My husband and I had appointments to get to but decided to stop at this Taco Bell as it was new. He always orders the Mexican pizza box with no tomatoes and I always order a beef burrito with no cheese. His pizza was ok and he took the tacos home (only to see that they had tomatoes on them). My burrito was embarrassing. They had put a straight line about 1/4 inch of meat (?). down the middle period. I went to the counter and asked them if it looked correct to them and the line cook came around and said she would make me another one. The second one had a line about 1/2 inch down the middle and truly, I'm not sure what the mixture was. If it was meat it was cooked to death and had a cream sauce that covered it. I've been eating at. Taco Bell for years (probably since it opened , as im 70 years old) and it really disappointed me. I wrote my reply because my granddaughters came in a few minutes ago and had a bad experience with the same location. So for the sake of the owner so they don't lose their butts, hopefully they will review their messages and realize that they have a problem. read more

Well, I got a message from Taco Bell but they never called or responded to what I wrote so I will never go back there. The food was very poorly. I can cook my own food better and spend $10 and get what the hell I want. Their customer service sucks they need to learn from Chick-fil-A read more

Who doesn't love Taco Bell?! This location is nice and the service is usually good. I was informed that they will no longer be serving breakfast here, so that is a huge bummer. read more

Clearly i did not read these reviews! Awful food tonight. Soggy stale tacos, cold nacho fries. Out of steak, tomatoes and mild sauce. Service at drive thru - young lady was nice and working hard. But food was absolutely terrible, wasted $45! Smh! read more

My wife stopped on the way home and brought this raggedy shit home. It was ... putrid. Damn dog wouldnt eat this crap. My God. read more

Veggie Does Not Mean Steak Yuck. Almost puked when zi bit into my "veggie nacho fries white hot ranch" burrito that was WRONGLY made "steak nacho...." read more

I know this is a weird thing to write about, but it is so terrible I have to say something. I went to this Taco Bell today and used the ladies room. The gaps in the stalls are so huge, when you walk in the door, you can see the toilet from the entrance. So anyone opening the door can see the person in the stall. Not only that, but you can see into the next stall too. There is no privacy. Really Taco Bell, fix this!!!! BTW. No one was in the ladies room but me when I took these pics. read more

Taco Bell - Fast Food Near Me - Bessemer, Alabama

See all

absolutely awful customer service! We walked in to use the restroom and got screamed at being told "GO ON GET OUTTA HERE" Apparently they were closed, but they had not locked the door yet. Never going back again, and would not encourage anyone to give them their servic. read more

The entire restaurant was filthy. The bathroom was simply disgusting. May be the last time I eat here.

This Taco Bell will leave at least 1 thing out of your bag every single time. And the food is made super sloppily. Go somewhere else.

Person at the window was nice-ish, the lady who chimed in while he was taking my order on the other hand was very rude and obnoxious. With that being said this was later at night but if you have to have an attitude over a question about a menu item you probably shouldn't be working in fast food or with the general public. read more

They literally always mess my order up, forget something, or "misunderstood" what I meant. If it's not day time, around lunch or when they aren't busy, I always get an attitude from someone once I start ordering. We order no cheese, no sour cream on everything we eat, simply because I'm lactose intolerant and we don't regularly eat a whole lot of that in our house hold. If I order any desert, chips and salsa, or mini quesadilla of either variety it's forgotten. I always have to ask for something that's been left behind. I work in food service, when there is a difficult order it is on you to verify that it is completely correct every time. It's on the person taking the order to call it back if they aren't sure about something said, it's up to you guys to take the time and not get shitty about stuff when it becomes the slightest bit difficult. Once you take the order and get them to the window to pay you can ask important questions such as "we didn't understand what you meant by nothing on your chips, everything on the side sepertely. Could you exain that real quick?" (It literally means what I said, I want my chips, I want the things that come on them....seperated....on the side. Not the chips in one container and all of the beans and sauce and cheese mixed together in a disgusting vomit blob) The only time I've ever been asked to check the screen to make sure it's correct at this location is during a lunch shift and my order was completely correct. I even got my sauce packets which I usually have to beg for to ever get more than two. You guys truly do a good job when everyone is doing their job and paying attention. We mess up, were human, but why is it LITERALLY every time I come here I get more upset than what it's even worth?? read more

