Went here Friday night with my father before going to the movies. We both had a wonderful time. I love the AYCE concept. Basically you grab as many bowls as you want and fill them up with as much pasta, noodles, rice, starches, vegetables, meat and seafood as you want. Then you take your bowl over to the grill and watch the chefs cook your meal in front of you. It truly is a wonderful experience and at a very reasonable price of $20.99 for dinner. Several menu items did stand out. On the seafood front, the calamari and salmon were flavorful and delicious. On the meat side, the pork rib and turkey burger were satisfying. And yes the restaurant has bread to accommodate your burgers and hot dogs. I love this restaurant and hope I get the chance to return someday. read more

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My food was cooked with others food. I was cold and as hard as a rock. Not do consumption!

Great food and very flexible if you have allergies!! The vibe is cool but very dark inside and some food do mix in with others but makes sense with a buffet. read more

Want to love this place but every time I seem to go there is some drama... so we go on a random tues night... The place seemed empty, Ooh except for the teenage party of 150 that walked in RIGHT WHEN WE GOT THERE... Other than this huge party there was only like 5 other tables... I was soo bummed.. Although we were over in the corner in our own private little area, but it took 35 minutes to make a plate each time that was very frustrating... Mike was our waiter & OMG - is he an experience... I was half molested, Kissed & yelled at for not giving him my # on several occassions and I imagine his whole ploy was to try to spoil the fat chick in compiments assuming I dont get them from other people for a good tip, but that didnt work for me and after a while he started to teeter on Obnoxious... He was def a laugh & enjoyed him but it was old FAST... We realized as we were on our 2nd place that the appeal of the place was kinda over for us & we prolly wont be back for a while... It always sounds great but then you get there & are like, Ugh... same old same old... Drinks are that fabulous, and the price for what you get I mean if you make 10 plates then its worth it, but to just eat 2 plates for me Id rather go elsewhere... Ooh Fire & Ice I wanted to soo love you so much more, but unfortunatley I think we must part ways for some time! read more

Fire + Ice - American Near Me - Boston, Massachusetts

absolutely horrific. my pasta was crunchy. my broccoli was mushy and the rice was cold.

Food was decent at the time. However, ended up getting very bad food poisoning about 8 hours after the meal. read more

I haven't been here for over 10 years so it was nice to see that it was still here. Not much has changed, the food and drinks were mediocre at best. But the atmosphere was fun and chill. You get to select proteins, veggies, carbs, and a sauce. Because they cook everything before they top it off with the sauce for a brief moment, the flavors came out very segregated. Yes, for its price and unlimited trips to the grill, it seems like a good deal, but I rather have above average food when I go out. read more

Just ok. Odd to stand around and wait for food to be cooked. The marketplace starts with salad which is also strange when that is not cooked. read more

Let me start by saying this was my first time and I will definitely give it another chance to be better. And the place has a pretty cool concept! Build your own hibachi, which my boyfriend really enjoyed! We both ordered a drink (the bikini bottom and a pinktini) both were horrible. Very watered down and no flavor--and they weren't cheap! I ordered a side of fries which didn't come for a while. Once I reminded the waitress she brought out completely inedible fries. They were so overdone that I had to give them back. Then they gave us the bill and overcharged us for dinner and still charged me for the fries. All of this was in front of a manager who NEVER SAID A WORD. No apology no smile no checking in. Very disappointed with this entire experience. But the drinks were truly the highlight of how bad this all was. They were BAD. Not worth any money. read more

fiance and I have been here a few times for dinner and they've never disappointed. food and service is always wonderful. love the atmosphere here too. this restaurant is in mine and his top places for dinner read more

