Been here a few times and probably won't be back. Took over 35 minutes to receive a Philly cheesesteak sandwich. The order was for a total of 4 sandwiches. The first 3 came out on time. We waited 10 minutes and were concerned they have forgotten the last one. I went up and they assured me it was being cooked on the flat top. Another 10 minutes goes by and when my wife went up there, that's when went down hill. They had given the sandwich to another customer. By the time it was all said and done, my family had finished their sandwiches and they were waiting for me to get my sandwich. I'm disappointed that the service wasn't up to par. I feel bad having to write this review to express how frustrating it was sit there while online customers and in-store customers got their orders before me. read more

My least favorite jersey Mike's location. My order is constantly wrong. Here's an example I ordered the chicken kahuna and got a regular kahuna instead. When I went up to tell them they then made the chicken kahuna wrong by putting on mayo even though I asked to not have that on. I think every time I have been in there, I always ask to get lettuce and tomatoes added on and they never remember. Just once I would like to order something and not have to immediately bring it back up to the counter. Also, veggies are not very fresh. My lettuce for my latest order was soggy and brown. I do not understand how they can add that on a sandwich after looking at it. My bread was all soggy too. Just always a disappointing experience. read more

Amazing service. The food is always good and fast. Always super ambiance has always been top tier

Jessie was so helpful, friendly, and efficient. He did a great job with our order. Thanks for your help!

Always great service at this location. The sandwiches are consistently great. Thanks!

Food was good - service was good. Fast, clean and efficient. Got a Philly cheese and a number 7, was great!

Not impressed. If you can't make a wrap when it's ordered, take it off the menu. My son ordered an Italian sub and it was delivered right away. My wrap was never made by the team and I walked out of the restaurant never to return. read more

I love Jersey Mikes, but this particular store is really bad... super slow and they employees seem to care about messing around rather than make sandwiches. Half the time they are out of bread. Again, Jersey Mikes is the best but this store needs improvement. read more

Went in on my lunch break, it was busy. They mixed my Sandwhich up with the guy behind me. Asked them to remake the sandwhich and didn't even do all the toppings or the right bread. I would've understood if it was busy but at that point no longer. If you're gonna fix something maybe not half ass it? Ran out of time, didn't even get food had to go back to work. Thank you for wasting my time. read more

Food was made quick and tasted great. Customer service was on point and the workers were very nice when ordering. The location was very clean and I will definitely be returning. read more

I like about Jersey Mike's subs or meat is chewy like rubber the bread taste like they old bread

I love Jersey Mikes. However, I ordered a chicken, bacon ranch dressing the other day, and instead of clean white chicken, with bacon topping it, and plenty of lettuce and tomato, ...I got, highly seasoned chicken, with the bacon chopped up in the dry brown dirty looking chicken, usually used for a chicken philly, and only 2 slices tomatoes, and only lettuce added on seam/top after sandwich was closed. It was grose. I called management and they assured me they used the proper "chicken recipe" but if you look at online photo, and what you get, it's not even close. They didn't even cut the sandwich in half which the usually do. It was dry, hard chopped chicken with chopped bacon. I got a refund and sent message to coroporate. Door dash needs to get with it, and allow me to order extra lettuce, onion, whatever. They suck. read more

OK. I've never actually been in this place personally, but The Hubs picks up two medium sandwiches for us probably 2-3 times a month (for the past 3 years or so). We always get the Turkey and Provolone, Mike's way, extra onions, plus banana peppers, on the rosemary-parm bread. Yummy! I think we've only had a 'bad' sandwich once in all that time (each sandwich that time had maybe 2-3 slices of turkey on it). Never having been there, I can't comment on the staff or the facility, but I would assume The Hubs would have mentioned something if he was put off by anything (but being a guy, who knows - LOL)! read more

When you place an order they don't pay attention to special instructions - no lettuce and then they put shredded lettuce all over, really hard to pick off your sandwich and then get a drink out of the cooler and get home to see it expired in October of 2023. Completely flat and disgusting... read more

Jersey Mike's Subs - Fast Food Near Me - Aurora, Colorado

Excellent customer service, clean, fast, and delicious! One of the best locations, and would definitely come back.

