Isaac Unsworth was Amazing, he is honest and made our deal very easy to work with I will definitely go back to him for my next car read more

I had an amazing experience working with Vik, the sales manager at Autobahn Motors. He went above and beyond, working with us for an entire week to make sure I got the exact car I wanted. His dedication, patience, and commitment truly stood out, he didn't give up until everything was finalized. I appreciated his transparency, communication, and willingness to make it happen. If you're looking for someone who genuinely cares about getting you into the right car, I highly recommend asking for Vik! read more

We had a really great experience leasing our Mercedes SUV, and I wanted to specifically thank Coco Yu and General Manager Ferraz. They were able to find the exact car we wanted, and even went out of their way to bring it in from another city for us, which we really appreciated. Coco was knowledgeable, helpful, and very customer-oriented throughout the whole process. Ferraz was also wonderful to work with. Everything felt smooth, straightforward, and well taken care of from beginning to end. We've been very happy with the experience overall and are truly grateful for the effort they put in. Highly recommend working with Coco Yu and Ferraz. read more

That's what happens when you lie to your customers, they are the reason people don't like going to dealer I first contacted them on Monday, 03/16/2026, about a GLS, and a salesperson named Austin was assisting me. By Wednesday, 03/18/2026, we had agreed on the terms of the deal. Based on that agreement, I submitted all required documents, including my personal information, credit application, and driver's license, expecting the paperwork to be completed promptly. That's when everything went downhill. Starting 03/18 and continuing into 03/19, I kept being told they were "extremely busy" and couldn't get to my deal. This repeated excuse quickly became questionable, especially given the lack of any real progress or communication. On 03/20, someone named Jeorge--who claimed to be a manager--called me, apologized, and assured me he would finalize my deal immediately. Once again, nothing happened. On 03/21, I was finally able to reach the actual sales manager, who informed me that the deal I had been discussing all week was never approved in the first place. I was shocked. I had been misled for days, given false assurances, and strung along after already submitting sensitive personal and financial information. To make matters worse, I clearly communicated multiple times that I urgently needed a car and currently did not have one. Despite this, my calls were ignored, and no one took responsibility or made any effort to resolve the situation. In the end, they simply told me they were not going to honor the deal because "it doesn't make sense to them." I have all the messages documenting the agreed terms and the communication throughout the week. This experience felt dishonest, unprofessional, and extremely disorganized. I strongly advise others to be cautious when dealing with this dealership. So at this point I just wasted whole week waiting for something that never existed and still don't have a car read more

Feeras Duqmaq and Vikram Giroh - extremely happy with my new car, love driving. Thank you

I have bought at least 6 vehicles from Ernesto Galindo and he is amazing. I cannot say enough great things about this man except I hope he never leaves Autobahn! read more

If you are looking to purchase a car, look for David Chao at Autobahn. My family has purchased many cars and David is the only person we will work with. We will not even shop at another dealer because I know he will always take care of us. read more