We used to go to the Fire + iCE in Cambridge for years but this was the first time here and, to be honest, it might be the last. First the good--we'd made reservations and didn't have to wait for a table. And the food was just as good as I remembered it--a great array of meat, fish, veggies noodles and sauces. It was a Saturday night and the wait in line wasn't too bad. Now the not-so-great--the service was abysmal. First, we were seated by a window with an awful draft (it was in the 20s). We asked if there was another table we could be moved to but they said it wasn't possible. Then it took awhile for our drinks to arrive and they were also slow in clearing the plates. I had to pile one plate on top of the other. We had asked for the check to be split between each couple (there were four of us) and that wasn't done. And speaking of the check, it took a long time for it even to show up--and then be picked up. After speaking with the manager, they did give each couple a free meal and there was an explanation that it was a new employee. I'll be honest--I'm not sure if I'm going back. We loved the food (that's why I'm giving it two stars) but not much else tonight read more

Food took hours to get, service was slow and rude, ambiance was full of crying children and cooks not doing their job properly

Don't be fooled- although Fire and Ice talks lots about their updated COVID procedures, that's mostly just talk. Checklists to order were nowhere to be seen, and customers could freely walk up to the open air, self-serve build your own bowl station. I was really disappointed to see your team and management not only decline to take the necessary precautions, but blatantly lie on your website and this page. Fire and Ice- do better. Talk is cheap, especially when 572,000 Americans and counting have died from this pandemic. read more

I came here with a couple of friends for dinner. We came on the weekend, and there were plenty of free tables so we didn't need to wait. This place is a Mongolian barbecue style place, where you pick your ingredients and they put on a small show cooking it for you. Overall, I thought the food was decent. There was a wide array of noodles, meats, veggies, sauces, etc. to choose from and they all seemed reasonably fresh to me. I particularly liked the salmon as someone that's partial to fish. The wait for them to cook your food can be a bit boring, especially if you go up for seconds, but if you're grabbing food with your friends this shouldn't be too much of an issue. The food tasted pretty good; no better or worse than I had imagined. They tend to overcook the food a bit, but that's unavoidable given the array of things people tend to throw together in a bowl. One thing to note is that when they cook food, they tend to cross contaminate a bit with the food cooking to the left and right of yours. They also use the same utensils to cook for everyone. So, if you're allergic to anything, make sure to be careful and let them know. Overall, I had a good experience here and would be happy to come back again. read more

Fire + Ice - Cooked plate with salmon, squid, noodles, etc. - American Near Me - Boston, Massachusetts

Nice laid back night . Food was great made to order. Not to fancy of a place but good food casual, birthdays. Wine was served in a regular glass instead of a wine glass. Shrimp was big and veggies fresh read more

More than disappointed...disgusted. The place is completely disorganized...was moved 3 times in the first 15 minutes. Table was dirty and damaged. Bathrooms were disgystiAppetizers were inedible and the main bbq food was less than average for the price (over $$120 for 3 people). Couldn't find my waiter. I just felt embarrassed for them. I will never return and will tell everyone I know to avoid it. After reading other reviews I don't now how they stay in business. Update: it was nice of fire and ice management to reach out to me after I wrote this review. We had a short conversation but I had such a bad experience I told them to keep the money and invest it in the restaurant. read more

Different take on Mongolian bbq. Very good, hip and diverse. Worth a stop if you run into one.

So I had no idea what to expect. Never been to ths place and went for the first time on New Year's Eve with a dozen 15 yr olds for a birthday party. Can I just say I was beyond surprised, even though very busy, our waitress, Abby, was attentive, kind and very helpful with our large party. The atmosphere was fun and lively and OMG, food was stellar. We truly did not expect such grat food and service on such a busy night, but we got it. Thank you to all the waitstaff, cooks and hosts who treated us like VIPs. We will be back. Happy New Year!!!! read more

Just took my family (a party of 12) there for my daughter's birthday. Honestly the 1 star is way to generous. My wife got pasta with mushrooms and shaved steak. The meal came with no mushrooms and ground beef. We got 9 burgers and when they came several of the buns were moldy. They quickly pulled them all away before we checked them all. We left without eating most of our meals or drinking our drinks and they charged me $300.00 (now I know why they took my credit card before they say us). Now to call Bank of America and dispute the charges. What a disaster. Food was terrible and place was empty. I feel bad because of Covid but you should still have standards and good service. read more

