How hard is it to read the order and get it right? Apparently it is quite a challenge for this place and others in the area. If you are an investor in restaraunts look elsewhere, the labor base here is non existent if competence is a requirement. Online ordering is clumsy at best, you cant get a person on the phone it just rings, so i walk in to order. No luck. Just pathetic read more

Ordered a hook and ladder and the bread is completely wet and they did not even put the right meat or any toppings on it at all. Had to wait over 20 minutes to not even get to eat my sandwich. read more

Firehouse Subs - Hook & Ladder. - Fast Food Near Me - Bessemer, Alabama

My food was not ready when I arrived and they had never heard of my order. After much confusion - I thought they were checking on my order but they were not - I asked for a refund because I have food allergies and none of this inspired confidence. I was told they could not refund me, I would have to email customer help. After repeated emails, I have never been refunded. Prior to this, we went here several times a week for my husband's work lunch. No more. I am astonished that I could not get a simple refund - and it has cost them what were substantial weekly orders. read more

We haven't been here in a long time. We just forget it is here. I ordered a fountain drink, but the Diet Coke was out of product. Ugh. The guys behind the counter were friendly, my salad was good. My spouse ordered one of the subs, he said it was good too. Disappointed about the coke machine though. read more

Firehouse Subs - a man standing in a restaurant - Fast Food Near Me - Bessemer, Alabama

Back at Firehouse Subs again! I like this place...not sure if I like the service or the food better. The associates seem to take their job serious and always provide great customer service. Any time I'm in the mood for a sandwich, I'll head over to the Firehouse! Thanks again for making me feel welcomed! read more

Good is always cold by the time you get it and the inside is always nasty. Date not use the bathrooms

I always forget this location is here, and maybe that would have been best if I had continued forgetting it was here. Already in the area I see the sign and think that Firehouse sounds perfect! As I go in I walk over to the counter to place my order. The person in front of me took a few minutes, so I was ready to order when I stepped up to the counter. The person taking the order talked so low and muffled I had to repeatedly ask her to repeat herself. They had an ingredients spinner that you could turn telling you all the extras you could add to your sandwich. As I looked at this I asked if there was an extra charge for the items, to which I was told 'I don't know'. I added them anyway and finished up my order. As I sat there 4 additional people came in to place orders. As I observed there were 3 employees working on my order. Everything was done in slow motion. There was one order ahead of me that came out about 5 minutes after I sat down. My order took approx. 5 more minutes. I know now long, but not typical for Firehouse Subs, even when they are bursting at the seems with customers. The other people that placed their order never were served while I was there and finishing my meal. Overall the food wasn't bad, made incorrectly, but not bad. I requested light Italian dressing and it was dripping everywhere they put so much on it. I would have requested that they remake the sandwich, but I really didn't want to wait for another one, especially with the customers that ordered after me still waiting for their food. Overall very unsatisfied with my visit here, and don't feel like this is a good representation of the Firehouse Subs name. I wouldn't hesitate to go to another Firehouse, but unlikely I would return to this one. read more

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We visit this location routinely and it's always good food and outstanding service. Today the food was just ok - the bread seemed like it wasn't fresh, maybe a day old or just not freshly made and kind of hard. The service was great as usual. Of course, we will give them another chance. We all have off days... read more

Firehouse Subs - a coffee cup on a counter - Fast Food Near Me - Bessemer, Alabama

Quite disappointed. My sub had half the meat of Subway , and that's sad, no where near Jersey Mike's. Had to clean off our own table to sit down. All were dirty. read more

I too had a very bad experience at this location. I experienced rudeness from a worker, Marissa McGuire. She was literally speaking to like I was not a customer. Very argumentative and confrontational. I would not hire or allow someone like her to represent my company. When my food was prepared on 1/3/24, no one washed their hands. The young lady who grabbed my bread had just grabbed the trash from the bin, sat it to the side and put my order in without washing her hands. The young man who heated the meat and finished preparing the sandwich was pulling up his pants in the butt area and continued to fix my food and did not change his gloves. Something is very wrong with this operation. I didn't eat it and reached out to corporate and I have not been reimbursed. This whole operation is unsanitary and the employees believe that they don't have to respect the guests. This is an operational issue and it trickles down from the top. I agree with other reviews, I will not be eating here. Anna, I did submit a response through the Feedback option. Also, I called and I submitted a review for this location. I still have not received my reimbursement for the uneaten food items I purchased. If not for the unsanitary conditions; the food would have been eaten. It is difficult to convey quality issues to those responsible when they don't take accountability for their actions. read more

My mom and I have always loved FHS but the last few times I've been there it's not been as good. I went last Fri and got two subs, neither hardly had any meat on them at all, it tasted like nothing but bread, lettuce and mustard. Also I paid for two cookies but they didn't have any. I didn't get a refund for that either. read more

I mean it helps our fire departments... so absolutely !!! Plus, the food is AMAZING!! Get the Hook and Ladder and of course make it fully involved. Service is a and the store is clean read more

Subs are great but lunch hour is bad. Staff is slow and waiting 30 mins for a sub is no good. Manager and owner need to be present to help.

