Online order, completely WRONG, wasn't started until I arrived 3 minutes after designed time, prepared completely WRONG. Staff didn't care, and store was FULL of flies. NEVER AGAIN Went back 27 minutes before closing, door locked Worker said "what's wrong with your order I replied it was wrong and I want a refund He replied in threatening tone need to "watch your tone, we ain't given you no refund" This is amazing how hateful and rude their personnel is. I sealed the order in a bag, won't touch it because I don't trust the people working there Please don't expose yourself to this abuse read more

I ordered a brownie and they left that out. I had to go back and when I did, the staff was not personable at all. The girl at the register look at me and said "what"? I told her they left my brownie out and all she did was point in front of her. I was a bit confused, but then I realized she was pointing to a basket in front of the register with cookies and brownies. No verbal communication, no apology at all. read more

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Awful, awful service. Placed a mobile order and they kept filling in person orders and letting online orders back up. Order was ready 20 mins after it was supposed to be. Contacted customer service and only got a generic back and then got an email for feedback on how they handled my issue. Double fail. Won't be coming here again soon. Also beware of multiple stabbings/shootings at this location. read more

Firehouse Subs - Fast Food Near Me - Birmingham, Alabama

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I placed a mobile order at 1:24 and did not receive my food until 1:54. I sat inside for about 15 minutes waiting in the to go area, assuming my order would be brought out or placed where mobile orders usually go. Nothing ever showed up. I finally went to the counter, and the employee looked at me without saying anything. When I told her I had a mobile order under my name, she turned to another employee and asked them to check on it, again without acknowledging me directly. The second employee then pulled out my order, which had apparently been ready but was never placed in the designated mobile pickup area. There was no communication at all, and I had no way of knowing my food had been sitting there. By the time I got it, my sandwich was soggy. I travel for work and eat at Firehouse Subs often when I am on the road, and I have never had an experience like this before. It was honestly disappointing. What is the point of mobile ordering if it is not being used correctly? This completely defeated the convenience it is supposed to provide. read more

Good Tesla charging station and really nice staff! Had a really sweet woman wait on us. Clean restroom

I saw the commercial for the BBQ Cuban and was sold! So glad I tried it because it's really tasty!!! I didn't know what to expect as I can't recall ever eating here before. If you have read my reviews, you already know that I'm not a sandwich connoisseur like that. The staff were all friendly as well as helpful during my visit. There was a little bit of a wait for my food. I was pleased with my sandwich and the portion size. I don't know how I feel about spending $10 for a medium sub.... This restaurant is casual dining. Lots of red , inspired by firehouses. There is a large , custom mural on the wall. It's pretty cool that this restaurant was founded by two former firefighter brothers. read more

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Placed an online order for the French dip sub and there was very little roast beef on our subs. Spent almost $32 for 2 medium subs 1 drink and 1 bag of chips. So disappointed read more

Firehouse Subs - Firehouse French dip sub - Fast Food Near Me - Birmingham, Alabama

Their meatball subs are heaven! I always get chips too, and even though the subs are messy, they're delicious! The service is extraordinary everyone there is so sweet and kind. The overall vibe is so sweet and I can't get enough of their food. I'm sorry that I keep on saying their food but their food is amazing. I can't get enough my whole family loves it. It's just perfect for when you don't know what to get for lunch, you just go there. read more

I would give a 0 if I could but it's not an option. We placed a call in order for work, only 3 sandwiches and nothing fancy but when we picked them up... we should have checked. 2 sandwiches were completely wrong and the 3rd had the right toppings, wrong meat. Thinking it was a one-off incident, we ordered again 2 weeks later. ‍ One sandwich didn't even come with bread! They took all the ingredients and just threw them in a bowl. One would think, okay well I'll have a salad... there was no dressing. Please PLEASE either retrain these employees, get new employees or possibly some help for these employees so they can take their time to make sure they're able to follow thru on orders correctly. read more

Firehouse Subs in Trussville is the only location I've ever been to. The staff is friendly and the food is prepared quickly.