I know I banged on this place along time ago for not having vegetables, but I will say they're Philly cheesesteaks are pretty damn good. I actually like them more than a lot of different places. The people working there right now are super nice. The service was great. The restaurant was nice and open. I've noticed in a lot of these places, though if you go in being friendly and have a smile, you'll usually get that back. You get what you put out there. read more

The manager was amazing. They ran out of bread one day and super helpful in helping me cancel my order. We came back the next day and ordered our food. Everything was made perfectly! Definitely our favorite Jersey Mikes location. read more

Food came out well, customer service was great overall one of the best Jersey Mike's I have been to

Great service! Great food! Special recognition to employees Eliza, Keith, Derek, and Jordan.

Not impressed with this location. Got there after the lunch rush around 1:30. 5 employees working and most all of the tables were dirty and needed to cleaned along with the chairs. Sandwiches were average at best. read more

Always been a huge fan of this sub shop and the quality of their food. They are pretty fast, quality is yummy in the tummy, and prices are pretty reasonable. I recommend Mike's way but no onions because YUCK (unless you like those little devils) and add Mayo and pickles. Here's where we lost stars at this location. Health and sanitization is huge. When you have long hair or just hair in general it needs to be out of your face and away from the food. We have hats not being worn on the head properly just sat on the top, why where it at all. And one gentleman has his hair in such a terrible pony tail, to the side up in his face and I'm positive it will end up in food. When dealing with food I'm almost positive it's required to wear some sort of hairnet or better hair protection. Please! Hair in my food is such a gross out for me and I'm sure will save you money in the long run. Last- i love to tip! With that said could we maybe put better customer service into those tips? Smile? Basically fake it till you make it. read more

I had a urge for Italian subs. Ones with lots of meat, lettuce and tomatoes and such with Italian dressing. Well, I did order ones with most meat and asked for everything on. There was some confusion before my order and it was passed down to my sandwich. How was my Italian? 3 at best. Had lettuce, onions and tomatoes but was also hoping for pickles but that didn't happen. This place kinda reminded me of Blimpies during its hey days. I will give them 5 stars. My white bread was chewy, vinaigrette dressing was weak. Was hoping for crusty and stronger dressing. Oh well. read more

Quality, Greatness, Consistency and Best Customer Service at the E Smoky Hill Jersey Mike's. First timers for son & I and we had a wonderful experience. We were greeted with smiles and a happy atmosphere the moment we entered. Deontae a cheerful and pleasant staffer inquired on our orders and proceeded immediately on slicing our deli meats. Justin prepared our to go subs, neatly and precisely as we requested. The extra, extra jalapeños were very much appreciated, thank you!! Damien our cashier promptly totaled our orders with such pleasantries and courtesy. There wasn't any delay or wait time Our sandwiches were delicious and outstanding!! We were grateful to have our orders freshly made. The turkey so tender and tasty and my son's Italian deli meats were satisfying and flavorful. The veggies were so appealing, lettuce crisp and chilled, tomatoes juicy and firm, onions and pickles were just perfect. The ambience was filled with excited chatter from a table of little leaguers and couple other tables occupied by families. A very lovely Sunday afternoon. We were very pleased with the superb hospitality and bestest Customer Service received from the Staff. Kudos to the management that hired a professional team. 5+ STARS for Jersey Mike's Subs at E Smoky Hill We are delighted to be repeated customers. read more

Used to be a go to place for me.... Not anymore! First- if you respond don't bother to tell me an email address to send a note to. I did that first to give you a shot. Fail! No reply. The couple in front of me ordered the exact same sandwich. A giant #7. They got 8 slices of provolone 23 slices of turkey. I got 7 slices of cheese 14 slices of turkey. I asked if the people in front of me asked for extra meat and was told no. Inconsistency has been the theme here. I'll use my Shore Points at a different location---maybe. Train your staff! Spend less time telling your guests about the offers your restaurant does not accept! read more

