I believe Robert was the tech that we worked with. He was polite, courteous and answered all my questions about the fireplace. The quote was reasonable and was pleased. read more

We requested a service check on our gas fireplaces. We had to wait a couple of weeks for a tech, which was ok. Showed up on time. Made some adjustments but honestly told us the units would not produce bigger flames. So, someday we may have to upgrade. He did say our service call came with 6 month guarantee follow up if we needed it!! read more

Fantastic customer service when getting information and scheduling someone to come out. Sam provided the repair service and he was prompt, super friendly and patient explaining to me what the issue was. Highly recommend them to anyone who needs help with their fire pit! read more

I've used them x2 for my fireplace repair. The second time I used another Mesa fireplace company, because James could not get to me for a bit and it was the holidays, and I wanted my fireplace. Both Sam and James worked on my fireplace. The repair was around $300. The other place that came out, he was new and his manager helped walked him through it on the phone. They gave me an un-itemized quote for $3000. Sam and James were great and did all the appropriate troubleshooting. Very happy with the service I received. read more

I highly recommend this company. Skyler came out to ensure my indoor propane fireplace is in working condition. I had a bad experience with a company before that came out and told me that I need a new assembly line and gave me bad advice on a grill that ended up blowing up. So, naturally I was nervous to deal with propane and this company had the fire going withing minutes and there was nothing wrong with the assembly line at all. If anyone is curious the other company that gave me bad advice on both items (the grill and the indoor fire place) is called Option One Pluming. Avoid it at all costs the guy tried to charge me on the spot after they advised that the estimate was free. read more

Fire By James - Fireplace Services Near Me

Thank you thank you thank you thank you Fire by James!!! In October, My sister came out from taking a shower and said can you go check the water heaters? My shower just became ice cold! After looking into the situation, I was led to the thousand gallon propane tank, to find It was leaking and empty. The gas company was called and gave us a referral for somebody to Excavate to repair the tank. They told us they couldn't get to the regulator unless we remove the dirt and give them 2 feet around. No one would respond to our inquiry for quotes. Finally. At the end of November we got somebody to come out and look. And then we got referred to Fire by James. Who's Office gave us an inspection date of December 18 at the beginning of December. After talking to James and explaining our situation He came out and did an inspection That day and had us up and running once the park came in.. With tears, I cannot explain how grateful I am that one He didn't come in and manipulate a vulnerable situation to profit. However, he came in Going above and beyond to help us find solution to over a month of no hot water, no heat or the ability to cook in the house. I hear people say, and I too have said it's hard to find people you can trust in this world. But I'm truly grateful that I found James or maybe James found us. Because there's nothing better than coming home after a hard day and being able to take a hot shower. And I've heard his fireplaces are Phenomenal! Again, thank you so much!!! read more

Thank you, Sam for your professionalism, detailed explanation and excellent service. I've never been happier with my fireplace!! read more

Skyler did a great job painting the inside of our fireplace and installing a new log kit. Thank you James for picking out the fantastic looking new logs. read more

Fire by James was referred to me by another purveyor who had too long of a wait time for an appointment. The appointment was set up for less than a week's wait, confirmed the day before, and Sam, our repairman called me when he was 15 minutes out. Sam evaluated the issue within moments and had it repaired in less than 20 minutes including a clear explanation of the issue to me. All fixed for the service call price . The factory recommended company, 10 days prior, quoted me $3000 to replace the burner. I knew that was a grift and am so thrilled to have located Fire by James.. they are also gas plumbers so they're your "go to shop" when setting up an outside BBQ or fire pit. THANK YOU SAM, and Fire by James read more

My gas fireplace was not looking good and I was concerned about safety. I called and got an appointment in a reasonable amount of time. The cost to perform my service was reasonable and included labor for any parts that needed to be replaced. I was very pleased with the service provided and will reach out to this company in the future for any service I need. Highly recommended.. read more

Fire By James - After my cleaning.. I can see inside now!! - Fireplace Services Near Me