Fire + Ice - One moldy burger. - American Near Me - Boston, Massachusetts

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Not sure if it's because I'm older but back in high school, this was a fun place to go with a big group of friends. The setting seems different. Same concept but different vibe. You pick whatever you want and your sauce (or none) and the cooking grill master chef will cook your food. If you have food allergies, I highly recommend you to not come here. There's going to be cross contamination no matter what. The bar is still downstairs for grown-ups (sadly I am now). The food is whatever you make of it. Food will be fully cooked and fast. Lots is sauce options and salads. Servers are okay. If you get stuck with a table in the back, you may not get any attention. read more

My mama and I went Fire Ice n grill bar for lunch. The place is clean and people are friendly. The food is absolutely delicious. This restaurant kinda similar to buffet but all foods on bar is not cooked. You picked out what you want then you bring to grill and have someone cook for you. It was fabulous! Will def come that place again!! read more

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I honestly don't understand why this place doesn't have more stars. When I went on a Saturday night, I received amazing service and enjoyed an unlimited customizable buffet that was delicious and reasonably priced. Service : 5 stars Our waitress was super friendly and helpful. She came to check on us frequently and cleared out plates every time we went to get more food. Food: 4.5 stars How it tastes really depends on what you put in it. I loved the vegetables options, especially the bean sprouts. They also had a fantastic seafood section - full of various fishes, class, shrimp, and calamari. There are also burgers (beef and vegetarian options) that you can have them grill from you on the spot. Only thing is I really wish they had soy sauce as an option. Ambiance : 4 In the actually dining area it was a little crowded and the music was a bit loud. Downstairs is a bar I think which is also pretty loud. read more

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I've been here around 5 times. They're definitely worth it for Monday student night where it's only $10! The food is very good and filling - I always build my own fried rice, lo mein, macaroni dish, and/or burger. You definitely have to know what you're doing though. The first time I went with my family we had no idea what sauces + ingredients to pair, and we made some meh dishes. I am mainly giving a poor review due to dissatisfaction regarding service & management. My boyfriend and his mother went to eat and they had 2 coupons for free meals, one that expired 4 days later and one that never expired. They gave the waitress both of them with the bill, but she later came back saying that they can only use one coupon, and it had to be the one that never expired because she already put it in the system. I understand that the coupons could not be combined - it said this on the fine print of the coupon so that was my boyfriend's mistake. But for the waitress to automatically apply the never-expires coupon and give back the one expiring in 4 days, and for her to say its irreversible, is totally unacceptable. The one expiring in 4 days was useless to my boyfriend. My boyfriend won his coupon from a Groundhog Day fire+ice sweepstakes, and receiving it was the biggest pain. He had a back and forth of 20 EMAILS where fire+ice said they mailed the coupon and my boyfriend didn't receive it and then they tried mailing it to his work address and he still didn't receive it. I don't know how they could "mail" it 5-8 times with no success. Eventually my boyfriend said he would rather pick it up personally. The woman agreed, and then when he asked if he could pickup the next day, the woman said "oh I actually mailed it to your home". How incompetent can you get? I think fire+ice is a steal for Monday student night. But they are also a headache sometimes. Up to you whether to go. read more

Fire + Ice - Made my own Mac and Cheese and a burger! - American Near Me - Boston, Massachusetts