Sleezy used car dealer: 1 Customer: 0 I'll start by saying shame on me, I should've known from the first warning sign not to try to do business with this dealership. Neither should you, here's why: I engaged in a conversation about a vehicle they have and made them an offer of $45k for a vehicle with a list price of $47k, they countered at $46k. I wasn't interested as there was a lower mileage same car for only $500 more I would rather buy. Here was the first red flag, they told me Over the phone they can't really even discuss the price unless I come in person to see the car. We all know they can't, they just want more leverage with you in person to try more sleezy tricks after wasting your time and tire you out. I replied and said it cost nothing to discuss price on the phone and they can delete my number. I should've stopped there, but here's where I messed up. I sent them a text saying $45k I'm a buyer and will buy today. Their reply "manager approved $45k today only". I told them it's a deal and I was on my way. Then it started getting weird, now there magically another buyer interested in the car that's coming around the same time I am. I told them I'm not gonna race to buy the car but they assured me, it was a soft commitment. I said I can leave a deposit and they said just submit the credit app, some credit app submitted but they won't run it until I get there because it's part Of their integrity. Fine 30 min drive to them I arrive, car isn't detailed, that's weird, you'd think they would in the time it took for me to get there but ok. Im also met with a different salesperson who "works closely" with who I was talking to. Odd but ok, I test drive the car, carfax shows no accidents but there was suspicious paint marks, still I'm no expert I tell them let's go do the paperwork. He wants to go over the out the door price with me, weird again we already agreed but maybe it's just procedure, ok. Nope, immediately he points to the $46k sales price. I cut him off and say nope it was agreed at $45k I have it in writing. The salesperson says he's not going to do at $45k and they have another buyer. I walked out and called the original salesperson. Now he tells me it was a miscommunication between him and his manager and he just argued with him about it. I don't believe him, they changed their mind on the selling price likely due to the other buyer and raises their price back to $46k. That's why the car wasn't detailed because they had a feeling I would back out, that's why the other salesperson approached me instead because they knew I wasn't going to take it well, and that's why he wanted to go over the out the door price because they knew they weren't honoring the price they agreed to in writing. One salesperson mentions they have another potential buyer, the other salesperson says it was a miscommunication. Don't be the idiot I was and think this nice looking Mercedes dealership can't be sleezy used car salesman, it's just a polished turd. Stay away, any agreements they make in writing means nothing. Sleezy salesperson 1: Austin Shiu Sleezy Salesperson 2: Tameem Uniss Screenshots for proof. read more

Autobahn Motors - Car Dealers Near Me - Belmont, California

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My husband and I truly can't say enough good things about our experience at Autobahn Motors. This was hands down one of the best car-buying experiences we've ever had, and it's entirely because of the incredible team; Jaime, Niko, Feeras, and Carol. Jaime and Niko were absolutely outstanding. From the moment we walked in, they made us feel comfortable, heard, and genuinely taken care of. Jaime worked closely with us over multiple days, taking the time to really understand what we wanted, while Niko stepped in seamlessly to support us and help move everything forward. There was never any pressure, just honest conversations, patience, and a real effort to help us get exactly what we were looking for. What made this experience especially meaningful was the continuity and personal touch. We've worked with Autobahn Motors in the past and even came in previously without purchasing. During that visit, Feeras referred us to Jaime and when we came back this time, Jaime remembered us and remembered exactly what we were interested in. That level of care and attention truly stood out and made us feel valued as returning clients. They didn't just help us get what we wanted, they helped us get more! One of the highlights for us was the thoughtful surprise of an AMG package instead of the usual keychains, which was such a cool and unexpected touch and really showed how much they care about the experience, not just the transaction. We've purchased multiple Mercedes vehicles in the past, including from the Fremont and Sacramento locations, but the experience we had here was on a completely different level, truly not comparable. That difference is exactly why we continue coming back to Autobahn Motors in Belmont. Feeras played a huge role in helping make this deal come together. Even though working through the numbers can naturally be stressful, his support, honesty, and persistence truly helped turn our dream car into a reality, and we genuinely appreciate the effort he put in behind the scenes. And Carol, where do I even start? Carol Wong can do no wrong lol. She handled our paperwork and warranty packages and somehow managed to make the entire process fun. She is knowledgeable, hilarious, and an absolute joy to work with. Signing paperwork has never been that enjoyable. We drove away in a fully loaded 2025 GLC 63S, and we couldn't be happier. We're beyond excited to enjoy this car and already know we'll be back when it's time to upgrade to our GLE 63S. Thank you again to Jaime, Niko, Feeras, and Carol for such an amazing experience. We are truly grateful for all the hard work, time, and care you put into this deal. Wishing you all a Merry Christmas and an even more successful New Year!! We will absolutely continue coming back and recommending Autobahn Motors to everyone we know. read more

Autobahn Motors - One of the best sales associates, Jaime!!! - Car Dealers Near Me - Belmont, California

