My kid loves eating here so we come here fairly often. Most of the time this location has good food. Some of the time you can get fries that are not hot and fresh but tonight they were great! Service is usually spot on, but when getting drinks the guy was so messy, there was soda all over the cup when he handed it to me (maybe I am too picky, but if that was my way of getting ice and soda in a cup then I would certainly wipe it down before handing it over). They are usually busy, so our table and chairs were a train wreck. So, we had to wipe everything down the best we could. read more

This is a typical CFA location that gets rather busy. You will save so much time here if you have the app because you can breeze through a special line. Food quality is consistent at this location. The parking lot was clean and staff was courteous. read more

Chick-fil-A - Exterior view - Fast Food Near Me - O Fallon, Missouri

Always great customer service. I came in today and placed a pick up order which I've never done before and Eliza was so precious and kind. Eliza made sure my order was made correctly before I left and gave me all the sauces my heart desired Such a good place! read more

Chick-fil-A - Patio - Fast Food Near Me - O Fallon, Missouri

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There was nail polish in my sandwich. Then another day they didn't do the gluten allergy for my French fry had to call and let them know they bagged it with the other food, didn't seem to care. read more

I had to leave this great review! You guys always have the best service in the food industry,when picking up food in the mobile app over 70x over the last two years it's never been wrong or cold- ever! read more

We grabbed this at about 8:30pm last night on our way home. We ordered ahead and at this location they have a lane specifically for order ahead orders, which is awesome! We were literally in and out in 3mins, it was so handy! The staff were super friendly and Our order was 100% correct. The one and only thing I would've changed was the amount of salt on our fries. We like pretty salty fries but someone definitely got too heavy handed on the salt. But that being said I still rate it 5 stars, everything can't be completely perfect every time, even tho it was pretty close! This is a great location to check out...and try the honey bbq sauce, you'll thank me later read more

Chick-fil-A - Chick-fil-A Deluxe Sandwich, Chick-fil-A Chicken Sandwich, Mac & Cheese, Chick-fil-A Waffle Potato Fries - Fast Food Near Me - O Fallon, Missouri

The customer service was great, food came out hot and quick and was really good + the workers were amazing and consistent. The vibe was perfect. read more

Terrible! Took 25 minutes to get through the drive through and when I got home the food was no correct and missing things. Very disappointed! read more

When you go to order delivery from chik-fil-a on the app, their delivery is partnered with DoorDash. Chik-fil-a does not have their own workers deliver food. If they are going to partner with DoorDash, chik-fil-a needs to be responsible for fixing orders when door dash won't. I order a delivery, got the entirely wrong order 40 minutes later, and chik fil a said my order was picked up 30 minutes ago and that they wouldn't re-make my order unless DoorDash printed another ticket. All DoorDash would do is refund me and told me I could just order again and wait another 30 minutes and pay full price again. THIS IS TERRIBLE SERVICE and I lost the rewards points that I used. read more

Ate here the other day while traveling and the girl was so sweet I had to ask her name. Allison is the best!! I had an amazing experience and would definitely go again just based on my conversation with her. read more

We went late evening and we were surprised at how dirty the place was. It wasn't very busy at all. It was a bit unorganized as well. Not what I would expect from a Chick-fil-A. Our order was accurate and fresh though. read more

Chick-fil-A - Dirty dining room. - Fast Food Near Me - O Fallon, Missouri

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So I have platinum blonde hair and yet some how this nasty black long hair got into my drink and I didn't realize until I opened it half way through to eat the ice... this is disgusting and I have never had one bad thing to say about chick fil a ever. I want to vomit. How does a hair get into a drink! Especially during Covid!! read more

Chick-fil-A - ows a red plastic spoon in a white cup - Fast Food Near Me - O Fallon, Missouri

Absolutely terrible service. They refused to substitute the original chicken for the grilled chicken in the cool wrap, even though they've been more than willing to do that at every other location. I believe they just didn't want to specially make the wrap for me. The teenage girl who served us was not polite and was not trained enough to do her job properly in the dine-in ordering station. read more

To quote Tim Hawkins' song to the tune of Yesterday: Chick-fil-A, I could eat there seven times a day... Yes, I am a CFA addict. I first encountered CFA when I lived in Georgia, where it is king. When I first became an addict I rolled up to the drive thru wondering why there were no other cars. It was a Sunday and I didn't realize they were closed on Sundays. In Georgia, there were CFAs everywhere. Here, not so much. The closest one to our house is 15 minutes away without traffic. Like all CFAs I've ever been to, this one in Cottleville is super busy and this parking lot is way too small for the amount of people that visit. A lot of times you may have to park in the adjoining Home Depot parking lot. Staff is super friendly and courteous, but I will say many do not say "my pleasure". Both the drive thru and the dine-in lines are usually long around lunch and dinner times, but they do move quickly. The food is consistently good not only at this location, but location to location which is quite amazing to me. Eat more chicken!!! read more

