Great place to grab a sub. Mmm mmmm mmm. Get the hook & ladder fully involved. Complaints are mostly impatient housewives who can't wait 5-10 for a sub. read more

Kind of a hob knob kind of place but maybe it's the area and not the chain, kind of got the impression that the manager or owner was having a bad day, seemed impersonal and short, but whatever, people are people right.. Came in with my wife a few weeks ago, we liked the atmosphere and theme. And the high tech soda fountain has a futuristic wow factor to it. Greeted with a fast almost preprogrammed "welcome to the firehouse" hello. We ordered a meatball and a club, it was fantastic ! Maybe the owner/manager will relax, it's a good sandwich but its nothing to get all stuck up about. Also the parking is tight so park carefully unless you like door dings. read more

Every time I'm in the area I call ahead and order that big meatball sub. I think they put something in it that's addictive and makes me crave it!! Just kidding, but I don't know why I need to get it each time. Great guy who owns it, too! He always is friendly and says hello when I come in. Good group he's got over there. Bravo. Keep the meatball subs coming!! read more

Walked in and met the owner today. Eric is so nice and he likes to give back to the community. He does lots of fundraisers to help the local firefighters or any firefighters in general. Kids even eat for .99 cents on certain days!!! I am serious! This food is absolutely delicious and honestly I will never go to Subway again, I'm sorry but it's true. read more

I stopped by here because everyone is always raving about firehouse and how good their subs are. I went online and ordered the sub. Definitely a one up on subway since I don't have to wait in a forever line to order. Went to pick it up, it was ready by the time I got there. Pretty good service. The sandwich is ok, a little pricey but it's bigger than a subway 6inch. I ordered the honey ham and the ham is really good, but other than that just another ok sub. But I can't see myself breaking my neck to come over here to order, but it does get placed higher on my priority list than subway when I am craving a sub just due to the convenience of ordering online. read more

Firehouse is a cool joint to get a straight-up sub. The deli meats taste fresh and good. Same goes for the bread. I was here on a weekday, and most of the seats were occupied around lunchtime. The sandwich came out hot, not overstuffed, and pretty dang satisfying. I like the theme here and the "Fully Involved" option--mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side--clearly explained, although I missed the sign at first. I also really dig that Firehouse has a non-profit foundation "to provide funding, life-saving equipment, disaster assistance and educational opportunities for first responders and public safety organizations." read more

mehhhh. On a positive note, it is a step up from subway. Fresh ingredients, nice gimmick they have going on and very very friendly staff. On the other hand, I have heard RAVE reveiws from this place. I tried it twice, and it is just OK. Nothing special, no customization available and pricey. It reminds me of quiznos. I just went here for lunch and ordered the Hook and Ladder. It was good, but nothing I would crave or rave about. I've had better subs elsewhere so I wouldnt pick this out of a lineup,however, if I got dragged here I wouldnt complain either! :) read more

I like this firehouse sub, they are clean, friendly staff, Clean bathroom, ample parking, and like any other firehouse sub, love the sandwich!! read more

Subs are great, but expect to wait. Save time and order online. read more

Firehouse Subs - Hot sauce heaven! - Fast Food Near Me - Aurora, Colorado

I always enjoy firehouse but wanted to drop a review after such a pleasant experience this past Monday night (labor day). I called in a pick up order, it was ready when I arrived, the gentleman (I'm not sure if he had a name tag, or if he did I don't remember his name) was very polite and had a great attitude despite my arriving 10 minutes before closing. As a person having worked in the food and service industry for 5+ years it's not always easy to keep a good attitude when you're trying to close shop so I really did appreciate that! He also let me know about the special going on so the sandwiches were discounted. The sandwiches were great and fresh as always and they have a great staff here as well! read more

The cheddar brisket sub is off the got damned chain. Not sure about anything else there cuz I can't bring myself to order anything else. They have one of those coke machines that can make like 500 different sodas. But that's just something to keep your mind occupied while you wait for them to slap that brisket sando together. And when they do make sure you grab a grip of napkins, not cuz the sando is messy, but because YOU WILL jizz in your pants once you take a bite of that beefy gooey cheddar goodness. I go there so often now I have to do laundry twice as often. The whites, ya dig? read more

Alright so here's my biggest gripe with this place: You have an ARMY of people behind the register/counter making sandwiches, no line, yet it still takes approximately 15-20 minutes for a sandwich? I've been to other firehouse subs and they are 10 times quicker, you shouldn't have to wait that long for a sandwich that is nearly the same every time someone orders it. Also, the "welcome to firehouse" is beyond annoying, I get it, it's supposed to be all like a club and a firehouse but when it's robotic and no emotion behind it, it's annoying. Now that's out of the way, the sandwiches really are good. Fresh ingredients, crisp pickle, and good selection of drinks. My favorite sub is the turkey bacon ranch. 2 things to note if you eat at this location; 1. order online, otherwise be prepared to wait and 2. the large sub is seriously large - like which wich large 14". read more

