Staff is friendly and have worked for them a long time. The business has been at this locations for years. Very knowledgeable in the fireplace and grill business. read more

What a great place! Nice, honest and great guys in here. Got a great deal on a new bbq. Definitely recommend this place. They even let me feed the Koi read more

They had the grill part I needed when other stores didn't. They also sold it $12 less than the manufacturer's website. Very friendly and helpful. They answered some questions I had on repairs on my grill that will hopefully get it going again. This seems like the go to grill place in Mesa and Gilbert. read more

We have waited a long time to upgrade our backyard and choosing a fire pit was the hardest part! I wanted to see it and touch it before buying it and most of the chain stores around had very limited inventory in-person. They all said to visit their websites for greater selection. Then I stumbled across locally owned Gilbert Fireplaces and BBQ's. The staff was friendly, helpful, knowledgeable, and the prices were right on target with the chains. Delivery and setting fees were really reasonable and able to accommodate our schedule within their operating hours. We're now happily enjoying the best season of the year in Arizona, fall-winter. Now we're just waiting for furniture delivery and some smaller decor items. read more

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We were looking for a Kamado Joe, and wanted to know the difference between the Classic I, II and III. Our local Lowe's carried the base model I, so we dropped in to Gilbert Fireplace & BBQ to see if they had any. We were happy to see that they are dealers, and have parts and accessories as well. Also, it smells awesome in there. We were greeted, and were the second couple in the store. Yet, there was no one to help us. We waited a good while and surfed the store. Good thing we did, because we found a floor model Kamado Joe II on the patio that was for sale at a good discount. It was in good shape, and had the DōJoe attached. An older gentleman greets us as we come back inside to see if anyone is around. He shows us the grills and doesn't seem to really know the difference. He explains how this floor model doesn't have the side tables, and is in the stand for the I, but the DōJoe is so great. We decide to go for it. Now, when I say discount, if you're a grill guy, you know these things aren't cheap. We still pay almost $1k. We get to the register, and the gentleman tells us that we should start with some wood. That he's throwing in a bag of charcoal and some wood. Cool, man. Except AFTER we pay, we see that we were charged for the wood. No biggie. But then he says that the DōJoe wasn't included. "Oh, did you want that?" Well, since that was our deciding factor in purchasing from you, yes. At an extra $250? Not a chance. He must feel bad, because he tosses in a small bag of wood chips on our way out the door. Now, Brian (?) was great at helping us get all loaded. We fit that puppy into the back of the Range Rover and got it home and reassembled without issue. Can't say we'll be back though. We weren't happy with the shady factor of the sale. Don't advertise and explain an item with a part, to bait and switch your customers. Bad business. Now, we've received a reply from the owner. So let me just say, the "floor model" was used, as did appear that the DōJoe was. I'm fully aware of staging new items for sale displaying the accessories and whatnot. This was a used grill with a mounted, soiled accessory. Anyway, I digress. We love the Kamado Joe II, and have used it several times now. read more

Gilbert Fireplaces & BBQ's - Fireplace Services Near Me - Gilbert, Arizona

THIS - PLACE - IS - AMAZING! Ryan couldn't have been better! I sent an email the night before I visited, inquiring if they had a Yoder pellet smoker in stock. The next morning, BAM! I got a detailed reply. I visited that morning, and Ryan took great care of me. He even arranged to have the smoker delivered the same day. I smoked Ribeye that evening. The quality of service? OUTSTANDING! Every product in the store is PREMIUM. Which matches the customer service perfectly. In my opinion, if you're looking to step up to premium quality equipment, you're the perfect fit. As we all know, extra special service, combined with premium equipment, costs a few dollars more.... Spend it! I'm happy I did! Oh, it's TRULY a family owned business. I love that, and the pride shows. Thank you Ryan (and family) for an awesome experience. read more

If I could put negative 5, I would. Terrible customer service by the owner himself. Avoid at all costs!!! After the owners reply below...we can now add liar! He literally said to me "I have no skin in the game why would I help you?" So the bogus excuses he lists below are exactly that, excuses. He wanted to sell me a grill, and if I didn't buy the grill from him he wanted nothing to do with my business. Meanwhile I had already bought an 800 dollar drawer/door combo. Paid 200 for installation. And was going to buy multiple parts from him. Terrible owner. Terrible customer service. And now like I said we can add liar to the list!! read more