So I've been here three times now, none by my accord, and each time I've gone my dislike for for this place has grown more and more. Based on my last experience here I refuse to recommend or return to this establishment again. So the first time I went I actually enjoyed it. I had never been to this type of restaurant before where you pick your ingredients and they make it for you. Pretty much it's cooking without the hassle of cleaning the dishes after, so I was initially intrigued. Don't pile a ton of ingredients together that you like and want to eat, it'll most likely not come out as good as you hoped. I made that mistake. Rather think of a dish you would want to eat, get the ingredients for that, then add one or two more you're curious about adding and make that. It'll turn out much better. They also tend to leave the food on the grill for too long, so let me know if you want it taken off early. So first time, no hiccups, loved the cooking staff they were great, ate a lot and left feeling satisfied. The second time I came here for drinks downstairs. The charm had worn off and we didn't feel like going upstairs for food we could make at home with more options. So anyways, got drinks downstairs with friends and the bartender was very unfriendly and had an attitude the whole night so I know I left annoyed. Now fast forward to this last time I was here just a few weeks ago. My sister planned to have my graduation dinner here with our family since all the places she tried to reserve prior were completely booked. So we came here around 4:00-4:30 and they sat us at this long table near the front. At 5:30 the lady in front tells us we have to move or leave since a large party is coming. Key words "tell us". First off, there was plenty of seating when we got there so whether it was poor planning or overbooking on their part, trying to tell customers they either need to move or leave is never acceptable. Second, we were clearly done eating and if she was patient enough to wait 10-15 more minutes we would have left but instead she came back a second time and started to raise her voice and shout at my sister when my sister explained to her that you can kindly ask a party to move but never demand a party to, as she was trying to do. She then threatened calling the cops and stormed off when we asked to speak to the manager. So she came over a third time and rudely began to state how she could not reach the owner and they can't give out that information and she was calling the cops if we don't leave, it was crazy. The family next us saw what was happening and asked if we were ok and if we needed anything, and we stated were fine just trying to finish up our meal. However, she must've figured something out because the large party came up and there was enough seating for everyone. The cops came and stayed downstairs and could do nothing because aside from this women having a problem with us, nothing was happening aside from us finishing our meal. So when we were done we paid for our food and left. I am still in disbelief that happened and this lady would be as unprofessional to raise her voice, yell, call the cops, and throw a fit over seating. I do not like to assume that this lady may have had other underlying issues with my family but whatever the reasoning was, that is never ok and I will never tolerate poor and disrespectful management. read more

A little pricey, but amazing raw food that cooks in front of you. If you don't overeat, you didn't really go there.

this is a AYCE hibachi place. came here after a long day of work and was quite happy with the amount of food i was able to eat while not compromising the quality. the restaurant was not too crowded when i visited and wasn't too loud read more

Nice restaurant. Food quality is good. Variety of food available. Waiting time is ridiculous and some waitresses are horrible. Over all is not bad experience. read more

I've been going to fire and ice since I was little. The food has always been very tasty however over the weekend I decided to go with my family. I do not think I will be back. I had received many emails that they were renovating the place... yet it honestly may look worse than before. Upon walking in the place is just run down, handprints all over the windows on the doors, dust on the floor/stairs leading up to the grill area. The upstairs looked a lot more open / lighter than it used to be as it used to have a darker ambiance. The tables looked old and put together maybe as a place holder in waiting for new furniture? The finish on the floor was extremely slippery, and it wasn't even wet. Moving on to the buffet - the glass fixtures above the food were lowered making it pretty difficult to get your food in a sanitary way (especially the noodles). It didn't appear that anyone who worked there had maybe tested this out and saw that it wasn't efficient. In addition, I picked up two silver bowls that were dirty before finally grabbing a clean one. The countertops of the buffet were not wiped down, some guy had his small child standing on the buffet as he filled his bowl and no one said anything.. At the end of the buffet near the new sauce section there was a bunch of bowls half filled that seemed to be left by customers and no one cleaned up. The sauces were moved to the buffet section and the area was not well-kept. The spice section had its own area and was a complete mess. I just felt pretty dirty after being in there. It's sad because the food is very good but I don't think I can bring myself back in. I would definitely work on sanitation, and maybe not have reopened until the place looked better. read more