The Taco Bell in Bessemer on Bond Blvd has the worst customer service eve. Me and my family came in to eat and there was no one in the front we had to wait for someone to take our order. After we ate my family wanted a bit more so my stepdad goes and what did he see? Every single worker on their ph and sitting on their butts even the mana too. Talk about good customer service read more

We stop by this Taco Bell often. The service is always great and the drive thru is always super fast. Our food is always as expected and hot. The efficient drive thru is a definite perk. read more

I don't normally complain but Taco Bell in McCalla has completely lost me as a customer. Not only was everyone there rude, I get my food and there is a WHOLE USED GLOVE in the bag, ON MY FOOD. so for anyone going there, keep your eyes open because this is ridiculous and absolutely disgusting. read more

Taco Bell - USED GLOVE ON MY FOOD - Fast Food Near Me - Bessemer, Alabama

Every single time we go here we end up with missing items or the wrong order all together. When we tell someone we are apologized to but no effort is made to correct our food. This happens every single time and for some reason we try again read more

Absolutely the WORST Taco Bell I've been to in awhile!! The food is disgusting. I ordered 3 Chipotle Double Stack Tacos. To start they were all cold. No cheese sauce on the soft outside shell and no Chipotle sauce inside. It was like trying to eat a piece of cold white bread wrapped around a half empty taco. Took a bite out of each one hoping it was eatable. No luck, had to throw them all away. read more

Taco Bell - Nasty - Fast Food Near Me - Bessemer, Alabama

See all

Very polite staff and exceptionally clean inside. We went on a Saturday afternoon and the drive through was packed, but the inside all but deserted. Food was nothing special, but you know IT IS Taco Bell. read more

See all

Cheap, decent food. Drive thru is not a good experience and they have messed up two of my orders in 3 months. Recommend checking your order before leaving! read more

I just got home with my food, normally I check but I was the only person in line ironically so I didn't. They gave me the wrong order and it's awful. I tried to call but to avail no one's answering the phone. read more

went through the drive thru at 11:30 pm last night & ordered 3 burritos that come with cheese but requested the cheese on the side but still got charged for an extra cheese. I noticed it but It wasn't a big deal to me so I didn't say anything. They then asked me to donate towards something I said that I would continuing to be nice. I pull up to the window & my LARGE soda was not even close to full with barely any ice. Slightly irritated that I ordered & paid for a large but was given the amount of a size medium, but still didn't say anything. I realized that I forgot to ask for sour cream & politely ask for some. The boy tells me that "i should've ordered it back at the mic" & says that he can't give me any. I asked him if I could just pay for it now since I'm already at the window. He told me no that I would have to drive around & get back in line to order ONE cup of sour cream... I expressed to him that it made no sense for me to drive all the way around the restaurant to get exactly where I was currently at for a cup of sour cream when all he would have to do was grab me some. I was more than willing to pay for it. He shuts the window on me and doesn't respond. At this point I'm still waiting because I was not about to drive all the way around the restaurant & sit in line again for a condiment that I simply forgot to ask for when I was ordering. After he realized that I wasn't moving he started talking about me to the employee next to him, goes back to the kitchen, comes back with the sour cream, doesn't even put the lid on, he aggressively hands it to me, i STILL say thank you and he slammed the window in my face. Not sure who hired this kid but he is a joke to customer service and needs to be fired immediately. read more

I would have left a negative -10 but that wasn't a selection...fed up with this place...too many ppl standing around...wouldn't go back for water!!! read more

Just drive to the next nearest Taco Bell because this one is always "out" of everything. Chicken, potatoes, sweet tea the list goes on. They should get some employees who can actually do their job read more

Tonight was the worst service I have ever received. I was overly nice to the young behind the counter, yet instead of returning a smile he had a sarcastic remark and a defiant look on his face. I received only a portion of my order, even after he verified the bag and closed the window on me. I actually thanked him for verifying the bag. It seems he was to focused on being rude that he forgot to place in my portion of the order in the bag or my hand before slamming the window in my face. Upon my husbands return to pick the 'forgotten' (because evidently it was my fault I did not have my food) he was treated rudely and over looked for service that seemed to be because he was not of the same ethnicity. Finally got my order but I was to scared to eat it at that point. Who knows what they had done to it!! I am completely appalled at the treatment by the employees of the store. I will not be returning. read more