This is definitely a brave new world we're living in. AI is slowly taking over -- and now it's even at the drive-thru! The Wendy's on Smoky Hill & S. Gun Club Road is now AI-powered. It was definitely a strange experience talking to an automated voice to place my order. Once I pulled up to the window, I asked the employee to read back my order -- and sure enough, it was wrong. Thankfully, the human fixed it right away (shoutout to them for saving the day). Honestly, we don't need AI taking orders. It messes them up worse than Taco Bell after midnight. Food was fine, service from the staff was good -- but the AI ordering system? Not a fan. Bring back the people, please! read more

One of the managers, goes by Steven, is the worst manager I have ever seen and I feel horrible for the employees. I noticed that the employees had to stay overtime, past their shift just because a couple of cars had rolled in. If those cars don't stop, neither do the employees even if it's over 30 minutes past their shift. Steven yells at their employees and makes them cry from what i've heard, they made my experience horrible because of how they treat their employees. Nobody should go, until steven is fired. read more

The lady at the window was very rude and she charged me an extra drink even though they got it wrong the first time and when we ask for extra sauce she was very rude about it and throwing it at us I would recommend never going to this location read more

This place needs to review how it's employees handle different situations. Some door dasher took my order and they didn't even verify a name, number or anything. This took 15 minutes to fix. Another time, I went in and waited up front for 10 minutes with no help or assistance from anyone. Completely unprofessional. That team needs to step it up read more

As much as I love Wendy's, the manager of this location needs to step it up a bit. After traveling for a few days, I stopped at this location on my way home from the airport for a good burger. The time was ~7:30 pm and there were a couple of cars in front of me...no big deal. When it came time for me to order, I pulled forward to the microphone/ intercom....and waited....and waited for 3-4 minutes- giving me time to shine my phone's flashlight on the Menu Kiosk that had a backlight burnt out and decipher the menu items in the first panel.... I ordered a Double Baconator and an Iced tea with Lemon......I pulled forward to pay. The kids working in the drive through were chatting and giggling amongst one another, and the first girl handed me my drink.....In typical fashion, I inquired to verify the Lemon was added, and she quickly replied that they don't have any Lemon. ( no apologies, Grrr!)....Another worker came from within the store and handed my burger pleasantly....I drove off- and took a drink.....only to find the ice tea provided was sweetened tea, which I didn't ask for. A sad state of affairs!.. Wendy's used to be one of the better burger joints, but more recently, many of their locations seem to be sliding in quality; especially this one! read more

I honestly never write reviews for fast food joints because they all kind of suck sometimes, this place takes the cake! They have kids working there which is fine but not if they are just standing around chit chatting. I went to the drive thru last night and it will be the last time I go to this location. There is a huge problem going on at this location, there are plenty of workers but missed managed for sure. There was 2 cars in front of me and it took a half hour, when it came time to pay I waited 10 minutes for my food(mind you I'm the only one there plus all the workers). I got the food and it looked like someone sat on everything and zero love. No way was I going to eat it(somehow I paid $47), I ended up saying thanks but no thanks can I get a refund and you can keep your trash meal. I got a refund and drove away sad. Sad some reason this location sucks, btw it has always sucked. This place has been slower then molasses since 4 years ago btw(no pandemic excuses or lack of workers excuses). Run from this place! P.S. I'm contacting corporate since whoever owns this place is killing the Wendy's name! I'm going to even contact the health department! Good luck slum business owner! read more

PUBIC HAIR IN MY BURGER Ordered food in the drive through for me and my family.. got home and found a pubic hair in my hamburger. I notified corporate. They said they expedited the issue and that I should be hearing back from the GM. NO ONE bothered to call me back regarding the matter. read more

Wendy's - a piece of paper with a circle drawn on it - Burgers Near Me - Aurora, Colorado

Overall, the burgers are pretty darn good for just a drive-through if you're looking for a quick burger and not having to go into a restaurant and sit down and be waited on. The food is always been fresh here and it's always been clean and I've never had a problem. The staff working here always been cordial. Food always has been hot or made to order. read more

Order was wrong. Tried to call and I just get hung up on. Last visit ever. The staff is friendly but can't seem to get the order correct. read more

Went through drive-thru today. I ordered a Dave's single no cheese, a four piece chicken nugget and a medium coke. Simple enough right. Well perhaps not. I pull forward and I am handed the bag. It has fries on top. I tell the guy a didn't order fries and where is my chicken nugget. He said the nuggets are on the bottom. I then ask for my coke and they hand it to me. The lid wasn't on right and it dumps all over me and in my car. Do they care, NO. I have to ask for another coke. I get my drink and pull forward. I pull out my hamburger and of course I find cheese. I look at my receipt and I was charged for cheese and a large fry and a small fry. I didn't order these items. It's not rocket science it's just a burger place. I still would think that the girl pushing the buttons at the registor could push the correct button as you give your order. If you think about it the worse they are at there job the more money they make. OMG read more

This location has really turned things around. The drive thru is much speedier and the employees seem to actually give a care, and are typically polite and prompt. Food is typical for Wendy's - generally pretty good. read more

Usually get fresh fries from this location !! It's my go to for when I'm in a hurry to get food. They said it fast food!

