I picked up a sub after work. I was informed that the toasters weren't working before I ordered. I didn't mind. The sandwich was delicious. It was a bit slow going with the time it took to make it, considering I was the only one there at the m read more

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Very clean inside and a very friendly staff. My New York steamer was really good, they had a large selection of chips.

Incompetent and vulgar just rude do your job! Waited for absolutely no reason accept the guy taking orders wanted to go break horrible service cussed me out because of your mistake smh read more

Food and etc is great. Just sitting here listening to a little short fellow argue with a young lady. She isn't saying anything to him but he is continuing to fuss and vocalize his self very loud for me and some of the other customers hehear him. He cursing and everything he has been going for 6 minutes now and still hasn't hushed and it's another young man back there laughing at him berate the young lady even though she isn't saying nothing at all to him. Something needs to be done. He is still at 12:43pm calling the girl a teletubbie wanting to be seen and heard someone needs to stop him ASAP. read more

Firehouse Subs - The front counter wall - Fast Food Near Me - Homewood, Alabama

Easily one of my fav sandwich spots! The restaurant is always clean with a good amount of indoor seating. Their menu has lots of tasty options but the brisket is my fav I also love their pickles. I'm a T-Mobile customer and I've never had any issues using the T-Mobile Tuesdays coupon, which is great. The staff are quick and you can tell they want you to have a good experience. It's located in a shopping center so there's plenty of parking and I've never been when it's been overcrowded. Quick and tasty lunch or dinner option. read more

Firehouse Subs - Smokehouse Beef & Cheddar Brisket - Medium Chip Combo - Medium - Fast Food Near Me - Homewood, Alabama

Watched an employee drop some to go mustard packets and then pick them up off the ground and continue to make someone's sandwich. No change of gloves or anything. Love some firehouse but that's gross read more

The Jamaican Jerk sub sandwich was tasty! The sub sandwich employee prepared my sandwich very well. I was able to sit down and enjoy my lunch in this clean establishment. I will visit this location again. read more

There were three staff working- they were nice and got multiple orders out quickly. They actually had gluten free bread which surprised me. Very happy with how calm it was in there as well. 5/5 any day :) read more

Yikes, not a fan. First time to visit firehouse subs and tried the Italian on wheat. The bread was sickly sweet and the sandwich was covered in mayonnaise. The flavor was bland and totally disappointing. I won't be back. read more

How can one go wrong with firehouse subs. The service is always quickly, the ambiance fun and the food delicious. Really enjoy the combo options and the fountain machine. If you haven't tried this place, please do, you'll enjoy it. Centrally located between Homewood and West Homewood. Enjoy! read more

Thieves. Took my money. Never filled my order. Will not give refund. Staff is rude. Liars. Must be customers fault...of course.

Great experience. As you walk in, you're greeted by multiple employees. There was no line so my order was taken promptly. The cashier was pleasant and friendly. I ordered a medium Hero sub with chips and a drink. My sandwich was overflowing with meat and toppings. It was prepared with just the right amount of everything. The bread was fresh. I enjoyed my sandwich. My only complaint is I didn't receive a pickle. I'm not sure if they still include one with every sandwich or if you have to request one. They use to include it automatically. Other than that, I was very pleased. read more

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I came here last weekend with my mom for lunch. The staff was super friendly, and the restaurant was very spacious. Perfect place for lunch. I got a medium Smokehouse cheddar and brisket sub on wheat. It's my usual at Firehouse Subs. The sandwich was delicious from the cheddar to the perfectly cooked brisket. The one complaint I had was the water they had. It tasted like soda water with no flavor. It probably was. I couldn't drink it. I have noticed this before at other sub places where the water isn't exactly water. I think there must be some sort of cross contamination at these places, because I've seen where the water was coming out a pinkish color at their Patton creek location, but this water was clear but tasted carbonated in a way. read more

Firehouse Subs - Smokehouse Beef & Cheddar Brisket - Medium - Fast Food Near Me - Homewood, Alabama

I love a pretty salad! And this one was as good as it looked. It was fresh! It was crisp. And I loved the balsamic dressing. read more

Firehouse Subs - Hook & Ladder - Firehouse Salad, Plain - Fast Food Near Me - Homewood, Alabama

I have been eating here once a week lately and every time it is great ! Club on a Sub is my favorite . Everyone is really friendly!

