly.

You'd think that a place that sells mediocre subs at an inflated price would have a more pleasant and attentive staff. Absolutely nothing special, way better options for better price and nicer staff. read more

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Service is zero out of zero stars. The girl that took my order didn't speak English. They also don't know how to check gift card balances. The man running the restaurant I assume he was the manager... yelled and was cursing at the employees. Great example your setting. This store needs an overhaul or it will get closed read more

The food is really good, but you might want to be 5-10 minutes later than the time they post because this place not been able to have an online order ready on time for months! read more

Orders have always been correct. Food is always hot and delicious. Love the steak and cheese sandwich.

This is the worst service ever received anywhere. Ordered 3 sandwiches. Only one was correct. Every time I have been there the order is incorrect. read more

Employees are wearing masks and gloves. Sanitation between orders. Greeted at the door. Subs were good for lunch. Exactly what we expected for our meal. read more

Super friendly staff, always fresh, always tastes great, always clean. I'm not a fan of the public "do you want to donate by rounding up," guilt trip but I'll live. read more

Food turned out good however the wait to get the food was the issue. Ordered online and was quoted a 5:55p pick up time. When I arrived there were only 2 employees making sandwiches. I ended up leaving with my food at 6:20p after standing and waiting with several other guests waiting on our orders or walk ins that ordered. The employees didn't even really say much or offer anyone a drink for the wait being so long. I thanked them anyway and know it wasn't their issue. This location is usually great and I never have had any problems but I mainly wanted to leave this review for management to review an error with staffing on a Friday night. read more

I love my Firehouse Sub, but the manager there with the colored hair is rude. One employee was communicating with a customer as she was getting drinks, the manage loudly states, get those drinks ready (obviously for Door Dash or some other service), then proclaims in front of customers "this is why we pay you for your job", was this really necessary? I responded, "that's kind of brutal". Being a manager and director myself, I would never see me belittling an employee ever; but to do that in a public area. There should be management training skills to iron out or weed out these manager's who think they are the king of the store. This is not the first time seeing this. But it make me wonder why staffing is short handed and sometime unhappy faces. read more

The sweet and spicy meatball is out of this world. The other sandwiches are comparable to jimmy johns & subway. But.... I love hot sauce and love the idea of mixing and matching different hot sauces on my sandwiches. Sometimes I like to keep it simple so I can focus on the sauce. I never thought I'd like hot sauce on my sandwich, but you really can't go wrong with mango habanero (sweet and spicy) kick on anything! This is definitely my quick go to for a great meatball sandwich. read more

I've been here a year or so ago, and I loved it. Just came the other day, and was not so happy with it. We ordered a couple sandwiches and got some chips. They barely put any topping on the sandwiches. The bread was quite stale. I definitely disappointed because the sandwich was supposed to be warm, it wasn't at all. The cheese wasn't even melted. I wouldn't return for the price. read more

I ordered at the register. The food is good as always, but waited as they yelled out online orders to see if the people were present. After three tries of people that didn't show up, I finally received my meal. Word of advice for the store. Ask who the people are that are standing in your store so they can be taken care of. It works best to serve those that are waiting VW driving. It appears a manager was there but he was not attentive to the situation. read more

Nice staff great meatball subs spicy meatball is definitely spicy.. If it's your b day show up license to get a free sub

Stopped in for a quick dinner last night since I had a birthday coupon and there super close to my house. Loved the decor here, super cute and everything is in theme and subs are named with the firehouse theme as well. They will even give your kids fireman hats, super cute. They have a pretty good selection of hot and cold subs, size S, M, L- M being 6 inches and L being a foot long I believe. They offer a few salads as well. I opted for a M hot italian and instead of bread asked for over a bed of lettuce and they were super easy going about it. Their service was great, super quick and they were all very friendly. I got my salad/sandwich to go and it was awesome. The meat and cheese was hot and had the toppings and italian dressing over a huge bed of lettuce. Was really nice to see that you can make this place a little healthier/low carb/ keto friendly- definitely opens up more options for dieting people. Good prices as well. read more

Fast service and very helpful advice for newcomers. Definitely the best sandwich shop around. Plenty of seating and very kid friendly. read more