Stop buying cheap barbecue girls, pay Ryan and his staff visit. You won't be disappointed. Great customer service, friendly people I really mean it. read more

READ ME!!! I haven't had the opportunity to visit this business...But I will. EVERYONE SHOULD. I saw this post on Nextdoor and it brought me to tears. THESE ARE THE BUSINESSES WE SHOULD SUPPORT! Pass it on! Thank you for your Kindness. Today I would like to share a story with you. My husband was a master griller. The last time he used his Komado Joe Big Joe was for July 4th. Thanksgiving was his favorite holiday and he always spatchcocked and smoked a turkey in addition to having a traditional turkey. He passed away unexpectedly on September 5, 2021 and I was devastated. My dearest and closest friends mutually decided they would spend Thanksgiving with me and I was determined to serve his favorite Thanksgiving meal including the smoked turkey (I never ever used the grill). I went to Gilbert Fireplace & BBQ's (www.gilbertfireplacesbbqs.com) the BBQ store that he bought all his grills from and told them my situation. Both the owner and his son Ryan remembered my husband and Ryan volunteered to come to my house on Wednesday (the day before Thanksgiving) to set the grill up for me. He was totally amazing. He set it up. He brought charcoal and wood and showed me what needed to be done. He also said to call him if I had any problems. I did text him with a couple of questions and he always responded. The turkey came out almost as good as my husband's and it was juicy and smoked to perfection. I cannot thank Ryan enough for the thoughtfulness and compassion he showed me. If anyone is in need of a BBQ or anything associated with BBQ's I highly recommend this store. The products are the best and you could not ask for better and kinder people to deal with. Following are pictures of the finished bbq turkey. I know my husband was smiling down on us Thanksgiving day and I definitely know he was proud of me, although I think he was watching over me the whole day guiding me through. read more

With the season changing I tried to start up our gas fireplace and was struggling to get it let. We bought our house late last year and this is the 1st fresh season that we really got to test out the fireplace so I wasn't 100% sure how to work it. I was struggling and ready to hire a repair/service person to come out and fix it and decided to call the people that know their trade best. I got ahold of Mike and he gave me the simplest advice of just letting the gas line air out and sure enough after about 10 minutes of holding the button-down it worked like a charm. Thank you for the amazingly simple advice that saved the day. read more

Gilbert Fireplaces & BBQ's - Fireplace Services Near Me - Gilbert, Arizona

I have been a customer of Gilbert Fireplaces and BBQ for over 5 years. I cant say enough positive remarks about the staff and the management. They take their time with each customer and provide options of brands of grills and options each have Today my new grill was delivered on time, and set up for me in my backyard. The installer took his time showing me all the options the grill had and showed me how to use everything. A second gentlemen from the store also came to check on the unit to ensure everything was just right. The customer sevice is great here. The team is knowledgeable and there isnt any pressure to purchase. I highly recommend to those that are in the market for a new BBQ or outdoor kitchen to visit this store as you will not be disappointed. Larry! read more

Want to send out a big thanks to Gilbert Fireplace and BBQ! Brian set appointment for day of service, very friendly, helpful and confident in job description! Drew and Corey called before coming out on time! Friendly, knowledgeable and thorough ( reasonable pricing) Helped clean gas fireplace area and work area before leaving. Great job read more

I would highly recommend Gilbert Fireplaces & BBQ! If I could give them 10 starts, I would. The whole team was so professional, fast, and very responsive. I love my new fireplace - It looks sooo much better than I could have ever dreamed of!!! Beautiful! read more

Great shop with knowledgeable and professional staff! My husband and I got our Big Green Egg from Gilbert Fireplaces and BBQ's and it was one of the best purchases and experiences! Hannah and Ryan showed us all the tips and tricks in using the Green Egg as well as what type of charcoal we should use! The shop has high quality products you won't be disappointed with! We always go back to Gilbert Fireplaces and BBQ's to pick up charcoal, seasonings etc, and to say hi to the amazing employees that make you feel like family! Cannot say enough great things about Gilbert Fireplaces and BBQ's! read more

These guys are quick! Ask for an estimate and seconds later you get an email with some solid and competitive numbers! Highly recommend you give these guys a shout for FP and BBQ needs! read more