We will never trust anyone else to service our gas fireplace! Another company came and charged us over $500 and still couldn't fix it, but Fire by James fixed it with nothing more than a service charge. read more

Great overall experience I have a small propane fire pit that was having flow issues. Fire by James was recommended by the propane supplier (Propane Services). They were easy to schedule, came out next day, showed up on time, and quickly found and repaired a dangerous leak under the bowl. . read more

James stopped by and assessed my outdoor fire pit problem. Provided an estimate and then Jeff the service tech did a great job to repair it. Happy customer. read more

Fire By James - Fire pit after repair - Fireplace Services Near Me

Great service. Knowledgeable technician. Repaired and cleaned our gas fireplace within minutes. Highly recommended.

Everything went well! Suzanne and Sam communicated their timing throughout. Sam did an analysis, made some adjustments and totally improved our experience. My only regret is that I didn't call them sooner. They have received great reviews for a very good reason. Happy to recommend without reservation. Reliable, great expertise and very reasonable. read more

This company did not ask me for a review, but the excellent companies get one. I needed maintenance on my two gas fireplaces. I don't think they had ever been cleaned before they were installed and I had some concerns about the flame. Skylar arrived just as scheduled and made my fireplaces and the glass surrounding them better than they have ever looked. It almost makes me want cooler weather so I can use them. I called SWG for recommendations and glad I did not take any of theirs. They should, however, consider adding Fire By James to their approved contractors. read more

Showed up on time, found and fixed problem, explained everything to me and answered all questions. Prompt, polite, professional.

Amazing customer service! Our fireplace is propane it burns lots of residue inside our house, we don't use it due to the black residue it leaves on everything. We called fire by James, we were put on the books they were 5 weeks out, they sent a e-mail regarding our appointment reminder, called the day before & also sent a tex. The technician Spencer called when he was on his way (30 minute) window. Spencer's arrived new what the problem Was, rearranged the logs cleaned ten sweep and got on the roof to discover our lid was pushed down & couldn't let the chimney breath properly. Spencer's was very knowledgeable, on time, & professional. Great company totally worth the wait. The cost was also very affordable Highly recommend this company. A+ in my books for fire by James read more

Great experience of all aspects. Estimator was on time and professional, Tara @ Office and Scheduler was communicative and worked hard to work around some glitches on our end. Technicians Jeff and Sam were on time, courteous, respectful of the property and helpful by way of suggestions. The installation itself was excellent. read more

James came out over a week ago and measured for my fireplace and gave me options. I have never received an estimate for the job, have contacted them and they stated that they were very busy and get back ASAP.I still have not heard from them. They lost my business. Would NOT recommend them. read more

We had our fireplace serviced as we bought our house a year ago and this was going to the be the first time using it and wasn't sure if it was even working. James was very friendly and on time. He also explained to me the process on how to operate the fire place. Very reasonably priced as well! Always looking to support small businesses. Give them a call! read more

Fire By James - Fireplace Services Near Me

James came over and gave us some ideas on what we could do with our fireplace. We liked what he said and signed a contract to have him remodel our fireplace. Another James came over to do the work. He called when he was 30 minutes away and arrived exactly on time. He wore a mask the entire time he worked in our home, which was important to us. He was professional, polite, and answered all of our questions. We had selected an art feature for inside our fireplace. It was a little too big but James was able to do an excellent job in cutting it down to a size that looked good. It took us a couple of tries to get the right size, but James was very amiable to do the job how we wanted it to be done. We love our remodeled fireplace. Both James did a great job. The price was very fair and Treva did a great job in keeping us informed by email. We highly recommend this business! read more

Excellent company and service . Saved us a ton of money by reusing our existing fireplace and moving it from The corner to the center and creating a more contemporary feel to go with our remodel. If you need to move a fireplace and have been told you can't , call Fire By James . They are creative thinkers and problem solvers! read more

Wow!! What a great company! They did a great job repairing our beehive fireplace. Works better than ever! Very, very happy with this company! read more