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Absolute horrible experience and got scammed out of $6000! I paid $6000 in cash for a used trade-in (a 2012 Chevy Captiva) I should've done my due diligence and had a mechanic check it out before purchasing, but my trust in humanity and integrity got the best of me and I believed them when they said the car was in perfect condition. On the very first day I brought it home, I had to call the dealership because I was unable to unlock the car with the manual key (there was no fob). They instructed me to call AAA and then to bring the car back to them. I had to leave it there for a few days - no rental was offered to me. When I went back to pick it up, they said it was some kind of faulty mechanism in the door that was preventing the car from unlocking. A couple weeks later, I noticed the car wasn't running smoothly and had issues when accelerating and shook a bit when at a red light, then on the way to take my son to school, it stalled. I took it back to the dealership and after about a week of them having it (I asked for a rental in the meantime and they said they only offer that for Mercedes purchases) they said the issues appeared to be due to bad 02 sensors, and they now resolved it. After a few weeks, the check engine light came on and I noticed it was still running poorly. I sent multiple emails with no response. At this point, I'm fed up with all the undisclosed issues and felt taken advantage of. I called and the gentlemen I spoke with apologized for the inconvenience and asks me to bring it in and that I would either be offered I replacement car of around the same value, a refund, or for it to be fully repaired if possible. When I took it in a was referred to the used car manager Santiago. He was incredibly dismissive and his response was, " well it's sucks that the car is having so many issues so soon after you purchased it, but it's an as-is purchase and we're it obligated to continue to keep repairing it". I reminded him that there are still laws around selling as-is purchased without disclosing major mechanical issues. He told me to leave the car with his service team for the third time. After a week or so, they said the car was fixed and ready. When I went to pick it up, the check engine light was no longer on, but it was still running poorly. Fast forward a couple months, the light is back on, the car is emitting a loud sound, shaking furiously - as if it's about to explode- and running worse than ever. When I took it in this time, I was told by one of the service guys that per Santiago, they are not willing to make any more repairs. I was in disbelief. read more

I had an awful experience at Mercedes Service. The estimate was 17k so I only did the replacement battery and transmission service at Mercedes. I took my car to an experience mechanic. My mechanic told me there was no oil leak which Mercedes stated that there is. Also, Mercedes service recommended all these other items that need to be fixed. Most importantly my car bolts in the back were loose which could have cause a major accident if I have not take my car to the mechanic soon! The Mercedes service mechanic either forgot to tighten the bolts or when the check they could have help me tighten it. I feel that they were dishonest and want to make money. read more

David at Autobahn Motors is amazing to work with. He is very thorough with his communication, from the car specs, to our lease/financing options. He makes it very clear and easy to understand everything. This is our second lease with Autobahn & are very happy with it. Thank you David! read more

Such a smooth and fast process with Autobahn Motors. I called in at 6 pm on Thursday and by 10 pm we were driving out with our new car. The Sales Manger Linh and his salesperson Isaac Unsworth are extremely professional and easy to do business with. 10/10 experience read more

Anyone thinking of buying a electric Merc from Autobarn Motors Belmont. This is information they will not share car has a recall read more

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This is our first ever Mercedes Benz Purchase and first purchase from Autobahn Motors in Belmont. We had the most pleasant salesperson Yera Fuentes. We were torn between 2 SUV models and Yera was very patient with us trying to decide between the 2 models. She never pressured us and made sure we got exactly what we wanted. Their dealership also gave us a fair trade in value on our Cadillac. If you visit this dealer I'm sure they're all great, but try and ask for Yera and you won't be disappointed. The manager Amin and finance manager were very great to deal with as well. Very friendly environment all around at Autobahn Motors. read more

