Staff was friendly, but my order still came out wrong. I asked for no mustard (it's deli mustard) and was told it didn't come on the veggie sandwich - but mine had it. She also said there were more veggies on there than there actually were. Pretty expensive for what I got, which was mainly disappointment. read more

Store owner was rude. Employees called us liars. Spent $60.00+ and everything was cold. Liz doesn't know how to do her job and apparently isn't her job to make customers happy. The assistant manager Kristin said we would get a whole remake and when we got to the store said that I only complained on the phone about a kids meal and a sandwich. Store owner never apologized and kept cutting us off. Also saying it was our fault for being 30, 1hr, and 1:30hrs late to pick up our meal. Apparently not the first time people complain about the terrible customer service. Then we walked by the store and all of the employees were staring at us and laughing. Absolutely ridiculous nothing but terrible management and terrible customer service and don't forget. If you go and complain he will cut you off and throw a tantrum and start slamming chairs read more

Best sandwich! Great customer service! Really welcoming and friendly environment. The joint is even decorated like a firehouse. read more

Firehouse Subs - Sandwiches Near Me - Bakersfield, California

Very clean, great customer device, yummy sandwiches and had a restaurant feel where the workers went to our tables to see if we needed anything. I liked that. read more

I love firehouse subs! However, I wish there was more than one location by me. I've gone to this location twice in a week and asked for NO ONIONS! Both times my sandwich has been full of onions. Probably because the two kids behind the counter aren't paying attention to what they are doing. I will probably not visit this one again. read more

On a road trip we stopped here. I had the engineer sandwich it was delicious. The potato soup, skip that! The service is real slow. But the sandwiches are worth It. read more

We were served with some very tastey subs. Staff were lovely people with great service, our food was bought out to the table and picked up when we were finished very efficiently. The restroom was kept clean too. Overall it was an enjoyable experience. read more

Great service, great food ! Best sandwiches in town! Great customer service. Very clean restaurant, follows COVID guidelines and employees wear gloves and masks. Employees are very helping and great attitudes read more

I can't say enough good things about this fire house subs. When I walked into the store I was greeted with smiles and friendly faces through my visit the employees were all very pleasant. People are always so quick to Recognize mistakes and leave bad reviews, so I asked to speak with the manager. Come to find out she was the first smiling face I was greeted by when I walked in. I let her know that her employees were wonderful and that I would definitely be back! read more

I really enjoyed the sub I had, awesome fresh bun and fresh ingredients. Service was great. Great atmosphere. My wife and I are going back because we had a very good experience here. read more

The Food is okay but overpriced. Service seems forced and not genuine.... I may return to give it another shot but probably not any time soon... read more

Okay this is a chain sub shop and the sandwiches are usually pretty good. What made this place shine was the customer service! These guys are on it! Def coming back! Thank you! read more

I'm only giving three stars because there sandwiches maybe great but online orders are not. I ordered my sandwiches at 1225 for a pick up for 1:15pm. I got here at 1:10 pm and asked if it was ready at 1:12pm. I was told that they're were not ready. Looks like they're understaffed but I think 45 minutes is ample time to prepare a two sandwich order. This was on a Sunday afternoon. As I'm waiting and they just start making my order, here at 1:35 the manager was nice and came to apologize, gave me a cookie and a coupon for a next visit. ‍. Guess I can't be mad at that! read more

Takes a long time to make a sandwich. 15 minutes . The sandwich dry and not a lot of taste to it.

I've been here twice, and both times it was great. I got the club sub on wheat. The bread was super soft and the turkey and ham very fresh. My bf got the New York steamer and the pastrami is one of the best we've tried. Would come again. read more

Thank you Nisha, you gave an amazing guest experience, quickly pointed me to my favorite menu item and provided exemplary service. This is by far and away my favorite sub restaurant in the U.S. - the restaurant was clean and the service was outstanding! I really appreciate it so much! read more

Great food and customer service that goes above and beyond. When we got a sandwich made incorrectly Mike got us a new one even though the store was closed. read more

I frequent this Firehouse location quite often and every time I go inside I'm always greeted with the same courtesy and warmth as the first time. I was surprised at how good their subs were the first time in and at how affordable their prices was. The staff and manager always get my order exactly how I like it even if I feel adventurous and change it up on them. The entire place is really clean and neat as well, especially the bathrooms. Overall when it comes down to it there's really nothing to complain about and is pretty much my go-to place if I'm in the area or up for a sub. read more

Worst service ever!! I called to place a large order, before placing my order I asked her a question about their sandwiches and young lady laughed and hanged up. read more

Firehouse have the best sandwiches in town !!!!! The employees are so wonderful !!!! My favorite new spot !!!!

This is the best sandwich i have ever tasted!! Made fresh, you can create one or order one of the favorites...this is my new go to spot

I am brand new to town. This was near my hotel, so we just walked over, right next to a Starbucks so I thought ok great . There were three employees sitting around when we walked in it looked like a nice place then I looked down and a huge cock roach was like dying on its back.... Omg so gross!! My husband pointed it out to the staff and they all found humor in it.. totally laughing. We were grossed out and walked out!! Went across the street to del taco had a huge tasty dinner great price... Don't think I will be going back to the cockroach subs anytime soon.. read more

Best subs wish there was one close to my house. The staff is always soooooo nice and hooks it up w extra stuff. Best service, best food. Love it. read more

Highly recommend this place.Shout out to Elizabeth for making the best sandwich I've had all year and her excellent customer service and friendliness.I got the Italian sub and it was delicious,will be back for lunch at least once a week. read more