My fireplace installed by Fire by James stopped working, so I called for service. I had changed batteries in the remote. I did not know nor was told there was a remote setting in the fireplace and another battery pack. The tech arrived. Reset remote setting and put in batteries and then charged me $165 service call fee. Had I been instructed about battery pack and remote setting at installation- I would been much happier. Beware of insane service fees. read more

Another happy customer! Tiffany was easy to schedule with, and Skylar was great. On time, with a 30 minute arrival heads up. Professional, knowledgeable, and their work is guaranteed for a year. Very very happy! read more

Used this company for several years. They installed our fireplaces and have done service. Will continue using.

James knows his business like no one else. He can assess your home, tell you what you can and cannot do, and he can install the gas line, logs, and everything for a fair price. Few contractors do soup to nuts like that. read more

Fire By James - James and his crew installed gas line and logs. Photo doesn't do justice. We're so happy. - Fireplace Services Near Me

Great service all around! Reasonably priced, friendly, knowledgeable. Definitely would recommend!

Sykes Di a great job explains the problem with exterior courtyard fireplace ignition module. Always a problem for this model. Recommended that it needs to take out and do manual connection without any ignition module. It works far far much better. Highly recommend this company. read more

The technician repaired my bi-fold gas fireplace door that a renter had damaged. The renter broke the roller on the left door and it could not be opened. The technician performed wonders at a reasonable price! Now, the door opens just like NEW! read more

The highest possible recommendation for Fire by James. My three gas fireplaces had never been professionally cleaned or serviced, and the time was nigh. Tiffany was a pleasure to work with to schedule a service call, and Sklyer, the technician, was spectacular. Arrived on time, worked very fast, cleaned, tested, repaired, and preserved all three units, and for a very reasonable price. Call them today! read more

I initially reached out to another company here on Yelp and their service was dreadful. I'm glad I was able to have Fire By James fix my fireplace! Sam's service was excellent. He took the time to actually troubleshoot and find the issues. He had parts on hand and was able to correct the problems in under 2 hours. Fire By James is legit! Don't fall for the others on here claiming they can fix things then try to sell you a whole new setup. FBJ is who you need to call! read more

Our gas fireplace wouldn't fire up, and we called James. He quickly diagnosed and fixed the problem, and shortened the approximately 30 extra feet of unnecessary wire - in and out quickly and at a great price! Highly recommend Fire by James! read more

I'm very happy with our fireplace. I had two quotes and Fire By James was a lot lower and the service was exactly what I hoped for. The company has good communication with text messages letting me know when they plan to arrive. The installer was professional and keep things clean. read more

Fire By James - Fireplace Services Near Me

Loved that James showed up with a mask. I had 4 patio heater/fire pits serviced today. One had not worked for over a year or so. In fact, I even thought about putting it out for bulk trash. In a very timely manner, Janes had all heaters working! Service charge and cost for parts- very reasonable!!!! read more

Wow I wish I had used him before. Skylar came out & serviced our two indoor gas fireplaces , one outdoor & firepit. He made recommendations of what we can do & upgrade if we wanted. He got them working perfectly. I would only call them. Truly professional & a pleasure to deal with. 5 stars all the way. read more

Fire by James are outstanding. We have an patio fireplace that has not functioned for over 2 years. The problem was extremely difficult to identify. Chris was great and tried several times to diagnose and solve the problem. Eventually, Chris asked for help. Again, Fire by James tried every adjustment before confirming that a part was needed. The fireplace goes great. Through the whole adventure- all the staff were polite and tolerant of my attempts to help. Greatly recommend and I do plan to have my annual service done by Fire by James. read more

They called me and set up a time for today to service my fireplace. I blocked my schedule for this appointment and they didn't show. Also did not bother to call. read more

It took about a week to get an appointment which was 3 weeks faster than Arizona Fireplace offered. Nolan did good work, was clean and made sure not to damage anything. Thumbs up. read more