I called to place a large lunch order to go and Carlos was amazing. He was very helpful and patient, even labeling each order with the employees name as well. He was a pleasure to speak to over the phone and the customer service was tops! read more

The employees act like they loathe thier job. Like hate. Corrina and who knows. Can't eait to taste the food. I just heard a loud ugh i hate my job uggghhhhhhh read more

Best meatball sandwich I have ever had. Not too spicy and great flavor, fresh bread. Looking forward to having another one. YUM

I love a good sub and Firehouse is a pretty solid choice for me. I always get a hot sub and it's delicious! Food does take a few minutes to get to you so it's not super "fast" food but still can eat in or take to go. Prices are between $5-10 a sub, depending on size, toppings, meats etc. Good choice, close to home, will be back. read more

The food is great but the three 16 year old dudes working there don't do any type of work. There was 8 people waiting in the lobby at once and not one sandwich was handed out for over 20 mins. Not one table had a sandwich on it and they sit behind the counter eye balling people. Get new people in this place before the reputation is destroyed!! read more

Horrible service!!! I stopped by this location, which I've eaten at numerous times before, and had the worst experience today. There were only a few customers in the entire restaurant and nobody in line, yet I still had to wait for an employee to take my order. Finally after placing my order, I proceeded to my seat to wait for my meal where I waited 25 minutes for a simple chicken bacon ranch sub. No food, so I proceeded back to the counter, where once again not one employee could be found. After waiting AGAIN, I just demanded a refund. Unfortunately I will not go back to this restaurant again, as poor service is not worth giving in to just to eat. read more

I'm a little late in reviewing, but wanted to give a shout-out to Josh and the team at this Firehouse location. When our company was preparing for our annual Christmas Eve Cookout, we were looking for an affordable solution for all the fixins for the burgers - lettuce, onion, tomato, etc. We needed enough for 300+ people, and the deli party platters just didn't come with the things we wanted, because we were happy to buy some of the things, like cheese and pickles, from the store and dish them ourselves. They worked with us on what and how much we wanted in each tray and had it all ready for us to pick up on Christmas Eve! Now I'm not suggesting everyone call them for odd catering requests, but of course I can personally say their sandwiches are awesome too. read more

Been there a few times for lunch. Much better than going to Subway... Good sandwiches. What would make them spicy are the hot sauces available. Been served diligently every time. read more

Such friendly employees!! Really great customer service (and it was super busy!!) the food was delish as always!!

Me and my family get Subs from here all the time! I love the variety of options and the pickles are amazing! I also love the soda machine and how you can choose varieties of sodas and flavors I didn't even know existed! I love the Italian sub so much, its definitely my go to sub. I would highly recommend Firehouse because it's delicious and perfect for a Friday night dinner. read more

Would be a great place if I didn't take 30 mins for them to make a sub, I've been twice and the same experience each time.

It's a good sandwich shop. It's not super fast, expect your order to take some time and enjoy the sports on tv or hanging with some friends. Their commercials say "best meatball sandwhich" in the valley. I disagree. It's good. It's not THAT good. It a little pricier than I'd like for some bread with meat, but I like toasted subs and I love the selection of hot sauces. The ambiance is fun and the pictures and coats from firemen are pretty cool. I don't go out of my way to eat there, but if there's one nearby, I'll enjoy myself a good sub when I'm out doing errands. read more

The staff is friendly and the place is clean. But the sandwiches...oh dear, they are so so yummy! I honestly don't think I've had a better sandwich than the ones at this place. The one I get is the Firehouse Hero. read more

Avoid the veggie sub pretty much just lettuce. Much more toppings at any other sub place I've ever been to.