Very disappointing. I had expectation of sophisticated food implied by name of the restaurant. Food turned out merely random, unexciting stir fried stuff. Waiting was bad. We were told to wait another 15min even though we arrived on time for reservation. 25min later we were finally seated. Other servicing was fine. read more

A friend took me here while I was at a conference. Good concept- choose items you want to be cooked and add sauce on the side. I liked what I picked, but some of fish I picked was not fully cooked :/ Also, the place could use an updating with their decor and seating. It's dated to the early 2000s and the tables and seats were chipped/losing their luster. read more

Pros: Unlimited, all-you-can eat buffet (my BF hadn't had a full meal in 3 days so this made up for it) GREAT hamburger and cheesecake dessert Fun place for birthdays Cons: Table wasn't ready until 10 minutes after our reservation time Crowded place with loud music may feel like sensory overload to some Buffet is pricey ($21 or so on Saturdays for dinner). Worth it for some, but if you are like me and don't have the biggest appetite ever, it's not always a guarantee. read more

I actually used to like Fire and Ice when it was at Harvard Square, but this one on Berkeley Street could do with a bit of courtesy training. My waitress was abrupt and brusque from the beginning, but I tried not to let her get to me because I was determined to have a great meal. Sure, my food got burnt to holy hell, but at least they tried, right? Now... for those who have never been here, I'll briefly describe how this place works. It's a buffet, but the food you choose is raw. You choose your food items and plop them into a bowl that they provide from the start. Extra, albeit smaller bowls are available at the food stations if you want to go up for seconds. From there, you grab a smaller cup for sauce. Mix and match them if you like and if you want more than one cup for your sauce, by all means grab two. From there, you place your bowl and your sauce cup on a curved counter that faces a very large, round grill. The grillers take your bowl and lay the ingredients out in front of them in a straight line and they start chopping and flipping with two fairly large, metal spatulas. On a busy evening, you could have upwards of 25 people hanging out at their spot on the curved counter as they watch their food being grilled. At the old Harvard Square Fire and Ice (...now closed), you didn't need to stay standing to watch your food being cooked, but on this trip, a guy in a red jacket told me I HAD to go up... and STAY there... until the food was cooked. I was sitting very close to where the grill was and told him I'd be happy to walk up and grab my food when it was done, but he insisted I get up. I'm still nursing a wicked back injury, so this wasn't appreciated, but I acquiesced. Why Fire and Ice saw fit to employ such a rude person to boss people around is beyond me (....he was actually bossing quite a few people around; not just me), but if that's a rule you really want people to follow, you might want to make it a part of the opening speech you force the waiters and waitresses to make. Alas, a lot of people seem to prefer going up there anyway as it's somewhat of a spectator sport, so..... whatever. However, if I hadn't been forced to stay and watch my food being burned in front of me, I wouldn't have noticed the cooks who saw fit to invite a little girl into the grilling area for a quick birthday shout out. Now, call me crazy, but I would have thought ushering in a child who couldn't have been more than six years old to an area with a big ass burning hot grill would be a bit illegal or, at the very least, dangerous. That's a lawsuit waiting to happen right there, but.... maybe Fire and Ice just doesn't care. They threw courtesy out the window, so why not safety, right? P.S.: I posted photos of the girl in question, lest anybody try to deny that they do this. read more

Fire + Ice - Cooks at Fire and Ice, showing blatant disregard for a child's safety near a searing hot grill: June 23, 2017 - American Near Me - Boston, Massachusetts

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All you can eat for $23 a person. The food was delicious and staff was friendly. We loved the $5 cocktails and the casual atmosphere. The only thing I would change is the cleanliness of the "market" area of the restaurant. It just looked very picked over. read more

Stopped by to watch the game for a little on a Thursday, wasn't crowded at all. I sat at the bar downstairs, had a mai tai and a chicken quesadilla. Typical bar food not bad, the mai tai was good. If you're looking for a good quiet bar during the week I'd definitely recommend checking the bar area out. read more

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Great service. Staff is awesome the food is beyond amazing. I would recommend. Taking my girl there for date night.

