Dreadful customer service, not user friendly for disabled person, total lack of communication! Two faulty front tyres on the car and i was offered £35 tyre replacements! Iam disabled, travel my grandchildren in my car, all this was specified at the time of purchase. Two and a half weeks to even get a return call, no answer to messages or emails. I bought two new front tyres, supplied and fitted by Protyre, over £300 and Fine Motors offered me low grade, used tyres for £35! OUTRAGEOUS! read more

Elnur of Fine Motors is the guy to go to. he was very patient with me and in the end i ended up getting two cars from him. HE IS AN HONEST MAN, and he gave us amazing prices for the Ford and the Beetle. he makes sure that when he gives the car to you, it is in great condition. I was fortunate enough to come across their craigslist ad and now i found not only a great dealership but a great person. more power to your business and i know God always blesses those who are walking in the right path. read more

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I was looking to buy/trade in my car when I saw the ratings on Yelp for Fine Motors. I went in and talked with Elnur and sure enough, he was very accommodating. He traded in my C280 for an ML320 and was so patient and nice that you can't help but like the guy. Will be coming back to him again and referring folks to him will be a cinch. read more

I am completely satisfied with my experience in buying my car from the guys at Fine Motors. George and his brother are great honest guys trying to sell Used Cars. I was really impressed with their willingness to negotiate a fair price. I would definately go back for more. The car was kept beautifully for being 9 years old. I really went on a gut feeling with this whole car buying experience from Fine Motors. I was actually in Belmont to look at a car at another lot further down the road but saw the same car on Fine Motors lot. So once I realized I was at the wrong lot I went to check out the original car I saw on Craigslist. The other car was not as nice and more expensive. Luckily I was able to meet up with George after I called. (it was a really hot sunday so he was not on site. once i called he was there in ten minutes.) Like I said I was really relying on my gut when talking with him. He was not trying to sell anything to me. I took a look at the oil, engine etc. It all looked good so I just went ahead and bought it. Which for me is super rare. I research things to death. So to not even take it to a mechanic was gutsy I felt. I took it to Big O on Monday to have the fluids replaced and to be looked over. They found nothing and said the fluids looked like they had been recently replaced. I did it anyway. Just so I know when to do it in the future. The guys at Fine Motors help prepare their vehicles for sale. They are honest guys trying to make a living. I highly recommend you buy a vehicle from them. Ask questions, if things are broken on the car you are looking at then expect to accept the fact you are buying a car with a broken window. The dealer is only responsible for so much and if you expect them to fix it. Expect it to be fixed on their timeline. Or not they are Selling Cars not Fixing them. But if the guys at Fine Motors see a problem they point it out and have a solution to get it fixed. Thanks Fine Motors. You sold me a Fine find. I appreciate it. read more

Really, really disappointed with this place. Probably some of the worst customer service I have ever experienced! Overall, I got a good deal on the car, but I would never buy from here again. Everything started out ok. We were suppose to be meeting with Elnur but we got a little lost and were running late, so he left. When we finally got to the dealership George was there, I'm pretty sure he was asleep. George was nice enough but not very knowledgable. When we decided we were interested in the car he called Elnur back to the dealership to fill out the purchase order. Elnur gave us our purchase order and we were on our way. When we took the purchase order to the bank they advised us that it wasn't filled out correctly and they were right, it wasn't. It was missing some info and not totaled correctly. I called Elnur to explain and basically he wouldn't listen to me or let me explain but said he was willing to drive the two hours to my bank to bring a new one. I faxed him a copy of how the purchase order should be filled out. I neglected to tell him I was going to give him a deposit and advised him of this. He decided that because I didn't tell him about the deposit that the whole thing was my fault, even thought there was other missing info on the contract. I told him that yes, that part was my fault but that does not change the fact that the contract was wrong. While on the phone he CONSTANTLY talked over me and WOULD NOT let me explain anything. He kept saying "you don't understand I'm not the one financing the car." Umm, duh, I know you're not. He then proceeded to yell at me and actually said "THIS IS ALL YOUR FAULT, EVERYTHING THAT HAS GONE WRONG IS YOUR FAULT." I could not believe it, I have never experienced this kind of service before. He then said that he was no longer willing to drive down to the bank because the whole thing was my fault. Despite the fact that he did not write the total on the contract, did not subtract the $300 I gave him to hold the car and didn't add things up. It's really not that hard to understand. The bank told me to stay away and noticed that Fine Motors has Better Business Bureau rating of "F." When I told Elnur this he blamed it on his "partners." Because the car truly was a good overall deal, we decided to buy it anyway. When we got it home we took it to a mechanic and found that it need $500 worth of repairs, none of which were covered by the warranty provided. The alignment was off, there was a nail in a tire, and the transmission fluid needed to be flushed. We were told the car had 1 owner, turns out it was a former Zipcar, so it was driven by many people. Good deal on the car, but HORRIBLE customer service, would never go here again! read more