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BEST EXPERIENCE WITH DAVID CHAO I had the pleasure of picking up my electric G Wagon last week and working with David Chao was the best decision I could have made. He is calm and courteous. David values my time. He is a straight shooter and his first offer was the best offer as I did compare his pricing to two other dealerships. I was in a bit of a rush on delivery day but he did carve out time later to give me a full tour and walk through of my new ride. Thank you David and will purchase 10 of 10 from you again! Note: David also helped my mom with her car and she's super happy with the experience as well. It was her first electric car read more

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This review is for David Chao (Sales Representative) and Jimmy Ho (Service Advisor) at Autobahn Motors. We've been going to Autobahn for many years, and their service continues to get better every year. We recently purchased another car from David, and he once again went above and beyond to ensure the transaction went smoothly -- even while he was on vacation! When he returned, he personally delivered the car to us, which truly speaks to his dedication and professionalism. Jimmy, our service advisor, is always incredibly accommodating. He communicates clearly, keeps us informed about what's being done to the vehicle, and makes sure we approve everything before any work begins. I highly recommend David and Jimmy at Mercedes-Benz of Autobahn for both sales and service. read more

This location is beautiful, but boy can it be expensive, lol. This is my go to location when it comes time to Service both of my Mercedes vehicles. It definitely has a grand appeal when you drive up to the entrance can be breathtaking when you first come to this location. The staff are always friendly and very welcoming. Engaging and very efficient as well. This can become your one-stop-shop from purchasing and financing a vehicle to servicing and maintenance in one as well. They even have a coffee/ lounge area for you to relax and wait, while your vehicle needs are being taken care of. If you cannot wait for your vehicle to be finished. they even offer shuttle transportation Services. Or, if you request it in advance. You can have a loaner vehicle waiting for you to use for the day. It is all apart of the service cost. It's not cheap by any stretch of the imagination but you can get full services that will leave you satisfied and light in the wallet. read more

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Autobahn is the worst customer service, sales team lies to you and the loaner car manager is raciest, very bad experience, as a women I would never go back read more

I cannot say enough nice things about autobahn motors. We were fortunate enough to work with Mo ABedi. He was truly the most kind, helpful and wonderful sales representative we have worked with! This is our teeth, German automobile, and I can guarantee that I will go back and work with Mo with all our future purchases. If you are planning a new car purchase, ask for Mo. your experience will be efficient, pleasant and very enjoyable. He is truly an asset to the dealership. read more

I had a very disappointing experience with Autobahn Motors in Belmont. I brought my 2017 E300 in regarding a known safety recall for the instrument cluster (NHTSA recall 17V245000). Instead of taking the time to listen to the issue or even properly checking the recall details, the service advisor, Ralph Carrasco, immediately pushed back and insisted on charging a diagnostic fee. What was most frustrating wasn't just the potential charge -- it was the attitude. There was no willingness to listen, investigate, or explain the situation clearly. It felt like the goal was simply to dismiss the concern as quickly as possible rather than help a customer address a safety-related issue. When you bring a vehicle in for something related to a safety recall, you expect a dealership to at least take the concern seriously and verify the information before pushing the customer away. Unfortunately that did not happen here. Based on this experience, I would strongly recommend that others think twice before using Autobahn Motors in Belmont for service. Customer service and basic willingness to engage with the problem were completely lacking. read more

Thanks to Mike, David, and Carol, me and my family had a great experience here. Everything went smoothly from start to finish, and they were incredibly kind, patient, and welcoming. We really appreciated their help and would definitely recommend this place to anyone looking for a stress free car buying experience :) read more