Meh. Okay - so to be fair, they honored my e-club birthday coupon late because they were closed last month. Food here is always good. Now, whoever oversaw this "remodel" needs to be slapped. They basically tore out all the booths and put in cheap school style tables that can be moved. We were originally sat at a tiny table and told we couldn't get a bigger table by the window. (The place was half empty - we had a reservation - cmon guys) so we were sat at a bigger square wobbly table In the middle of the dining area. After a remodel, the tables should have at least been new and not wobbly. I'm sure the intention was to have a more flexible seating area, Now that the tables can be moved easier. That said, it used to be a nice place to bring a date and now it looks like a cheap place to bring kids for a birthday party. The server was awful. Drinks came halfway through the meal and never were refilled. It's hard to give a negative review on a free meal, but this used to be my favorite restaurant and it's just gone so downhill. Other locations (Cambridge and Providence) have closed... I hope someone takes the feedback and does SOMETHING before they suffer the same fate. read more

Coming here was an interesting experience. When you eat here, you pick from raw meats, vegetables, different types of rice and pasta, and give them to the workers to cook for you hibachi style. You can also choose from a number of sauces to mix with your creation. In terms of drinks and service, I found them to be alright. read more

Fire + Ice - American Near Me - Boston, Massachusetts

Being from New York, I was expecting astronomical prices for a restaurant in a teeny neighborhood. Boy was I wrong. Pay ONE price for the food & eat all you want. Only thing you had to pay extra for was each drink you got. I can get used to that. The cooks were really friendly & entertaining to watch. If you're allergic to anything, I wouldn't suggest eating here because they don't clean off the spatulas or the grill after every meal they cook. Maybe every 10-15 minutes, but on a good night a lot of dishes can be made in that time frame. With that being said, they have a good variety of meats and seafood to choose from. I enjoyed myself. I liked being able to choose my seasonings because just salt and pepper isn't seasoning damnit. It was a bit cramped. They thought it was a goo idea to put a giant table of about 10-15 people right next to our booth with no space for us to get out to get food when needed. read more

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FIRE = Huge round grill upstairs ICE = All the booze! And uh. The ice surrounding the food items keeping it cold I've been here several times: the more I come here, the more reasons I find to not to in the future. Food is served in a buffet-manner: You are able to pick out what you want from meats, seafood, vegetables, noodles, fruits, sauces and spices. The sauces range from sweet to spicy to somewhere in between, with little cups lingering to sample them before having the chefs mix it all in for you. You are allowed one bowl each time you go up. After you're satisfied with your selection, you bring it up to the massive grill area, stand, wait, and watch as your food is prepared by the chefs. PROS: - Great place to come to if you're with a larger group. It's always entertaining to see what the chefs are going to do to prepare the food. They're particularly fancy with hamburger buns. - For birthdays, they'll make everyone around the grill sing happy birthday to you. Consequence: No singing? No food. - Also, for birthdays, they'll occasionally let the birthday guy/girl behind the grill to cook. - College kids get an awesome discount on Monday nights for $9.95. Bring your ID! - Great alcohol selection. Don't see what you want on the menu? No worries, more likely than not, they can whip it up. My friends ordered both the Fire Bowl and the Ice bowl which they enjoyed - While waiting, they can shoot you a text to alert when the table is ready. - The ability to customize what you eat is pretty awesome. I always stock up on the seafood: more expensive! - If you're a vegetarian/vegan or have a food allergy, tell the chefs, and they'll bring it to the back where they will cook it for you. - After you're done with your plate, leave it on the table. By the time you get back from round 2 (or 3!), it should be gone. - Our waiter was very attentive, was seen often, and made sure that we were happy with everything. CONS: - The wait can be crazy long! Even with a reservation for a designated time, there's still limited seating space, and therefore, you can be waiting for a while: Example, we had a reservation for 8:00 and didnt get seated until 8:30. - The waiting area, downstairs, is awful. A lot of the tables/chairs were taken up, and people were found cluttered near the doorway either standing or sitting awkwardly on the floor - Parking, like anywhere else in the city, is awful. I happened to be in luck and found a spot right outside of Fire and Ice - The salad area and salad dressing selection is pretty weak. - If it's not a Monday night, and you're not a college student, paying $17 is a bit too pricey for the quality of food you're receiving - Watching the chefs scrape all the gunk from the grill, then spraying it with tons of oil, as well as watching a guy remove the dirty dishes without gloves, gives me the heebie-jeebies. - There is no guarantee that whatever food you choose will still remain yours by the time it's finished cooking! I've found stray pieces of pepper and missing pieces of bacon from my meal! - There is also no guarantee that your food will get cooked to perfection. When I got back to my seat after waiting for 10 minutes at the grill, my potatoes tasted far from being done. - They automatically add on an 18% gratuity to your bill if you have a large party. - The seating is so cramped! Each person would have to weigh like, 110lbs to fit comfortably in the area we were in - which is impossible after eating so much at Fire and Ice! - Their Fondue plate sucks. Don't get it. SUMMARY For an entertaining night with a good group of people, Fire and Ice is a great place to go to. With enough alcohol in your system, anything can make you feel like you're having the time of your life. Otherwise, save your $17 and go elsewhere, which would leave you with a happy stomach and more money in your wallet. read more