Fresh, hot subs with nice friendly service. Doesn't get much better than that. It is a busy place for lunch though. You may have to wait a little bit to place your order and get your food. Be care to specifiy want you want on your sub or you may get something that makes you have a frowny face when you bite into it! The place is more expensive than your run of the mill types of sub places but it's worth it if you want a treat once in awhile. You have a choice of a medium or large sub on wheat or white. They offer combo meals with chips as well. I haven't tried the cookes as I have no sweet tooth. They have the fun fountain drink dispenser with the gazillions of combinations you can come up with making your soda fountain drink, including flavored seltzer waters! Enjoy your next yummy sub lunch at Firehouse. You will enjoy and have satisfied those tummy growls! read more

One of the better sandwich shops in the valley, and the Italian sandwich is fantastic. 'Nuff said.

The food is pretty good but the service is VERY slow. Be prepared to wait 20+ minutes at lunch time. Even during odd hours they seem to take forever to get your food out. Also, make sure your pickle is with your sandwich before leaving. It's about a 50% chance that it will be. The only reason I gave 3 instead of 2 is because the sandwiches are better than most. read more

Went to this location again tonight and it was even worse then the first time. I didn't catch her name but the tall blonde who seemed to be the manager at the time was being ridiculously mean to the other workers. She was arguing with them in front of me and from her tone and attitude it seemed as if she was talking down to them also. All other staff members were very friendly to me even after being yelled at by her. I felt bad for the workers read more

Firehouse is pretty good. I come here mainly for my man. But they are always nice and I ha e never had a bad sandwich. It does get pretty busy between 11:30 am - 1 pm, so if you are in a hurry avoid those times. I do love the beverage options :) read more

Owner please hire different people . The women that work lunch shift have dry ass attitudes ; slow ; and rude .

I called in a order 10 mins before closing for a meatball sub on wheat. Great job, great tasty sub on very fresh bread. I was greeted with smiles and wonderful service. It's the intangibles that satisfy customers. Clean store, respectful and understanding crew. Well worth the visit. read more

My family had lunch at Firehouse Subs today for the first time. They were very good and we will be returning. My son said the Meatball Sub was the best he had ever had. I had the Steak and Cheese, the sandwich was really excellent. Thank you! read more

We have eaten at this location several times and LOVE IT every time! The food is delicious (and I'm not a huge sub fan) and the atmosphere is great. Plus we can round up to donate to emergency services. read more

Firehouse has great subs and service! I've come here a couple times now and each time I have had a wonderful experience. I forget the name of the sandwich I usually get, but all of the sandwiches I've had are delicious! Definitely recommend this place! read more

Had my first visit to a Firehouse Sub today. They mailed me a coupon for a free sub when they opened this location. I had the prime rib sub on wheat. While the place might be a little pricey for a daily lunch (combos average just under $10) the food is excellent and the staff was great. Will be coming in the near future! read more

Just talked to the owner here at this location. I can tell you this man truly wants every customer to feel like they have been given great customer service. I had a problem with my sub and he genuinely wanted me to be taken care of. Go to this location if you are in the area. read more

Just had a terrible and sort of shocking/disturbing experience at this location. I attempted to order a large chicken breast with just mayo and extra swiss on white. First the kid (Brian) who took my order kept screwing up what i was asking for (i don't know if he was high or just incompetent.) Then, after paying, i looked at my receipt and noticed an extra $1.75 charge. I asked what it was and he said it was for the extra cheese. I pointed out the signage on the counter that advertised extra cheese on a large sandwich to be $0.50 (i took pics to prove it.) Brian replied "well you gotta ignore that sign because the computer says $1.75 so that's what it is." I explained that you can't charge me a higher price than you advertise. He said he didn't care. This is the moment the self-professed Manager (Corinna) came over. I recapped the situation to her and she asked what i "expected her to do about it." Me: i expect you to honor the advertised price Corinna: I'm not going to do that Me: Are you serious? C: Yes Me: Well you kind of have to C: Says who? Me: Off the top of my head: A few laws, a couple city & state agencies, basic customer service sense, and most likely your company handbook. C: I don't care the price is the price Brian: You're disturbing the customers Me: You're stealing from the customers Brian: (something under his breath that sounded like something that ended in "--ick") C: We are not stealing from you! Me: You overcharged me and won't reimburse me; that's stealing This exchange continued, with Corinna trying to backpedal once there was a phone recording her. She tried to say that " i never said i wouldn't honor it" There were a couple ladies behind us who said that they heard Corinna say exactly that. Brian, ignoring Corinna's instructions to "just go to the back" took his own phone out (a Food Handler/Health Dept. Violation, btw) and started filming. He seemed to be focused on the register while Corinna was processing the full refund we requested. Not sure if he was attempting to get our credit card info, but i can't think of a reason for him to film the register area instead of filming me. I'll be watching my account like a hawk just in case. There was a lot more to this, but basically i just asked for a full refund and left. It's crazy that they threw away a $25 sale over $1.25. I've always thought Firehouse pricey, but i liked the food. However, after having a MANAGER pull something like this, i will be staying away and you all should too; but if you do go, be sure to check your receipt. read more