Autobahn Motors - Autobahn Motors - Car Dealers Near Me - Belmont, California

The worst experience you can have buying a luxury vehicle. I have a very busy schedule, so before moving forward on my second Mercedes, I made sure I was fully approved and ready to purchase. From the second interaction, it felt like a slimy used car lot. The representative (Vik) told me someone from LA would buy the car within 30 minutes if I didn't. I responded that if they were there, they should go ahead and sell it. Despite that, they ran my credit three separate times and repeatedly called me to "make a deal." I clearly told them: I am busy. Secure the loan, square everything away, and when I come in we sign and drive -- no back and forth. The next morning, I received a screenshot of loan terms and a monthly payment with "come get your car." I confirmed I would come after work (I live 2 hours away and work 1 hour from the dealership). Then suddenly I received a text saying the car was "pending sale." Hold up -- wasn't it pending with me after running my credit and sending finalized loan terms? When I asked for clarity, I was told, "this is getting messy, can you come now and wrap it up." That is not how professional dealerships operate. Running a customer's credit multiple times, representing that a vehicle is secured, and then claiming it is sold or pending elsewhere raises serious concerns under: California Vehicle Code §11713 (prohibits dealer misrepresentation and deceptive practices) California Business & Professions Code §17200 (Unfair Competition Law - unlawful, unfair, or fraudulent business acts) California Business & Professions Code §17500 (False Advertising Law - misleading statements) Potential violations of the federal Fair Credit Reporting Act (15 U.S.C. §1681) if credit was accessed beyond permissible purpose Why run my credit, obtain loan approval, and send payment terms if the vehicle was not actually pending sale with me? I have escalated this to management and will be filing formal complaints with the appropriate regulatory agencies if necessary. This is not how luxury vehicle transactions should be handled. Do not do business with this dealership unless you want unprofessional, high-pressure tactics and confusion. read more

Communication was clear and swift leading up to my appointment, which immediately set a great tone. Our salesperson, Lyanna Lee, was absolutely fantastic -- knowledgeable, easy to talk to, and genuinely kind. She wasn't pushy at all, which made me feel completely comfortable throughout the process. Lyanna went out of her way to make sure we were taken care of, and it truly showed. I've been car shopping for a while now, and this was one of the few experiences that felt refreshing and honest -- no red flags, no pressure, just professionalism and care. The dealership itself is gorgeous and comfortable, and you can tell they take pride in maintaining a space that reflects their commitment to customer satisfaction. Everyone we interacted with was friendly and welcoming (aside from a slightly grumpy finance person, but hey -- nobody's perfect!). The overall vibe was positive, calm, and trustworthy -- it just felt right. I couldn't be happier with my new car, and I'm genuinely relieved to have ended my search on such a high note after a bad experience elsewhere just a few days before. If you're looking for a top-notch dealership experience and want to work with someone who's down-to-earth, knowledgeable, and chill, ask for Lyanna Lee. She made all the difference. Highly recommend Autobahn Motors! read more

Thank you for the help on purchasing a new Mercedes Benz. Angelina And Ferras, your service was another 5 star experience. read more

I had a great experience working with Autobahn Motors! Igor in the service department was very informative with the entire process. Autobahn is very fortunate to have Igor representing their brand. From start to finish he explained everything to me step by step. Great customer service. Can't wait to work with him again. 10 out of 10 read more

Autobahn Motors - Car Dealers Near Me - Belmont, California

My third purchase at Autobahn happened in December 2025, a pre-owned certified 2021 E350. I never had a negative experience at Autobahn until now. After the cash purchase had been finalized I was informed that the second key and the owners manual was not available at the moment but both items would be handed over to me in a few days. It took 1 month for me to receive the second key, but no owner manual as of yet. The car has a complicated on board computer system, the manual is definitely needed. I am aware that the manual is available via PDF on line but a hard copy would be much easier for me to handle. I have called numerous times to inquire about the manual with no positive result. It has proven to be impossible to talk to the Gen. Manger Mr. Yan his calls are intercepted by a front room employee. This negative experience has certainly dampened my enthusiasm and joy for my new car. read more

We bought a car with David and super impressed with the service and his suggestions. Highly recommend David Chao if you like to buy Mercedes! read more

Autobahn Motors - Car Dealers Near Me - Belmont, California

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Hands down the best purchase/lease experience I've had. The service was impeccable, the process was seamless, and overall experience was nothing short of exceptional. Mike, Feeras, and Carol went above and beyond to make sure we were comfortable throughout the process and that we left happy. They provided an answer or solution to every question we had. Because of them, we will absolutely be back for every car we get in the future read more