When ne facility there was no one at the register, and once my order was finally taken. I went to get my drink and the machine was completely out of any or all selection. When telling the cashier, she got smart and said "omg yall did you hear that the drink machine is out of most drinks." I walked away and they other workers turned to her and said what and she repeated herself again "omg yall we are out of almost all our drinks" and the walked away laughing. The staff is very unprofessional and mocking this is not the first time I have had a issues with the Trussville location. This location need all new staff and a better interview process along with better customer service training videos....... Food was room temp and lacking overall flavor we also got no pickle. This location has gone in the dumps. read more

What a great group of folks that operate this place! I came in for a bite eat before I had to hit the highway around 3:30ish. The place surprisingly had a good amount of people for a Saturday afternoon. I was greeted by a nice young man making sandwiches behind the counter as soon as I walked in. The store was clean and the chips were well stocked. My cashier was super friendly and wished me a happy Holiday as soon as I saw her. I ordered my usual Hook and Ladder which is smoked turkey breast, Virginia honey ham, and melted Monterrey Jack, served mayo, deli mustard, lettuce, onion, and a kosher dill pickle on the side. What I thought set this Firehouse apart from the others that I've been to in the metro Atlanta area was how fast my sandwich came out. No offense to the other store but they can take forever to make a sandwich. Not here! I was in and out in less than 6 minutes! Kudos to these guys. Thanks for my great sandwich! 1078th review 12/31/2017 1019th for 2017 read more

Firehouse Subs - Fast Food Near Me - Birmingham, Alabama

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we love this location! they are always busy, but have always gotten our orders ready. delicious food supporting a great cause.

Firehouse is one of my favorite places to grab a good, quick sub. My go-to is the Engineer - turkey, swiss, and mushrooms (add bacon). Subs are made quickly and they accommodate any requests without issue (normally). The only thing I don't like about this location is that it's really small, and getting out of their parking lot and back onto the main road can be a nightmare. read more

Love using the app. They're always busy so you can order and just walk in and grab your sandwich

Two employees were very friendly and you can tell one was still learning. I ordered a meal which she did not ask a size and when I realized it I asked if she could make it a large. I, myself, made a mistake and ordered the wrong sandwich, I told the lady if they have already started it was fine but if not could I please fix it. She went and asked two people and one very rudely stated that it was already started and I couldn't change it. Which I had stated twice already if it was too late no big deal. It was the fact, this lady came off highly rude for no reason. I have never had a bad experience at firehouse before and have always loved eating there. But today's customer service put a frown on my face due to the unpleasant attitude . I get I should have known my order beforehand but I stated it was no big deal if they started it. I didn't even realize they made my sandwich until the guy placed it in front of me and asked if I wanted anything else. I'm use to people making the sandwich and communicating in a friendly atmosphere and today I did not receive that atmosphere that I normally enjoy from firehouse. read more

These sandwiches Leslie and Veneca took care of us and they were sooo helpful with my soy intolerance. The online menu is not accurate unfortunately, but they were so helpful at the counter. They steam the meat for their sandwiches. They don't steam the lettuce or the bread. My husband got the club on a sub - the meat and cheese melts in your mouth. The bread was fresh and soft. I had a Salad with Chicken and Virginia honey ham It was fresh and the honey ham was sweet and savory. read more

Walked in 15 minutes before they closed. I said hi. The lady behind the counter looked at me, didn't say a word, turned around, and started cleaning. After waiting one minute I bolted. Scratch another restaurant off the list. read more

My meatball sub was just okay. It had way too much sauce on it. I've had a better one at the McCalla one. I will return but I will ask that they go light on the sauce. read more

I had an appointment and stopped by here for a quick dinner. Big mistake. There was nothing quick about it. They weren't busy, but it took a very long time to make my sandwich, especially when there were four ladies working behind the counter. The tables were not clean and needed to be wiped down. The sandwich was sub par. I expected it to be better given the time it took to prepare. I ate it all, which means it couldn't have been too bad. It could've used a lot less mayonnaise. There was enough mayo on the sandwich to float a battleship. I'll give them two stars because they were nice. And apologetic. read more

Wow service has really fallen since people like Jesse have arrived. You would think a sandwich shop would provide great service considering it's national sandwich day. Not today it seems. We ordered online and expected a relatively easy transaction. The lady threw the bag at my sister. When we called to speak to a supervisor she then pretended to be the supervisor. Our order was completely wrong, missing items, and just poor overall service. So then we proceeded to ask for the district managers number. We were given the run around again and then told to call back on another day. Buyer beware at this location. I definitely won't be back. read more

Horrible service. This place used to be great. Person taking the order never spoke but just looked at me like I was annoying her. Sad to see. Won't be back til something changes. read more