It is sad to give these guys mediocre review. But, I have to. They need to improve the quality of their business. Goods: they are listing prices way cheaper than market price. I got my car $3000 cheaper than KBB suggested retail price. Bads: 1st of all, the car has malfunction in its window. They charged me for the part and they said they take care of the labor. Fine, it's fair. 2wk later, finally the car is ready to pick up. Then, the repair caused another malfunction. The car itself runs fine, so we took the car. They supposedly were going to order the necessary part for the repair. On the second day, Check Engine Light went off. Because Fine motors was far away from home, we took it to the local mechanic. There was a hole in turbo system. After the initial repair, another check engine light.... there was a hole in air vacuum system. Few days later, another check engine light....... oh well, I guess there's a reason for the cheap price. Meantime, they never call me for the part for the repair. 2wks later, I called them up. They say they are waiting for the part. Another 3 weeks, no call..... I decided to pay other mechanic to repair. Initially I thought "wow these guys are 5 star business" but after all, minus 1 star for the check engine light on the 2nd day. minus 1 star for their failure of completing their service. Total 3 star I still think that they offered me a decent deal(even after adding repair job), but left me with a bitter feeling at the end. read more

DO NOT BUY YOUR CAR FROM THERE. .. Or you will end up in a lawyer office. I bought my car there 4 months ago and as of today, I have not received the registration or the title for the car. George and Rashad completely disappeared and are not returning my phone calls. I don't want anybody to go through what I am going through right now so stay away from there... read more

-Completely disorganized: George was supposed to show me a car at 10am and never showed up! Luckily his co-worker was there to at least give us the keys for a test drive, but he knew nothing about the car. -Dishonest: I was interested in a car they had advertised on Craigslist as having never been in any accidents and having no scratches, dings, nothing. Once we got there we noticed that the panel above the passenger side front wheel was obviously replaced (completely different color silver than the rest of the car) after being destroyed, presumably in an accident. read more

I bought a car in Sept and it is now Dec. I still don't have my registration. Does anyone know how can contact these people since all the phone numbers are disconnected? Also, what do I do now that I have a car but don't have the registration? read more

STAY AWAY FROM THIS PLACE, bought a car 6 months ago, and as of today, no registration, tried to contact them but totally disappeared, no phone calls, on contacts. Filing dealer complaint right now and seriously considering legal charges against those guys. read more

i dont have to say much about this place. They shot down by DMV. Their dealer license took away from them..... you haven't buy car from this guys consider yourself lucky. they were selling cars and not doing proper paper works . it has been 4 months i haven't receive my registeration ..i went DMV they couldn't fine any info. i found out later day . they are getting investigate by DMV now. i talk to investigater he said .he all ready have my paper in his office they are taking care it now . read more

Complete, utter rip off. These guys took my registration money and taxes, never paid them, and went out of business. And I can't even tell you how many issues I had with the car they sold me. Live and learn. read more

I found these guys very good. Particularly Elnur, I bought a car Toyota 2000 from him. He gave me a good deal too. This was perfect and never gave any problem. He personally time to time called me and checked my car for Free once I was going for a long trip and I wanted to service it. These guys are honest and very cooperative too. read more

I made the ENOMOUS MISTAKE of purchasing a car from this "dealership" back in December 2009. Not only was it sold to me with bad rear breaks and tires below the legal wear limit but 9 months later I still have not received my registration and, surprise surprise, they do not answer their phone. I am forced to file a DMV complaint to try to get them to complete the registration process. Unless you enjoy being taken for a ride AVOID this place like the plague! read more