Autobahn Motors - Car Dealers Near Me - Belmont, California

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I contacted Autobahn Motors about a 2019 S63 AMG that was listed as a CPO car at a very good price. A price so good that for once, I didn't even try to haggle. I provided my contact information and submitted a credit app the late afternoon I saw the listing. The next morning, I received a call from Mike in sales. He was very friendly, straight forward, and I explained that I was semi-local, but would need to take a long-distance Uber there to purchase the vehicle. I asked for some photos of the car since the listing was new and didn't have any. After I received the pics, we had another call and aligned that he'd hold the car and get it ready to go while I took a 2.5 hour Uber there. When I arrived, the car was parked right out front, freshly detailed, and ready to go. It literally looked brand new, and being March of 2025, the car showed that it has less than 13k miles on it. I had requested that we expedite the deal as much as possible, so once I arrived at the dealership, we looked at the car, set up the Mercedes Me app to gain connectivity to the car, and I waited for finance to get ready to work through the deal which had me wait about 45 minutes. That's honestly a lot better than many dealerships. Once I was in finance, I worked with Albert who was cool, friendly, and we quickly understood where both of us were coming from. I felt no pressure for addons and having bought a lot of vehicles, Albert was cool with navigating the deal to my liking. There was only one thing that came up which was about some interior and exterior protection package that wasn't listed online when I agreed to purchase the vehicle. I informed Albert of that and after some discussion, that fee was removed. Mike set me up in the car, gave me a quick rundown of the basics, and I was back on the road home. The car is amazing, the service was amazing, and my experience was great. Many thanks to Mike, Albert, and the Autobahn team in Belmont for making this deal go through very easily. read more

Autobahn Motors - Car Dealers Near Me - Belmont, California

My friend and I had an awesome experience with David Chao at Autobahn Motor. With 30+ years of experience with Mercedes, David is extremely knowledgeable and it really showed throughout the whole process. From the first message to the final signature, he was super friendly, professional, and never pushy. His top-notch service made everything smooth and straightforward and he worked hard to get us the best price in town. We bought a GLC63 AMG from him last Friday, and we couldn't be happier. The car was exactly as described, the paperwork was quick, and David walked us through every detail with patience and care. If you're shopping for a car and want someone who genuinely looks out for you, ask for David. Highly recommended! read more

Autobahn Motors - Car Dealers Near Me - Belmont, California

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Be careful using courtesy vehicles at autobahn motors because they could "take you for a ride." I brought my vehicle in for repair and they offered a loaner for free. Their service rep walked me quickly around freshly washed courtesy vehicle parked with its rear against wall. I signed the acceptance believing everything was in order since the vehicle was still new and wet after a wash. Upon returning the vehicle, they were quick to point at the soft dent at the rear door hatchback of the vehicle. Now, I didn't use this car much and kept it in the garage and certain that I didn't cause any damage to it. However they refused to release my own car until I opened a claim for damage of their courtesy vehicle through my own car insurance. After I had done that Autobahn motors went ahead and charged my credit card that they had on file $1,450 without my authorization! Stating that this charge is my deductible on my insurance policy! They did this before my insurance had even reviewed the claim! I am outraged by this predatory practice because I believe that I was handed a damaged vehicle and then my insurance and credit card was used to cover damages on their car. I am certain this is what happened because they were hiding the back of the vehicle against the wall when I accepted it and I am also certain that nothing had occurred while the car was in my possession. read more

Mike Nazari was solid from start to finish. Straight answers, no pressure, no games. He kept me updated, didn't waste my time, and the car was exactly what he said it was when I showed up. The whole process was quick, smooth, and drama‑free, which is rare with dealerships. If you want someone who's honest and actually respects your time, go to Mike. read more

