Never been disappointed........ever. Ordered online today and went and picked up for my wife and I. It was ready when I got there early and I was greeted at the door and thanked for my order. The sandwich was fresh and DELICIOUS as always and we both enjoyed our meal. read more

Had a regular sandwich with regular drink and it was $17 ! With a tip my lunch was $18.61 ! Highway Robbery read more

Jersey Mike's Subs - Receipt - Fast Food Near Me - Mountain Brook, Alabama

Left items out of my Uber Eats order on 3/1/25. Called the store and they said it was probably just too late coming down the line. Unacceptable. Are they not supposed to check orders before sending them out? read more

It was my first visit, so, I was extremely excited!! I arrived at 7:55 p.m., prior to my arrival I noticed they closed at 9 p.m. Upon entering, I noticed the gentleman looking at his watch, so, I confirmed the 9 p.m. closing time. He appeared to be the manager. I greeted him when I entered the building. I ordered two sandwiches, however, the attitude of the staff was so dry and not inviting at all. It was an unpleasant experience, enough for me not to return to that location. I did not receive a "Thank you," although I said it upon exiting, because I truly felt it was rude and not welcoming after being a patron at the establishment. Quite unfortunate! I hope management can provide customer service strategies to staff to incorporate an environment welcoming for paying patrons. read more

This is always been such an underrated sub place, and I'm not sure why. It's delicious! I came here yesterday for lunch. The dining area is still closed off at the moment actually due to Covid, so I brought my sandwich home with me, and it was still just as fresh. I got a regular sized Club Supreme on wheat with a pink lemonade to drink. Their regular sized sub is cut into halves. I was starving so I was able to finish it with no problem, but you could definitely share the regular sized sub with someone if you want something lighter. The club supreme comes with turkey, roast beef, and bacon. It was so good! I got lettuce, tomatoes, mayo, pickles and banana peppers on top of mine. Banana peppers are such a game changer! You should definitely get them. The workers their yesterday were super friendly as well. I highly recommend this location! read more

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It's gotten so bad again. I hate to say that but the past few orders made via the app have been totally wrong. The app literally says in black and white what the order is and it's been the wrong sandwich each time. I wish that new ownership would take over this location. read more

Maddie Latta is the most amazing worker I have ever met, she always serves with a smile and is always so cheerful and really puts you in a good moodthe food was amazing and the ambiance was perfect! Thank you so much Maddie for this amazing experience at Jersey Mike's! read more

The sandwich was so good! Maddie is the best sandwich maker and very nice :D. My brother got the turkey sandwich (number 7) and it was delicious. All the workers were so nice. read more

My fiancé and I come here just for the chipotle cheesesteaks and they're amazing! That's the only thing I've had on the menu but he's had the chicken philly and says it's great too. read more

Jersey Mike's Subs - #43 Chipotle Cheese Steak! - Fast Food Near Me - Mountain Brook, Alabama

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My concern is that wearing gloves have replaced hand washing. After using the register, your cell phone or rubbing your nose requires that you wash your hands before putting on clean gloves. read more

Great food... awful customer service! The employees were so rude other than one of the guys! He was a taller guy. The female and other kid there were RUDE and unfriendly. I love JM but this is the worst customer service i've received anymore. Tried ordering and the main lady just looked at us like she had a problem with us. read more

I got a regular Philly Cheese Steak here yesterday for the first time in several years. At around $9 for just the sandwich, it's pricier than places like Subway or Firehouse, but it's the best cheese steak you can get from a chain restaurant. The sandwiches are 7" long (14" for the giant size), and they stuff them with as much beef and cheese as they can fit, so you get a decent value in the end. The staff were friendly and the food was made fast; I was in and out with my lunch in under 5 minutes. I will probably eat here again soon because of how quick it is. The dining area is closed off, so take-out and delivery are the only options. All the staff were wearing masks and gloves, and following proper COVID-19 precautions. They also have an app so you can order your food without having to touch the card-reader. The sandwiches are wrapped in a piece of paper then put into a small paper bag, so there's hardly any excess waste on this front. However, the chips are all sold in individual plastic bags, which leads to a lot of waste. read more