My daughter purchased a car from these guys just about a year ago. I had a bad feeling from the start because the car was advertised on Craig's List and was made to look like it was placed by a private party. We drove all the way to the peninsula only to find it was a used car dealership. The car we purchased looked ok, dove ok and had a car fax along with some other recent mechanics check list showing the car to be in good shape despite it's high miles. The good news is that the price negotiated met our research of true cost. She drove the car for a couple of months before the power steering fluid was leaking and when investigated was told the steering needed to be replaced. Calls by my daughter to the dealer went unanswered so we bi the bullet and go the car running for this poor college student. Well in October, the car began to overheat. All fluids in the car were always up to date. That passed until early November and it happened again and leaks were sprouting everywhere. I tokk this car to an expert in VW's for repair. Imagine my surprise when he started pointing out all the 'bailing wire & bubblegum' fixes that the car had gone through. The Car Fax was obviously a fraud and repairs were kept off the 'databases" which is just sleazy. Next step is to put our complaint in writing to the dealership. If they respond in a positive way, I will revisit this review. Until then, my recommendation is to buy no vehicle from these guys no matter the price unless they allow for a complete inspection from an independent mechanics. If it fail inspection, insist that they pay the cost of inspection or fix what needs to be done. Better yet, offer a money-back guarantee if the car fails to live up to the "facts" presented. I thought this used car stereotypes left us in the 80's. Obviously not. read more

My registration did end up showing up on time. I don't know what is up with these other, negative reviews though.

Fine Motors is what the name says. It really is FINE Motors. And "Elnur" is the goto MAN!! he is really awesome. I cant help but praise him for how he took care of me since I bought the car last year in April. He is a gem of person and a great guy to do business with....If you are in the market to buy an used car, you always hear stories of bad car dealers everywhere who try to rip you off....but once you meet Elnur, You will probably see the other side of the coin....A real gentleman and a great car dealer who really cares for the customer (he gave me a 3 month warranty on my used car). Also, Another of my friend bought a Jetta with them and his car is doing pretty good tooo.....Also, I gotta tell you this. Recently my Passat had a problem and the check Engine light was "ON" in the dashboard. I took it to Firestone guys and they charged 120 bucks for checking and Advising and gave me a quote of 550 to fix it up. Doubting that they are trying to rip me off, I called up Elnur for Advice and he asked me to bring the car to him. He checked it and showed me that the cylinders were not firing up and the Ignition Coin is the problem creator. He also adviced me to check with Volkswagen directly because they had a RECALL of all Volkswagens from 2001, 02, and 03 for this Ignition part. I called the Volkswagen guys and to my surprise, they said my Car falls under their Vehicle Recall list and they fixed it for FREE. Now tell me....What more can I say? He saved me from FIRESTONE & saved me 500 bucks. Thats what you call top of the line Customer Service!! And this, after 16 months of buying an USED car. Now, anybody try BEAT that! read more

* If I could give them anything less than one star - I would! It has officially been 3.5 months. They don't call back or pick up on phone calls. I've been to DMV and checked the vin # on the car. They have not yet send in payments! DMV told me by law they have 90 days. It's already passed 90 days. They told me I can file a fraud paper and go from there. PLEASE BEWARE! DO NOT SUPPORT THEM ANYMORE. THEY TRULY DO NOT CARE FOR YOU. EVERYONE IS AVAILABLE WHEN IT'S TIME FOR THE SELL BUT AFTERWARDS, ALL THE PROMISES, APPOINTMENTS AND FOLLOW THROUGH is completely gone. I've gone twice to the place and there was only one person there who has no idea what is going on and couldn't contact Joel or George. What a LIE! Please do not make the same mistake as I have! I have gone through so much trouble and headaches. I HAVE NOT GOTTEN THE PROMISE OF THE EXTRA SET OF KEYS, CENTER CONSOLE, ALARM AND THE TITLE. WHICH, BY THE WAY - I HAVE PAID FOR EVERYTHING ALREADY TO THEM! Plus although the car may have problems mechanically which is my fault for not knowing but I have already spent $800 on the car ever since I bought it. What a waste! I feel so scammed and frustrated! * read more