Great food and great customer service. I travel the country and meet all sorts of people. I am extremely happy with the service.

The Philly Cheesesteak sandwich was very good. Lots of meat, onions peppers and cheese!

The inside of the steamers that cook your food is rusty and they cook the meat in it and serve it.

First time here. Decided on the Steak and Cheese Medium sub as is and added mushrooms. I got a Combo. The sweet tea was out and the manager promptly made a fresh batch for me during a busy spell. I loved that. The food didn't take long at all. The sandwich was delicious. Next time I would get extra mayo and omit the mustard. The mustard to me overpowered the sandwich. The steak was juicy and flavorful. I enjoyed the onions and pepper and the mushrooms being there. I'd definitely return and try that or something else. read more

Firehouse Subs - Fast Food Near Me - Homewood, Alabama

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This place is getting worse and worse! I have been coming to this location for 3 years, not because they are good, but because they are close to where I live. The food is good most of the time is okay ( independence on who makes your sandwich). I really don't write reviews, but the order I got from this location yesterday triggered my anger. I ordered 2 beef brisket sandwiches, and they were the worst I have ever got. The sandwiches were not toasted and unbalanced, and the bbq sauce and mayonnaise were on some portions of the bread , a lot of meat on one side and so little on the other side, and very cold. Also, It didn't include the extra pickles I asked for when I placed my order over the phone and reminded the girl who was making the sandwiches when I arrived ( the sandwiches were still being prepared when I got to the store). The sandwiches were so bad that we had to throw them in trash and got something else to eat. Finally, as always, the service is SHT. Very bad customer service and rude employee most of the time. I have to say there are a few employees who actually care( 2 or 3) people That's it. This will be my last time in this store. read more

Always great! The food the staff the atmosphere. You almost feel you are in the "firehouse fraternity" environment. The subs are melt in your mouth delicious. And the variety ! I usually find one favorite at a restaurant - here I love them all except 1 or 2. read more

I usually order from a different Firehouse Subs location however I'm happy I experienced the Homewood location. I ordered delivery. My food came in a good time and everything was made exactly as I requested. Thank you for treating my order as you would your own. I will be ordering from this location again. read more

Love the food but rude, non caring employees. Wish there were another Firehouse nearby.

Firehouse delivers exactly what it promises. On my most recent visit, my wife submitted heart order online and it was perfectly ready and good to go when I got there to pick it up at the schedule the pickup time. This place has good sandwiches at a good price. For a chain restaurant that will get you in and out quickly with a good product, and the peace of mind experiencing the same sandwich at multiple locations, this place can certainly hit the spot. No matter which location I have gone too, I have always experienced really friendly employees and a good product. read more

Firehouse Subs - Store front - Fast Food Near Me - Homewood, Alabama

Had an excellent meal. I had the club on a sub, and my wife had a chicken and ham salad. Both were excellent. We also had a couple of oatmeal cookies, which were delicious. Service was excellent. Restaurant was very clean. We will be back. I already have my sandwich for next time picked out! read more

Friendly staff and clean environment. Mykaela helped us finalize our order (so many options) and did do with a smile! They made sure there was unsweet tea and it was fresh! I recommend the hightop bar stools for all your people watching needs Thank you Mykaela for making my day brighter! read more

Firehouse Subs - Fast Food Near Me - Homewood, Alabama

This Firehouse is a regular place to eat for me, but I always have great service here! When I walked in, the line was short, which is typical for this location. My food was finished very quickly, after only about 5 minutes. I ordered for me and my family, and all of my orders came out correctly and fresh (I ordered a medium meatball sub and 2 medium Italian subs)! The staff there were very friendly, which is a nice refresher too. I love their sign spinner! The restaurant was very clean and tidy, and all of the staff followed COVID-19 safety guidelines. The staff all wore masks and gloves, even at the cash register. Customers are also required to wear masks, and they encourage online ordering to avoid crowding inside the restaurant. As far as sustainability goes, I am glad that Firehouse has been using recyclable papers and strayed away from plastics! I think they're doing a fairly decent job keeping sustainable options open. read more