Firehouse subs as a very unique way of delivering subs to you. This place here will give you a hearty sub haven't done your way. Out of all the sub shops I've been to this is my go to place read more

Wow finally firehouse Subs gets closer and closer to my house. its always amazing. I know its a chain and usually i'm not really a fan of them firehouse is diffrent. Subways microwaves their subs, Quiznos toasts them but firehouse steams their subs. They never skimp you on meat and have literally a whole bunch of diffrent hot sauces to use. it is a little expensive but its worth it. will I go again well duh of course I will read more

First time and last time for us. Grabbed subs before stopping at the Reservoir and it was a 15 minutes to get our subs. There was a whole crowd of pissed off customers along with us. Open them up and not only did we get one wrong sub, but they were absolutely just thrown together without a care in the world. Sloppy, nasty mess. It was disgusting. read more

One word describes it here. "Blech." Went because my husband has been to other locations and loves it. I've never been before but it seemed like a good idea. I only have 1 question...Are all of the sandwiches made out of grossness & mayonnaise or was it just mine? Seriously, how much mayo can 1 sandwich hold? Apparently in my case it was a lot. Ugh. The soda was mediocre. I can't even imagine how you mess up soda. The chips were good. Thank goodness they were sealed. Next time I need a gross meal I can go to PetsMart and open a bag of kibble. It's cheaper. No, I won't return...ever. May God have mercy on those emotionally strong enough to come in this place. read more

First time ever visiting a Firehouse Subs, and I'm glad I did. Not a big fan of dubs but this was really good. And the place had a cool theme read more

Awesome place! Cheddar brisket is delicious! Nice owner, great service!

Its ok just a step up from subway....they seem to do a lot of charitable things for kids.cool...but as for the subs...mehhhh....

Chaotic on a Saturday. Apparently a lot of folks called off when I visited. Apparently the workers that day were not happy because they kept saying that the boss told them to deal with it and he was not calling anyone else in. Okay?!? They were out of 6" white bread too and their POS system did not honor my Firehouse Club points. How can you be out of 6" bread when you also serve footlongs. Would you not just cut the footlongs into 6" subs? I'll probably give them one more chance someday. read more

My whole visit to the Aurora, CO establishment was a hot mess from the minute I walked in the door. I approached the counter to be "greeted" by a gentleman who never spoke. The entire time I tried to ask questions and order food he stared at me with an extremely annoyed look on his face. I ordered my sandwich with condiments on the side since my order was carry out and I didn't want my food soggy by the time I got to eat it. I finally opened my food to find they had put all the dressings on the sandwich and the bread was dripping dressing and completely disgusting! The sandwich was supposed to have cheese, which it did not have on it. I never contact establishments to complain but I felt this was warranted and the corporation should be made aware of the staff at this location. This was only my second visit to this business and after today my last. read more

I've never been and decided to try Firehouse, I will not be going back. I ordered the Italian sub and it was SO overwhelmingly sweet I didn't feel great after eating it. Besides that, it really had no flavor. The grossest sandwich I've ever had. Save your money and go to Subway, Jersey Mike's or Jimmy Johns. read more

Great people. Always fun, happy and helpful. Not perfect but who of us is?? Food is always fantastic and I love the service.

I like Firehouse went in yesterday, they were packed. Took 10 minutes to get to the register, not so bad. Took about 15 minutes to get food, with a full house that's not to bad in my book. Food is always good, as for the others that say it cheap meat/products... Please eat at subway for 5 dollars and tell me that's top grade anything, their food seems fresh veggies crisp. I will be back. read more

Their sandwiches are great. But, contrary to what Yelp says, they do not deliver. The online ordering function is for pickup only

Came in From California on business got helped by employee named jhonnie and was served with great customer service and the sandwich was great ! he even gave us some advice on places to see while we were in Denver thanks alot ! Turkey, Bacon was really good I recommend! read more

I've been going to this firehouse for a few months now and I have to say I have never received such friendly service at any other sandwich shop. Jonny really livens up the atmosphere and brings a humbling smile to this establishment making for a pleasant conversation rain or shine. 5*s all the way, you earned my business! Jonny, keep up that dedication and that attitude. Traits like those don't go unnoticed. read more

I have never waited so long for a deli sandwich in my life! And I was the first person in line! The prices were high and the sandwich okay but nothing spectacular. Wasn't impressed- today was my first and last time I go to Firehouse Subs. read more

This location is dirty every time I've been. The staff takes a minimum of 10 minutes to make one sandwich and often the cashier has no clue what they are doing. Last time I went the poor cashier walked away mid order to get sick in the restroom but then returned to work. The sandwiches are sloppy and inconsistent. I will not go back. read more