Chicken sandwich portion was much thinner on our 3 sandwiches (it seemed about half) and the lady taking our order was not very friendly. This location is definitely not one we'd go back to. read more

Dear Chick Fil A, I have never in my life loved anything as much as you. There could be a 20 car line in the drive thru, gone in 4 minutes. The service is just unmatchable. The chicken sandwich and the nuggets and fries and honestly even the breakfast menu are so incredibly delicious. Chick fil a is a gift from God. Thank you Jesus, for giving us Chick fil a. read more

AMAZING. I ordered a Mac 'n cheese and it was the absolutely best Mac 'n cheese I have ever tasted! I would also recommend the Polynesian sauce, it's super good to dip in fries! read more

I placed an order through the app and my kid went and picked it up. When I got home later that night I realized they forgot to include my salad (the most expensive item and my dinner). I immediately called the store and left a voicemail informing them that I was missing my salad. This was two weeks ago and I never received a call, message or anything. This is not the first time I've had issues at this location and I will drive a little further to go to the other local restaurant because of it. That sucks because this location is closer to my house read more

It's Chick-Fil-A and you know why you go there. Tasty sandwiches, sure--but it's just chicken, and a little overpriced chicken at that. But, we're not only paying for chicken, are we? We're paying for the way CFA makes us feel: special, appreciated, important. We go because the customer experience is miles ahead of all other fast food places (and most better restaurants, too). Take away the pleasure it is for CFA to serve us, the fresh table flowers, and the Disneyesque cleanliness and it's just chicken. read more

This is the most RELIABLE Chick fil A in the entire world. Amazing service with a smile, and always a positive atmosphere for kids, families, or just yourself! I have patronized this Chick Fil A for almost 6 years with the same level of outstanding service. Their renovations to the drive thru not only make customers lives easier, but they also have a lot of allotments for the employees comfort (even though, im sure its hard being outside regardless) at least they make efforts to care for their employees unlike a lot of other companies. The line may appear outstandingly long, almost out of the lot, but you will STILL be in and out of this Chick Fil A in under 25 minutes, it is absolutely unbelievable how they do it, but they deserve every commendation in the world for their amazing service standards, as they really set the standard of service that is required on highway k for the typically Middle-Class target bracket. read more

Asked for sauces, did not receive sauces. Ordering was quick and easy, asked the cashier outside for sauces and did not tell us where to get sauces. A little dry on the chicken... because of... NO SAUCE! read more

This Chick fil a is great! Runs like a well oiled machine. The workers are always super friendly and the management is spectacular. I ordered the Autumn Spice Milkshake and was not disappointed! All Chick fil a stores are amazing but this one especially! read more

love this chick-fil-A so fast and fresh every time we eat here!!

Friendly employees, and my food came out fast and hot. This location was really busy on a Thursday night--the parking lot was decently full, and I noticed a lot of balloons and kids inside. Turns out, the employees sometimes dress up as Toy Story characters! This made finding a seat a little more difficult, but I managed just fine. The food tasted fine. read more

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This Chick Fil A has really stepped up and sets its self apart from other locations around the area during this current health crisis. In addition to being super efficient and delivering a high quality product despite long lines, the steps they are taking to keep their staff and patrons safe is pretty awesome. All employees in gloves and masks inside and out, and there's little concern with handling the bags or food without excessive disinfection efforts. I think they deserve a fair amount of praise for making people feel safe when dining with them. read more

My church was on a mission trip in town and we decided to drop by for dinner at the local Lords chicken. When we arrive inside a worker named Rachael approached us and ask to speak to whoever was in charge of our group. When we pointed her in the right direction she approached our youth minister and rudely told him that they need a call ahead! She turn around and speeded away before our youth minter had a second to respond. Then proceeded to inform our group 40mins later (not anyone else in the building) that the dining room closes in 5 mins. I have never in all my life experience such an awful interaction at a Chick-fil-A. I would assume the girl had a rough day at work, but there was no need to speak to us in this way. Obviously it wasn't her pleasure to serve us. Hopefully she will have a better day in the future and others will have a better experience. read more

I mean really, what can you say bad about this place? The drive thru is always fast. The people are extremely friendly! It's ALWAYS their pleasure to serve you! The food is absolutely amazing! I've never had a bad experience here. Even when I ask for ketchup they ask me "how many"? HEAVEN! ‍ read more