Ordered at the store, much better than last 2 online orders. Cashier friendly and knowledgeable. Sub sizes are decent size less the small sub. Still took longer than expected to get my food., in my opinion. Always make sure you check your order before leaving. Did forget my sauce on the side till I asked for it. Tight aisles with the tables and chairs. Not cheap, but what sub shop is? Should try at least once, you might like it. read more

We went here on a Sunday afternoon for the 1st time. The staff was super friendly. They have a nice variety of subs to choose from or create your own. All 4 of us really enjoyed our subs, they were delicious. The staff continued to check on us as if we were in a restaurant. I would highly recommend this place. We need more locations around town. read more

This place was great. From a super friendly staff to delicious, flavorful subs -- I was impressed. I am not big on hot sauce with subs but if you're into that, they have the largest collection of various hot sauces I've ever seen! Overall, I was very pleased -- great food and I felt that the owner and staff appreciated my business. I'll be back! read more

I love coming to Firehouse. I have brought my husband, sister, and everyone else close to me. The Itallian is my favorite sandwich. The team is very welcoming and happy and the owner(I assume) is ALWAYS helpful. Thanks Firehouse for a delicious lunch at a clean and happy location. read more

I am in love with this place. My boyfriend and I use to go to the one in Valencia every time we drove through there because we love the subs. I was concerned that the location here would not be as good. But let me say the subs are over the top good. I work near there and I cant get enough. I have tried almost every sub on the menu hand have not found one I did not like lol. The staff is always very friendly and even comes out to the table to make sure everything is good. read more

First off, this place is managed so well. I happened to see the owner, Mike, who was such a nice guy. The sandwich was one of the best sandwiches that I had in years. I personally recommend the Pastrami warmed up, it literally melts in your mouth. Jersey Mike's and Subway are nothing compared to Firehouse. I will definitely go back! read more

I really did not appreciate the service from Elizabeth, she was rude and did not give good service, I expected more from this restaurant because I really love it, i hope she changes her attitude, makes the restaurant look bad :/ read more

After hearing good things about the brisket sandwiches I decided to stop here on my way home. The hours posted on the door said open until 9pm. The doors were locked at 8:52 with no explanation of why they were closed early. This seems like poor management to me. read more

Fantastic service!! The manager was extremely accommodating to our large sports team traveling into town to play at CSU Bakersfield and the customer service was absolutely worth every star! One of the best restaurant experiences we have had as a team. read more

Great Service & very friendly staff!! Really enjoyed my meal as well. Brought my whole soccer team here & it was very fast & they got everything right. read more

Ok this place is a full fledge nightmare. Asked for a VERY simple sandwich and they couldn't get it right to save their lives. Super expensive and didn't get what I wanted. Even the drink machine went out on me. Total bad experience. read more

Very friendly service, whole staff is caring and compassionate. Food is worth the money because sandwiches are quality, my favorite sandwich place in town. read more

Oh wow!! I thought by calling my order in ahead of time I would not have to wait. I was wrong! I called my order I. (Small ham and cheese sandwich) and took my time getting there to pick it up. Once I got there I paid for my food and then waited 14 minutes while they made everyone else's food. Once they realized I was still waiting they tried telling me my order was on the rack for phone orders. I let them know that I did not order a bacon on wheat. Then and only then did they say, where is the phone order? Someone said, right here. I had to wait because they were not paying attention. So sad. read more

Despite some negative reviews I decided to give this place a try but skip the first couple weeks of opening rush and adjusting. I ordered what I originally wanted to try here which was their meatball sub. The atmosphere was nice and the staff was constantly asking if I needed any help or how the food was. The ordering was simple and the prices are a bit higher but nothing I don't spend already at other places for quality. The sub was definitely much better than anywhere I had a meatball sub. Bread was nice and soft and the presentation was amazing. They have a wide variety of sauces as well if you so choose which is nice. Overall it was a very good sub which I didn't mind paying 10 bucks for with a drink. I plan to come back an order what I usually get at another sub place and see how they compare soon. 4 stars simple because I got asked way way to many times how everything was. I understand being friendly but there's also a limit to how many times I should be asked that. Worth a lunch here! read more

Unfortunately I was Hoping that this firehouse subs would be as good as the 10+ visits i have made to different firehouse subs in Vegas. But no... the sandwiches are lacking the correct amount of meat. when paying 9+ dollars for a sandwich it should have more than one thin layer of meat. this is not what i experienced in Vegas at a few different locations. Additionally the staff is clearly inexperienced the first time i went the manager/owner, not sure, was scolding the cashier for not even trying. the second time we Visited we ordered fine but this time the two people making the sandwiches call out #4 i look and that is our number. My wife and i were splitting a sandwich i hop up with my number walk to the counter and confirm this is #4? they say yes and i take it to my seat. my wife looks at it and says this is not wheat bread we ordered wheat. i realize and take the sandwich back up and ask again this is number 4? cause we ordered wheat bread and this in white see? as i show the receipt. No that's yours one person says without looking at my receipt. I say again this is not wheat. then they realize that is order 6 not 4. The lady takes the sandwich and brings it behind the counter and walks all the way around and takes it to the guy with number 6.?? We took that sandwich to our table i almost touched it but my wife noticed before we touched it. BUT did they know that or even ask? Nope. we did get our sandwich which was good flavored. not enough meat. the best part of the visit was the next person has there order called out by staff, and at that point there was only us and the other guy #6 in the store otherwise, "Sandwich for Jeff" she says. The lady says 'You mean Jenny?" "Oh yea Jenny" LOL read more

The food is pretty good but their customer service is not. The girl who was taking my order did not even let me finish ordering, was looking around the whole time I was trying to tell her what I wanted. She was rude and ghetto! I will not be going back and get treated the same way. read more