Adam got back to me within 10 minutes of my initial inquiry. He was able to come by the same day…read moreand fixed the car radio in my 17 year old daughter's vehicle. Pricing was up-front and fair. Hard to beat that kind of service. The next time I have an issue with any car audio, I'll be calling Nice Guy Audio.

SCAMMER! Might be a…read morenice guy...but, more importantly also a total scammer! Hired to install a system on my boat.... - bait and switched equipment, stole my existing equipment, charged me for gear he didn't install...systems was left incomplete and barley functional and I'm $5000+'s into this. I even gave him the choice to do the right thing and repay and return - instead he chose to do nothing and deal with authorities and the courts. Ping me if you had a similar experience as this level of fraud shouldn't be propagated on Facebook or Yelp.

I had a very good experience working with Josh the manager of this location. I went in for a quote…read moreon a new Alpine system for my Jeep, when I noticed you did off road lights I figured why not! Josh was a total pro and kept me up to date and in the loop. The installation went perfect and the system is awesome. Thanks Josh

Customer service could of been way better. Granted he was there by himself, while I was talking to…read morehim he answered the phone an held a full conversion with him an handling other things. He just seemed like he didn't care if bought or wanted to provide quality service. Especially for the prices that were displayed.

I had a new stereo installed in my car by someone I knew. The unit was designed specifically for my…read morevehicle and included Bluetooth, GPS, and a backup camera. Unfortunately, after the installation, I discovered that most of it wasn't working correctly. The backup camera wasn't connected at all, and when I reached out for help, the installer stopped responding. At that point, I was out the money I had paid--including a tip--and had to find someone else to fix it before moving across the country. One of the main reasons I purchased this system was for safety during my cross-country drive. Since the Bluetooth phone connection wasn't working, I was forced to hold my phone against my chest under my seatbelt while driving--not safe and certainly not legal. To make matters worse, several installers refused to even look at my Android-based unit. They told me those systems are usually installed incorrectly and rarely work properly. Thankfully, they were wrong. I took my car to Custom Car Concepts, and from the moment I arrived, the experience was completely different. Mike got me in right away, properly installed the backup camera, and made sure everything else was working exactly as it should. Did I have to pay to have it fixed? Of course. But the price was more than reasonable, and the work was completed quickly and professionally. To say I was impressed--and relieved--would be an understatement. This is absolutely the place to go if you need car audio or electronics work done correctly. I can't thank Mike and the team enough for helping me out when I really needed it.

Submitted two request for information over the span of 3 weeks via their website for a dash cam…read morepurchase and installation and didn't receive a response to either inquiry. Apparently they didn't want my business, so I took my money elsewhere.

Second time using these guys to install dash cam. You spend so much money on cars, its really a…read morenecessity at this point to have one. And in a accident, you want it to work. Its too important to look for the cheapest. You can bring your own camera or buy one from them. You can go to shop or they will come to you. The job they do makes it look like original equipment that came with the car. Will keep coming here and definitely recommend them.

Came in to fix my dash cam and John was the nicest person ever, not only did he fix it but he…read morehelped answer all my questions. I had a great experience with him and the staff I recommend this place to anyone looking for dash cam installation or needing help fixing it. I will definitely be returning.

I honestly have nothing bad to say. I brought my truck in because my speakers weren't working but…read moremy sub was. They immediately got to working on it and found the issue within 15Min. They even looked into another small problem I was having with my reverse camera and gave me a solution. I'll definitely be coming back when I'm ready to add more to my sound system. Great pricing compared to other s as well. AND THEY ARE OPEN 7 DAYS A WEEK

Great service help me out when I realized one of my used subwoofers was damaged. They fix it with…read moreno issue would recommend good people.

Fast and great install last month. Helped with an older…read morevehicle, which has limited choices

I do not recommend this shop for vehicle electronics installations…read more I contacted them beforehand with very specific details about my fleet vehicle and the hardwired GPS tracker I supplied. I explained the features I needed, and they assured me they could complete the installation correctly. I even offered access to the tracker app so they could test their work, but they declined. After paying a premium price for the installation, I discovered the lock/unlock functions were reversed. I called and was told to bring it back, despite the shop being over an hour away. Shortly afterward, my vehicle developed an EPC warning light and check engine light related to the installation. Their only solution was to bring it in on their schedule, which caused me to lose a scheduled reservation and more time. I ended up taking the vehicle to the dealership because I no longer trusted the shop to work on it. The dealership had to repair the issues, and I was left covering the cost. What should have been a $250 job ended up costing me around $1,000. The mistakes are frustrating, but the lack of urgency and accountability afterward was the biggest problem. I would not recommend this shop for important vehicle electronics work.

The entire experience was amazing. Helpful on what exactly I needed. The staff was very…read moreknowledgeable without over selling.

Last year in the Phoenix New Times I saw an ad for Sound Image, and being that we just ordered a…read moreCarPlay system for our 2010 Toyota Tundra, we needed someone with experience to install it. I called Audio Express and got a quote, but they didn't sound very confident. Then I called Sound Image and spoke with Will and that changed everything for me. He was friendly, knowledgable, and had that old school "I got you" vibe. Almost a year later, still holding onto the advertisement, I called again and told them I was coming in for the install on my husband's truck (birthday surprise). I got there right when they opened - First Come First Served 10am. I brought in the system, they verified the price, and within 15 minutes my truck was back there. I had my little guy with me, but he was entertained by the free arcade games, and convo with Jon. Couple hours later my truck was done and the CarPlay System was looking clean in our truck! I had to mess with the sound settings a little to get the bump back, but that wasn't too hard...and I like to do it. Bring cash for the best deal, but credit cards are accepted too. Will, Sal & Jon will make sure you're taken care of, and if they can't/don't do it, they'll tell you. Thanks for the clean install!