The food is always good and the owner is very nice the store is nice and clean . And you always get your money worth

Every time I order from this specific location, something is always wrong. Fries forgotten, sauce forgotten, etc etc. I've worked in fast food, it's really not that hard to read a ticket, unless of course you're uneducated. Don't even get me started on the pickles. This place is perpetually out of them. Order after order, no pickle slice. Must be my dumb luck they gave the last pickle slice out just before I walked in. As for the customer service, it sucks. Especially at night, the employees look at you like you're stupid for trying to get your order fixed, like you're wearing the uniform so chop chop. They look at you like they don't even work there, like I'm not the one that can't read a ticket. Put the fries in the bag. read more

Went there for the 2nd time last night. To bad it will be our last time. First time was ok. Food is good but they lack in application. I had ordered the Smokehouse Beef and Chedder and the Engineer both were good except they were very heavy in the mayo. So when we went back we got the Classic Triple BBQ Stack, and the Carolina Gold BBQ Triple Stack and we told them no mayo and the slaw on the side. Charged us a $1.80 for the slaw on the side even though it comes with it on the sandwich. It smelled weird and tasted weirder like the cabbage was off. Go to open the sandwich boxes. No sauce, no crispy onions. Just meat and cheese on both sandwiches. Disappointed. Unfortunately I will not be back. read more

Just stay home they take to long making a simple sandwhich. Workers need someone strict to manage this place. No apologies for there slowness. Forgot to toast bread. We didn't think we were last in line after there online orders. Customers coming inside should be served immediatly. Cashier took too long to greet us when waiting over 5 minutes to take order because busy doing online orders. Waited 25 minutes to make a sandwhich! Just comparing to 10 minute wait at subway, 12 minute wait at panera, 8 minute wait at mcalisters. Longest wait in my 30 years of take out. read more

Love the food and their options. Love that they have gluten free bread options. Hate how the receipt prints in a weird way and they don't mark the sandwiches well-especially the gluten free where is super matters. The food was ready on time-just suggest making sure all Items are marked and it's more clear what you're opening. read more

Ordered the new Thanksgiving sub. Big mess of mush and wet bread. Where's the turkey? If you put slices of turkey like your ad it might be good. There were two pieces of paper thin meat. Horrible read more

Firehouse subs did an amazing job cooking our food. Amazing quality and very efficient! The servers were very nice and I sincerely enjoyed me and my families visit. read more

There are a lot of sandwich joints around, but this one is leaps and bounds above the rest. It's consistently delicious. Toasted subs with fresh ingredients. Friendly staff and a wide selection of sandwiches. I personally LOVE the Italian sub (no mustard). They like tons of quality meats on with fresh veggies and shredded lettuce. The Italian dressing along with the mayo is just to die for. Best subs aeouns read more

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Loved it! The People are extremely polite! The subs are always hot!!! And the salads are large and filling! read more

Firehouse Subs - Grilled Chicken Breast salad! The dressing taste like its homemade! - Fast Food Near Me - Columbus, Ohio

This is out of my way so I rarely get to eat here but I was working nearby and wanted to see if they were open on the quarantine and thankfully they are. Bought two subs, the brisket large w/o mayo and the turkey bacon ranch large for later. Great service I just wish they labeled the subs for easy identification but they use great containers to safe guard the sub. I forgot to buy chips, next time. read more

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If you like soggy sandwiches, this is the food for you. Ordered through Uber Eats and the sub had minimal meat and cheese with 1/2 bottle of Italian dressing. Couldn't even pick it up without it falling completely apart. The carton it came in looked more appetizing. read more

Stopped here on a road trip for lunch. Ordered an Italian w/o mayo, and that's exactly what I got! Nice staff and quick takeout! Thanks for a great sandwich! read more

Food was fine, behavior was appalling. We had a sleeping baby as some woman is walking around with a mop screaming about how she has OCD and it's terrible in here, I understand it's a place of business and it can't be silent but maybe have a little respect and don't be yelling right next to a sleeping child. Also we can still hear you screaming the F-bomb in the back of your kitchen, especially with young children in there and you're yelling the f-bomb. I am honestly disgusted with firehouse subs, will not be going back. If you have children or just don't care to listen to people cursing like sailors in the back while trying to eat, I'd choose somewhere else. read more

So far, I've been to this particular Firehouse twice. The first time I tried their Italian sub, and the second I had the Hook and Ladder. Both times I had to wait 15-20 minutes for them to prepare my sub, despite there only being a few people in the restaurant. The subs themselves could have been really good, but I guess the Firehouse way is to put a sweet sauce on all of their subs. I personally like my subs to be savory, so this was off putting for me. Other than that, they use a good portion of meat, so they're pretty filling. After considering the wait time and the sweet flavor of their subs, I probably won't be returning to Firehouse any time soon. read more

We are visiting from out of town and wanted lunch but it add only 1030 am. We saw Firehouse was open and stopped in. It's a clean restaurant and it is very well decorated. I got the Philly and my husband got the Meatball (the large is HUGE) They were both very good and fresh.one One problem I did have was the way the manager was talking to the employees. Do this, I want you to do this now, it truly made me angry. You can tell the employees are not happy and are just their for the paycheck. Food is a 4 Service is a 3 Mgmt is a 0 read more