What a wonderful experience we had! We came in and the young gentleman named Tre at the register was so polite and attentive. He was very helpful and made sure our order was exactly how we wanted it. The other gentlemen Chase was very friendly and chatted with us as we waited for our orders. Not to mention that our food was done in no time. This was a great restaurant and my family and i will be returning. read more

Today was my first day coming to firehouse sub and the professionalism and the great customer service by Jonnie made my experience all the better. I will definitely be going back. Thanks for the recommendation of the meatball sub. He personally made it for me and i didnt have to wait long because he was quick to make sure my order was up. Firehouse is an excellent place to have a nice meal. If you havent been you should definitely go! read more

My sandwich was inedible. I did a build your own and the kid behind the counter didn't even really ask me what I wanted let alone acknowledge me. The customer service was awful as the employees were snippy and obviously disinterested about being there. The peppers and onions were dripping and grease, and the restaurant was overall lacking in cleanliness. Bummer because I really like Firehouse. read more

After reading the negative reviews, I thought it was important to give everyone a chance to read something positive. My husband and I have been customers for over two years at this specific location and have had nothing but great customer service. Yes, some days they get busy and are a little slower, but otherwise they are quick on the dot with our orders. The owner is very friendly and always walks around talking to his guests when he isn't running the counter and making sandwiches. So, when reading the other reviews, please take into consideration that the other people may have been impatient or in a hurry to be somewhere else, and that maybe they weren't being very kind themselves, as people tend to do when they are in a hurry or in a bad mood. Thanks for the great food and great service Firehouse Subs!! read more

New to the hood so I thought I would give them a shot and did...twice. Strange how they had about 12 employees working but it seemed to take forever to get the sammy's to go. All those employees and only one working a register and he was slower than slow. I think the layout is poor. People waiting for sandwiches stand in front of the door area while others try to get in...they were not that busy either time I visited. Quality of the sandwiches? Fair...bread is good, soft, but the meats seem low quality, very thinly cut. I would compare to cheap Sara Lee deli cuts available in any supermarket. Way too much dressing, even the second time, when I asked to go "light". Get them home (2 miles away) and they are just soggy plops of mush. I gave them two chances and won't be back. Some of the line employees were more focused on watching the tv above than making the sandwiches. This is the kind of joint that should focus more on quality than the theme....quite corny if you ask me. Your mileage may very. My child LOVES the place...for me? Not so much. I fear they are destined to run in to a cash crunch with that many people working there...seems overdone, especially since they were not that busy either time and...service is just plain slow. I wish them success as the area sure needs some decent places to eat. read more

I normally love going to fire house but lately have been disappointed. today we came in for a quick bite to eat and it was far from a quick bite...all the employees were brand new it seemed ...took 16 minutes to get our sandwiches ...then they didn't even get it right....also the tables are never clean..no one walks around and cleans then anymore ...whe. this location first opened they had full staff and rocked it ...now its like I keep waiting for that old serves but keep getting lwt down. read more

I live in the area and have been here several times. Today I went around 7 pm and ordered a sandwich combo. I had to remind the cashier to give me a drink cup. Next, the fancy soda machine was out of several flavors and was also out of ice. I had to go back to the counter and wait to talk to someone to request ice. The cherry limeaid sounded kind of good. I got some and looked to put a nice slice of lime in the drink. There was one nasty room-temperature slice of lime in the bin by the drink area. Yuck. Also, there was some unknown sticky substance on the button I had to push to get my drink. Lastly, it took a full 15 minutes to get my sandwich. There were 4 people working the counter and they didn't appear to have any sense of urgency. I wasn't in a hurry but why does it take Firehouse 10 minutes longer to make a sandwich than the folks over at Quiznos or Subway? I would only come back if I had lots of time. When my sandwich did finally arrive, it was decent. I would order it again. Attention to detail by management is lacking at this facility. Hope they figure it out soon. read more

I love the concept and I want this place to do well. However, they must fix there customer service. The employees act like they don't want customers! The sandwiches are really good but take FOREVER to make. Improvements must be made to keep my business! read more

Though the food is always good the service is always horrible. They seem to only hire high school kids that make it obvious they hate they're jobs. Every time we are there the workers are usually joking amongst themselves and when we finally get helped it's like we are bothering them. I've never seen a smile on any of the workers faces when they are dealing with customers. read more

Typically my favorite sub-stop. I arrived at 8:45 craving a turkey bacon ranch sub. The doors were locked and the workers inside just waved. I checked the closing time which was supposed to be 9. Terribly disappointed and I will have switch back to Jersey Mikes. read more

Worst customer service that I've ever had. Staff was extremely rude and unprofessional. We will not be back.