First time visiting this location tonight and it was superb. The young girl working the cash register was very pleasant. I ordered the Club on a Sub and it was delicious. Yes, it is a little pricey but, I feel the quality of food and service is worth it. I will return. read more

This is hands down the worst firehouse location, I literally downloaded yelp to complain. After completing our order at the register I went to fill up my cup with a Arnold Palmer to find there wasn't any lemonade, understandable. So I decided to go with some lemons in my tea instead, no lemons either... Next our subs come out, both wrong. Wrong bread, wrong toppings and thrown together without care. I was in a rush to get back to work and had no time to wait for new subs. Needless to say I won't be returning to this location read more

this place was horrible, way over priced , small portions, they are stingey on the meat. im from the east coast and ive only found one good sandwich place so far in az but its in scottsdale.. so i keep trying places closer to where i live only to be horribly disappointed each time.. also the other bizarre thing ive never seen anywhere elseexcept at firehouse subs was the rolls for the hoagies come in 6 or 8 inches or 8 or 10 inches depending on which sandwich you get.. mine was 6 inches and the bread was as thin as a baguette, my husband got 8 inches and it was bigger like a hoagie roll. mine sandwich cost more than his though?? my kids got a kids meal there sandwich was 2 inches smaller than mine.. wth??? also the counters were so tall i couldn't read the bottom of the menu on the wall and im 5'7".. read more

This is not a good example of Firehouse Subs. At every other location the workers greet everyone with a loud "Welcome to Firehouse Subs". At this location (1616 S Stapley Dr #101) they mumble something that resembles that but never audibly (not sure what they are saying, can't hear them). Sandwiches are also inconsistent from one visit to the next. Huge well made sandwiches one visit Then small soggy sandwiches missing ingredients the next time. Firehouse makes a decent sandwich, but not this one. Also it took 20 minutes for 2 sandwiches and I there was only one other customer in the place, Keep driving past one read more

AMAZING!!! My husband and I went there for the 1st time when they were collecting water for the blazing AZ heat for those in need. We were in AWE! We actually are big sandwich/sub people, and are a bit picky. But Firehouse Subs...HOLY HANNA, they are a step above everyone else. I dont know, they just have these flavors that meld together to create PERFECTION! We think about doing there often, and will be back again & again. They are a bit expensive(for us), but like they say, you pay for quality. Oh, and on a non-food note, their staff is WONDERFUL! They are so nice, kind, friendly, patient, and helpful. Overall, WAY TO GO FIREHOUSE SUBS!!! ;) read more

Love firehouse subs!!!! Got the hook and ladder sandwhich tonight! It was perfect! Hit the spot! Their virginia ham is delicious! Has a great sweetness to it! read more

Great food and fast service. Best Philly Cheeze Steak sandwich I have had in a long time. I will definitely be back for more.

I usually have good experiences here. However, I'm potentially annoyed enough not to come back. As I walked up the employee walked up, never looked up from the floor, and shut the door in my face. There is a sign on the door with the hours posted through 9pm. I walked up at like 8:05. No notice of any early closing. I'm glad I wasted my time trying to come here tonight. read more