If I could give zero stars I would. I called in an order and a young man simply said it would be ready when I got there. So I get there, not ready. Store full of workers and order not ready. I was told "it didn't go through", which was odd since I placed my order over the phone. Needless to say... I won't be back. read more

Is negative stars available? Started off they gave me wrong sub. I called when I got home and realized it but told them I didn't want to drive all the way back as we live about 20 min away so another 40 min waiting to eat didn't sound worth it. Guy on phone took my name and said they would replace it next time I came. So about a week later I came in. The guy behind the counter told me he wasn't giving it to me said I should've come in the next day. i told him it was the first time I had been near the place since then. I argued with him for a minute or two about it. He threw his hat down like he was gonna start a fight with me in front of my kids so I just walked out. I called corporate who said they were going to notify the owner and he would call me, never heard from anybody. I would never step foot in this location again and I really hope they go out of business operating this way. read more

Do not waste your time here. I phoned in a takeout order 30 minutes before stopping by. It has now been 45 minutes and I have yet to get my order. Most of the patrons dining in also have yet to get their food. Very discombobulated staff. I won't be coming back. Per review: I most definitely won't be going back. I didn't get so much as a sorry for your wait or anything. Just a greasy bag without my name on it and a shoo out the door. read more

Always bomb!! I go on Wednesdays or Tuesday can't remember when my daughter can eat free. Super good sandwiches & they pile on the meat. I like this location better than when they were over by PetSmart. read more

Great subs and service. I always use the mobile app and have never had a problem with my order. What ever time I specify and any whichever way I order my subs, when I go to get it, it is exactly like l requested. read more

My sandwich was made very sloppy, my bread was not fresh and seemed like it was to different sizes. The top of my sandwich box was very greasy. It was disgusting. I will never eat there again read more

I'm typically a huge fan of this store but recently I have not been having a very good experience. I've been trying to be patient because of all of the COVID-19 mess going on because I know everyone is struggling but a recent event sent me over the edge. I walked in and noticed they were relatively busy so I naturally expected there would be a wait. I notice that there are 3 workers making sandwiches and all 3 are on the phone with someone...at least 1 maybe 2 of them were on the phone with people who just so happened to be in the room. Friends stopping by to order food and visit in the meantime, I'm assuming. Wouldn't have bothered me as long as they were continuing to put forth their best effort. I finally step up to order and I order the simplest sandwich you could imagine: White bread with nothing but turkey and pickles...nothing else. I complete my order and step aside to wait on my sandwich, which took 25 minutes for me to get. As I mentioned before, they were relatively busy so I expected a wait...but not this much of a wait. All of this time the workers making sandwiches are still on the phone and goofing off. I finally get my sandwich and head home to eat. When I get home, I open the sandwich and it's completely wrong. I couldn't even tell you what kind of a sandwich it was but it was not my simple turkey and pickles only sandwich. At this point I was pretty upset so I drive back to the store and when I walked in they immediately asked if my sandwich was wrong and from what I could tell, I wasn't the only one who had the wrong order. I tell them what I ordered, and they begin to make it...so I thought. They were still relatively busy but I figured they'd whip mine up real quick and we'd be done...not quite. I waited 15 more minutes and repeated my simple order 4 more times before one of the employees threw my sandwich on the counter and told me to "check it yourself" and finally it was right. Needless to say, I will not be going back to this location any time soon! read more

I love this place, the food is wonderful always hot ,and the staff is always happy,the store is always clean .... I go there about 2 times a week never disappointed. I love all the hot sauces Love the small subs Did I mention its always clean? read more

Really good sub sandwiches! Very nice staff, brings your meal to you. I've been there twice now and loved it both times:) definitely worth the money:) read more

Firehouse Subs - New York steamer:) Yum!!! - Fast Food Near Me - Bessemer, Alabama

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What a great place to get nice hot subs! But the best thing about this place is 1)very,very clean 2) the staff. I've have been here maybe 4 times now. Each and every time I was greeted by the friendly staff, very courteous, nice energy, very accommodating. The staff is definitely the plus that helps you to want to keep coming back. Keep up the good work. read more

I love this place, great salads! My favorite is the firehouse salad. I always order online, when I go to pick it up I am ALWAYS greeted and food is ready and perfect. The cherry limeaid and fresh limes also makes me very happy. Best quick place to eat in the area read more

Today I ordered from the Firehouse app and it sure was easy. My order was ready as soon as I walked in. My sandwich was perfect and tasty.

The best place to get a fresh, hot sub! Love their offerings here. I cannot recommend just one, so give them a try and see which fits you best. I will say that you can never go wrong with the Hook and Ladder! read more

My favorite sub place to eat in McCalla, Alabama. Everyone there is very friendly and the Owner really goes out of her way to make people feel at home there. read more

Had their new Thai Chili Pork Excellent ! Just spicy enough Nice whole wheat bread Try it you'll like it ! read more

Excellent hot and tasty subs you'll find anywhere!!! Try them, you wont be sorry...the selection is awesome and you can find a sub to tame any pallet read more

If you haven't had Firehouse you are missing out. I've never ate at a one where I wasn't happy and this one joins the list.