Went here for lunch yesterday with my daughter anm mother. Line for drive-thru was absolutely ridiculous. All the way out past the gas station. So went inside for carryout. Waited 20 min for food. While waiting I observed all the little kids scrambling and confused. Lack of coordination and management. No one was in control of anything. Honestly if they used both lines, one for drive-thru and other for inside orders it would run so much smoother this location needs some serious help to turn it around. And my food and drinks were terrible. Drinks were warm and flat. Lettuce was starting to turn rotten. Fries were cold and stale. Will be calling corporate tomorrow to discuss it with them. This location seriously needs new management. read more

Talk about rude. Did a mobile order for inside pickup. Get to the store and the door is locked so decided I should wait in the drive thur line. After waiting 15 min in line finally get to the speaker and told to go ahead and pull up. So I get to the window and no one says a word finally she starts trying to hand me stuff and I say that isn't mine. So some lady with short hair in what I'm assuming is the managers says your order isn't ready. Pull up to the door. So I move up and this same lady comes out and berates me for not going to the other side of the store where the door is open. I ask how am I supposed to know that, without a sign. She continues to act like I'm just supposed to know and then tells me fuck you. Great service wendys. read more

I hadn't had a Wendy's 6240 S Gun Club Road, for a spell, but that Dave's double for $2 on my app I couldn't resist. That's all I ordered from the drive thru. Got my sandwich quick and went and pulled over to chow on my sammich. I pulled it out of the bag and it felt pretty heavy. Oh, this is gonna be good and fresh. As I opened up the foil paper wrapping a decent amount of red grease poured out of the wrapper and onto my lap. Good thing I was wearing work clothes and have seat covers. I look at this double cheeseburger and the meat looks kinda gray, but I'm hungry and take a bite of it. Hmm....something ain't. No, I look at it and take a bite next to the one I just took. Yep, this thing is pretty much raw. barely warm and I just got it. I spit the second bite out. Nasty, nasty. I go back go inside to show them. I already knew I didn't want another one, and I was so disgusted I didn't even want my money back. but I wanted them to see what product was going out the door. The girl at the counter said, " uh oh", when she saw the hamburger on the counter. I just said, "take a look at this." she looked and said, "oh my God." Well that was enough for me. They wanted to try and make me another one, and I just told them I lost my appetite and I didn't even want my $2 back. This isn't just Wendy's. It's the way our country is. I won't be going back. I was looking forward to one of them new breakfast burritos, but just can't do it. read more

Worst Wendy's around. I ordered through UBEReats. Double Dave's, no cheese, lettuce, pickles tomatoes Baconator, spring mix, shredded cheddar cheese French fries with ketchup Sour cream and chive baked potato Coke Zero Chocolate frosty Vanilla frosty I got: Ice cold double Dave's, no lettuce, no tomato, no pickles but about six ounces of onion Ice cold Baconator with one wilted piece of lettuce and American cheese Ice cold French fries with ranch dressing Ice cold baked potato without sour cream No Coke Zero Chocolate frosty, no straw Vanilla frosty, no straw You have got to be kidding. UBEReats told me to contact Wendy's, who told me too fucking bad, bitch, we don't like UBEReats. read more

This place gets hammered on its Yelp reviews, unfortunately for years, without any apparent attention by management. I didn't look at yelp for a fast food restaurant...bad on me, as I would have avoided this place. Arrived around 5:30pm, and the drive through line was around the building. I went inside to order, and used the kiosk, which is leaves a lot to be desired. it was hard to navigate and not intuitive. not really the local restaurant's fault. However, I was the only person in ordering...and it still took 15 minutes. at least it was fresh. The state of the place was pretty sad. Its an updated restaurant, but is poorly managed. There was trash on the floors, lots of tables not bussed, just not clean. I was shocked. Lots of people don't like mcdonalds, but at least they tend to keep their joints clean. The customer service was flat, but other than being slow, was at least acceptable. read more

