I went in 2/10 at 4:35pm and encountered your manager Mary. I asked for Two Cauliflower Crust Pizzas and as I am prepared to start the first order immediately she says, "what's sauce on both!" I said these are different pizzas and have different sauce. She then rolled her eyes and huffed her breath. I ignored her and just went about my order. I tell what sauce on the first, and haven't even told her what cheese then she proceeds to ask again what I wanted on the 2nd pizza. This was frustrating because she's obviously rushing me, and didn't get my first pizza done. I told her the cheese and she put small amounts so I asked for more, she then grabbed more, again rolling her eyes and put more on. Then again started asking about the second pizza to which I finally told her I would like half bbq, half marinara and pesto. Which again she put small amounts, and I asked for more. As I'm asking for more she keeps huffing under her breath like she's unhappy to be there while at the same time rushing me. Back to the first pizza I'm getting ready to ask for toppings, she interjects "No meat?!" And I look at her and say No. I ordered my veggies and as I'm ordering she kept putting small amounts so I kept having to ask for more which again was frustrating considering she's rushing me, and can't even get my order correct. Then as she finishes the first pizza she says, "If you put too much sauce it doesn't cook the toppings properly." I'm thinking to myself, 'Why does she feel the need to even say a remark like that? its my choice if I want extra sauce.' so now to the second pizza I asked for Chicken,steak and pineapple and she shorted me on the pineapple so I again asked for more. And as I am saying toppings she kept saying,"Huh?! Say it again." So by the last topping I asked for Mushrooms and she did the "Huh?!" Thing again. By this time I had it! I tell her loudly MUSHROOMS! And then she remarks, "You don't have to be rude." I said, "Rude? You've been rushing me this entire time asking me 15 questions at once and can't even get my order right." She responds, "I don't need you to be rude!" And I responded,"And I don't need your back talk just make my pizzas!" She throws her hands up and walks to the back in the kitchen, where now the girl at the register is looking dumbfounded that she just walked off. So I ask the girl at the register what is her name, and what is your supervisors name? She tells me her name is Mary and she is the supervisor. I pay for my pizzas and I'm continuing to talk to the girl at the register and asked her if there is a corporate number. The girl at the register said she's new, Mary then walks back out and yells to me, "YOU CAN EMAIL HR@FIREDPIE.COM AND IM MARY THE SUPERVISOR." I said ok, and as I'm waiting for my pizzas to be boxed up, im talking to the girl at the register still. By this time there is a line of customers, and Mary sees me expressing my complaint to the girl at the register and tell her what horrible customer service this is and the girl at the register is agreeing. Mary then stops helping another customer and says, "Sir you were the one being rude and I have line of customers out the door!". I then said, "Don't talk to me, go help the other customers." Mary again tries to talk to me, where now other customers are getting involved, and I tell her, "Help your other customers and stop talking to me!" Then she finally stopped and went back to helping the other customers. I took my pizzas and left and didn't even think I was going to file a complaint, I was going to let it go. But I felt obligated to say this because she cannot go on treating customers like this and think it's okay. Her attitude from the beginning was uncalled for, her rude remarks were uncalled for, her running off while completing my order was uncalled for! At the time I was the only one in line so I couldn't understand why she was in such a hurry to rush me out of the door. This is poor customer service, and even worse coming from a supervisor. Is this the example you want her giving other employees? This is how you treat people who are giving you business? I've come to this fired pie for years and never once have I encountered someone this rude, and completely incompetent on how to deescalate a situation. If she hadn't of said anything and moved on all of this could've been avoided. Instead she decides to make a scene and upset not only myself, but other customers and co workers. Someone needs to have a one on one with this woman and give her additional training. And if she's that unhappy with her job, leave! But do not take this out on customer's. My meal is already cold and I haven't been able to enjoy it because I'm sending this message. This was completely uncalled for, and I am disappointed in Fired Pie and who they're putting in charge.
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