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If you want typical Mongolian BBQ, stay away from this place. For those who do not know what that is, here's a brief synopsis. Grab a bowl, go through a food bar and put all the items into the bowl. First, the meats or seafood. Traditionally the meats are shaved thinly, often still slightly frozen to preserve freshness. There should be pork, beef, chicken, lamb. Some places have shrimp, fish, and others. Then you add all the veggies such as cabbage, onion, celery, carrots, etc. Finally, there is a plethora of spices and sauces. There are usually recipes posted for the novice. Fresh ginger and garlic usually in water. Soy, oyster, hoisin, and many more. Then you go to the cooking station where your bowl gets emptied and all is quickly stir fried by chefs who wield two giant round sticks with which they toss the food up in the air. The process is pretty fast. Fast forward to Fire & Ice. The place is a very venue, attractive, and our waitress, Cece was a doll. (That's why I actually gave it three stars rather than one.) I was instructed to put the the sauces in a separate bowl. When I looked at the meat available, I was immediately disappointed. There was a supply of shaved beef, but it looked sorry. Most of the other meats had already been marinated in diverse flavors with Mexican or Italian leanings. And they were fairly large chunks. In the veggie section, I missed regular cabbage. The bok choy bowl was almost empty. I did finally find some carrots in the salad section. Now to the spices. I found only a couple that appealed to me. Most sauces appeared to be the type you put on after cooking. (Unfortunately that did not clue me in!) I then proceeded to pick a few including fresh garlic and ginger. Now to the cooking. The chef took the bowl and spread the food out lengthwise with the meat toward the center of the donut shaped cooking service. There it sat and sat. Rather than huge sticks, they used two spatulas. The food was occasionally flipped and finally my spices were added and within 60 seconds all was plated. As a result of this cooking method, I ended up with overcooked, tough beef, almost raw vegetables with raw garlic and ginger. Veggies need some liquid to cook, take more time. Meat, especially beef, cooks quickly and does better dry, so it doesn't boil. I have to add that our server offered a new bowl which I declined. As a clarification, it is only the sauces, not the dry spices or things like garlic and ginger that should go in the separate bowl. That was my misunderstanding of the instructions. If you are not set on Asian flavors, this place might actually please you. Amendment as of 03/03/2015: I was impressed by a note from the management team of this restaurant inquiring if they could make our less than stellar experience up to us. Now that's great customer service! Thank you, Zach! read more