Firehouse Subs - Lots of hot sauce choices! - Fast Food Near Me - Columbus, Ohio

My husband and I decided to try this place since we hadn't before. He had the meatball sub, he LOVED it, said best he's had. I had the turkey bacon ranch, bland. Ranch sauce had no flavor other than a little tang. Turkey tasted like nothing. I tried adding mayo to see if that would help, but it didn't. I had lettuce, tomato, onion, banana peppers, oil and vinegar on it. It mightve been my choices, but these are what I usually get anywhere. Would not go there again. Actually every other sub place I've had is better, which really surprised me, given my husband's ravings about the meatball sub. read more

The food here is always awesome. I don't think I've ever waited more than 5 minutes for my order. The staff here is always amazing but I have to give a shout out to Brandon! He is such a great asset to the Firehouse team! He's very helpful and it's obvious he cares about each customer's experience! Highly recommend! read more

Delicious subs with quick carry out service. I drive from the other end of town on occasion for these subs.

Disappointed. On our way home from a soccer game and I was excited to try Firehouse subs. They had gluten free bread and it's been a while since I've had a sandwich. My family ordered 4 sandwiches and none of us got everything we ordered on our then. My club sandwich was missing the bacon, cheese, onion and pickle. And while they had people waiting in the store, it didn't seem very busy but it took 35 minutes for our sandwiches to be made, and they had 4 employees working. read more

This place was a complete joke. I heard they were good and expected a lot more from a place trying to stand out from the sub crowd. I arrived about an hour before they closed to grab a bite to eat. How did I know they were going to close? The chairs were already up on the table. I guess having to clean up after someone would totally throw off their closing routine. While I was waiting for my Chicken Bacon Ranch to be made, the employees were yelling at each other from opposite ends of the building. We're talking 30-50 feet and I'm in the middle of their conversation. The girl actually making my sub was acting somewhat embarrassed by her coworkers. I got my chips and grabbed my bag with my sub in it. I asked if everything was in the bag and walked out of the establishment. The reason I asked if everything was in the bag is because the bag weighed less than I imagined. The sandwich was tasty, but the size to price ratio is a little insane. I ended up spending $9 on 1/4 of a pickle, a bag of sun chips, a medium drink, and an alright sandwich. It was a pretty crummy experience. Panera is nearby and they are actually cheaper and a little more filling for what you're going to get here. Needless to say, I won't be going back. read more

It doesn't stand out as being the sub place but it is not the worst either. I came here Sunday for lunch and I was pleased with my sub but I am not running back here for a sub either. I order the Firehouse Hero which has Ham, turkey breast, and roast beef with provolone. The amount of meat on my sub was very substantial and I really enjoyed the flavor of the meat. It was a little sweeter than I like but I could have placed some hot sauce on this to offset the sweetness and chose not to. They have wheat or white buns which is a must for me. I would love to see rye or a whole grain bread choice. The sub cost $6 for 8 inches which is an ok price but more expensive then when i go to Subway. But then they put more meat on their sub than Subway. Other pros: -Coke machine to mix flavors (1,69-2.50), huge variety of hot sauce ranging from 1-10, They have charity options to help give back to the "community" (local or national Idk?), service was functional (max of 5 minutes to wait), 10-15 various subs to choose from. The negatives: Price is a little high compared to other sub places, they forgot to give me my pickle, lack of veggie options to place on the sub, It is a sub only place. I am glad i just went in and ordered after reading that phone in orders are useless from the previous reviewers. It was pleasant inside and not too difficult to see the whole menu and order withing 5 minutes. read more

OMG - this is my NEW favorite sub place!! Love it too!! We stopped in here this afternoon for lunch - on a Saturday - and this place was hoppin'! We almost couldnt find a place to eat - luckily they had some seating on the side (bar stools). They also have the Coke machine where you can mix your own Coke products. If you want a Sprite with raspberry flavoring -- you've got it!! We will definitely be back. They pretty much slide in the #1 spot for subs in the area!!! Delish!!! read more

Ok, I wrote one a while back explaining why I didn't like this place. I got a message from a person named Hinal P. asking to give them another try and I'll get a free sub. I declined professionally and said I'll try it again and said I'll pay for my own meal. So I deleted my review and decided to put an updated one up. I appreciate the care this person had, but the subs were still nasty in my opinion. Italian- most dry sub I've ever ate in my life. Felt like I was eating sand. Absolutely NO Italian dressing on it at all and it had an unusual taste. The best part about the sub was the onion. New York Steamer & Hook and Ladder were the two new ones I tried with my wife and to be honest, we both didn't like it. We tried a bite of each other's subs I'm sorry to say, I just think the subs from this place is not that great. The Hook and Ladder was good for one bite, then it grew to where I didn't like it by the 2nd bite and it seems all the subs that I've tasted has something to it I don't like. ( I've tried more than 3 ) Could be the bread, could be the meat, I'm not sure. It's just not for me I guess, but I tried. read more