They never get my order correct. I get all the way home with our sandwiches and find out they screwed up my sandwich again. It's a sandwich! Seriously the easiest thing to make and, they get it wrong. How do you leave the bacon off of a club!? What's really annoying is I had the exact same issue last time. read more

I love Firehouse. I usually go to the one in Homewood but this was on the way running errands. The sandwich I got was good....just not the sandwich I ordered. Customer service was lacking and I felt like I was in the way for being there. The space was very clean and I'll probably go back to give them a second chance, but first impressions are hard to change. read more

Yes I stopped buy this fire house subs , and oh yes it was great really nice staff and one of the best subs I have had in sometime

My favorite place for a steak and cheese sub among sub shops. You can get it without onions unlike many other places. Plus a great selection of hot sauces to put on your sandwich. Limes go in sweet tea for me and not alcohol so this place is a gem for my kind of drink. The only think I am not crazy about is the lemon favored macadamia nut cookies. Didn't know that they were lemon flavored but my wife liked the chocolate chip cookies. The staff is very straight forward, doesn't smile, and efficient but I am fine with that because they did their job and made a great sub for me and the rest of our group. Overall a good visit. read more

The food is always awesome! Great service and atmosphere. The sandwich was as ordered , warm and served quickly

This has definitely been one of the best sandwich endeavors I have ever experienced. Ms. Collins assisted me in ordering my meal and provided spectacular customer service. She thoroughly explained all of my menu options and was tremendously patient. I will be switching over to Firehouse Subs from Subway based on this experience alone!! Thanks for the awesomeness owners and operators of this local Fire House! read more

I got there around 11:30. It was a new lady on the register training. Food was good but the service is always slow.

This is a great stop for a tastier sub than that other sub shop down the way! There are lots of good options to choose from but my go-to is a simple turkey sub all the way. A combo comes with sandwich, chips and any size drink. If you need a quick stop for a reasonably priced meal this is a really convenient location for the area, just off of i459. read more

This is a great Firehouse location! Not only does my family eat here, but they're my go-to for all my catering orders in the Birmingham area. Highly recommend! read more

Though the sandwiches are great, customer service sucks. We place several online orders because we have babies and it's easier for us as a family. My husband went to to pick up an order and stood at the sign that says 'online pick up orders'. The email that we got even said to stand at that sign. After standing there for at least 5 minutes-- and not being spoken to by any line cook or cashier, he asked if this is where he was going to get his order. The cashier very rudely said that they only had one register and to get in line. He mentioned the sign and the email and the cashier just laughed. He told her that if they weren't going to honor what the emails and signs say to take it down. So.. yeah. Eventually this kind of service will get old. read more

Entered Firehouse Subs on Sat. 6/17/17. Began to order my sandwich, I was asking a question about the condiments , Having a conversation with the cashier. I replied to the gentleman Sir, can you show me the spicy mustard. He ignored me. I said Sir, HE GAVE ME A RUDE REPLY "I HEARD YOU !!!!. As if I was his child.I asked for my money back, and left. I told him you don't speak to customers like that. I will report you. read more

I loveeeeeeeeee this place! My girl and I go to this place so much. Highly, highly, recommend if you're looking for something fast yet fresh. The drink machine would be the only down fall. You're very limited on your options. read more

Stopped by for a quick sandwich while shopping in Trussville. I got a New York Steamer with chips and a drink. This sandwich is the best I've ever had at Firehouse. It is hot, tasty, fresh, and satisfying. The people who work here are friendly and polite today. The restaurant is clean and drink bar is well stocked. So glad I came by! read more

I love Firehouse but this location is probably the worst I have been to. The staff is best described as blah, the inside is usually kinda dirty, especially the drink station, and the wait is longer than most I have been to. The food is still good but due to the other stuff I just don't come here often. read more

For some reason this location is always filthy. The floors, the tables, the drink station etc... I had the Italian sub with a side of hair. Thanks Firehouse. read more

We noticed spilled soapy mop water on the floor between the register and drink machine as we filled our drinks. There was quite a bit without a Wet Floor sign around. Many workers walked by it and left it there until we were walking out after eating. We eat slow and that was there quite a while with many customers walking through the area. Probably looked like vomit to some people. They had 2 people on the floor filling napkins and chips. This was NOT a super busy time at all. No excuses. I ordered the Italian sub which I have many times. It was very dry. I ordered fully involved as always. The mayo was in a chunk on one corner. The sandwich was poorly put together. Overall a sad experience. Firehouse Subs was a favorite of mine until this happened. read more