I needed to purchase a replacement propane tank hose and regulator. The connector was unique. They took the time to recognize the unique connector and found a solution. They were pleasant, professional, and made sure that I left with the most promising solution. They even reminded me that I could bring it back if the connector didn't fit. Appreciate local businesses that continue to take the time to find a solution and care about customer service. Highly recommend this local business. read more

Revamped my fire pit with a new flex line to stop the hissing sound, flower shape gas ring to create a beautiful flame pattern, and crystals to replace the lava rock. Very pleased with the professional service I received and the outcome of the project. read more

Gilbert Fireplaces & BBQ's - Ne - Fireplace Services Near Me - Gilbert, Arizona

Liked the employees very much. Friendly, helpful, and clearly wanting to get the right items for their customers. Their deep product knowledge and creative thinking found available items to meet my needs. On the other hand, they called to tell me my stuff had arrived at the store ... when part of the order was still somewhere else; and both of their recommendations for plumbers ended up ghosting on me. Other companies' behavior is obviously not within GF & B's control, but if you're going to recommend, you have to be careful. read more

The staff is incredible here. As a General contractor, I have purchased close to 100 grills here. The prices are extremely competitive and the service is extraordinary. I send all my customers here and refer them to all that ask. Don't waste your time going anywhere else. read more

Great locally owned business that carried exactly what I was looking for - Yoder YS640. Their price was also great and I saved some money vs ordering online from another business. Everyone I spoke with was knowledgeable and not pushy whatsoever. Looking forward to my next purchase here! read more

Thank you for taking care of me on my purchase, highly recommended!! I will enjoy my smoker for a long time. Am positive if I ever have an issue, they will support the product. read more

I shopped around to purchase an electric fireplace and equipment for my bbq island and I have to say this place had by far the best customer service and pricing. Ryan was helpful and not pushy at all like other stores I had been too. He even offered to sell his display fireplace since the one I desired was back ordered. Take your business here and forget the rest. Thanks guys! read more

Amazing service, amazing customer experience. On time when stated, even early. Drew assisted me with gas fireplace maintenance and then installed a new gas BBQ. Excellent company. Will definitely be a life long customer. read more

Great selection, friendly and knowledgeable people. I stop in here for my Big Green Egg supplies. This place has it all, grills (and grilling supplies), fireplaces, outdoor kitchens... Like to local businesses and people I will always go out of my way to support them. read more

You will definitely find what you are looking for here. Not only was the owner kind and knowledgable but they had great deals on their grills. Definitely worth a visit if you are in the market for a new grill or fireplace. Much nicer than your traditional box stores. read more

I needed help with a gas fireplace burner . I asked for help and Mike was all over it. 10 minutes later I was out the door with a smile on my face. This place will definitely get my business again. AWESOME CUSTOMER SERVICE!!! read more

Needed help with a great closing gift for a client of mine. Not only did they know everything about the Big Green Egg but they helped pick the right size for the dimensions at my client's new home. And then they played along when scheduling the install so that the client's were caught completely by surprise! Ryan even took the extra time to completely explain how the BGE operated compared to a regular gas grill! I will definitely shop there in the future. Thanks guys. read more

Very knowledgeable staff. Ryan educated us & took his time to answer all of our questions & demonstrate the products.

They offer great advice and are very knowledgeable. Plus they have a big assortment of fire glass/rocks.

we ordered our logs on Tuesday, picked them up today, very pretty set. very friendly staff. great service and the best service in town anywhere in Phoenix. I would recommend this store for any and all fireplace parts accessories, and they even carry my fireplace gel sets. great bbqs too. Thanks guys for being here when I need you Casey Reppas read more

We were first time customers to Gilbert Fireplace & BBQ. We had the opportunity to deal with Mike Barnhart, the owner. It was time to upgrade our firepit. Mike is excellent to deal with. We purchased a new fire ring and 100lbs of fireglass. There was no hardsell or upsell pressure from him. He showed us a variety of different colors of fireglass and of course at different prices. We never felt he was trying to sell us anything more than what we wanted. He explained different pro's and con's of different colored glass and different fire rings. I was also having a minor issue with my current BBQ that came with our home. I explained this issue to Mike and he told me what to do to fix my problem. When our BBQ needs replaced there is no question where we will buy. Gilbert Fireplace & BBQ has earned our business. I would recommend this to be your first and last stop if you are shopping for any BBQ or firepit items. read more