Not the place to go if you want to lose weight, but if you're hungry and you've had an active day...well this is the place to go to fill her up! The best meatball sub around here! read more

Firehouse Subs - The firehouse meatball sub! - Fast Food Near Me - Columbus, Ohio

Sandwiches are good but our orders were not made how we asked. My sandwich was missing ranch, my wife was missing pickles. No one was apologetic but they did fix the issue. Over all they had a clean environment, fast and as expected fast food sub shop read more

Firehouse Subs - Club - Fast Food Near Me - Columbus, Ohio

Nothing special nothing awful. This place is on par with just about every other Firehouse Subs I've been to. My order was accurate. The wait for my food wasn't bad. The restaurant seemed clean. The staff was friendly. I was neither blown away nor offended by this location. read more

I've been a few times for their delicious warm veggie sub on a wheat bun. It reminds me of the veggie sub at The Thurman, minus the mayo. It is by no means healthy, but good for a splurge, especially when you add chips and pop. The pop machine is cool and has many varieties; I got a Vanilla Root Beer (yeehaw!). The employees are very friendly and the seating area is clean. read more

It isn't Subway, which is both a benefit and a blessing. the 70&270 area has some of the worst food choices so this is yet another welcome addition to the quickly growing Hilliard Rome shopping area. Place is clean, staff is nice, and the service was fast. The Italian and Hero both tasted fresh with a nice size portion but were to sweet. Not sure if it is sugar ham or the Italian dressing was off but the taste wasn't the best fit for a sub. The Brisket was super good for a fast food place. I look forward to going back and seeing what the other subs taste like. read more

Ordered online and showed up at the estimated time. Watched staff stand around and gossip while a line built up. After 20 additional minutes of waiting my food was finally ready. read more

So this was first visit. Let me say the food was good, except for the chili. I got an Italian and my girlfriend got the club. She thought the food was good as well. Both were mediums and my son got a kids meal. Total hit $20. The prices reminded me of a deli in an airport or deli in a downtown building. Now to the meat of the review. For cost efficiency this is NOT a place to go. The prices are a bit high and for two med subs, a kids meal and a chili to be $20 I thought wow thats steep, for some subs! The chili was not all that good, and cold too. I asked for brownies for my sons kids meal and got oreo cookies, and they didn't give him the hat. So for the prices being so high for so little, the chili being not so good and cold, and my sons order missing things I give them a 1*. Since the subs were good they gain a star. I doubt I will be coming back. To many places serve good subs for cheaper. read more

I order an Italian chicken salad with broccoli soup. The delivery order arrived early and the soup was HOT. Lettuce and veggies on salad was crunchy and fresh, so overall a pretty good experience if you're traveling through. read more

Worst joke of a restaurant ever! I placed an order for door dash and these idiots made the subs backwards. By the way, I only ordered TWO subs! Since they couldn't even manage to get two subs prepared correctly, I seriously doubt they'd be able to manage more than that. Their idiot manager sounds like a stupid high school kid. Didn't even apologize when I called to rip their a$$ a new one. Avoid this location at all costs!!!!! Apparently they will hire anyone, even without so much as a second grade education. read more

I bought a 12" Turkey sub on wheat, took it home, commenced to eating it but after I finished about 5" or so, I spotted mold on the bread. I called immediately and the lady said I could get 2 free subs. Fearing a repeat mold incident, I requested a refund instead. I returned with my half-eaten moldy sandwich, showed her the mold, and she was able to refund me $8 from my $12 meal. Whatevs. Keep your $4 for a drink and bag of chips.... keep your free subs too. In fact, keep all your subs. I'll stick to subs on fresh bread sans mold. Moldy sub picture available upon request. read more

A little pricy, but it does have a, je ne sais quoi, to their subs. Though I don't know what that means but I mean it in a good way.

I was introduced to this place by one of my Mechanics at work. My first thought was, oh another sub joint, but after having it I know that comment is wrong. The subs are delicious, fresh, and original. They don't compare to other sub restaurants. If you haven't tried them, I highly recommend it, but don't just brush them off as just another place like I did. read more

Our family loves Firehouse! Great subs with a very consist product. The Hook n' Ladder is my favorite! The meat and cheese has an excellent flavor and the bread is great. My sons also love the Pizza Sub. My favorite thing on the menu is the Lemon White Chocolate cookie! Delicious! Great job! read more

Ok subs meat is good quality but the place seamed sticky and dirty when we were in last and the cost to quantity of food is bad.

Amazing food. My four year old absolutely loves this place. Very polite and professional staff. Quality of food is worth the price. Highly recommend to eat here read more

Got my sandwiches today and there was no lettuce, onion, tomato or any sauce was in it. Sad to say is but them employees kids don't do they job right either being lazy or lack of knowledge. read more

This is the best sub place in town! The employees are so friendly and helpful! The owner is a nice man, and you can tell he loves Firehouse Subs. The New York Steamer is the best sub, but the Brisket with bacon is a close second. If you are looking for a fun, tasty place to go have dinner with your family, go to Firehouse Subs! read more