I ordered from this place via doordash. They did not include everything I requested for the sub. They did not include bell peppers, cucumbers and mustard. I will attach a picture if what I ordered. I called them asking for a refund but they refused to give stating That I wasn't on their list, then stated that they made it exactly the way it was requested then stated that door dash gives refund, that they do not make the order but that doordash does. (???!!!!) I'd like my money back because it was not made the way I requested it. Also doordash said they refuse to refund because they didn't make it- only delivered it. read more

Workers are rude. It's firehouse so how bad can the food be. But from a customer experience perspective they are awful with how they treat customers. read more

Great staff and service. Love their sign spinner! This guys energy for life and standing in the 90+ degree weather is unreal. I have been to this location twice and have had a good lunch and service. Thanks! read more

Firehouse Subs appeared in the wake of Subway and Quiznos but definitely offers a different, more substantial sandwich experience. Featuring sandwiches inspired by its founding firefighters, Firehouse Subs offers hearty and delicious combinations of meats, sauces, and toasted bread. I'm a huge fan of the Engineer (Smoked Turkey Breast with sauteed Mushrooms and melted Swiss). This place seems like a popular lunch destination for local business people, so it can get a little crowded around noon. Seating is somewhat limited inside too. read more

For lunch as I thinking of fast casual places to eat and the first thing I thought of was Firehouse Subs. I've been going to this franchise my whole life so my expectations were high. I wanted to run some errands so I went ahead and ordered online which was simple. Upon, walking in to the restaurant I was immediately greeted by the wonderful staff. They directed me to the online order shelf and gave me everything I needed. The restaurant was very clean and well kept. All of the employees were wearing their masks CORRECTLY, they wore and replaced their gloves, and they themselves were socially distanced at their work stations which is something you don't see very often. There were various hand sanitizing stations around the restaurant and social distancing was enforced. My sandwich was great, everything tasted fresh and the bread was perfect. You can't go wrong with the Hook abd Ladder! Everything except for the straw was made out of paper so they are an environmentally sustainable franchise. This was by far the best firehouse I've ever been to so they definitely earned all five stars. read more

I work at UAB & this is the closest firehouse location. I ordered delivery via GrubHub. The delivery process was fine and on time, however, I did not get the entirety of my order/what I paid for. I received the sandwich and drink (albeit the wrong drink), but the pickle and chips were missing :( also, no straw for the drink. I like firehouse but probably won't be ordering from this location anymore, nor would I recommend someone else do it. read more

Probably the cleanest one I've been to. Nice and new. Friendly service. I had the meatball sub it was very good. Fresh and hot. I would recommend. read more

Got the King's Hawaiian Pork & Slaw sandwich. It looks delicious online in that photograph they spent hours working on, doesn't it? Well first of all, the restaurant was so dirty. There was gunk on the table I sat at to wait on my food, the table next to me had dirty napkins sprinkled all over it. Maybe it was the teenager who made my sandwich, but it was really unbalanced. Way too much sauce gave it an overpowering sweetness. The bread is too sweet and not toasted, so the sandwich just felt like mush in my mouth. I think this needs something spicy to balance it out. I was expecting something better. read more

Great place for a relaxing late lunch. Love the Meatball Sub. Ask for the Spicy Meatballs

Great place to eat, employees are kind and respectful. The facility is always clean and neat, including the restrooms. All of the meals are made with top of the line ingredients. My favorite is the tuna, and I am convinced it's the best and freshest tuna in town. read more

Clean and organized, didn't have to wait long, order was correct. But the staff was incredibly rude. The manager seemed nice but the other employees had piss-poor attitudes. They should be grateful to have jobs, and I'm surprised that they still do. I said thank you while picking up my to-go sandwhich, and the girl behind the counter turned her head like she didn't hear me. I said it again louder, and still no one said you're welcome or anything. It's REALLY not that hard to be polite to customers at work. I've worked in food and retail, and that's definitely the easiest part of the job. The only excuse for this level of incompetence and rudeness is that some people just aren't raised right. read more

Tgis was one of the friendliest firehouse's ive been to and the food was good.