My family and I moved into a new neighborhood back in April, and our lawn and large amount of very pretty bushes and trees were way too much for us to even attempt to take care of ourselves (we do not have green thumbs at all!). We had trouble finding a lawn maintenance service, maybe because of the season, I don't know. We finally found Figs and they readily took on our lawn. They said they would anyway. I got a quote for both the front and backyard cleanup, and then we were going to have weekly service for the front, and monthly for the back (since there is no grass in the back, just bark, dirt, trees and plants).
The initial cleanup of the front yard was fine. The person who lived here before us had moved a couple months before we moved in, so it definitely needed some cleanup. The backyard was only even partly cleaned up. There was literal trash just left in the backyard, like a couple actual piles. They also left all the tall brown weeds around our pool, left dead plants in their huge pots that I could not possibly move myself, etc.
When we complained about it, they came out a couple days later to fix it. I got a text from the owner saying the back yard was done and looked great! When my husband and I got home and actually looked at the backyard.. it was not great. There were still numerous weeds, the trash was still there, there was a dead tree (we had one in the front and one in the back die since they've cared for our lawn, and I don't mean tiny new trees, I mean trees that were at least a few years old), and the tops of our very tall bushes that were supposed to be cut flat, literally had like ten 6-12 inch pieces sticking straight out the top. We sent a picture of the bushes to him and mentioned the weeds and everything...they came back and fixed the bushes, but nothing else.
We then noticed we hadn't been billed or seen them in over a month. We had been assuming they were coming when we were working, but then the lawn started looking worse. We called the owner about this and we were told that one of his managers was no longer working for him, but not to worry since he didn't charge us for that month. Ummm... what?? Correct, we didn't get charged, but our lawn looks like complete crap. There are weeds, portions of the lawn are dead or diseased, and we had to have two trees removed because they died. We actually care what our lawn looks like! We wouldn't have a lawn service if we didn't. We then paid them to place bark down (which we were told would be done, and then we had to text the owner two weeks later to remind him to do it). It was finally done, but it was done in such a hasty, not neat way. There is literally bark spilling into the street and onto our driveway.
To top it off, I asked the owner why nobody came this week to do our service, and he said because the worker saw that we had lots of company and didn't want to disturb said company. He said he knows it's a lame excuse. Nobody asked or told us anything about this, and that "company" was a bunch of painters painting our house. At this point, our lawn just looks flat out bad, and I am extremely disappointed with the service we've received. read more