Extremely satisfied with the selection and sales at Autobahn Motors!! Matthew was very helpful and he tirelessly worked to find our Mercedes S Class. After spending months searching in Sacramento & Fairfield, the wait and long drive to Autobahn Motors in Belmont was well worth it. Highly Recommend!! read more

Autobahn Motors - Mercedes S 500 - Car Dealers Near Me - Belmont, California

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Went to Autobahn Motors to purchase my first Mercedes Benz, where I had the pleasure of dealing with Matthew. He made the buying experience very low pressure and enjoyable. He was very knowledgable of the car and the purchasing process when I had questions. The entire experience from start to end went very smooth, and I got a great deal on my new car. I will definitely go back when we need our next car and even though this dealer isn't my local dealer I will definitely skip my local MB dealer to drive out here for future servicing and my next car purchase! Thank you Matthew for a great buying experience. read more

Autobahn Motors - Thank you Matthew! - Car Dealers Near Me - Belmont, California

I had the BEST and most seamless experience working with David Chao! He truly cares about his clients and genuinely wants to help them find the RIGHT car, he searched the entire US for the car that I want. David is transparent, honest, and incredibly responsive..always quick to answer my questions via text and phone calls while I was purchasing my first Mercedes. My husband and I kept saying how he is by far the best salesperson we've worked with at any Mercedes dealership in the Bay Area (and we visited several). No one was as attentive, kind, and thoughtful as David. Highly recommend working with him! Thank you David! read more

We've been buying cars from Autobahn Motors for many years, and our experience has always been outstanding - especially with our salesperson, David Chao. David consistently demonstrates exceptional professionalism, patience, and deep knowledge of the vehicles. He takes the time to answer all of our questions thoroughly and makes the process very smooth. We've been so happy with his service that we've confidently referred many friends to him, and they've all had great experiences as well. David truly cares about his customers and it shows. If you're looking for a trustworthy, knowledgeable, and professional salesperson at Autobahn Motors, we highly recommend David Chao! read more

Worst experience I've ever had with a shop. Autobahn Calgary completely wrecked all four of my wheels, stripping the paint right off the lips. At first they admitted fault and said they'd cover the damages, but now they're refusing to take responsibility. The lack of accountability and professionalism is unbelievable. Instead of caring for my car, they left me with expensive repairs. Do not trust this place with your vehicle! No wonder you guys have had to change name 3 separate times read more

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Horrible overall experience with Mercedes corporate, autobahn sales, and autobahn service. I purchased a brand new GLC in February 2025. The first issue popped up with the control panel under the mix screen of the car, and the car needed to be brought into the shop. Autonahn told me they would have it back in a day and have me a loaner. 1, 2 days passed with no update, couldn't get a hold of anyone, finally heard back after 3 days and got car back fixed 4 days later. Later with the car, I had 3 instances of an error message showing up requiring a tow. When it was towed to autonahn, their answer to me was the car needed software updates, and I'll just have to tow the car in each time this happens, and it will eventually resolve. After 2 times with this issue the third time it popped up while driving and the parking brake engaged, cause a horrible scraping sound and requiring a tow. No proposed fix other than software resets. I eventually fought Benz and settled on a buyback. I brought the car back to autobahn to turn it in and not one person at autobahn approached or talked to me. I dealt with the transfer agent solely and left with my check in an Uber. No sorry, no check-in to see if I'd consider a new car, not even a hello. Benz is a broken brand and this dealership should be avoided. This is supposed to be a luxury experience... What the heck happened to Mercedes? read more

Stay away from this dealership. I was on out of town buyer for them. They took my deposit and stopped replying to my msgs or emails. When I flagged it to the GM the sales person started giving me false hope that vehicle would be shipped later in the day and then kept on delaying. After 1 wk he finally cooks up a story and says vehicle had structural damage lol. It took me another several days of back and forth to get my money back. Spent money wiring them the money but I was never re-imbursed for it. This is 1 shady dealership read more