Let me start off by saying, OH. MY. GOD. This place is awful!! Took 32 minutes and 6 seconds to get my S' Awesome Bacon Cheeseburger, and yes I timed it. I have only had poor experiences at this restaurant. The kiddos in the kitchen were eating the french fries with their bare, filthy hands. They were also drinking from the lemonade machines... Not to mention the disgusting awful terrible thing I overheard whilst waiting, I heard a young caucasian female screaming at her coworkers and saying how filthy it was back there, and it made me lose my appetite. Why would I get a s'awesome bacon cheeseburger from a nasty, dirty restaurant? I am shaking while writing this in my blue 2012 PT cruiser. Save yourself the visit and go elsewhere. This is a portal to hell. read more

Guess they aren't open past 11:45 when their hours say 1:00..... places an order in the mobile app and it says they are still open too!

THEY GAVE ME RAW CHICKEN Stopped at this Wendy's to pick up some food for the family and myself. I was the only car in line. Got my food and headed home. Started with some fries only to find that they were cold. No one likes cold fries, but that's not even the worst part. I open up my homestyle chicken sandwich and instantly notice the sandwich is a dark brown/ blackish color. Definitely looks overcooked but I still take a bite. This sandwich was so hard, it actually hurt to bite into it. I take the sandwich apart and the meat looks like one of those super dry jerky treats that you give your dog. Nearly took my appetite away but I thought "Hey, I understand times are tough right now. (Covid) Maybe they just made a mistake." So my dad calls them up and complains about the sandwich. They apologize and say they're dropping a fresh sandwich right now. I head out once again and pick up the new sandwich. The manager apologizes and even throws in a free frosty for the inconvenience. Best believe I park after getting the sandwich and take a look at it before heading home. The new sandwich feels hot to the touch and everything looks good so I head back home. Boy was I wrong... I finally get to sit down after a long day and enjoy my food. I take a bite out of the sandwich and instantly spit it out. The sandwich is RAW! Completely inedible. Wasted my time, money, and gas for a company that can't even fry a sandwich correctly. Didn't even bother trying to get a refund. I've worked in fast food before and let me tell you, it's really not that difficult to drop chicken in a fryer. I highly recommend not eating at this location, unless you enjoy overcooked/ raw chicken. Do yourself a favor and spend your money elsewhere. read more

Wendy's - Ordered a Homestyle Chicken Sandwich but got a dried up dog treat instead. - Burgers Near Me - Aurora, Colorado

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Food is good and service is amazing the lady was very nice needs a raise and we got our food fast

Probably the worst Wendy's I've been to. With plenty of other fast food options nearby I wouldn't even bother eating here. The staff was extremely rude to me when I ordered and even messed up my order. When I told them my order was wrong they were talking to me as if I was in the wrong. I waited for them to fix my order and it took twice as long as when I ordered the first time. Seemed like they were just trying to inconvenience me. Would avoid by all costs! read more

Slow service - took 30 mins for fast food. Order was wrong and nothing tasted freshly made.

Outstanding customer service!!! Eric the GM and Daphne are absolutely amazing humans!! Was greeted with huge smiles under the masks, great positivity coming from them both! I ran into a huge issue after flying in from out of state and without any hesitation these two kind souls helped me out tremendously! I cannot thank these lovely people enough and there's no doubt good karma will be coming their way! Bravo.... read more

I was shorted 7 chicken nugget from my 50 piece combo. This was absolutely unacceptable and I am mildly irritated. 6.7/15 would not buy 50 nuggets for my lovely family from your humble establishment EVER again. I ONLY GOT 86% OF MY ORDER! :( read more

Manager with short hair has the trashiest person that I have ever spoken with , received no help from anyone

Horrible service every time I've been there or ordered from there order is always wrong and no one working ever give a crap. How are they even still open? read more

Just like all of the other reviews, I've had constant wrong/missing items but the somewhat tall, extremely rude girl at the drivethru is the worst part of the experience. Please corporate Wendy's do something, change something or business will dry up. read more

Because it's convenient, this location has been a hotspot and we've had many visits. Through so many subpar visits to this location past 5PM this visit left us with a good taste in our mouths literally and figuratively because of one reason. Jasmine who served us with patience and kindness making multiple runs to grab extra sauce packets, cups and everything in-between. Jasmine was a fresh breathe for this location and took pride in explaining the foundation in which one we donated to (for the frosty tags of course) but thank you Jasmine for making a usually awful but convenient visit to his Wendy's great :) read more

Wendy's - a tray of food on a table - Burgers Near Me - Aurora, Colorado

Shitty delivery from grub hub no notice of delivery freezing cold food no knock on the door or notice of delivery only one start just so I can post I will deal with DoorDash from now on what a waste of money read more