I've never seen employees give less of a shit about their job lol Gave me the wrong sandwich on the wrong bread, so I went back in and told them. They then took the sandwich back and took the meat off and threw it back on the grill - pretty sure that's illegal. Not only had I taken the sandwich, I had taken a bite if it. They brought me my sandwich back after ten minutes, I got back out to my car, still on the wrong bread. Also - my wife ordered her Italian sandwich and asked for it to be toasted/hot. They also forgot that. I was blown away but this was seriously how they acted about everything - completely apathetic. They were probably stoned - and so was I, the difference is that I wasn't working and messing up peoples orders. read more

Best place to get a Philly if you're near Southlands mall. They're re fairly promptly getting your order completed and accurate. It's a sub sandwich shop what do you want? :-) Totally recommend Jersey Mike's over the others if you're looking for a delicious hot sandwich. read more

Sub in a tub is my new obsession. I'm doing the kinda keto low carb thing so this satisfies my need for something italian and quick. This location was a beacon after a trip to southlands. I was rushing home to eat lunch and I spotted the sign. It was busy on a Saturday afternoon, appeared to be a little short on staff but they were certainly hard at work. Fresh cut meat and made to order helps make Jersey Mike's my new go to for lunch or dinner on the go. read more

As I was looking at the reviews I noticed all of them are very similar. There is 0 accountability with the staff. I get it, you hire a bunch of teens at minimum wage it's hard to get a quality, but that's where leadership makes a difference. I placed an online order, was supposed to be ready for pickup at 11:45, sandwich's weren't ready until 12:15 so it was over an hour to get my food. I got home and noticed one sandwich was missing, I should have looked before I left knowing the reputation of this establishment but was so frustrated with the length of the entire process I just wanted to get out. I called the store back to speak with someone about getting a refund on a sandwich I paid for only to hear form the employee we are to busy to take a call. I said you need to refund me my money and their response was we will call you back. Guess who never called back! Filed a formal complaint with jersey mikes corporate as well, still no response from the ownership. Really sad to see how far customer service has gone down the drain. UPDATE: I appreciate the owner responding and getting in touch with me. That's a step in the right direction. read more

THEE BEST JERSEY MIKES IN DENVER AREA I have literally drove 15 miles to eat at this specific chain because the employees actually care! They are always sooo welcoming! There sandwiches are art! They care how the cheese is applied and all the toppings so they don't slide around. Not including this is the one location where the soda doesn't taste like dirt water! The cream soda is MY FAVORITE! read more

Awful . While waiting for my order Watched 3 employees 1taking order Writing down ( probably community pencil) with gloves on. Slicing meats and laying on the counter ( not cutting board). Nothing placed under just sliced meats. Looked over at cook. Waiting too long for my order. Sat along the other 3 orders of philly sandwich's. Couldn't figure out why all 4 were cooking away why cook just kept staring at same 4 orders (slips of papers ) Guy on register/putting together cold subs always had same gloves on as well. Never took off to run register. My Philly sub was so heavy in my stomach. Hoping for no next day Hugging the porcelain chair. No. Oh yes, i did find a small slice of onion & green peppers. Dry . Store was filthy in front of counter. 1star for not getting me sick read more

Horrible. Placed order with App. Realized immediately that it was for another store. Called the store and spoke to Skylar. He said I have to call corporate to resolve the issue. I asked what's that phone number? He said I would have to wait about an half hour while he looked for it. Unacceptable. I held on the line, 5 mins later he said he had no idea what their phone # is. WTF? How does this place operate day to day when they have no idea what their corporate #is? Never was fixed read more

I used to love jersey mikes until I got a steak and cheese wrap with pieces of bone in it. Not just one piece but 6 pieces. I broke my front two teeth biting into it and have had to get my teeth fixed numerous times. I spoke to the manager when it happened and called to franchise owner at the number the manager gave me. I tried contacting the company to no avail. NOOONE GOT BACK TO ME or my lawyer!! So I now have a crazy huge dental bill. Would be great if such a large franchise cared about its customers safety and health. Yes, I do have the wrap still with all the pieces of bone in it. Thank God my 6 yr old didn't have any. Would love someone to contact me. read more