Sunday, March 6, 2022, at 5:55P. On duty at this time at this Overton Road Jersey Mike's were two remarkable staffers. When I entered the shop, one staff member was on the phone speaking to someone, and after a minute I realized he was talking to a customer who was driving and trying to find his way to the store. The staffer was incredibly patient with the caller, and the call went on for several minutes. The staffer stayed on the phone the entire time, giving the driver incredibly detailed turn by turn instructions, and finally the caller arrived: a senior citizen who'd come up from Shelby Co to get some Jersey Mike's for him and his wife. As soon as he entered the shop, the other staffer took over and started listening, really listening, to his questions and cheerily suggesting ways to accommodate his special requests. This team, on duty on an ordinary lazy Sunday late afternoon, so impressed me with how they served this gentleman that I wanted to reflect their kindness and goodness to their manager, the franchise owner, and hopefully the franchiser CEO. Oh, and by the way: my Jersey Mike's sandwich was really good. My Jersey Mike's experience on this day and at this time and place: Fantastic. read more

Sad to say this was my last visit to Jersey Mike's. This location is terrible. (The employee was nice, but it is soo poorly managed that I fear it is in the way to closing.) Gross/dirty conditions, out of product (a sandwich place that regularly runs out of bread!?!) and doesn't have working phone lines for call in orders (or for employees to use to call out.). This was he third time we've tried to order and they were out of bread (and meatballs this time). Also out of beverages... Really used to like it, now too afraid to eat anything from the location. Owner needs to see the light unless this place is just a tax write off now. read more

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Awesome sandwich. I mean, really, especially for a chain. If Subway actually has the stones to call their counter help 'sandwich artists' then the Jersey Mikes guys are Raphael with a meat slicer. Meanwhile, if we're still clinging to that tired sandwich artist conceit, Subway is the equivalent of some guy tagging railway cars in a forgotten switching yard somewhere. Because the world is filled with mediocre artists, just daubing some paint on a canvas doesn't make me want to buy it. And don't even get me started on Jimmy John's. The only thing I don't care for? Swipe your credit card and you get prompted for a tip on the touch screen. You get to choose a 10%, 15%, or 20% tip. A little heavy-handed if you ask me. No, not even a little. As in protection racket kind of stuff here. As in, tip us, because we'd hate to see some kind of accident to happen with your next order. I don't know. Maybe they're just playing out the Jersey theme to its logical conclusion. Bada bing. Mind you, I'm a pretty generous tipper. But this isn't a table-serve restaurant. And the sandwiches, while worth it, are a bit pricey. So I'm kind of annoyed by the arm-twisting that comes from making me either choose between tipping my sandwich maker or feeling as if I'm some kind of miser for not doing so. I mean, I don't tip at McDonalds or the local Subway either. Why these guys? So, 5 stars for the sandwich, 2 stars for the major guilt trip ladled onto the end of my purchase. read more

I have always had a great experience and a great sandwich here. We've ordered many times for take out and have never had a mistake in our order. Our sandwiches are always fresh. I usually order hungry, so I usually wind up with more food than I can eat. Never have we been disappointed in flavor, freshness, or quantity. Give them a try. Definitely a great way to take a break from cooking. read more

Just ok...bread was not freshly baked, quite frankly it was stale. Toppings were good but overall presentation was sloppy. Will drive the extra couple of miles to Vestavia location (much better!) read more

Jersey Mike's method for preparing subs, i.e cutting the meat to order, is clearly the surest way to deliver a great sandwich. JM also uses high quality meats, which adds great flavor. Unfortunately, my local JM has been under poor management for about a year and the quality has nose drived and made me look elsewhere, for the most part. I hope this location finds new leadership soon cause nothing beats a properly prepared No. 13 Orginial. read more

This place is hilarious they have the weakest offerings of toppings. The provolone cheese is so thin you can see through it. They looked at me crazy when I asked if they had spinach or rosemary for my turkey sub. read more

The sandwiches were good, but the cleanliness was horrible. I had to clean our table off and there was crumbs and garbage all over. Workers were just standing around and playing on their phones. read more

The customer service was terrible from only one person, the manager. She was so rude also had a very bad attitude and tone. She was talking to everyone with just a rude demeanor and acting like she ruled the world. She was kind of belittling one of her new employees as well. Also, I got one regular sandwich with extra cheese and it was almost 11 dollars. I would not recommend this store to anyone. read more