Face it, sometimes you just don't have time for a nice meal and just need a drive-thru! This Wendy's is the closest fast food to my house so guess where I go? Unfortunately (or maybe fortunately) I think this particular location has cured me of my drive thru ways. This place is slow - painfully so. Then, they ALWAYS get my order wrong - ALWAYS. On top of that Wendy's prices are way too high for even fast food and this food is always sloppily put together. Oh and if want fries, don't go to this one - they never fill up the little cup all the way - NEVER. It just sucks! I actually like a Wendy's burger from time to time, but this place takes no pride in their food and I will likely not go there again. I have been burned too many times! read more

employees are all teenagers and they found it fond to give me my food without a lid. How is that close to sanitary? I just threw it away. Dont go here unless u want ur food spat on. read more

I just got back from Wendy's, went to get my burger and they had gotten the order completely wrong. I wanted the burger without the cheese sauce so instead I got it without the lettuce, tomatoes, pickles, and onions. I was going to let them know how bad their service was but I didn't get a receipt either and you can't leave a review on their site without the store number which is on the receipt! I was never a big fan of Wendy's, but I did like the idea of their new pretzel bun burgers. But since they only offer the pub Style, I won't be bothering again. Because not only did I not get what I wanted, but what I did get was dry and most of it ended up going to the dog! I doubt seriously I'll be going back there again for anything other than ice cream. read more

I live five minutes from here and usually go out of my way to avoid this place, because it always takes forever to get food. Doesn't matter if you're on drivethu or inside. I risked it today because my husband was craving a burger. 40 minutes in the drivethru to get my order wrong. When I told them the cashier at the window tried to argue with me about what my order was. Manager intervened and thankfully replaced it. Tip: if you MUST go here, give yourself tons of extra time and check your food at the window to make sure it's what you ordered. Staff could seriously benefit from retraining, because I've lived here two years and it's always been like this. Edit: I just bit into my spicy chicken wrap and it was made with some kind of honey mustard bbq sauce instead of ranch. That's... not how you make this item. Way to go, guys. read more

Every single time I go here my order is messed up. It's not that we're difficult, we just need a plain baconator with no sauce. Once again, it's wrong and unfortunately I can't trick him, he is smarter than that (thankfully). I'm giving 3 stars because I spoke to the manager, a new guy in the last couple weeks, and he's so kind and apologetic. I felt bad for calling so upset and unladylike. BUT it's still very frustrated. Learned my lesson about checking before I leave, my fault. We were just so rushed and I didn't. They will remake it next time, so we will see if the 3 stars sticks. Wishing the new manager luck and success! It is a big task and hoping he can straighten things out. read more

Please don't come to this location. Every burger we bought was extremely salty. I know my limit on salt, but it tasted like they dumped a handful on every burger we ordered. read more

UPDATE. Not sure if there has been a change in management, but things are starting to turn around here. After avoiding this place for awhile, the kids finally badgered me into taking them again a few weeks ago. Service was fast and food was good. I went again tonight and the service was fast again (though the fries were overcooked and under salted). They are definitely improving. ORIGIANL REVIEW. Slowest Wendy's in existence. I only come here when the kids REALLY want a frosty and I cringe every time because I know the wait will be at least 10 minutes in the drive through no matter what. Came the other day and there was literally no one in the drive through -- still took 11 mi read more

The grandkids wanted this for lunch. Even though my experience there has not been great I went through the drive through. I ordered the kids meals. Again they didn't get the orders correct and forget the sauces. I pulled through again to get it corrected. They were rude and did not apologize. Probably the worst Wendy's around. It's too bad cause I like their food. read more

If I could give this review negative stars I would. This location has never been good, slow service, cold food, attitudes from staff and management and it's only getting worse and worse. Stop coming to this location it's not worth it! read more

I honestly don't know why I keep going to this sh*thole. I ordered on the mobile app and selected drive through option. Got to store and got in line. Line was a mile long. Attempted to change pickup method to inside but it was not an option. Tried to cancel the change and got double charged for my order. Waited 15 minutes to get to the order box and was told mobile orders you had to go inside to pick up. At this point I'm f@ckin p%ssed off. I go inside. Two mobile orders waiting. I asked about bring double billed and was told I'd have to call customer service. Order pickup method change attempted at 5:45 pm. Picked up order inside 6:01 pm. 5 minutes later I get an alert on my phone the order was ready. While inside the store I found the fountain machines out of a boatload of flavors and no lemonade. See photos. This place is consistently a sh#t show with poor service, slow as f¥ck, app inaccurate on pickup methods and junk not being available. Quality is our recipe my ass!! Save yourself the hassles read more