Place was empty at 1:00, employees standing around. Waited five minutes for someone to take our order. Then we had to wait five minutes for them to finish cleaning The grill; came out to the lobby not a single table was clean or wiped down. place was just nasty. Worst Jersey Mike's i have ever been toi read more

I was super stoked when I got the Birthday email for a free regular sub sandwich and 22oz drink for signing up to the email program. I went there for lunch and tried the pastrami melt. It was so delicious and hit the spot. I should have asked for a pickle. The employees and manager were on top of their game and helped everyone in the restaurant with enthusiasm. They work so hard and should be recognized for their efforts. Nice clean restaurant, super efficient and plenty of seating. Plenty of parking and a great overall experience. read more

Jersey Mike's Subs - Ordering line - Fast Food Near Me - Aurora, Colorado

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Stopped in on my way from the airport....Very impressed with the staff...Friendly, courteous- and the #56 philly was excellent. In this era of knocking the younger generation. I was deeply impressed with the professionalism of these young men!.... In doing so, they received the coveted 5 star rating read more

My son ordered a pepperoni sandwich and the idiot that made the sandwich forgot to remove the plastic wrap on the plastic wrap. "Yummy Plastic " we will be avoiding this place for a while read more

Only reason I gave this a 2 was for all the other good service I did get. Overall, they have been great until they got new people that don't seem to care about your order. Several months ago, I had ordered a pick up and used my points. I asked for no sauerkraut, and Mike's Way on my pastrami. This was the first time this order was wrong. I was already home, and brought home our order for dinner. I called to let them know, and I told them that one of the sandwiches was wrong. They said I can come back and they can remake it. I said I just got home and had a long day at work, and they said they would have a manager call me to credit back my points. Never got a call back. Called the next day, and their manager seems to be always in break when I call. I gave up getting back my points. 144 points wasted on a Giant Pastrami I couldn't eat. Can't have sauerkraut. Today 8/2/2020 - ordered a pastrami with no sauerkraut and Mike's Way. Got home, and my order was wrong. There was so much thousand island dressing that my sandwich was soaked it in, and sauerkraut in the pastrami and soaked in the thousand island. So, I called and told them my order was wrong. They said I can come back and they will remake it. I said, "I'm like 15 mins away, and I would like to talk to a manager." The girl said that, "The closest manager we have us on break, and the real manager will be back Monday." She said she would have the manager call me back. I said "Really? Because the last time this happened several months ago, no one called" She said, "Oh, I promise a manager will call you back." So I gave her my number, and asked her to repeat back the number. She said, "Ummm, can you repeat it because I think I missed a number." I'm like, "Tell me what you have?" She was like, "Umm." So I proceed to say, "Oh, you didn't even write down my number. I'll call back when the manager is there." And hung up. I wasted another 144 points for a Giant Pastrami because I can't have sauerkraut. Yes, we go to Jersey Mike's a lot and even used their catering several times, and earned a lot of points. They seem not to care for your order either when you use points. At least that has been my experience with this two orders I used, using my points. I have kids and not going to repack then back in a car to get a sandwich. It's seems to be when there is a problem, the manager seems to be on break, and they don't really get your number down. Terrible customer service! What happened to work ethic? I know this isn't an ideal job for everyone, but it's still a job and you don't treat customers this way. read more

Ordered in line, my wife waited 40 minutes after it was supposed to be ready and still no sandwiches. Only made sandwiches after she became upset. People walking in and ordering got food first. Why offer online if you can't or won't make the sandwiches when you say are. 19 people waiting for online orders. Couldn't do refund - won't go there again! The online tells you when to come. They take online orders and don't shut them off when they are to busy. Customers are not a priority- to bad cuz sandwiches are great. Management should be replaced. read more

This place is terrible. I went in got two number 56 sandwiches. No special request except add Mayo. Even asked if it was done correctly. Drove all the way home. No Mayo, no peppers onions or jalepeno which is the sandwich. I called and they told me to drive back and I could have a free sandwich. Terrible service. So disappointed. read more

We used to eat here once a week but the service is so bad we've stopped eating here. A few months ago they were out of bread when I went in on a Friday night. Today there were people that waited an hour for food. We ended up leaving because I'm not waiting an hour for fast food. read more