The subs are good, but it's the service for me. They get 1 star for failing multiple times at dressing the sub as requested through online ordering. Also for the service I received after trying to contact them to correct and got no answer, and addressing the issue with them in person during my next order and receiving horrible service. Won't be support this location again. read more

Sadly, all 2 in B'ham, Al and 1 in Montgomery are "closed for renovations"... pretty sad when the best sandwich in town (#13) is from a chain restaurant but sadder they closed all of them. read more

This location has great employees but not enough. They had one person working at lunch time today and they were doing the best to cover the line of people waiting. I witnessed at least two walking out before ordering. This location also has a problem with their food delivery being late on more then one location. They were out of lot of things and could not make some of the sandwiches people wanted. read more

I am happy to visit the Overton Rd. in Mountain Brook location. The staff is friendly, ready to serve, and always make my sandwich delicious. The staff keeps you coming back for more. The customer service is always exceptional, always ready to please and greet you with kindness. I will tell others of this location, and will be back for more. read more

I can honestly say that this was the best deli sandwich shop I have ever been to! First experience was last night and I was highly impressed. Customer service was great. Very friendly, polite, and hilarious! I had been having a rough day (to say the least) and I needed that laugh! Not to mention, I had the Philly Cheese steak and WOWWWW!!!! BY FAR the best I've had in years! Not to mention the five other types of sandwiches I got for other people that I tested out...No more subway or Jimmy Johns for me! :) read more

My new favorite sandwich place. Lots of meat. Great soft bread. Order it "Mike's Way" for the best flavor. Good people running the store. Jersey Mikes beats Jimmy Johns, Quiznos (RIP), and Subway. read more

Owners are awful and rude. The food is subpar. The only good thing about the gross atmosphere is *some* of the employees. There aren't enough words to describe how disappointed in jersey mikes I am. I've visited a few elsewhere but all the ones (ESPECIALLY THIS ONE) in the Birmingham area are subpar, over priced, and frankly, a waste of time and money. read more

Finally a delicious gluten free sub sandwich! The only thing I don't like is that the staff works alone.

If I could leave 0 stars I would. Just recently left this establishment. There was only a manager and a new guy working. We placed our order and the new guy, with his gloves on from the previous customer, preceded to take our cash and give us change with the gloves on. He then reaches into the bacon container and precedes to make our sandwiches. I ask if he could change his gloves out since he just gave us change with the same gloves on. He does so with no problem, but leaves the same dirty bacon on the counter. The manager is at the flat top cooking chicken for my boyfriend's sandwich. At this point, he shows the new guy how to finish making the number 26. The manager comes over, GRABS the same dirty bacon and THROWS it back into the bacon container. I unfortunately had a club, which included bacon and of course, he grabs the same bacon and puts it on my sandwich. At this point I'm in shock that he threw the dirty bacon back in the container and when he finished wrapping my sandwich up I'm sure I received the same dirty, money infested bacon from the top. I simply came home and threw the whole sandwich away. A waste of money!!! Needless to say, I WILL NOT BE RETURNING TO THIS RESTAURANT. They should be reported to the health inspector. read more

Super clean and employees very helpful and patient as I was unfamiliar with menu. Delicious too.

The Philly cheese steak is good except for the rolls which is not quite right. At least it's got the right filling

I have been going here for a while. But lately it seems they are always out of food. Today it was tuna, last week it was roast beef. The subs are good but they are always out of food. read more

Shit service but good food. Need faster staff. Only good thing is the cheesesteak need to hurry up though. It took multiple tries for them to get my order right too. read more

I drove over 20 minutes to Jersey Mike's because I was craving their thick subs. My mistake. At 1:00 in the afternoon they were OUT of lettuce. Not only that, but their customer service was horrible and the workers were moving at snail speed. It took them 15 minutes to take two people's orders in front of me before asking "what I needed." This is my first time at this location but I am a loyal Jersey Mike's customer. I will not be returning to this location. read more

Employee was too lazy to make a chocolate chip cookie, the sandwich I got last time from him was garbage, and I'm assuming that his work ethic is to blame and not the ingredients. T bones in southside has a much better Philly cheesesteak and I'll be giving them my business from now on. convenience isn't worth the sub par sandwich. read more

Great sandwich place. Like the fact that they cut fresh cheese. Also their bread and veggies taste fresh. Also the staff is very good. We usually have the veggie sandwich and have liked it compared to other sandwich chains read more