Firehouse Subs - Lots of sauces on hand - Sandwiches Near Me - O Fallon, Missouri

This chain has the Best sub sandwiches. They are made fresh with fresh ingredients and never disappoint. Staff is always friendly. My favorite part is they give a portion of their revenue back to local first responders. read more

Went in here for lunch.....Just wanted a quick bite. The food was great I had a Philly cheese steak. The staff were great. I felt like a Star in here. Check them out for Lunch. read more

Finally! I tried this sub sandwich chain that everybody always speaks highly about. This place did not disappoint. I came in and was greeted with super friendly staff who gave me a well detailed and well-informed tour of the menu and all their options which made it much easier for me to make my decision. With that decision I went with the hometown favorite and at hot specialty sandwich that was noted here on Yelp, the beef brisket and cheddar. It was fantastic, and I feel it was at fair value. I most definitely, most definitely love the wide array of hot sauces. I love hot sauce! They had them categorized from a heat level arranging for 1 through 10, they were labeled with stickers. I also thought that soda machine they have with 150 plus flavors was also legit. I had seen it before , but I had not really used this awesome machine often. It was a treat! I enjoyed my experience at Firehouse so much I had to come back the next day to try the New York steamer and capture that Duke title really quick, because I knew nobody else had it yet. Lol. The New York steamer consisted of corn beef pastrami and a melted cheese I can't remember what it was I inhaled a sandwich too quickly to take a picture of it. That is one of mine faults I guess. Where I get so excited to eat something that I forget to take a picture to show everyone here honey help what it's all about. But have no fear there's a website link and you can look at all the pictures on there read more

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Very good sammich. Quality ingredients and friendly folks. Whats not to like?? Had the pulled pork and slaw sammich. No complaints whatsoever!! read more

I had been meaning to try Firehouse because my Mom & Dad rave about it. I ordered the Surachi beef sub and it was absolutely fantastic. The service here was really good as well. I'll be back! read more

I had a buddy bring me here about 3 weeks ago he was raving about it, so I figured why not. I'm going to have to say the sandwiches are very good as for the cole slaw for my side, I would have to give that 1 star. I just decided to put a bunch of hot sauce to give it some kind of flavor. The only other qualm is the speed of service, it take awhile for the orders to come up. read more

This was delicious! It reminds me of Quiznos but way better! The bbq brisket and Italian sandwiches are excellent! The service was great & the drink variety was huge! We will definitely return and recommend to others! read more

I sure do like this place. I always get the meatball, and my wife gets the steak and cheese. The staff is friendly and the food is a cut above most in the "sub shop" category. We are becoming regulars here. read more

I tried firehouse subs a few weeks ago after a workout. The staff was very helpful when I asked about which sandwich had the most meat. The sub I ordered was the big philly and cheese with sautéed mushrooms. The sandwich was outstanding. It cost me 10 dollars. Their vast collection of hot sauces was something that I found very cool. Especially since I love hot sauce. Their special sauce that they make was very good. From the great, helpful service to the juicy Philly cheese sub, this place gets 4 stars from me! read more

Fun atmosphere. Bring the kiddos! Service is the best! You have to try the brisket... hold mayo... add chopped pickle. You will not be disappointed. I love all the sauces out to sample also. You can have a different sandwich every trip by trying a new sauce. :) read more

I downloaded yelp just now specifically to tell the world how fantastic this place is. They were so nice to me, and that was the most delicious meatball sub I've ever had. Plus they collect money for first responders. Llllloved it. read more

Good place for subs. Nice and clean. The people are friendly, but it can be a bit much. I like the idea of the rounding up on the total to help the responders out. Do check this place out. read more

Did not have a good experience here. Sub did not taste good and made me sick to my stomach. Did not taste very fresh.

The best sub shop around. Picklemanns doesn't even compare. Staff is friendly and quick. Love the theme. Also, awesome that you can round up your total for a donation to first responders. read more

Grew up on this instead of Subway being from Florida and this location is no different. Clean, Courtesy and quick. Don't be expecting a dried out bun and out food from this place, the food is always warm and great. Firehouse makes subs the right way. read more