Every Chick Fil A deserves a 5 star, but especially this one! Top notch staff and the restaurant is always clean. I never have to even check the bag when I go through the drive thru because I know it'll be exactly what I ordered! read more

They have nailed it down to the T: chicken, bun and a million calories in between! But you know what you come for, ridiculously delicious chicken sandwich, and they make it right every time! I usually get the plain sandwich, rather than the deluxe. You're not fooling anyone with that lettuce and tomato. I often come here when I am feeling down, so like every other night. Their sandwiches give me hope, happiness and a purpose in life!! I wish they were open on Sunday and late nights. But then, probably good they aren't. read more

I visited this Chick-fil-a and purchased the new Strawberry Passion Tea Lemonade. As I was drinking it a finger nail landed on my tongue! As you can imagine, I was in shock and disgusted!!!! I called the location and spoke with the manager (Emily) who apologized and offered me another drink! Wow! I will not be visiting this location again! read more

Chick-fil-A - See the finger nail on the lid!!!!!! Absolutely disgusting!!!!! - Fast Food Near Me - O Fallon, Missouri

Normally I get the grilled chicken sandwich but due to the current lettuce problems I decided not to and so I got the grilled nuggets. I'm a saucy individual and so I enjoy sauce. I simply asked for 2 sauces and RECIEVED ZERO! To make matters worse this chicken is the driest meat I've consumed and I've consumed a lot of meat. I could only recommend this place if you like dry meat and no sauce. Terribly disappointed and I won't come back because I am so upset over this. read more

Omg best restaurant in the world!!!! I could eat there forever! There new Mac n cheese is to die for! And I love there chicken sandwich! I hope other people try food at this place because it is super amazing !!!! read more

Out this way for work and couldn't think of what to eat for lunch. So, I yelped the location to see what food spots were near and Chick-fila it was . Ordered the usual, reg chicken sandwich. Drive-thru was real quick for lunchtime rush. read more

I used to love Chick Fil A. Now I've had two bad service experiences at this Hwy K restaurant and I'm done with them. Taking the order was fine. But apparently, producing a sausage burrito is some sort of earth-shattering event. It took at least 7-8 minutes, and all the while the rest of the food sat on the counter, getting cold. But boy, were they serving the drive-thru in a hurry. Inside? Not so much. When they finally managed to give me the completed order, no apology for making me wait, and the food was cold. Last time, once again, it was slow service to the sit-down customers. If you don't want to serve anyone but drive through, close the dining room. Truett Cathy is spinning in his grave at what his restaurant has become. Chick Fil A...you have enough enemies, so you should at least keep your friends satisfied. Done with this Chick Fil A location. read more

These people work their butts off I don't know if other customers see that but I do, and if they accidentally miss something, are really friendly about making it right. I hope in general CFA corporate eventually would allow customers to tip the employees especially through the mobile app!! This is my fav CFA location by far. read more

Well the day finally came when a Chic-fil-a worker was rude to me.....the world is going to sh*t. All of the staff outside seemed to be stressed and irritated. Maybe it's a management issue, I'm not sure. Food is always good though. read more

I mean, what's not to like? Chick-Fil-A is definitely one of the best places to get fast food from. This location, like all the other Chick-Fil-As I've been to, is nothing short of what they all offer. Fast, incredibly kind service, and quality hot food. I get really annoyed if I decide to get fast food and it's cold. I know it's cheap, but seriously, that's what I want from them. The food is always hot and tastes as fresh out of the fryer that it can be! Haa! The best thing about them is their breakfast. It's SO good. Chicken minis. Little chicken bites on bite sized honey biscuits... Yeah, good stuff. And I love their diet lemonade. I'm sure the regular lemonade is just as good too. All in all, if I'm going to get fast food, it's probably from here. read more

I'm not used to giving a fast-food restaurant anything over 2 stars, but this Chick-fil-a deserves it. I have been both inside and gone through the drive-thru, and I've never had an issue with my order. Every employee I have encountered has been pleasant and respectful with a smile. One can only assume that it's from the leadership as I have encountered the AM manager on a few different occasions, and he is always a pleasure to talk to. Food quality is great - I've never had an issue. Always hot and fresh. Restaurant is clean and kept tidy. read more

Absolutely horrible!! I ordered the southwest salad and not even an hour later I started feeling sick and going to the bathroom constantly and vomiting. This location gave me food poisoning and I will not be going back!!! read more

Great food I've gotten multiple things and they all taste great. The employees are so nice too. You also get your food super fast!